Purchased XPS 2-in-
Computer has major sleep/wake issues when closing lid, computer will either not sleep at all and the battery just dies, or the computer will shut itself off after an hour and will have to turn the computer onThere are dozens of Google search results with thousands of customers having this issue since launch dayDell has insisted that a BIOS update, then another BIOS update, then a chipset driver update will solve the issueWell, I am one of the 99% that have had no success in this/these solutionsContacted Dell numerous times via phone/support forums on Dell and Redditwithout any resolutionFor a 1,+ TAX USD computer to have such a major defect from launch day, still without any concrete fix is irresponsible
Dell should be all over this, it's a flagship deviceDell has offered no effective solutions to me when I've contacted them directly numerous times
I am very technicalBackground; Masters Degree in Electrical EngineeringI
On Sep25, 2016, I ordered a laptop on www.Dell.ca web siteThis is my first time purchase on Dell website After searching, I found an advertisement of a laptop on-sale on Dell websiteThe laptop is Inspiron Series in 1, the original price was $1,088.99, but on-sale price is $because the advertisement said there was $Instant SavingAlso, it showed Year In-Home Support includedWhen I placed my order, I applied an on-line coupon $25OFF$500PC which I googled from Dell.com, so the final price is $I also tried coupon $50OFF$899PC, but it didn’t work since the sale price was less than $minimum requirementPlus PST, GST and Environmental fee, the total amount is about $I declined the additional warrantee and other service charge, finally I input my MasterCard number and accepted the amount $as my bill and completed the transactionIt said the transaction is successful and a confirmation email would send to my registered email address
I recently purchased a TV through dell The product is fine and was delivered as expected The problem is that I was supposed to receive 10% of the purchase price ($399.99) back in store credit as usual with a Dell preferred account purchaseI have not received this credit as I was told I would I have spent approx 10-hours over multiple phone calls trying to resolve this and other problems related to this order Their customer service agents agree that I should have received it and have promised that I would, but have all proven so incompetent and difficult to understand that I have given up trying to resolve this problem through regular channels
I Ordered a list of products(products) from dell on Aug I used an online coupon for 75$ for that orderI did not get the order for five days which was supposed to be delivered in two business daysI had to leave for india after five days I placed ordertwo days later, I received email that I have to verify the order by clicking the linkbut the link was not opening to me, not sure probably I was in IndiaI chatted with customer care few times, they said they cannot pull the order because order ID was not generatedI told them I had only one email from dell after the order, that email has PURCHASE ID not ORDER ID
Dell Purchase ID: ***
THe chat customer executives said they are not able to pull the orderI came back USA and called dell customer care, I spoke for around minutes, they routed the call to all the departments they have, I patiently explained everythingwhen my patience ran out, I quit the call and emailed the customer care deptBelow is the
I purchased a Network Camera from Dell for $+ Tax (Order #: ***) Immediately after purchase I see it for $from ***.com I tried to chat with them to see how I can get it matched Their chat support was down I then sent an email requesting to get this resolved since their website said that they match prices
Today still haven't received any responses to my email I then attempted to chat with them for support I was told that they cannot assist me that I needed to call in to customer support to get it resolved I called in to the support number that I was given I was told by the support rep that Dell does not match any competitors prices even through their website specifically says they do The then transferred me to another department
Who then told me the same thing that Dell does not match pricesAfter reading them the contents of the Dell website they then said that Dell does match prices but I would not get it matched I requested a cance
I purchased my laptop in August and recently I had issues with the screenI called tech support for help and they try to solve the issue over the phoneThey finally came up with the conclussion that all I needed was to replace the screen and that there was not an issue with the motherboardThey sent a tech to repair the screen and on the first visit he realized they orderded the wrong partHe them returned for a second time and agian he had the wrong part againCame out a 3rd time wrong part again but this time he detroyed the motherboard as well as as the outer part of my laptop and informed me that he needed to order the part for the screen as well as the motherboardI have been trying for dell to exchange my laptop but not only are they refusing but I have not had anyone done the repair to my laptopThis has been ongoing for weeks nowI use this laptop for business and I have lost money, time and my saved filesPlease advise as to what kind of action I could take t
