I made a purchase online on 12/11/ I returned the the item and received a returned confirmation email on 12/28/I have been calling the Dell office on numerous occasionsI've called on 1/24/18, 2/21/2018, 2/24/3/12/2018, 3/23/And 3/27/I have spoken to numerous Reps including a supervisorWho stated my returned is being reviewed and then processedAs of today 3/27/2018, I have only received a partial refund only as a Dell creditDell keeps claiming the issue is with my bankI have spoken to my bank on numerous occasions and base on Dell transaction memo a refund was never processDell representatives and supervisors refuse to assist and only repeats what in the their systemAnd has no regards to customer service or care about resolving the issue at hand They have a lack of empathyI have been a Dell customer for a long time and this experience will definitely discourage from ever purchasing from DellI will also vent my dissatisfaction to my family
On 3/26/2016, I purchased a Dell computer, and was not satisfied with the product (order # ***)I called Dell, and advised that I would like to return the item, in exchange for a full $I then returned the item via UPS (tracking# ***), which they received on 4/11/ From there, it has been a nightmare trying to get back my refund I have spent countless hours on the phone with Dell, requesting for a status of my refund, and they keep telling me that it's being processed, and I will receive it soonI tried going disputing through Paypal, which is the source I used as pymentthrough my bank account, but Dell isn't replying to any of their inquiries
I researched this issue on line, and have found that Dell has a reputation for doing this to their customers I am very unhappy to know that they have their product, and my $320.98, while I have nothing You are my only hope in getting this money back Please help
I bought a Dell Alienware computer back in December 2015, I originally tried to place the order online, I got one of the deals they had for $before taxI don't remember exactly why I couldn't complete the order online, so I saved that configuration on my cart, called dell customer service and a sales representative was able to see my cart and place the order on his endI am not sure if he copied the configuration or how they do that, the fact is that after he placed the order I never received a confirmation email, or any kind of email, I was unable to see online any order placedI called customer service and they were also unable to locate the orderThey did charged my card immediatelySo in other words I was unable to review what system he built for meLater that week I received in my place the shipment, I was excited to received it and everything seemed in orderSeveral months passed and yesterday I bought a software and when I went home to try to install it, my surpris
I HAD PURCHASED A COMPUTER AND HAD NOTHING BUT PROBLEMSAPPROXIMATLEY MONTHS BEFORE THE DELL WARRANY WAS UP THE SCREEN WOULD BLACK OUT AND RESTARTING WAS THE ONLY OPTION TO RESOLVETHEN THE COMPUTER WOULDN'T EVEN RESTARTDELL WAS CALLED AND THEY DETERMINDED IT NEEDED TO BE SENT IN FOR REPAIRTHAT TOOK WEEKSUPON USE THE SAME PROBLEM OCCURED LESS THE A WEEK LATERDELL WAS CONTACTED AND AFTER SEVERAL "OVER THE PHONE" REMEDIES THEY EVENTUALLY SENT OUT A TECH AND REPLACED THE MAIN BOARD.(WHEN THE COMPUTER WAS RETURNED THE PAPERWORK SAYING THE BOARD WAS REPLACED ALSO)WHEN MENTIONED TO THE COMPANY REPHE SAID THEY NEVER REPLACED THE BOARD AT THERE SHOP, ONCE AGAIN WITHIN A WEEK THE SAME ISSUESTHE TECH THAT WE TALKED TO ON THE PHONE WAS TOLD THAT THE WARRANTY WAS TO RUN OUT SOON AND HE ASSURED US THAT IF THE SAME PROBLEM RE-OCCURED THAT THEY WOULD COVER IT UNDER WARRANY UNTILL THE ISSUE WAS RESOLVEDSO NOW THE ISSUE IS HAPPENING MORE AND MORE, SEVERAL E-MAILS WERE SENT AND N
Order a viper on 12/15/Check card ever other day for charges, order was gone off card on the day.Called dell they said I never order one .Asked to talk to supervisor after about a half hour or so a person came on and said i'am busy and I heard a click Called back after a while got cooled down .Order another one for him on 12/,received it on 12/23/On 12/received the one I order on the 12/15/After the holidays I called for a shipping label.They received it unopened on the 01/07/After days I called about my refund was told it would be about week Called again on or about the was told now it will be working days then it will be put back on my cardAfterdays I called and was told now they would sent a e-mail to sent it back to my card and it will take another days before they sent it back .This is 02/and have not seen it back yet .I pay the day I order something .How long can a company kept your money and use it at no cost to the
My Dell Inspiron has had screws come loose through use causing the hinge to come loose and pull apart the laptop and causing damage to the power port making it unable to chargeThis is a common problem for others with the laptop, but despite still being under warranty, Dell will not repair it without charging me
