On Nov 2015, I ordered/purchased a INSPIRON Series (Intel (R)) -Laptop from DELL I financed the purchase (Over $1,000) with DELL Financial Services Once delivered and set up, the first problem noted at days was the expiration of MS OFFICE I received emails soliciting my purchase of the software, when I had purchased the software to be installed on the laptop when received I contacted DELL Customer Care They acknowledged the discrepancy and proceeded to remotely access the laptop and install the software after hours of engagement
I also noticed that the laptop would not maintain a wireless connection if I left the room with the router I purchased a laptop (versus a desktop) for mobility and traveling purposes This defect completely defeats the purpose of the laptop option I upgraded the router - no success I contacted DELL, the Technician accessed the computer remotely - after hours - the Technician diagnosed a wireless card problem He re
I purchased a Dell Inspiron i5765-1317GRY 17.3" FHD 7th Gen from a third party vendor from Jet.com on February 16, Shortly after opening a brand new laptop, it lacked power and efficiency and instantly began to lock up-not allowing me to go online or use the keyboardBy March 21, I had had enough and called Dell Support to get a solution to the problemI was handled over to several customer service reps, all of whom I had extreme difficulty understanding (not that this is their fault for having thick accents, but it made the situation even more maddening)After getting no where with the average worker and receiving robot-like replies that they are prompted to do when handling a complaint, I demanded to speak to the highest ranking authority to get the situation resolved (this was after I was informed I would have to download Dell's recovery OR I would have to pay them $to send me software to recover their busted system on a brand new notebook)I was sent to a heighten
I have purchased a christmes gift for my kids which was set as bundle on dell.com
after purchasing and receiving a confirmation to my order I have got an email from dell stating my order was canceled but my order was still show as valid and awaiting shipment on dell websitei have then contacted dell and while explaining my situation and awaiting for a supervisor my call got disconnected
an hour later I have received a call from a dell representative stating that even though this was marked as bundle it was a mistake and they will only send me a stand, and that I need to pay extra $for the full orderwhat kind of bait and switch scam is this?!?!
I have all ready promised my kids their Christmases gift and expect to get what I paid for
after I stated this the rep on the phone I have then received an email saying that I asked to cancel my order, I have never asked for such thing, and if I did I want to hear the recording of me saying so
I will take this to ** distr
To whom it may concern,
On September 6, 2013, I purchased an Alienware computer from the Dell computer company I do not want to get into specific computer problems, as you may not understand, but the first month the computer was sent to me, the graphics card was badI have a warranty with the computer and they sent a technician out to fix it
Since then, and forgive me because I can actually not remember the exact components they have had to replace since then, and how many timesThere have been multiple graphics cards that have failed since then, a motherboard, a processor, and also a few hard drivesThey have just been to my house on February of this year because the hard drive went bad once againToday, my sound was not working correctlyI called Dell support and talked to a technician who attempted to uninstall and reinstall my sound card driver multiple times without any successHe then tells me that my chipset is now corrupt and that now that has to be replace
I bought this Laptop Brand new less than weeks it failed on meAnd I have had problems with it every since I bought itIts over heating and very slow and it dose not hold a charge for more than 45mins it has turned into a $paperweightI have called many times for service and each time they give me some excuse to why its not working now they are saying its my fault because they can't or don't want to fix itI had real I have real bad hardware issuesNow when they had a guy to do a remote service on my laptop he installed this malware stuff the guys did thisI never had malware issues because I didn't do much internet on the laptopOnly until recentlynow I am having major problems with this LaptopI want a new and better laptopI bought this because I thought it would be fast as advertised but I found out the processor on this unit is only putting out 2.8ghz and its boost is that does me no goodI need the to start not a boostI only got this because Alienwa
On the morning of 3/19/Dell.com advertised price for the item "Swiss Gear LEGACY Checkpoint Friendly Backpack - Fits Laptops with Screen Sizes up to 15.6-inch - Manufacturer part WA-7329-14F- Dell part A2881888" was $Within moments I added this item to my online shopping cart where the price then changed to $I contacted Dell.com sales via chat and was informed "As much as I want to provide you the promotional offer, it is already expiredWe missed itIf you will add it to your cart, our system will automatically update the current price."