I ordered a Dell USB Recovery Key Windows Home Premium for my wife and the order was billed and mailed to my mother instead of meOnce I put the Dell USB Recovery Key into my wife's computer it went haywire and took out computers in my home
Dell has a know system based issue with the dell XPS model where when you turn turn down the brightness the monitor starts to flicker I have spoke to multiple technical support people and none of them have been able to resolve the issue However the most recent one I have spoke to, stated it is a know issue, and they are hoping to fix itHowever I need to keep the screen dimmed, but doing so causes the screen to constantly flicker I told them this, and tried to return the product (as it has been having this issue from the first day I bought it), however they are refusing to allow a return because "its out of the day period"The reason it is out of the day period, is because technical support has spent multiple weeks trying to fix it, replace, and and repair it with no improvement So when they were unable to do so, I than told them I would like to return it as the product is defective and not what I paid for However they still say they cannot accept a return and cann
I was sent a replacement computer on April by Fedex groundI was tracking the package and it said it was sent out for delivery on that day and it was delivered on the same dayMy computer was sent to the wrong address in vista California and the shipping department for dell was in city of industry California and I live in VermontI spoke to Fedex on Saturday and they said that Dell gave them the wrong tracking number and wrong Address and also this has happen before when working with DellDell finally resolved the issue today april Dell has the worst customer service ever
Agent *** phone *** called took control of comport show me that it had 55,ERRORS and three foreign adreess had taken control of my laptop insprition would clean it up and sold me a network blocker / block hackers on line infectionsPrice $ would pay on 28th but my car broke down and couldn't payin days my comport was infected again and not usablyCalled *** since I did by contract he couldn't help but he meshed up my computer so Dell is required to replace it with a new one-
I purchased a new Dell Inspiron from Dell mos agoI recently tried to update windows and received an error mssg that there isn't enough disk space to do thisI have not installed anything (pictures, music, programs) so I find it hard to believe Dell would sell a product that is in effect obsolete when it leaves the factory (but they did)I cannot update my antivirus, connect and use the the internet via chrome or other browserBrowser opens and then closes immediately by and w/o the ability yo update my antivirus I dont want to connect anywayI have spent hours on the phone with Dell Technical Support and Customer Care and it sounds like a rehearsed response to get me to give upHow can they sell a laptop that cannot be updated, cannot connect to the internet and then not provide satisfactory support? To add insult to injury I am still paying for this device w Dell financial services
I bought an Alienware 13rlaptop, this is a high end gaming laptop Since purchase I have had an issue where when it is running on battery it cannot play a game because the screen dims to 0% and you cannot adjust this They have done troubleshooting for months, sent someone out to replace the battery Nothing has worked They escalated this to their tier support and after weeks they finally called me back and said that this computer is designed to do this, the battery cannot power it, since it was a design flaw, there is nothing to fix, and I'm stuck with it because they will not allow me to return or exchange it This is a gaming laptop, it should be able to play games in laptop mode
I have contacted Dell times about fixing a teacher laptop that is still under warranty and needs to be fixedI have asked for next day onsite service like I usually get when I'm trying to get a laptop fixed under warrantyThey usually have a tech come out the next day and fix the laptop under warrantyHowever, I put my service request in last monday which is August 8th for next day onsite serviceThey told me that they need to get approval from their Site Director before anybody could be sent out to fix the laptop, they have never said that beforeWell it has been over a week and I haven't heard anything about dell coming to my school to fix the laptopI have chatted Dell over the past week asking for updates and when they would be able to send someone out but no answers other than they need approval from the site directorI needed this laptop fixed last week and its still sitting in my office waiting to be fixed and today's date is August 17th I need this laptop fi
I sent a request for combining my gift cards on Black Friday which request number is ***At that time, the custom service said it need about 5-business dayHowever until today I didn't get any useful info about my request going onEvery time I sent a email to ask for updatesYour agent just sent back a same email which is nonsenseThese gift cards are issue by you and I just ask for combine themWhy it took such a long time to do it? Or you just want to sale those cards and hope customer couldn't use it or very hard to use it?