Bought computers during a tax holiday*** ***, Customer Service, in August said Dell would honorHe said the process would take 6-weeks and that a credit would then be issued for the sales tax of $I emailed *** in January about thisNo responseIn February filed Claim #***Received call week of 2-22-and Dell Rep said they would not honorSpoke to Supervisor & same response
I was supposed to receive a $Gift Card with my order to be emailed to my account - days from the date of invoice Date of Invoice was 10/18/and I never received the Gift Card I contacted Dell multiple times for updates and was told that they have sent it to my email and they can't really do much on their end other than sending it I have provided them an alternate email address and still no Gift Card I requested a code or credit to be placed on my account instead and they refused multiple times I requested a $Credit to my order and they refused as well Please help me getting the $that should have come with my order My order number was *** and I have plenty of chat sessions to show the conversations and no solutions provided by Dell Representatives
Hello
I purchased an Alienware Ron February 9th, I signed up for the dell financial services and my initial delivery date was estimated between February 20th- 28thOn the 27th I noticed that my computer had not shipped an there was no update on my orderI contacted the customer support and began to get a run around of why there was a delayI spoke with several departmentsThe main department I spoke with was the order modification department and they told me there was a quality control issue, but it was resolved on the 25th and my order would be completed and shipped within the first week of MarchMy account updated an my new estimated delivery date is now March 13thI spoke with the order modification department again on March 10th since there were no updates on my orderI was then told that there was still the same original problem with my laptop that previously was told was resolved and they said they could not update me with a possible delivery timeI login to my ac
Someone order computers with my information and debit card info When I called Dell I was transferred different times to finally get to the right person I could not understand the male and asked him different times to speak with someone who spoke better English The male would put me on hold for about minutes then come back on the phone He also said that they were cancelling the shipment of the computers, it doesn't appear they did because the computers were delivered to the address I was on the phone with Dell for and hour and didn't get anywhere with the fraud charge on my account He said that once they get the computers back they will refund my money, I asked multiple times what happens if they don't received the computers back and he would avoid the question The customer service was horrible
I purchased a monitor on November 8th (after a price match) and I have a Dell account which guarantees day free shippingThe original delivery date was November 11thHowever, the delivery has been pushed back three times to November 30thIt seems they are discriminating against customers who price matched and attempting me to force giving up the order
Additionally, the price they quote is different from what is on the invoice
My Dell Inspiron laptop has a defective LED screen that I have attempted to get replaced under warranty The laptop constantly boots into a black screen not Windows Since the incident of the black screen the LED screen flickers constantly and the colors are all washed outThe screen looks terrible and it is very hard to read textThe white backgrounds on the screen have a reddish cast to themI called up Dell to get technical supportThat is when my nightmare beganI have been troubleshooting with numerous Dell technicians for days upon days with no resolutionThe last technician kept me on the phone for over hours troubleshooting He made me wipe my complete hard drive and reinstall Windows Reinstalling windows had absolutely no effect on my defective LED Screen My screen still looks terribleThe tech still kept insisting it was a software problem even after the reinstall of Windows The only thing the reinstall of Windows did was make me lose all my ins
I renewed my service agreement with Dell and was promised a $coupon, which I received When I tried to use it with an online order, the coupon would not take I made a phone call to Dell to place the order and get help with the coupon She said she was able to process the coupon, but it took over an hour I have the copies of the Dell Chat Session from this first call My product was received, but my credit card was charged the full amount, no $credit from the coupon I called back to try and get this resolved The first person was unable to help me and transferred me to a second person The second person basically dumped me off to another person At this point I have been on the phone a half hour The 3rd person I was transferred to is *** *** After an hour on the phone with her, she said she could not refund us the $overcharge Her only suggestion was to return the product to Dell That in itself was a complicated issue, as she insisted we needed to us