I requested the advertised price of $be honored and was refusedThis is recorded in Dell chat incident ***
Absolutely horrendous serviceConsistantly cannot meet expected ship times, as well as cannot apparently select the correct shipping method either
UPS GROUND IS NOT EXPEDITED SHIPPING
I made a purchase back on 11/30/for a laptop with my dell finance account Order # *** I was told I was eligible for 10% store credit back after - hours of my purchase I then contacted dell again on 12/6/(ticket # ***) and was told to wait - more business days due to the holiday back log I then talked on 12/19/(ticket # ***) to another service rep and they stated there was something wrong with the rewards and they would submit it to be fixed I was told then I would hear back in - business days I then talked to someone on 12/28/(ticket # ***) and was told that the previous fix did not work and they had to submit it again for fixing it I was told I would have my rewards within - business days I just spoke with them today 1/5/16, business days later, and was told they had to look into it and it would be another - hours before I would hear anymore
I purchased a laptop from the Dell outlet online I was told the computer was new The box it was shipped in has a label stating it's new The laptop didn't work When I called Tech Support, I was told the laptop was Refurbished It's fraud to tell me the unit is new but send me something refurbished I was duped Cr: ***
Dell Purchase ID: ***
Order #***
NEVER purchase a Dell computerIt has taken me two weeks going back and forth with Dell regarding a internet connection issueAll the time blaming Time Warner and their modemThis is not the first time this issue has come upWhen I first received the computer it would not connect, had to do a factory reset on the systemThen loading apps became a problemCD eject button on front panel NEVER workedIn the past two weeks I've spent HOURS dealing with India customer service reps that do nothing but stick to scripts and fumble through to solve a problem, it has not workedWhen I asked to speak to a manager NOTHING is resolvedI receive emails but no response regarding my issue or what I want at this timeI am currently dealing with:
P***, numbers that appear after contact name on emails, I believe this is a managerM*** B*** *** ***-point of contactI've sent everyone emails, no response, at this point the offer to send someone to my home seems uselessAfter reviewing hundreds of complaints on line regarding multipal Dell products it is clear that their products are lemons, some not working properly after first plug inXPS have had countless issues, from monitor freezing, unable to eject a CD, no internet connection, on and onAfter three calls this morning only to recite my service tag number then be hung up on, I am done! It is obvious Dell and its support staff are as disappointing as the dollar piece of junk sitting on my deskI am now waiting for an in home tech visit, so that's another four days of not making money and not viewing my on line coursesI was super excited to get this computer as I'm living on disability and can't afford much, it was my road to starting and running my own business, now I can't even log on to it to access a simple word documentTake my advice, choose AppleAs I'm reviewing the many Dell email messages I received I discover they can't even get my name correctI'm *** *** *** *** *** ***
I have a Dell Inspiron laptop computer that is under warranty The Left hinge has been coming apart since we bought the laptop There is a design flaw that many people have identified on line Dell is calling this damage, but it is clearly a design flaw They are charging the same price as the computer cost to fix it
I ordered a refurbished laptop from Dell Outlet on 3/4/I had looked in the Outlet repeatedly every day as their stock is constantly changing, and, after one week of searching, I had finally found a good model at a good priceThree business days had passed since then, and I had receied no shipping confirmation yetWhen I looked (and look now), there are still authorization charges on my credit card, and the status of the order on Dell's website is "Confirmed"I called Dell's customer service line and was transferred to the Outlet, where the representative (who was somewhat impatient, talking over me at several points as I had tried to explain the situationAdmittedly, my patience was wearing thin as he had the conversation in circles) told me that there was nothing that they could do, and that this was my bank's faultLater on, I made sure that no error had been made by Discover, my card issuerThe representative then tried to sell me a worse-specced machine at a higher pric
I bought a laptop from Dell online The computer they sent did not work - it constantly crashed or froze Dell tech support and a Dell technician could not fix the problem I called Dell to return the defective computer and they offered to instead replace the defective computer I agreed
Dell shipped the replacement computer by FedEx but FedEx failed to deliver it FedEx admits that the computer was not delivered and is investigating whether it was lost or stolen Fedex is willing to reimburse Dell for the lost computer
Despite repeated requests, Dell has refused to send me another replacement until I file a theft report with the local police My local police department does not permit me to file a theft report unless I know the property was stolenSince I don't know if the property was lost or stolen, I cannot file a theft report