I made a purchase for items on 12/11/order number ***I got an email that everything was shipped and when I received my order it was missing the SSD Hard DriveSo I contacted Dell and was told it would ship by the 29th of December and they would send me confirmation with tracking numberI contact them after 1/1/because I did not receive a email with tracking information and was told it would now ship by 1/9/I again contacted them when I did not receive tracking information after 1/9/At that time I was told the item is no longer available from the vendorSo they where going to issue a refund in the form of a promotional credit, since I used that and a dell preferred card to make purchaseI was told I would see this in 3-business day by emailI contacted them again after days of not receiving my credit and was again told in 3-business daysAGAIN after days contacted them again and was told I would receive a call back in hours from the gift card tea
I purchased a Dell XPS for the express purpose of video editingI consulted with Dell directly but bought it at *** ***After spending months trying to resolve issues both myself (I am a computer science professor), *** ***'s Geek Squad, Adobe and Dell's tech support themselves have said that it won't work properlyDell has offered no solution to the problem and keeps referring me to tech supportTech support has in no uncertain terms emailed me saying they can't fix itToday I went on Dell's web site and asked if this computer is a good choice for Adobe Premier workThey again said most definitelyThis is fraudulent advertising
This is not just a sales issue it is also an advertising a customer service and a delivery issue I purchased two items from dell.com on a router system and an Epson projectorOn my original invoice it indicates a delivery date between and While I received my router I have yet to receive my projectorFor reference I am filing this complaint on Further I contacted Dell Support over ten times since to find out about the status of my order Every single time I was told the item is out of stock and has been since before I placed my order and they are waiting on the manufacturerHowever every other store has the item in stock including Amazon and Best BuyIn response to my numerous inquiries I was told I will receive a credit when my order ships to accommodate for the delayFrankly the credit is the least of my worriesNo matter how many times I contact dell support no one can provide any specific answersAfter filing a complaint through their w
So I brought this Dell Glaptop back on August 3rd, and get it on August 15thOf course, it is a high-performance laptop as indicated by the laptop configurationBut it is not actuallyThe laptop freezes several times while running just one software, And I had to use the power button to shut down the laptop when it freezesAlso, the paint on the power button starts droppingThat is the quality of this product
On Sep15, I filed an exchange for the frozen laptop, and get that almost on OctBut the replacement one still endures the freezing problemand it freezes several timesThe technician from Dell cannot solve this problemBy the way, the paint on the power button also starts dropping
It looks like the laptop can only work properly for only one month or soAnd, now they refuse to file an exchange or return for me because they think the product's return or exchange validation date has expiredBut this is not my fault, the fault is on the product, they can not
On June 26, I purchase from Dell Outlet online a certified refurbished laptop PC The PC never actually worked properlyIt does not hold an internet connection, therefore it is totally uselessYou cannot browse the internet, get emails, nothing because everything runs off the ability to have an internet connection and this PC cannot hold an internet connectI tried everything I could when I got this pc to try to make it work, but could not Finally, I contacted Dell technical support in middle July about the PC not working On July 20, I contacted Dell about this PC and the technical support person decided that the answer to it was to wipe it clean and do a fresh reinstall on it; which he didThis took several hours He said he would contact me the next day to get it up and workingOn Monday, July 23, 2018, the technical support person spent many hours working with this pc and finally said that the problem now was that might AT&T internet had problems and that wa
On February 8, I ordered a computer from Dell - Order # ***The computer was received in a timely mannerWhen I purchased the computer I was told I would receive a 5% Dell Rewards credit/rebate which I could use on a future purchaseOn March 20, I received an email from Dell stating " $was added to your Loyalty Rewards account."
