I've purchased a Dell Venue tablet and within months, it wouldn't chargeAfter contacting Dell, the representative attempted to resolve the issue over the phone with no successI was then asked to ship the tablet to *** *** *** *** *** *** *** *** ** *** ***The item was received on 7/25/and they began work the following day due to a part that needed to be orderedI called on the 26th I called regarding the status of the partI was assured that the part would arrive the following day and they'll make the repair and ship the tablet backI would I the tablet within 7-business day as toldOn the 28th, after checking the status online, the same status from the 26th was still there (7/26/5:10:PM: Parts Hold: A component necessary to repair your unit is currently not in stock.), I called againThe same assurance was given and was told to check my email for an updateOn the 30th, I checked my email that was stating the same as what was on their
I purchase several items from Dell on 10/7/2016, (ID #***), and was told that the order should arrive on or before 10/18/Today, 10/19/I contacted Dell times spending approximately hours trying to get a status of the orderDuring this three hour time period, over a span of calls to Dell, I was transferred times between Customer Care and Order trackingI was finally told that the item was on back order, and then no one could tell me when the item would shipAgain I was transferred from Customer Car to Order status and trackingAgain no resolution, and I decide to hang up and file a complaint I felt that others should know about DellI ordered the items because I needed them for a special event Dell needs to know that this system, outsourced customer service, is damaging their brandI posted the issue and thousands have seen this postNegative publicity via Word of Mouth, and posting thru social media will have a negative impact on their brand
We purchased a TServer on November 1, 2017, to replace an older smaller server We received the server and had it installed and our software added by a technical company (which took a few hours) After adding our needed software that we use daily, we attempted to back up the server, on and off site The off site back up was successful but the on-site back up was not Our back up company contacted us numerous times back and forth that it was recognizing something but unable to continue the on site back up They told us we needed a new on site back up and sent it, after further review, we realized that it was under warranty and filed a claim Once we received a new on site back up we called the back up company to set it up, again, he was unable to back it up We then started face-timing so he could see everything that was being done After trying a few more times, he asked us to plug the back up into one of the back ports and was immediately successfulWe were told the front
About a month ago I had ordered a product from Dell that I was assured was in stock and that it was going to ship out the next dayIt was a shifter for the Logitech Gracing wheel
Over a week later I had yet to recieve any conformation of my order, and order number, shipping information nothingAfter calling and waiting over minuted to speak to someone, I was then informed that the product was on back order for weeksI told them this is not what I was told to begin with and that I wanted to cancel my order
So I sat on hold for another minutes before I get to someone else to cancel my orderIt gets cancelled, the charge leaves my account and I think all is goodUntil about a week later when they decide to recharge my card on their own, without my promission
I call them and wait yet another to minutes to find out that they recharged me and shipped the product outI told them I cancelled the order a week ago and that they had no right to recharge me an
I purchased my Dell computer about 0r months ago I have had several problems with it so I went on the dell website and it noted a problem with the hard drive They sent me a hard drive in a box with a label to return the defective one I know nothing of the internal workings of a computer so I called the number and spoke with a support person who wanted to tell me how to take the computer apart and replace it This is totally terrible customer service I want them to repair or replace the computer I am not some young person who thinks they can work on computers I have purchased several dell computers over the years and am extremely dissatisfied with their products right now
I ordered "Dell S2316H Monitor with $gift card" and Dell is refusing to give me the $gift card advertised as part of the order
I have since been told that I only have days from the date of invoice to initiate a returnThis proved is structured in such as way as to be impossible as e.gthe earliest you receive your order is, at best, days into that They also have a policy that gift cards will only arrive after days, sometimes arriving never at all or as much as 90+ days later
I contacted support within the days and was told that I could not open a ticket as I had not waited beyond the gift card receipt windowWhat this means effectively is that if one orders an item and does not receive the gift card that was paid for, there is nothing you can do because you are not aware of the problem until AFTER the days at a minimum and are only allowed to initiate a return BEFORE the daysIt's a policy that represents institutionalized scamming
They then t
I made a purchase with Dell that included a promotion for a $gift cardDell did not automatically issue this gift card; I had to track it down with their "gift card department."