I purchased a Dell laptop in I also purchased a comprehensive warranty at this timeIn 2012, the battery began to not function as it should (only lasting about an hour)I purchased a new battery since it was not (to my surprise) covered under the original warrantyThis battery also began only lasting for an hour less than a year later, so it was replaced free of charge in This same situation happened in and Therefore, the last battery I received was in July
The representative at Dell told me that since the original comprehensive warranty (purchased in 2011) expired in August 2015, the battery could not be replaced and I would have to buy another batteryHowever, the battery was not covered in the original comprehensive warrantyThe battery I received in July was supposed to have a one year warrantySince I called June 15, to ask for a replacement, it should be replaced since it is malfunctioning in less than a year
I placed my order *** on 25th NovThe order said the TV will be delivered on December Then few days later, there was an FTC warning on my order status saying that my order is delayed and it could be delivered only on the 8th, if I dont accept, the order would be cancelledThere was not even an email asking me to confirm the delayThe same thing happened again and it was pushed to Decemeber 15th and now another one says January 2ndI am travelling on the 20th and wanted my TV before thatSince I purchased it through Dell on black friday, I ignored all the other good deals from other merchantsIf I was informed of this delay before, I would purchased from somewhere elseMy friend who purchased on the same day, got his tv deliveredNow all black friday deals are gone, I have no options but to buy at full priceI am being punished for being a loyal Dell customer
I purchased a Dell Inspiron on 11/26/which has a year warrantyThe hard drive began to fail in March 2016, well within the warranty periodOn the first contact with Dell technical support the hard drive passed the diagnostic test despite having failed the same test earlier the same dayThe support technician attributed the symptom to a Windows updateThe hard drive failed completely 4/5/When I contacted technical support this time they acknowledged the hard drive had indeed failed, issued a service request number, *** and promised to ship a replacement hard driveI then received a phone call from technical support that they were not going to ship a replacement hard drive because there was an "asset hold on this service tag"It was difficult to understand the representative, but I was told that I had to return something to DellI tried to explain I had nothing to return, but this was fruitless
I spent the next hours on the phone trying to contact someon
Dell.com reps in India provide the worst customer service everNever ever shop through dell.com
I returned an item over month and a half ago and never received the credit backDell took my money and never returnedIt's illegalI want my money back ASAP along with other incentivesDell says they processed the refund over a month ago but I never received it
Order Date: 8/11/
Order Number: ***
Shipping Method: Day Delivery Cr: ***
Out of all the major corporations in the world, Dell has by far the worst customer serviceI've had to deal with Comcast, AT&T, AOL, and a slew of other horrible customer service companies and Dell is head and shoulders worse than all of them combinedNot only is their customer service hours only during work hours, you have to speak to someone from India who doesn't care about your situation and will routinely ignore your emails and requests and force you to be on hold for hours while they keep transferring you to other departmentsI understand that businesses need to cut costs to be competitive but Dell clearly doesn't care about its customers if they feel this is okay
I've received a clearly defective XPS and I received a replacement that was the older model and was still defectiveWhen I tried to return both models, I had to be on hold for over an hour and was told that I was going to receive a shipping label via email within hoursI made call on April 19th
I ordered a Dell Inspiron onlineOne thing led to another and it shipped backMy order nunber is ***I was supposed to have my refund for $by the 23rd and never got itThis is the second or third week in a row I called and didnt recieve my money
I purchased a new Dell Computer in Oct of I purchased the warranty on October for about $ My customer # is *** Acknowledgement # *** I have spoken to people over the last days, since October 8th Including *** ***, *** ***, "***" (would not give last name), *** ***, *** *** (who has emailed me now times saying she's working on it) I finally emailed *** *** and got a response from a *** *** saying that yes they had record of my warranty but that the computer was purchased by someone else and they have record of a refund...??? First, I never requested a refund and second, I would certainly be aware of I had one BUT MOST IMPORTANTLY A warranty is like insurance If you buy it and then your house burns down...is it ethical for the insurance company to offer you a refund? No Please make Dell honor the year warranty I bought on this computer that is slowly degrading (the lynchpin is cracked and since i