When I log onto my Dell account I can see the $with a Transaction date of 3/21/and an Expiration date of 6/19/However, my account shows Available rewards $ I have contacted Dell timesBy chat on 4/2/while attempting to make a purchase (that is when I found out that the rewards which were "added" were in fact not added); I also spoke to a customer service person and to my "Customer for Life" designated representative on 4/3/I get nothing but a bunch of double talk
Purchased XPS 2-in-
Computer has major sleep/wake issues when closing lid, computer will either not sleep at all and the battery just dies, or the computer will shut itself off after an hour and will have to turn the computer onThere are dozens of Google search results with thousands of customers having this issue since launch dayDell has insisted that a BIOS update, then another BIOS update, then a chipset driver update will solve the issueWell, I am one of the 99% that have had no success in this/these solutionsContacted Dell numerous times via phone/support forums on Dell and Redditwithout any resolutionFor a 1,+ TAX USD computer to have such a major defect from launch day, still without any concrete fix is irresponsible
Dell should be all over this, it's a flagship deviceDell has offered no effective solutions to me when I've contacted them directly numerous times
I am very technicalBackground; Masters Degree in Electrical EngineeringI
On Sep25, 2016, I ordered a laptop on www.Dell.ca web siteThis is my first time purchase on Dell website After searching, I found an advertisement of a laptop on-sale on Dell websiteThe laptop is Inspiron Series in 1, the original price was $1,088.99, but on-sale price is $because the advertisement said there was $Instant SavingAlso, it showed Year In-Home Support includedWhen I placed my order, I applied an on-line coupon $25OFF$500PC which I googled from Dell.com, so the final price is $I also tried coupon $50OFF$899PC, but it didn’t work since the sale price was less than $minimum requirementPlus PST, GST and Environmental fee, the total amount is about $I declined the additional warrantee and other service charge, finally I input my MasterCard number and accepted the amount $as my bill and completed the transactionIt said the transaction is successful and a confirmation email would send to my registered email address
I recently purchased a TV through dell The product is fine and was delivered as expected The problem is that I was supposed to receive 10% of the purchase price ($399.99) back in store credit as usual with a Dell preferred account purchaseI have not received this credit as I was told I would I have spent approx 10-hours over multiple phone calls trying to resolve this and other problems related to this order Their customer service agents agree that I should have received it and have promised that I would, but have all proven so incompetent and difficult to understand that I have given up trying to resolve this problem through regular channels
I Ordered a list of products(products) from dell on Aug I used an online coupon for 75$ for that orderI did not get the order for five days which was supposed to be delivered in two business daysI had to leave for india after five days I placed ordertwo days later, I received email that I have to verify the order by clicking the linkbut the link was not opening to me, not sure probably I was in IndiaI chatted with customer care few times, they said they cannot pull the order because order ID was not generatedI told them I had only one email from dell after the order, that email has PURCHASE ID not ORDER ID
Dell Purchase ID: ***
THe chat customer executives said they are not able to pull the orderI came back USA and called dell customer care, I spoke for around minutes, they routed the call to all the departments they have, I patiently explained everythingwhen my patience ran out, I quit the call and emailed the customer care deptBelow is the
I purchased a Network Camera from Dell for $+ Tax (Order #: ***) Immediately after purchase I see it for $from ***.com I tried to chat with them to see how I can get it matched Their chat support was down I then sent an email requesting to get this resolved since their website said that they match prices
Today still haven't received any responses to my email I then attempted to chat with them for support I was told that they cannot assist me that I needed to call in to customer support to get it resolved I called in to the support number that I was given I was told by the support rep that Dell does not match any competitors prices even through their website specifically says they do The then transferred me to another department
Who then told me the same thing that Dell does not match pricesAfter reading them the contents of the Dell website they then said that Dell does match prices but I would not get it matched I requested a cance
I purchased my laptop in August and recently I had issues with the screenI called tech support for help and they try to solve the issue over the phoneThey finally came up with the conclussion that all I needed was to replace the screen and that there was not an issue with the motherboardThey sent a tech to repair the screen and on the first visit he realized they orderded the wrong partHe them returned for a second time and agian he had the wrong part againCame out a 3rd time wrong part again but this time he detroyed the motherboard as well as as the outer part of my laptop and informed me that he needed to order the part for the screen as well as the motherboardI have been trying for dell to exchange my laptop but not only are they refusing but I have not had anyone done the repair to my laptopThis has been ongoing for weeks nowI use this laptop for business and I have lost money, time and my saved filesPlease advise as to what kind of action I could take t