After receiving the gift card, I placed an order for some headphonesMy payment was accepted (part gift card, part cash) but the item was never deliveredDell kept continuously pushing the date outThis order was placed on 5/23/16, and after many calls and emails, I finally canceled the order on 7/6/After a week, my gift card was reissued
I placed a new order for different headphones on 7/7/16, again paying with gift card + additional cashDell communicated a delivery date of 7/That date has passed and there is no tracking number or any indication that the order will be fulfilledAdditionally, I opened a case with them 7/15/16- which sent an auto reply that it would be responded to in one day- but have still not heard back
Dell has no issue accepting my money, but does not seem int
I placed an order over the phone on the 12th of December and was told it would arrive on the 17thI received an email within two or three days saying my order was delayed and would arrive on the 26th of DecemberI tried to check the status of my order on the 22nd and now it says it won't arrive until the 4-9th of JanuaryI was adamant with the gentleman on the phone the day I ordered it that it had to be here by ChristmasI did the online chat on the Dell website and was given a number to callWhen I got someone on the phone all he could tell me was there was no one there to assist meI went back to the chat and was told the same thing
During an online chat with a Dell representative, I was described a certain laptop The link he provided for me to purchase, however, was for a significantly lower quality laptop I have had a lot of issues with the computer and then was convinced to purchase the Dell Tech Concierge plan for an additional fee We have spent HOURS on the phone, replacing the operating system, many "updates" and most recently a physical replacement of the power supply and cord During the service call, I complained to the technician that the computer was slow and often locked up while I was using it He then showed me that I had a "bottom of the barrel" processor, and that would explain the slowness and lock up issues I was shocked That was NOT what I thought I had purchased I have taken this issue to Dell and they contend that I had days to apply for a refund, and since we are more than days out, I cannot get any monetary relief I feel like I was lied to -- classic bait and switch N
In August of 2016, I purchased a Dell laptop from Dell online for my daughter for collegeWithin about months, my daughter contacted me complaining about a problem with her laptop "freezing"It didn't happen often but it required her to force shutdown the computer and reboot it to get it going againAs the weeks went on, the problem occurred more and more often to the point that she said she no longer could use it because if she was typing something when it occurred, all would be lostI instructed her to contact Dell support because I knew the laptop was under warranty
Dell had her on the phone for hours asking her to try countless solutions including re-installing the operating system and wiping her computer cleanNothing seemed to work so they asked her to ship it back to them to repair
Dell replaced the hard drive and the unit was returned in a couple of weeks
Open starting it up, my daughter noticed that not only was the laptop still experiencing the freezing problem
The product is a dell inspiron laptop
The laptop opens up like a suitcase on the wrong side
The laptop chassis is not of an acceptable quality and is a fundamental design flaw
There have been several people who have made similar complaintsAnd there have been no improvements in the build quality at all
Purchased Dell Chromebook 12/ Checked status on 11th and 12th ok Check Account Money withdrawn to pay for ordered computer Checked status on 13, order cancelled, check email, no cancel notice, check account, money transfered to dell on 11th Chat via internet with Dell Rep, told me part issue, check dell website, PC still avaiable to order Call Dell, given another reason: No computers to sell, check website, still available, contact dell via facebook, told problem with payment, different LIES from different dell employees
What really happened? The decided to terminate discount after contractual sale, lie to this customer, mis inform this customer, and offer no resolution Wasted hour on phone, minutes on chat, min via facebook dell reps
As an employee of Leidos, IncI took advantage of the agreement our company has with Dell ("the Member Purchase Program") to purchase brand new laptops for my wife and myself Both laptops were configured exactly the same and as part of that configuration I opted to purchase and have (or so I though) Microsoft Office PROFESSIONAL installed on both laptops since we use Outlook for personal email along with the other products in the suite However, upon delivery I discovered that the laptops only had Microsoft Office Home and Student installed The boxes that the computers arrived in had no details about this fact nor any instructions on how to upgrade the lesser version of the Microsoft Office suite to the actual version I had paid for If I were not a tech savvy person (I am a SW Development Mgr with Leidos) I would assume that what was installed was what I paid for and be none the wiser that I in fact had actually been ripped off What really makes me angry is that the
days ago I made a purchase on the Dell website in the amount of $totalI used a $Dell gift card that I was given and charged the remaining $on a credit cardThey immediately charged the $and I am assuming they Aldo wiped the gift card of all its value