I purchased a Dell Inspiron Ilaptop from Staples in Sept It worked for a while - until the time for refund had expired It's been sent back to Dell now for the fourth time to be repaired When it's returned to me, they say it's working but the same thing happens again I turn it on, it beeps, shuts off, turns back on, beeps, shuts off....then a blue scree that says Recovery Back to Dell Next time it comes back to me same thing - repeat and repeat They've replaced probably almost everything in it - still doesn't work I believe it's defective, a lemon, but it looks as though lemon laws won't cover it I want my money back - the regular price at Staples is now $and that's what I want I don't even want a new one now because I don't trust Dell to give me a working one
Dell refused to honor an upgraded on-site warranty for a Dell computer I purchased My computer is within the warranty period I purchased an upgraded on-site next business day warranty plan My computer had a hardware failure; Dell phone support was unable to fix or diagnose the issue I then requested the on-site warranty support and Dell refused this service I filed a complaint with Dell and received an incident number I complained and requested to speak to a Dell manager to ensure my complaint was valid and ask one final time for on-site warranty support Dell refused and indicated that someone would call me back within - hours about my complaint
I have placed orders on dell.com, about after days, they told me need to cancel my order due to Compatibility issue with the laptop Battery, ok no problem, but, after days, I still not receive the refund, what happen?
I purchased a top of the line Dell XPS-computer in September It is not yet months oldMy invoice states that the computer is Windows Ready and Windows (when available for my computer) is includedThe computer will not upgrade to Windows even though I have spent roughly hours trying to upgrade to Windows I have called Dell Tech Support many times and they acknowledge a problem with this upgradeI have followed their verbal and written instruction carefully and still no success upgradingAll of this has been very, very inconvenient for me and my wife who is the primary user of the laptopShe is in medical school and many days she has not had use of her computer when these upgrade attempts have taken placeWe have had to remove files and programs from the computer and do a factory reset (per Dell's instruction) many timesThis means programs and files have had to be put back on the computer as well as the original Windows operating systemAll of this h
Purchased a computer from *** *** in West Palm Beach, FL March Warrenty year Computer had problems turning off monitor every few minutes Dell Tech support tried times to fix problem on line but when they couldn't, they sent tech over to home to replace the mother board After tech replaced mother board, the computer couldn't turn onMessage said it needed a Key Locker Code Tech said problem was his area - he only came over to replace the board Called Dell tech support again -they said they can't fix it if they can't get into the computer Advised me to take computer to a 3rd party repair service Contacted *** *** and they said they can fix it for $or sell me a service contract for year for $ So I took the contact They backed up the hard drive, formatted it, reinstalled the software , Called Dell tech support back and wanted a reimbursement of either the cost of the *** *** contract or year extended warranty to go to March since I
On July 19, 208, I ordered a Dell G- laptop for roughly $1,for my son Less than a month having my computer the screen started flickering and would freeze up the computer
On 08/31/I spoke with a Dell Technician and went through an hour of troubleshooting (including the Dell technician logging on to the computer remotely) I shipped the computer to a DELL depot for repair on 08/15/ This despite the fact that I paid for years at home service They told me the Depot has much more parts than the Technician they would send to my house and it would be fixed once and for all
On 08/21/2018, I got the computer back and the LCD screen and the cable cords were replaced
During the week of 08/31/2018, the computer started heating up to the point the computer would shut down This would happen several times an hour I again got on the phone with a technician and even sent him a picture of the laptop with the flickering screen on 08/31/ This
In March 2016, I purchased a Dell Inspiron laptop for close to $and within weeks I was having major issues with it Dell customer service was of no help and I contacted executive office The acknowledged was defective and would not give me refund even though was within day Dell refund policy Instead they sent another new laptop which I reluctantly accepted and now less than months I am again having major issues and Dell customer service again bailed on me and will not resolve it Again executive customer service gets involved and they wont refund my money even though I should qualify as it replaces one that did previously qualify They are not sending me onsite service or the parts I need instead I am getting the run around