I ordered a Dell USB Recovery Key Windows Home Premium for my wife and the order was billed and mailed to my mother instead of meOnce I put the Dell USB Recovery Key into my wife's computer it went haywire and took out computers in my home
Dell has a know system based issue with the dell XPS model where when you turn turn down the brightness the monitor starts to flicker I have spoke to multiple technical support people and none of them have been able to resolve the issue However the most recent one I have spoke to, stated it is a know issue, and they are hoping to fix itHowever I need to keep the screen dimmed, but doing so causes the screen to constantly flicker I told them this, and tried to return the product (as it has been having this issue from the first day I bought it), however they are refusing to allow a return because "its out of the day period"The reason it is out of the day period, is because technical support has spent multiple weeks trying to fix it, replace, and and repair it with no improvement So when they were unable to do so, I than told them I would like to return it as the product is defective and not what I paid for However they still say they cannot accept a return and cann
I was sent a replacement computer on April by Fedex groundI was tracking the package and it said it was sent out for delivery on that day and it was delivered on the same dayMy computer was sent to the wrong address in vista California and the shipping department for dell was in city of industry California and I live in VermontI spoke to Fedex on Saturday and they said that Dell gave them the wrong tracking number and wrong Address and also this has happen before when working with DellDell finally resolved the issue today april Dell has the worst customer service ever
Agent *** phone *** called took control of comport show me that it had 55,ERRORS and three foreign adreess had taken control of my laptop insprition would clean it up and sold me a network blocker / block hackers on line infectionsPrice $ would pay on 28th but my car broke down and couldn't payin days my comport was infected again and not usablyCalled *** since I did by contract he couldn't help but he meshed up my computer so Dell is required to replace it with a new one-
I purchased a new Dell Inspiron from Dell mos agoI recently tried to update windows and received an error mssg that there isn't enough disk space to do thisI have not installed anything (pictures, music, programs) so I find it hard to believe Dell would sell a product that is in effect obsolete when it leaves the factory (but they did)I cannot update my antivirus, connect and use the the internet via chrome or other browserBrowser opens and then closes immediately by and w/o the ability yo update my antivirus I dont want to connect anywayI have spent hours on the phone with Dell Technical Support and Customer Care and it sounds like a rehearsed response to get me to give upHow can they sell a laptop that cannot be updated, cannot connect to the internet and then not provide satisfactory support? To add insult to injury I am still paying for this device w Dell financial services
I bought an Alienware 13rlaptop, this is a high end gaming laptop Since purchase I have had an issue where when it is running on battery it cannot play a game because the screen dims to 0% and you cannot adjust this They have done troubleshooting for months, sent someone out to replace the battery Nothing has worked They escalated this to their tier support and after weeks they finally called me back and said that this computer is designed to do this, the battery cannot power it, since it was a design flaw, there is nothing to fix, and I'm stuck with it because they will not allow me to return or exchange it This is a gaming laptop, it should be able to play games in laptop mode
I have contacted Dell times about fixing a teacher laptop that is still under warranty and needs to be fixedI have asked for next day onsite service like I usually get when I'm trying to get a laptop fixed under warrantyThey usually have a tech come out the next day and fix the laptop under warrantyHowever, I put my service request in last monday which is August 8th for next day onsite serviceThey told me that they need to get approval from their Site Director before anybody could be sent out to fix the laptop, they have never said that beforeWell it has been over a week and I haven't heard anything about dell coming to my school to fix the laptopI have chatted Dell over the past week asking for updates and when they would be able to send someone out but no answers other than they need approval from the site directorI needed this laptop fixed last week and its still sitting in my office waiting to be fixed and today's date is August 17th I need this laptop fi
I sent a request for combining my gift cards on Black Friday which request number is ***At that time, the custom service said it need about 5-business dayHowever until today I didn't get any useful info about my request going onEvery time I sent a email to ask for updatesYour agent just sent back a same email which is nonsenseThese gift cards are issue by you and I just ask for combine themWhy it took such a long time to do it? Or you just want to sale those cards and hope customer couldn't use it or very hard to use it?