The website reflected the item as available and a delivery timeframe of December to December using standard shippingThe expedited shipping charge was insane and I know that retailers always build a safety net inside that date range, so I felt fairly comfortable it would arrive in time for Christmas
After the fourth day, I noticed that my Order Status was still listed as "Confirmed" which is where it has been for daysI wrote an email to Dell customer service today to see if they were expecting to ship this item within the next or days, which is what I consider the time it needs to go out to be sure of Christmas delivery
I was extremely surprised they wrote back so quickly since my previo
Recently order a Dell laptop computer Inspiron color blue, paid for day shipping when laptop arrived it was in the wrong colorCompany sent a white and black laptop, when I contacted the company I was informed that the product does not qualify for a exchange only option offered was to return computer and receive a refund, process will take to days before funds are deposited back on card
I placed an order for an expensive top-of-the-line laptop and when I didn't receive notice it had shipped, I decided to check on the status and found my order was "on hold due to an internal error," which I was never notified aboutI called customer service and was told the issue had been resolved and that it wouldn't impact the delivery time, which I had also paid extra to expedite because I'm moving soonAlthough the first of a series of customer service representatives I could barely understand assured me I would receive it on time, he wrapped up the phone call by saying my order should be processed within hours, which would definitely impact the delivery as scheduledSo I called back to speak to someone else and was told that particular issue can't be corrected and that I would need to cancel my order and place it againThis was so far from what the first person told me that I tried a third time in the chat tool, only to have the internal error and hold status fed to me again one fragmented like of broken English at a timeFinally, I tried to email customer service and kept getting an error message from Dell's websiteI've cancelled my order and I will never do business with Dell againI wouldn't tolerate this level of service anywhere, but least of all when you're spending a significant amount of money and paying extra to get your product faster
I bought two Dell XPSdesk top systems on 11/30/2015, order number ***Before buying despite the website advertising the systems as Windows but downgradable to Windows 7, I called the sales department twice and both times was told that the systems would be downgradable to Windows I recently tried to set up both systems days ago and both systems will only run Windows I emailed Dell twice and have been on the phone for multiple hours only getting sent from one department to the nextNone would acknowledge their error and none would fix the problemThe systems cost me $and they are uselessI want both systems replaced with comparable systems running Windows The sales team's behavior was either uninformed or deliberately dishonest to sell productsThe current customer service, technical, sales and other departments are completely unhelpful and deliberately run you from one place to another, most of which are staffed by people who are very hard to unde
Dell advertised a sale price of $for an Inspiron computerI purchased this computer over two weeks ago and Dell send me order confirmation #***Dell has missed quoted delivery dates and when asked about the order I was told "there is nothing wrong with your order."
Now Dell is telling my they will not honor the sale and they want to cancel my order Dell is still selling the same computer configuration (Order Code: ***)This computer is the same that was on saleIdentical processor, memory, hard drive and model
This sounds to me like a bait and switch situationDell ran a sale and now will not honor the price but will still sell me the same computer for $more
On Friday, September 14th I purchased a laptop for my son who is away at college (Total price $537, order # *** )
While on the phone the Dell sales agent asked me if I wanted the Microsoft Office package $150) or would my son be getting it for free from his collegeSince my son is away on an island doing research, and he didn't mention getting free software, I said, "No, I don't think so, I better purchase it for him."
About hours later my son was able to call homeHe said his college provides the software for freeI immediately called Dell and was bounced from one line to another before finally being connected to an answering machine that said that department was closed for the remainder of the weekendSo, I sent an email to customer supportOn Monday, I received the following email: denying that they could remove the Microsoft Office package from my orderMy son never got an activation codeHe never downloaded or installed Microsoft Office from Dell and they are
PLACED ORDER ON 01/10/DELL DID NOT MENTION IT'S BACK ORDER ITEM ON THE PRODUCT PAGEBUT WAS NOTIFIED BY THEIR AGENT ESTIMATE DELIVERY DATE WAS 02/02/AFTER ORDER WAS PLACED! ON THE 02/02/2016, I CHECKED MY SHIPMENT STATUS, AND FOUND OUT IT WAS BEEN POSTPONE AND ONE OF THEIR AGENT TOLD ME THE NEW ESTIMATE DELIVERY DATE IS 03/22/2016!! THAT'S IS MONTH AFTER ORDER IS PLACED!!!!!