I made a purchase online on 12/11/ I returned the the item and received a returned confirmation email on 12/28/I have been calling the Dell office on numerous occasionsI've called on 1/24/18, 2/21/2018, 2/24/3/12/2018, 3/23/And 3/27/I have spoken to numerous Reps including a supervisorWho stated my returned is being reviewed and then processedAs of today 3/27/2018, I have only received a partial refund only as a Dell creditDell keeps claiming the issue is with my bankI have spoken to my bank on numerous occasions and base on Dell transaction memo a refund was never processDell representatives and supervisors refuse to assist and only repeats what in the their systemAnd has no regards to customer service or care about resolving the issue at hand They have a lack of empathyI have been a Dell customer for a long time and this experience will definitely discourage from ever purchasing from DellI will also vent my dissatisfaction to my family
On 3/26/2016, I purchased a Dell computer, and was not satisfied with the product (order # ***)I called Dell, and advised that I would like to return the item, in exchange for a full $I then returned the item via UPS (tracking# ***), which they received on 4/11/ From there, it has been a nightmare trying to get back my refund I have spent countless hours on the phone with Dell, requesting for a status of my refund, and they keep telling me that it's being processed, and I will receive it soonI tried going disputing through Paypal, which is the source I used as pymentthrough my bank account, but Dell isn't replying to any of their inquiries
I researched this issue on line, and have found that Dell has a reputation for doing this to their customers I am very unhappy to know that they have their product, and my $320.98, while I have nothing You are my only hope in getting this money back Please help
I bought a Dell Alienware computer back in December 2015, I originally tried to place the order online, I got one of the deals they had for $before taxI don't remember exactly why I couldn't complete the order online, so I saved that configuration on my cart, called dell customer service and a sales representative was able to see my cart and place the order on his endI am not sure if he copied the configuration or how they do that, the fact is that after he placed the order I never received a confirmation email, or any kind of email, I was unable to see online any order placedI called customer service and they were also unable to locate the orderThey did charged my card immediatelySo in other words I was unable to review what system he built for meLater that week I received in my place the shipment, I was excited to received it and everything seemed in orderSeveral months passed and yesterday I bought a software and when I went home to try to install it, my surpris
I HAD PURCHASED A COMPUTER AND HAD NOTHING BUT PROBLEMSAPPROXIMATLEY MONTHS BEFORE THE DELL WARRANY WAS UP THE SCREEN WOULD BLACK OUT AND RESTARTING WAS THE ONLY OPTION TO RESOLVETHEN THE COMPUTER WOULDN'T EVEN RESTARTDELL WAS CALLED AND THEY DETERMINDED IT NEEDED TO BE SENT IN FOR REPAIRTHAT TOOK WEEKSUPON USE THE SAME PROBLEM OCCURED LESS THE A WEEK LATERDELL WAS CONTACTED AND AFTER SEVERAL "OVER THE PHONE" REMEDIES THEY EVENTUALLY SENT OUT A TECH AND REPLACED THE MAIN BOARD.(WHEN THE COMPUTER WAS RETURNED THE PAPERWORK SAYING THE BOARD WAS REPLACED ALSO)WHEN MENTIONED TO THE COMPANY REPHE SAID THEY NEVER REPLACED THE BOARD AT THERE SHOP, ONCE AGAIN WITHIN A WEEK THE SAME ISSUESTHE TECH THAT WE TALKED TO ON THE PHONE WAS TOLD THAT THE WARRANTY WAS TO RUN OUT SOON AND HE ASSURED US THAT IF THE SAME PROBLEM RE-OCCURED THAT THEY WOULD COVER IT UNDER WARRANY UNTILL THE ISSUE WAS RESOLVEDSO NOW THE ISSUE IS HAPPENING MORE AND MORE, SEVERAL E-MAILS WERE SENT AND N
Order a viper on 12/15/Check card ever other day for charges, order was gone off card on the day.Called dell they said I never order one .Asked to talk to supervisor after about a half hour or so a person came on and said i'am busy and I heard a click Called back after a while got cooled down .Order another one for him on 12/,received it on 12/23/On 12/received the one I order on the 12/15/After the holidays I called for a shipping label.They received it unopened on the 01/07/After days I called about my refund was told it would be about week Called again on or about the was told now it will be working days then it will be put back on my cardAfterdays I called and was told now they would sent a e-mail to sent it back to my card and it will take another days before they sent it back .This is 02/and have not seen it back yet .I pay the day I order something .How long can a company kept your money and use it at no cost to the
My Dell Inspiron has had screws come loose through use causing the hinge to come loose and pull apart the laptop and causing damage to the power port making it unable to chargeThis is a common problem for others with the laptop, but despite still being under warranty, Dell will not repair it without charging me