I made a purchase for items on 12/11/order number ***I got an email that everything was shipped and when I received my order it was missing the SSD Hard DriveSo I contacted Dell and was told it would ship by the 29th of December and they would send me confirmation with tracking numberI contact them after 1/1/because I did not receive a email with tracking information and was told it would now ship by 1/9/I again contacted them when I did not receive tracking information after 1/9/At that time I was told the item is no longer available from the vendorSo they where going to issue a refund in the form of a promotional credit, since I used that and a dell preferred card to make purchaseI was told I would see this in 3-business day by emailI contacted them again after days of not receiving my credit and was again told in 3-business daysAGAIN after days contacted them again and was told I would receive a call back in hours from the gift card tea
I purchased a Dell XPS for the express purpose of video editingI consulted with Dell directly but bought it at *** ***After spending months trying to resolve issues both myself (I am a computer science professor), *** ***'s Geek Squad, Adobe and Dell's tech support themselves have said that it won't work properlyDell has offered no solution to the problem and keeps referring me to tech supportTech support has in no uncertain terms emailed me saying they can't fix itToday I went on Dell's web site and asked if this computer is a good choice for Adobe Premier workThey again said most definitelyThis is fraudulent advertising
This is not just a sales issue it is also an advertising a customer service and a delivery issue I purchased two items from dell.com on a router system and an Epson projectorOn my original invoice it indicates a delivery date between and While I received my router I have yet to receive my projectorFor reference I am filing this complaint on Further I contacted Dell Support over ten times since to find out about the status of my order Every single time I was told the item is out of stock and has been since before I placed my order and they are waiting on the manufacturerHowever every other store has the item in stock including Amazon and Best BuyIn response to my numerous inquiries I was told I will receive a credit when my order ships to accommodate for the delayFrankly the credit is the least of my worriesNo matter how many times I contact dell support no one can provide any specific answersAfter filing a complaint through their w
So I brought this Dell Glaptop back on August 3rd, and get it on August 15thOf course, it is a high-performance laptop as indicated by the laptop configurationBut it is not actuallyThe laptop freezes several times while running just one software, And I had to use the power button to shut down the laptop when it freezesAlso, the paint on the power button starts droppingThat is the quality of this product
On Sep15, I filed an exchange for the frozen laptop, and get that almost on OctBut the replacement one still endures the freezing problemand it freezes several timesThe technician from Dell cannot solve this problemBy the way, the paint on the power button also starts dropping
It looks like the laptop can only work properly for only one month or soAnd, now they refuse to file an exchange or return for me because they think the product's return or exchange validation date has expiredBut this is not my fault, the fault is on the product, they can not
On June 26, I purchase from Dell Outlet online a certified refurbished laptop PC The PC never actually worked properlyIt does not hold an internet connection, therefore it is totally uselessYou cannot browse the internet, get emails, nothing because everything runs off the ability to have an internet connection and this PC cannot hold an internet connectI tried everything I could when I got this pc to try to make it work, but could not Finally, I contacted Dell technical support in middle July about the PC not working On July 20, I contacted Dell about this PC and the technical support person decided that the answer to it was to wipe it clean and do a fresh reinstall on it; which he didThis took several hours He said he would contact me the next day to get it up and workingOn Monday, July 23, 2018, the technical support person spent many hours working with this pc and finally said that the problem now was that might AT&T internet had problems and that wa
On February 8, I ordered a computer from Dell - Order # ***The computer was received in a timely mannerWhen I purchased the computer I was told I would receive a 5% Dell Rewards credit/rebate which I could use on a future purchaseOn March 20, I received an email from Dell stating " $was added to your Loyalty Rewards account."
When I log onto my Dell account I can see the $with a Transaction date of 3/21/and an Expiration date of 6/19/However, my account shows Available rewards $ I have contacted Dell timesBy chat on 4/2/while attempting to make a purchase (that is when I found out that the rewards which were "added" were in fact not added); I also spoke to a customer service person and to my "Customer for Life" designated representative on 4/3/I get nothing but a bunch of double talk