I purchased a Dell XPS from *** in March 28, The computer has problems from the beginning, getting worse and worseI called Dell about one Month ago, the technician guided me to run Diagnosis, but only got blank screenHe then said that the hard drive was not goodHe suggested to exchange a new oneI waited for about two weeks to get the exchange computer, but it even couldn't start upI called Dell, a technician guided me to get the Diagnosis run, got blank screen againIt is a dead computer
I bought the same computer in Jan2016, it had many problems, Dell techinicians could not fix them, I returnedBecause I just thought that I was unlucky to get a bad one, so I bought one agian in March
But the one is bad, and the exchange one is even a dead one, so I lost the confidence on Dell productI asked *** ***, a tech supportor, to get my money backHe passed the case to ***, who is Dell Team manager, on Sept 30thThey set the case number as DELL SU
I have placed an order on 07/(*** ***) and return the product in weeks (approximately 08/15)After that I have had numerous phone call and chat for refund but till today it is not resolvedNone of the customer service have any clue how to refundThey take hours to understand the issue and everyone says at the end "Please trust me that the refund will be processed in hours and I personally monitor it" It never happened till now
I placed my order on 11/28/The original date of delivery was 12/5/Since then it has been changed THREE timesThe latest expected date of delivery is 12/27/Every time I've contacted customer service (both by email and phone), I have been lied to that this next date is for sure going to be the day my order is deliveredI have taken off work TWICE in order to be sure that I could sign for my deliveryI am beyond infuriated with the way Dell's customer service has handled this
On 11/23/at about 4:am I purchased an Arlo security camera system and year proctection for a total of $By 8:40am, I had found the same product with an extra camera for $At 8:am, I called Dell to cancel orderWith it being Thanksgiving it was closedI went back to my order immediately after hanging up and found I could cancel online which I did immediatelyIt said the order was canceledAll of this was before amOn 11/24/17, I went back on to Dell to make sure my order had been cancelled because I noticed I had pending chargesI called customer service and spoke to a guy, didn't get his nameHe asked why I wanted to cancel the order and I told him I had found it cheaperHe then offered to credit me $Which to me meant they hadn't shipped the product yetI said no, I want my full amountHe then told me I couldn't because it was to far in the processI asked to speak to a manger and got a "Sam" if that was his name I'd #who just kept sayin
I purchased a Samsung inch TV and was shipped the incorrect item.I shipped the wrong merchandise back to Dell and was charged a 15% fee.I was charged $from Dell for shipping me the incorrect item.This was a major inconveince returning this item
Order # *** (Adapter) was placed in the month of November 2016, and returned as directedThe company issued a refund in February 2016, #***
In May 2016, I noticed that I was charged the refund amount all over againI contacted the representatives on Facebook, who instructed me to call 1800-283-I spoke with *** #*** who admitted the company issued a credit twice by mistake, but now demands that I pay the overage instead of clearing it from my account
This is an illegal trick to force me to pay the originally refunded amountI should not be forced to pay for the company's errors
New computer from Dell stopped working weeks after the month warrantyI've had numerous calls with support & eventually received a disk with the Windows operating systemInstalling that did not workAfter spending hours on this & calling Dell again for support with the received disk, I was told tech support could not help me because my case was escalated & would have to wait for someone to contact meI wasted additional time on this machine & had hours of lost productivityAs a former IT Director, I know this issue goes beyond a fresh install of the operating systemSince they won't let me send it back for repair & tech support will not assist (both things that are allegedly included in the warranty), I want a refund They sold me a defective machine & I have little expectation that it will function well since it only lasted for weeksThey need to do the right thing
Purchased a Television with promo gift card through Dell's chat service and confirmed everything I was to receive with a sales representative before completing the orderNow that I have received the tv, Dell has refused to honor the promo gift card
My computer is broken AGAINThe Dell Warranty division is hard to communicate withI asked for a system exchangeThey said they would get back to me in a few daysI don't have time to waitMy computer has been broken more than it has been working since I have owned itplus service calls on this computerDell wont respond to this Revdex.com report eitherThey just ignore their customersWhat a shameI will never buy Dell again and we have been long term customers