On Nov 2015, I ordered/purchased a INSPIRON Series (Intel (R)) -Laptop from DELL I financed the purchase (Over $1,000) with DELL Financial Services Once delivered and set up, the first problem noted at days was the expiration of MS OFFICE I received emails soliciting my purchase of the software, when I had purchased the software to be installed on the laptop when received I contacted DELL Customer Care They acknowledged the discrepancy and proceeded to remotely access the laptop and install the software after hours of engagement
I also noticed that the laptop would not maintain a wireless connection if I left the room with the router I purchased a laptop (versus a desktop) for mobility and traveling purposes This defect completely defeats the purpose of the laptop option I upgraded the router - no success I contacted DELL, the Technician accessed the computer remotely - after hours - the Technician diagnosed a wireless card problem He re
I purchased a Dell Inspiron i5765-1317GRY 17.3" FHD 7th Gen from a third party vendor from Jet.com on February 16, Shortly after opening a brand new laptop, it lacked power and efficiency and instantly began to lock up-not allowing me to go online or use the keyboardBy March 21, I had had enough and called Dell Support to get a solution to the problemI was handled over to several customer service reps, all of whom I had extreme difficulty understanding (not that this is their fault for having thick accents, but it made the situation even more maddening)After getting no where with the average worker and receiving robot-like replies that they are prompted to do when handling a complaint, I demanded to speak to the highest ranking authority to get the situation resolved (this was after I was informed I would have to download Dell's recovery OR I would have to pay them $to send me software to recover their busted system on a brand new notebook)I was sent to a heighten
I have purchased a christmes gift for my kids which was set as bundle on dell.com
after purchasing and receiving a confirmation to my order I have got an email from dell stating my order was canceled but my order was still show as valid and awaiting shipment on dell websitei have then contacted dell and while explaining my situation and awaiting for a supervisor my call got disconnected
an hour later I have received a call from a dell representative stating that even though this was marked as bundle it was a mistake and they will only send me a stand, and that I need to pay extra $for the full orderwhat kind of bait and switch scam is this?!?!
I have all ready promised my kids their Christmases gift and expect to get what I paid for
after I stated this the rep on the phone I have then received an email saying that I asked to cancel my order, I have never asked for such thing, and if I did I want to hear the recording of me saying so
I will take this to ** distr
To whom it may concern,
On September 6, 2013, I purchased an Alienware computer from the Dell computer company I do not want to get into specific computer problems, as you may not understand, but the first month the computer was sent to me, the graphics card was badI have a warranty with the computer and they sent a technician out to fix it
Since then, and forgive me because I can actually not remember the exact components they have had to replace since then, and how many timesThere have been multiple graphics cards that have failed since then, a motherboard, a processor, and also a few hard drivesThey have just been to my house on February of this year because the hard drive went bad once againToday, my sound was not working correctlyI called Dell support and talked to a technician who attempted to uninstall and reinstall my sound card driver multiple times without any successHe then tells me that my chipset is now corrupt and that now that has to be replace
I bought this Laptop Brand new less than weeks it failed on meAnd I have had problems with it every since I bought itIts over heating and very slow and it dose not hold a charge for more than 45mins it has turned into a $paperweightI have called many times for service and each time they give me some excuse to why its not working now they are saying its my fault because they can't or don't want to fix itI had real I have real bad hardware issuesNow when they had a guy to do a remote service on my laptop he installed this malware stuff the guys did thisI never had malware issues because I didn't do much internet on the laptopOnly until recentlynow I am having major problems with this LaptopI want a new and better laptopI bought this because I thought it would be fast as advertised but I found out the processor on this unit is only putting out 2.8ghz and its boost is that does me no goodI need the to start not a boostI only got this because Alienwa
On the morning of 3/19/Dell.com advertised price for the item "Swiss Gear LEGACY Checkpoint Friendly Backpack - Fits Laptops with Screen Sizes up to 15.6-inch - Manufacturer part WA-7329-14F- Dell part A2881888" was $Within moments I added this item to my online shopping cart where the price then changed to $I contacted Dell.com sales via chat and was informed "As much as I want to provide you the promotional offer, it is already expiredWe missed itIf you will add it to your cart, our system will automatically update the current price."