I've purchased a Dell Venue tablet and within months, it wouldn't chargeAfter contacting Dell, the representative attempted to resolve the issue over the phone with no successI was then asked to ship the tablet to *** *** *** *** *** *** *** *** ** *** ***The item was received on 7/25/and they began work the following day due to a part that needed to be orderedI called on the 26th I called regarding the status of the partI was assured that the part would arrive the following day and they'll make the repair and ship the tablet backI would I the tablet within 7-business day as toldOn the 28th, after checking the status online, the same status from the 26th was still there (7/26/5:10:PM: Parts Hold: A component necessary to repair your unit is currently not in stock.), I called againThe same assurance was given and was told to check my email for an updateOn the 30th, I checked my email that was stating the same as what was on their
I purchase several items from Dell on 10/7/2016, (ID #***), and was told that the order should arrive on or before 10/18/Today, 10/19/I contacted Dell times spending approximately hours trying to get a status of the orderDuring this three hour time period, over a span of calls to Dell, I was transferred times between Customer Care and Order trackingI was finally told that the item was on back order, and then no one could tell me when the item would shipAgain I was transferred from Customer Car to Order status and trackingAgain no resolution, and I decide to hang up and file a complaint I felt that others should know about DellI ordered the items because I needed them for a special event Dell needs to know that this system, outsourced customer service, is damaging their brandI posted the issue and thousands have seen this postNegative publicity via Word of Mouth, and posting thru social media will have a negative impact on their brand
We purchased a TServer on November 1, 2017, to replace an older smaller server We received the server and had it installed and our software added by a technical company (which took a few hours) After adding our needed software that we use daily, we attempted to back up the server, on and off site The off site back up was successful but the on-site back up was not Our back up company contacted us numerous times back and forth that it was recognizing something but unable to continue the on site back up They told us we needed a new on site back up and sent it, after further review, we realized that it was under warranty and filed a claim Once we received a new on site back up we called the back up company to set it up, again, he was unable to back it up We then started face-timing so he could see everything that was being done After trying a few more times, he asked us to plug the back up into one of the back ports and was immediately successfulWe were told the front
About a month ago I had ordered a product from Dell that I was assured was in stock and that it was going to ship out the next dayIt was a shifter for the Logitech Gracing wheel
Over a week later I had yet to recieve any conformation of my order, and order number, shipping information nothingAfter calling and waiting over minuted to speak to someone, I was then informed that the product was on back order for weeksI told them this is not what I was told to begin with and that I wanted to cancel my order
So I sat on hold for another minutes before I get to someone else to cancel my orderIt gets cancelled, the charge leaves my account and I think all is goodUntil about a week later when they decide to recharge my card on their own, without my promission
I call them and wait yet another to minutes to find out that they recharged me and shipped the product outI told them I cancelled the order a week ago and that they had no right to recharge me an
I purchased my Dell computer about 0r months ago I have had several problems with it so I went on the dell website and it noted a problem with the hard drive They sent me a hard drive in a box with a label to return the defective one I know nothing of the internal workings of a computer so I called the number and spoke with a support person who wanted to tell me how to take the computer apart and replace it This is totally terrible customer service I want them to repair or replace the computer I am not some young person who thinks they can work on computers I have purchased several dell computers over the years and am extremely dissatisfied with their products right now
I ordered "Dell S2316H Monitor with $gift card" and Dell is refusing to give me the $gift card advertised as part of the order
I have since been told that I only have days from the date of invoice to initiate a returnThis proved is structured in such as way as to be impossible as e.gthe earliest you receive your order is, at best, days into that They also have a policy that gift cards will only arrive after days, sometimes arriving never at all or as much as 90+ days later
I contacted support within the days and was told that I could not open a ticket as I had not waited beyond the gift card receipt windowWhat this means effectively is that if one orders an item and does not receive the gift card that was paid for, there is nothing you can do because you are not aware of the problem until AFTER the days at a minimum and are only allowed to initiate a return BEFORE the daysIt's a policy that represents institutionalized scamming
They then t
I made a purchase with Dell that included a promotion for a $gift cardDell did not automatically issue this gift card; I had to track it down with their "gift card department."