On 8/9/16, I purchased a Dell computer over the phone and paid extra ($151.41) for the Microsoft Office download package (WORD, Excel, PPT and One Note) to be includedHowever, I cannot activate this package because Dell never gave me a product key necessary to do the activationI have called many times, and they are still unable to provide this activation product keySo I called to have my money for this package refunded They said they could only refund it if they refunded my computer as well--even though these things are on different invoices I cannot give up the only computer I have and need for work They need to refund the $It is because they are unable to provide me with the required product key(Order number for just this package is ***)
Approximately weeks ago, my Dell Inspirion laptop computer experienced a spontaneous internal crack of the LED board, with no external damage done to the computer I have been trying to have Dell repair my laptop under my warranty, but they refuse stating it is physical damage, therefore not covered by warranty I understand it is physical damage, however, it is internal physical damage, in no way caused by me and is a documented issue with this specific laptop (even so far as to the same location on the screen), and Dell will not make the repairs under warranty The "customer service" I have experienced has been rude, condescending and downright belligerent, with no one willing to resolve my issue This is a known defect in this product,; all I want is my computer repaired and returned to me, without charge
Dell deliberately sold personal computers which did not have sufficient memory space to receive necessary and critical updates from both Dell and the Windows product which was pre-loaded on the computer I have contacted them numerous times to try to resolve this and they promised they would and have not done anything after several months now
I sent my dell laptop for a warranty return on December Dell fixed my laptop and mailed it back, problem is that they mailed it to the wrong addressIt was delivered incorrectly on December to another house and signed for by another personI called *** the following day and they said they could not assist me since Dell put the wrong address on the packageI called Dell on Dec to report the problemThey opened a ticket and did nothing since thenI have been in contact with Dell back and forth since December and they assured me that they were working on the situationOn January I called *** directly and spoke to a supervisor who told me that no one had contacted them about my packageNo one had notified them that it was lostI then asked the supervisor to do a package pickup, which she attempted to do on January w because of my request, not Dell'sThe driver attempted but no one was homeDell still has not attempted to return my lapto
On Apr20, I bought an Inspiron gaming (Intel) - 5577, of which the Dell purchase ID is *** from Dell's official websiteThe item was put on hold by Dell due to "security issue", but my debit card was charged by them
Dell gave this item two order numbersThe first one is ***, and it was issued on Apr after my purchaseAccording to the information from the carrier FedEx, the item was returned to the shipper under shipper's requestThe tracking number of the first order is ***The FedEx showed that the item was delivered back to LEBANON, TN US on Thu 4/26/8:am
I filed a complaint to Dell after I found my purchased item was returned under Dell's request One Dell representative responded to me on Apr.27, telling me that the item was on hold and I have to call Dell verification department to "release the hold"And on Dell's website, the second order number *** with the same purchase ID was issuedI thought that it means
I purchased a Dell Inspiron laptop 10/30/It had operation problems from its first delivery, and had to be repaired twiceAfter it was repaired, I then had an issue with the laptop's right screen side hingeThere was a clicking noise when opening and closing
I informed Dell that I wanted to replace it because of the previous problems with a similar issue, as well as the issues that had to be repairedA customer service agent of Dell told me that Dell would contact me shortly after I gave notice of the defects
Dell never contacted me, and just as I suspected would happen, the hinge broke and now I can't close my laptopAnd then I was informed by Dell that the hinge was not even covered by the warrantyIf Dell would have replaced the laptop with a new one like I requested, I would not have to now pay for repair and be without my laptop in which the content is very important
I returned an item to dell via UPS and they gave me a different address than from where they sent the package to meI was given an invoice saying dell returned the money when they didn't and then pay pal wouldn't refund me because the address dell gave me when they let me print out the UPS ground package labeling slip was not the same one that the package was sent to me from
I bought Dell 13" Inspiron series Laptop month ago (10/23/2016)After weeks, the touch screen stopped workingI contact DELL Technical Support and they want me to send it back for repairing since it is under the warrantydays after I send it back to Dell, they repair it by replacing the LCD ScreenToday 12/7/I got my laptop backI checked the touch screen and it is working fine
My Complain:
However, It seems the technician guy who repaired my laptop (or maybe someone else from Dell) he damaged my laptop's surface during the repairI believe that the damage caused by a screwdriver while they were trying to replace my LCD screenThis is NOT acceptableI contact Dell immediately to let them know about this damageToday (12/7/2016) Dell send me via email another service request to send my laptop back to them to repair the damage! I DO NOT TRUST DELL anymoreThey damaged my laptop when I send it days ago, They will damage it again if I will send it back to
We returned a laptop that was purchase on a Dell Financial Services account Dell received the returned merchandise on March 7, The return was properly authorized with a return authorization number from Dell After numerous phone calls inquiring the status of the return I could get no answer I took to facebook and complained on April I got an immediate response saying that they would look in to it and get back to me in 2-business days A whole week later, I was contacted and told that a credit was processed Now to the Dell Financial Services account On April I contacted Dell Financial Services who indicated that there was no credit on file and transfered me back to Dell Customer Support Dell Customer support indicated that there was a credit processed and that I needed to speak with Dell Financial Services So, I called back to Dell Financial Services This time, after minutes of a series of holds, I was told that there was a credit of $1,and that
I paid for NEW Dell Inspiron laptop with Windows & Office H&B
for over months I have complained that the touchpad produced erratic behavior I have sent it to them for repairs twice and it still did not work as a tech saw while remotely viewing my computer
then they sent a replace, used laptop with the wrong system (Win 8.1) the mouse pointer disappears and also freezes on top of that, Microsoft won't let me used the Office software that I bought from Dell because I installed it on the "new" laptop that it sent back to Dell
only after months, they told me they would give me a new computer within the first days I started complaining well before that deadline and many times within that window
now, I have a dysfunctional, old, used laptop and they have my new, used laptop even worse, I have emailed and phone called different tech reps and their support pages and they refuse to respond
I bought a DELL Alienware Rlaptop, which is a high-configuration computerBut the laptop already broke times in this years since I bought it on April , the first times was in October, just after 1-year warranty(factory warranty), I got the computer repaired by paying DELL $for changing the motherboard, then ~month later (March, 2018), the computer broke again, with the same problem--cannot turn on at allThey asked me for another $for changing a motherboard again.I'm not sure if I repaired it again this problem would happen again or not, because I read on their facebook somebody changed times of motherboards in year, so this time I haven't paid the money and let them fix the problem
I purchased a Dell XPS from *** in March 28, The computer has problems from the beginning, getting worse and worseI called Dell about one Month ago, the technician guided me to run Diagnosis, but only got blank screenHe then said that the hard drive was not goodHe suggested to exchange a new oneI waited for about two weeks to get the exchange computer, but it even couldn't start upI called Dell, a technician guided me to get the Diagnosis run, got blank screen againIt is a dead computer
I bought the same computer in Jan2016, it had many problems, Dell techinicians could not fix them, I returnedBecause I just thought that I was unlucky to get a bad one, so I bought one agian in March
But the one is bad, and the exchange one is even a dead one, so I lost the confidence on Dell productI asked *** ***, a tech supportor, to get my money backHe passed the case to ***, who is Dell Team manager, on Sept 30thThey set the case number as DELL SU
I have placed an order on 07/(*** ***) and return the product in weeks (approximately 08/15)After that I have had numerous phone call and chat for refund but till today it is not resolvedNone of the customer service have any clue how to refundThey take hours to understand the issue and everyone says at the end "Please trust me that the refund will be processed in hours and I personally monitor it" It never happened till now
I placed my order on 11/28/The original date of delivery was 12/5/Since then it has been changed THREE timesThe latest expected date of delivery is 12/27/Every time I've contacted customer service (both by email and phone), I have been lied to that this next date is for sure going to be the day my order is deliveredI have taken off work TWICE in order to be sure that I could sign for my deliveryI am beyond infuriated with the way Dell's customer service has handled this
On 11/23/at about 4:am I purchased an Arlo security camera system and year proctection for a total of $By 8:40am, I had found the same product with an extra camera for $At 8:am, I called Dell to cancel orderWith it being Thanksgiving it was closedI went back to my order immediately after hanging up and found I could cancel online which I did immediatelyIt said the order was canceledAll of this was before amOn 11/24/17, I went back on to Dell to make sure my order had been cancelled because I noticed I had pending chargesI called customer service and spoke to a guy, didn't get his nameHe asked why I wanted to cancel the order and I told him I had found it cheaperHe then offered to credit me $Which to me meant they hadn't shipped the product yetI said no, I want my full amountHe then told me I couldn't because it was to far in the processI asked to speak to a manger and got a "Sam" if that was his name I'd #who just kept sayin