I requested the advertised price of $be honored and was refusedThis is recorded in Dell chat incident ***
Absolutely horrendous serviceConsistantly cannot meet expected ship times, as well as cannot apparently select the correct shipping method either
UPS GROUND IS NOT EXPEDITED SHIPPING
I made a purchase back on 11/30/for a laptop with my dell finance account Order # *** I was told I was eligible for 10% store credit back after - hours of my purchase I then contacted dell again on 12/6/(ticket # ***) and was told to wait - more business days due to the holiday back log I then talked on 12/19/(ticket # ***) to another service rep and they stated there was something wrong with the rewards and they would submit it to be fixed I was told then I would hear back in - business days I then talked to someone on 12/28/(ticket # ***) and was told that the previous fix did not work and they had to submit it again for fixing it I was told I would have my rewards within - business days I just spoke with them today 1/5/16, business days later, and was told they had to look into it and it would be another - hours before I would hear anymore
I purchased a laptop from the Dell outlet online I was told the computer was new The box it was shipped in has a label stating it's new The laptop didn't work When I called Tech Support, I was told the laptop was Refurbished It's fraud to tell me the unit is new but send me something refurbished I was duped
r: ***
C
Dell Purchase ID: ***
Order #***
NEVER purchase a Dell computerIt has taken me two weeks going back and forth with Dell regarding a internet connection issueAll the time blaming Time Warner and their modemThis is not the first time this issue has come upWhen I first received the computer it would not connect, had to do a factory reset on the systemThen loading apps became a problemCD eject button on front panel NEVER workedIn the past two weeks I've spent HOURS dealing with India customer service reps that do nothing but stick to scripts and fumble through to solve a problem, it has not workedWhen I asked to speak to a manager NOTHING is resolvedI receive emails but no response regarding my issue or what I want at this timeI am currently dealing with:
P***, numbers that appear after contact name on emails, I believe this is a managerM*** B*** *** ***-point of contactI've sent everyone emails, no response, at this point the offer to send someone to my home seems uselessAfter reviewing hundreds of complaints on line regarding multipal Dell products it is clear that their products are lemons, some not working properly after first plug inXPS have had countless issues, from monitor freezing, unable to eject a CD, no internet connection, on and onAfter three calls this morning only to recite my service tag number then be hung up on, I am done! It is obvious Dell and its support staff are as disappointing as the dollar piece of junk sitting on my deskI am now waiting for an in home tech visit, so that's another four days of not making money and not viewing my on line coursesI was super excited to get this computer as I'm living on disability and can't afford much, it was my road to starting and running my own business, now I can't even log on to it to access a simple word documentTake my advice, choose AppleAs I'm reviewing the many Dell email messages I received I discover they can't even get my name correctI'm *** *** *** *** *** ***
I have a Dell Inspiron laptop computer that is under warranty The Left hinge has been coming apart since we bought the laptop There is a design flaw that many people have identified on line Dell is calling this damage, but it is clearly a design flaw They are charging the same price as the computer cost to fix it
I ordered a refurbished laptop from Dell Outlet on 3/4/I had looked in the Outlet repeatedly every day as their stock is constantly changing, and, after one week of searching, I had finally found a good model at a good priceThree business days had passed since then, and I had receied no shipping confirmation yetWhen I looked (and look now), there are still authorization charges on my credit card, and the status of the order on Dell's website is "Confirmed"I called Dell's customer service line and was transferred to the Outlet, where the representative (who was somewhat impatient, talking over me at several points as I had tried to explain the situationAdmittedly, my patience was wearing thin as he had the conversation in circles) told me that there was nothing that they could do, and that this was my bank's faultLater on, I made sure that no error had been made by Discover, my card issuerThe representative then tried to sell me a worse-specced machine at a higher pric
I bought a laptop from Dell online The computer they sent did not work - it constantly crashed or froze Dell tech support and a Dell technician could not fix the problem I called Dell to return the defective computer and they offered to instead replace the defective computer I agreed
Dell shipped the replacement computer by FedEx but FedEx failed to deliver it FedEx admits that the computer was not delivered and is investigating whether it was lost or stolen Fedex is willing to reimburse Dell for the lost computer
Despite repeated requests, Dell has refused to send me another replacement until I file a theft report with the local police My local police department does not permit me to file a theft report unless I know the property was stolenSince I don't know if the property was lost or stolen, I cannot file a theft report