After receiving the gift card, I placed an order for some headphonesMy payment was accepted (part gift card, part cash) but the item was never deliveredDell kept continuously pushing the date outThis order was placed on 5/23/16, and after many calls and emails, I finally canceled the order on 7/6/After a week, my gift card was reissued
I placed a new order for different headphones on 7/7/16, again paying with gift card + additional cashDell communicated a delivery date of 7/That date has passed and there is no tracking number or any indication that the order will be fulfilledAdditionally, I opened a case with them 7/15/16- which sent an auto reply that it would be responded to in one day- but have still not heard back
Dell has no issue accepting my money, but does not seem int
I placed an order over the phone on the 12th of December and was told it would arrive on the 17thI received an email within two or three days saying my order was delayed and would arrive on the 26th of DecemberI tried to check the status of my order on the 22nd and now it says it won't arrive until the 4-9th of JanuaryI was adamant with the gentleman on the phone the day I ordered it that it had to be here by ChristmasI did the online chat on the Dell website and was given a number to callWhen I got someone on the phone all he could tell me was there was no one there to assist meI went back to the chat and was told the same thing
During an online chat with a Dell representative, I was described a certain laptop The link he provided for me to purchase, however, was for a significantly lower quality laptop I have had a lot of issues with the computer and then was convinced to purchase the Dell Tech Concierge plan for an additional fee We have spent HOURS on the phone, replacing the operating system, many "updates" and most recently a physical replacement of the power supply and cord During the service call, I complained to the technician that the computer was slow and often locked up while I was using it He then showed me that I had a "bottom of the barrel" processor, and that would explain the slowness and lock up issues I was shocked That was NOT what I thought I had purchased I have taken this issue to Dell and they contend that I had days to apply for a refund, and since we are more than days out, I cannot get any monetary relief I feel like I was lied to -- classic bait and switch N
In August of 2016, I purchased a Dell laptop from Dell online for my daughter for collegeWithin about months, my daughter contacted me complaining about a problem with her laptop "freezing"It didn't happen often but it required her to force shutdown the computer and reboot it to get it going againAs the weeks went on, the problem occurred more and more often to the point that she said she no longer could use it because if she was typing something when it occurred, all would be lostI instructed her to contact Dell support because I knew the laptop was under warranty
Dell had her on the phone for hours asking her to try countless solutions including re-installing the operating system and wiping her computer cleanNothing seemed to work so they asked her to ship it back to them to repair
Dell replaced the hard drive and the unit was returned in a couple of weeks
Open starting it up, my daughter noticed that not only was the laptop still experiencing the freezing problem
The product is a dell inspiron laptop
The laptop opens up like a suitcase on the wrong side
The laptop chassis is not of an acceptable quality and is a fundamental design flaw
There have been several people who have made similar complaintsAnd there have been no improvements in the build quality at all
Purchased Dell Chromebook 12/ Checked status on 11th and 12th ok Check Account Money withdrawn to pay for ordered computer Checked status on 13, order cancelled, check email, no cancel notice, check account, money transfered to dell on 11th Chat via internet with Dell Rep, told me part issue, check dell website, PC still avaiable to order Call Dell, given another reason: No computers to sell, check website, still available, contact dell via facebook, told problem with payment, different LIES from different dell employees
What really happened? The decided to terminate discount after contractual sale, lie to this customer, mis inform this customer, and offer no resolution Wasted hour on phone, minutes on chat, min via facebook dell reps
As an employee of Leidos, IncI took advantage of the agreement our company has with Dell ("the Member Purchase Program") to purchase brand new laptops for my wife and myself Both laptops were configured exactly the same and as part of that configuration I opted to purchase and have (or so I though) Microsoft Office PROFESSIONAL installed on both laptops since we use Outlook for personal email along with the other products in the suite However, upon delivery I discovered that the laptops only had Microsoft Office Home and Student installed The boxes that the computers arrived in had no details about this fact nor any instructions on how to upgrade the lesser version of the Microsoft Office suite to the actual version I had paid for If I were not a tech savvy person (I am a SW Development Mgr with Leidos) I would assume that what was installed was what I paid for and be none the wiser that I in fact had actually been ripped off What really makes me angry is that the
days ago I made a purchase on the Dell website in the amount of $totalI used a $Dell gift card that I was given and charged the remaining $on a credit cardThey immediately charged the $and I am assuming they Aldo wiped the gift card of all its value