Bought computers during a tax holiday*** ***, Customer Service, in August said Dell would honorHe said the process would take 6-weeks and that a credit would then be issued for the sales tax of $I emailed *** in January about thisNo responseIn February filed Claim #***Received call week of 2-22-and Dell Rep said they would not honorSpoke to Supervisor & same response
I was supposed to receive a $Gift Card with my order to be emailed to my account - days from the date of invoice Date of Invoice was 10/18/and I never received the Gift Card I contacted Dell multiple times for updates and was told that they have sent it to my email and they can't really do much on their end other than sending it I have provided them an alternate email address and still no Gift Card I requested a code or credit to be placed on my account instead and they refused multiple times I requested a $Credit to my order and they refused as well Please help me getting the $that should have come with my order My order number was *** and I have plenty of chat sessions to show the conversations and no solutions provided by Dell Representatives
Hello
I purchased an Alienware Ron February 9th, I signed up for the dell financial services and my initial delivery date was estimated between February 20th- 28thOn the 27th I noticed that my computer had not shipped an there was no update on my orderI contacted the customer support and began to get a run around of why there was a delayI spoke with several departmentsThe main department I spoke with was the order modification department and they told me there was a quality control issue, but it was resolved on the 25th and my order would be completed and shipped within the first week of MarchMy account updated an my new estimated delivery date is now March 13thI spoke with the order modification department again on March 10th since there were no updates on my orderI was then told that there was still the same original problem with my laptop that previously was told was resolved and they said they could not update me with a possible delivery timeI login to my ac
Someone order computers with my information and debit card info When I called Dell I was transferred different times to finally get to the right person I could not understand the male and asked him different times to speak with someone who spoke better English The male would put me on hold for about minutes then come back on the phone He also said that they were cancelling the shipment of the computers, it doesn't appear they did because the computers were delivered to the address I was on the phone with Dell for and hour and didn't get anywhere with the fraud charge on my account He said that once they get the computers back they will refund my money, I asked multiple times what happens if they don't received the computers back and he would avoid the question The customer service was horrible
I purchased a monitor on November 8th (after a price match) and I have a Dell account which guarantees day free shippingThe original delivery date was November 11thHowever, the delivery has been pushed back three times to November 30thIt seems they are discriminating against customers who price matched and attempting me to force giving up the order
Additionally, the price they quote is different from what is on the invoice
My Dell Inspiron laptop has a defective LED screen that I have attempted to get replaced under warranty The laptop constantly boots into a black screen not Windows Since the incident of the black screen the LED screen flickers constantly and the colors are all washed outThe screen looks terrible and it is very hard to read textThe white backgrounds on the screen have a reddish cast to themI called up Dell to get technical supportThat is when my nightmare beganI have been troubleshooting with numerous Dell technicians for days upon days with no resolutionThe last technician kept me on the phone for over hours troubleshooting He made me wipe my complete hard drive and reinstall Windows Reinstalling windows had absolutely no effect on my defective LED Screen My screen still looks terribleThe tech still kept insisting it was a software problem even after the reinstall of Windows The only thing the reinstall of Windows did was make me lose all my ins
I renewed my service agreement with Dell and was promised a $coupon, which I received When I tried to use it with an online order, the coupon would not take I made a phone call to Dell to place the order and get help with the coupon She said she was able to process the coupon, but it took over an hour I have the copies of the Dell Chat Session from this first call My product was received, but my credit card was charged the full amount, no $credit from the coupon I called back to try and get this resolved The first person was unable to help me and transferred me to a second person The second person basically dumped me off to another person At this point I have been on the phone a half hour The 3rd person I was transferred to is *** *** After an hour on the phone with her, she said she could not refund us the $overcharge Her only suggestion was to return the product to Dell That in itself was a complicated issue, as she insisted we needed to us