I purchased a Dell laptop in I also purchased a comprehensive warranty at this timeIn 2012, the battery began to not function as it should (only lasting about an hour)I purchased a new battery since it was not (to my surprise) covered under the original warrantyThis battery also began only lasting for an hour less than a year later, so it was replaced free of charge in This same situation happened in and Therefore, the last battery I received was in July
The representative at Dell told me that since the original comprehensive warranty (purchased in 2011) expired in August 2015, the battery could not be replaced and I would have to buy another batteryHowever, the battery was not covered in the original comprehensive warrantyThe battery I received in July was supposed to have a one year warrantySince I called June 15, to ask for a replacement, it should be replaced since it is malfunctioning in less than a year
I placed my order *** on 25th NovThe order said the TV will be delivered on December Then few days later, there was an FTC warning on my order status saying that my order is delayed and it could be delivered only on the 8th, if I dont accept, the order would be cancelledThere was not even an email asking me to confirm the delayThe same thing happened again and it was pushed to Decemeber 15th and now another one says January 2ndI am travelling on the 20th and wanted my TV before thatSince I purchased it through Dell on black friday, I ignored all the other good deals from other merchantsIf I was informed of this delay before, I would purchased from somewhere elseMy friend who purchased on the same day, got his tv deliveredNow all black friday deals are gone, I have no options but to buy at full priceI am being punished for being a loyal Dell customer
I purchased a Dell Inspiron on 11/26/which has a year warrantyThe hard drive began to fail in March 2016, well within the warranty periodOn the first contact with Dell technical support the hard drive passed the diagnostic test despite having failed the same test earlier the same dayThe support technician attributed the symptom to a Windows updateThe hard drive failed completely 4/5/When I contacted technical support this time they acknowledged the hard drive had indeed failed, issued a service request number, *** and promised to ship a replacement hard driveI then received a phone call from technical support that they were not going to ship a replacement hard drive because there was an "asset hold on this service tag"It was difficult to understand the representative, but I was told that I had to return something to DellI tried to explain I had nothing to return, but this was fruitless
I spent the next hours on the phone trying to contact someon
Dell.com reps in India provide the worst customer service everNever ever shop through dell.com
r: ***
I returned an item over month and a half ago and never received the credit backDell took my money and never returnedIt's illegalI want my money back ASAP along with other incentivesDell says they processed the refund over a month ago but I never received it
Order Date: 8/11/
Order Number: ***
Shipping Method: Day Delivery
C
Out of all the major corporations in the world, Dell has by far the worst customer serviceI've had to deal with Comcast, AT&T, AOL, and a slew of other horrible customer service companies and Dell is head and shoulders worse than all of them combinedNot only is their customer service hours only during work hours, you have to speak to someone from India who doesn't care about your situation and will routinely ignore your emails and requests and force you to be on hold for hours while they keep transferring you to other departmentsI understand that businesses need to cut costs to be competitive but Dell clearly doesn't care about its customers if they feel this is okay
I've received a clearly defective XPS and I received a replacement that was the older model and was still defectiveWhen I tried to return both models, I had to be on hold for over an hour and was told that I was going to receive a shipping label via email within hoursI made call on April 19th
I ordered a Dell Inspiron onlineOne thing led to another and it shipped backMy order nunber is ***I was supposed to have my refund for $by the 23rd and never got itThis is the second or third week in a row I called and didnt recieve my money
I purchased a new Dell Computer in Oct of I purchased the warranty on October for about $ My customer # is *** Acknowledgement # *** I have spoken to people over the last days, since October 8th Including *** ***, *** ***, "***" (would not give last name), *** ***, *** *** (who has emailed me now times saying she's working on it) I finally emailed *** *** and got a response from a *** *** saying that yes they had record of my warranty but that the computer was purchased by someone else and they have record of a refund...??? First, I never requested a refund and second, I would certainly be aware of I had one BUT MOST IMPORTANTLY A warranty is like insurance If you buy it and then your house burns down...is it ethical for the insurance company to offer you a refund? No Please make Dell honor the year warranty I bought on this computer that is slowly degrading (the lynchpin is cracked and since i