The website reflected the item as available and a delivery timeframe of December to December using standard shippingThe expedited shipping charge was insane and I know that retailers always build a safety net inside that date range, so I felt fairly comfortable it would arrive in time for Christmas
After the fourth day, I noticed that my Order Status was still listed as "Confirmed" which is where it has been for daysI wrote an email to Dell customer service today to see if they were expecting to ship this item within the next or days, which is what I consider the time it needs to go out to be sure of Christmas delivery
I was extremely surprised they wrote back so quickly since my previo
Recently order a Dell laptop computer Inspiron color blue, paid for day shipping when laptop arrived it was in the wrong colorCompany sent a white and black laptop, when I contacted the company I was informed that the product does not qualify for a exchange only option offered was to return computer and receive a refund, process will take to days before funds are deposited back on card
I placed an order for an expensive top-of-the-line laptop and when I didn't receive notice it had shipped, I decided to check on the status and found my order was "on hold due to an internal error," which I was never notified aboutI called customer service and was told the issue had been resolved and that it wouldn't impact the delivery time, which I had also paid extra to expedite because I'm moving soonAlthough the first of a series of customer service representatives I could barely understand assured me I would receive it on time, he wrapped up the phone call by saying my order should be processed within hours, which would definitely impact the delivery as scheduledSo I called back to speak to someone else and was told that particular issue can't be corrected and that I would need to cancel my order and place it againThis was so far from what the first person told me that I tried a third time in the chat tool, only to have the internal error and hold status fed to me again one fragmented like of broken English at a timeFinally, I tried to email customer service and kept getting an error message from Dell's websiteI've cancelled my order and I will never do business with Dell againI wouldn't tolerate this level of service anywhere, but least of all when you're spending a significant amount of money and paying extra to get your product faster
I bought two Dell XPSdesk top systems on 11/30/2015, order number ***Before buying despite the website advertising the systems as Windows but downgradable to Windows 7, I called the sales department twice and both times was told that the systems would be downgradable to Windows I recently tried to set up both systems days ago and both systems will only run Windows I emailed Dell twice and have been on the phone for multiple hours only getting sent from one department to the nextNone would acknowledge their error and none would fix the problemThe systems cost me $and they are uselessI want both systems replaced with comparable systems running Windows The sales team's behavior was either uninformed or deliberately dishonest to sell productsThe current customer service, technical, sales and other departments are completely unhelpful and deliberately run you from one place to another, most of which are staffed by people who are very hard to unde
Dell advertised a sale price of $for an Inspiron computerI purchased this computer over two weeks ago and Dell send me order confirmation #***Dell has missed quoted delivery dates and when asked about the order I was told "there is nothing wrong with your order."
Now Dell is telling my they will not honor the sale and they want to cancel my order Dell is still selling the same computer configuration (Order Code: ***)This computer is the same that was on saleIdentical processor, memory, hard drive and model
This sounds to me like a bait and switch situationDell ran a sale and now will not honor the price but will still sell me the same computer for $more
On Friday, September 14th I purchased a laptop for my son who is away at college (Total price $537, order # *** )
While on the phone the Dell sales agent asked me if I wanted the Microsoft Office package $150) or would my son be getting it for free from his collegeSince my son is away on an island doing research, and he didn't mention getting free software, I said, "No, I don't think so, I better purchase it for him."
About hours later my son was able to call homeHe said his college provides the software for freeI immediately called Dell and was bounced from one line to another before finally being connected to an answering machine that said that department was closed for the remainder of the weekendSo, I sent an email to customer supportOn Monday, I received the following email: denying that they could remove the Microsoft Office package from my orderMy son never got an activation codeHe never downloaded or installed Microsoft Office from Dell and they are
PLACED ORDER ON 01/10/DELL DID NOT MENTION IT'S BACK ORDER ITEM ON THE PRODUCT PAGEBUT WAS NOTIFIED BY THEIR AGENT ESTIMATE DELIVERY DATE WAS 02/02/AFTER ORDER WAS PLACED! ON THE 02/02/2016, I CHECKED MY SHIPMENT STATUS, AND FOUND OUT IT WAS BEEN POSTPONE AND ONE OF THEIR AGENT TOLD ME THE NEW ESTIMATE DELIVERY DATE IS 03/22/2016!! THAT'S IS MONTH AFTER ORDER IS PLACED!!!!!