I purchased a Dell Inspiron Ilaptop from Staples in Sept It worked for a while - until the time for refund had expired It's been sent back to Dell now for the fourth time to be repaired When it's returned to me, they say it's working but the same thing happens again I turn it on, it beeps, shuts off, turns back on, beeps, shuts off....then a blue scree that says Recovery Back to Dell Next time it comes back to me same thing - repeat and repeat They've replaced probably almost everything in it - still doesn't work I believe it's defective, a lemon, but it looks as though lemon laws won't cover it I want my money back - the regular price at Staples is now $and that's what I want I don't even want a new one now because I don't trust Dell to give me a working one
Dell refused to honor an upgraded on-site warranty for a Dell computer I purchased My computer is within the warranty period I purchased an upgraded on-site next business day warranty plan My computer had a hardware failure; Dell phone support was unable to fix or diagnose the issue I then requested the on-site warranty support and Dell refused this service I filed a complaint with Dell and received an incident number I complained and requested to speak to a Dell manager to ensure my complaint was valid and ask one final time for on-site warranty support Dell refused and indicated that someone would call me back within - hours about my complaint
I have placed orders on dell.com, about after days, they told me need to cancel my order due to Compatibility issue with the laptop Battery, ok no problem, but, after days, I still not receive the refund, what happen?
I purchased a top of the line Dell XPS-computer in September It is not yet months oldMy invoice states that the computer is Windows Ready and Windows (when available for my computer) is includedThe computer will not upgrade to Windows even though I have spent roughly hours trying to upgrade to Windows I have called Dell Tech Support many times and they acknowledge a problem with this upgradeI have followed their verbal and written instruction carefully and still no success upgradingAll of this has been very, very inconvenient for me and my wife who is the primary user of the laptopShe is in medical school and many days she has not had use of her computer when these upgrade attempts have taken placeWe have had to remove files and programs from the computer and do a factory reset (per Dell's instruction) many timesThis means programs and files have had to be put back on the computer as well as the original Windows operating systemAll of this h
Purchased a computer from *** *** in West Palm Beach, FL March Warrenty year Computer had problems turning off monitor every few minutes Dell Tech support tried times to fix problem on line but when they couldn't, they sent tech over to home to replace the mother board After tech replaced mother board, the computer couldn't turn onMessage said it needed a Key Locker Code Tech said problem was his area - he only came over to replace the board Called Dell tech support again -they said they can't fix it if they can't get into the computer Advised me to take computer to a 3rd party repair service Contacted *** *** and they said they can fix it for $or sell me a service contract for year for $ So I took the contact They backed up the hard drive, formatted it, reinstalled the software , Called Dell tech support back and wanted a reimbursement of either the cost of the *** *** contract or year extended warranty to go to March since I
On July 19, 208, I ordered a Dell G- laptop for roughly $1,for my son Less than a month having my computer the screen started flickering and would freeze up the computer
On 08/31/I spoke with a Dell Technician and went through an hour of troubleshooting (including the Dell technician logging on to the computer remotely) I shipped the computer to a DELL depot for repair on 08/15/ This despite the fact that I paid for years at home service They told me the Depot has much more parts than the Technician they would send to my house and it would be fixed once and for all
On 08/21/2018, I got the computer back and the LCD screen and the cable cords were replaced
During the week of 08/31/2018, the computer started heating up to the point the computer would shut down This would happen several times an hour I again got on the phone with a technician and even sent him a picture of the laptop with the flickering screen on 08/31/ This
In March 2016, I purchased a Dell Inspiron laptop for close to $and within weeks I was having major issues with it Dell customer service was of no help and I contacted executive office The acknowledged was defective and would not give me refund even though was within day Dell refund policy Instead they sent another new laptop which I reluctantly accepted and now less than months I am again having major issues and Dell customer service again bailed on me and will not resolve it Again executive customer service gets involved and they wont refund my money even though I should qualify as it replaces one that did previously qualify They are not sending me onsite service or the parts I need instead I am getting the run around