I purchased a Samsung inch TV and was shipped the incorrect item.I shipped the wrong merchandise back to Dell and was charged a 15% fee.I was charged $from Dell for shipping me the incorrect item.This was a major inconveince returning this item
Order # *** (Adapter) was placed in the month of November 2016, and returned as directedThe company issued a refund in February 2016, #***
In May 2016, I noticed that I was charged the refund amount all over againI contacted the representatives on Facebook, who instructed me to call 1800-283-I spoke with *** #*** who admitted the company issued a credit twice by mistake, but now demands that I pay the overage instead of clearing it from my account
This is an illegal trick to force me to pay the originally refunded amountI should not be forced to pay for the company's errors
New computer from Dell stopped working weeks after the month warrantyI've had numerous calls with support & eventually received a disk with the Windows operating systemInstalling that did not workAfter spending hours on this & calling Dell again for support with the received disk, I was told tech support could not help me because my case was escalated & would have to wait for someone to contact meI wasted additional time on this machine & had hours of lost productivityAs a former IT Director, I know this issue goes beyond a fresh install of the operating systemSince they won't let me send it back for repair & tech support will not assist (both things that are allegedly included in the warranty), I want a refund They sold me a defective machine & I have little expectation that it will function well since it only lasted for weeksThey need to do the right thing
Purchased a Television with promo gift card through Dell's chat service and confirmed everything I was to receive with a sales representative before completing the orderNow that I have received the tv, Dell has refused to honor the promo gift card
My computer is broken AGAINThe Dell Warranty division is hard to communicate withI asked for a system exchangeThey said they would get back to me in a few daysI don't have time to waitMy computer has been broken more than it has been working since I have owned itplus service calls on this computerDell wont respond to this Revdex.com report eitherThey just ignore their customersWhat a shameI will never buy Dell again and we have been long term customers
On 8/9/16, I purchased a Dell computer over the phone and paid extra ($151.41) for the Microsoft Office download package (WORD, Excel, PPT and One Note) to be includedHowever, I cannot activate this package because Dell never gave me a product key necessary to do the activationI have called many times, and they are still unable to provide this activation product keySo I called to have my money for this package refunded They said they could only refund it if they refunded my computer as well--even though these things are on different invoices I cannot give up the only computer I have and need for work They need to refund the $It is because they are unable to provide me with the required product key(Order number for just this package is ***)
Approximately weeks ago, my Dell Inspirion laptop computer experienced a spontaneous internal crack of the LED board, with no external damage done to the computer I have been trying to have Dell repair my laptop under my warranty, but they refuse stating it is physical damage, therefore not covered by warranty I understand it is physical damage, however, it is internal physical damage, in no way caused by me and is a documented issue with this specific laptop (even so far as to the same location on the screen), and Dell will not make the repairs under warranty The "customer service" I have experienced has been rude, condescending and downright belligerent, with no one willing to resolve my issue This is a known defect in this product,; all I want is my computer repaired and returned to me, without charge
Dell deliberately sold personal computers which did not have sufficient memory space to receive necessary and critical updates from both Dell and the Windows product which was pre-loaded on the computer I have contacted them numerous times to try to resolve this and they promised they would and have not done anything after several months now
I sent my dell laptop for a warranty return on December Dell fixed my laptop and mailed it back, problem is that they mailed it to the wrong addressIt was delivered incorrectly on December to another house and signed for by another personI called *** the following day and they said they could not assist me since Dell put the wrong address on the packageI called Dell on Dec to report the problemThey opened a ticket and did nothing since thenI have been in contact with Dell back and forth since December and they assured me that they were working on the situationOn January I called *** directly and spoke to a supervisor who told me that no one had contacted them about my packageNo one had notified them that it was lostI then asked the supervisor to do a package pickup, which she attempted to do on January w because of my request, not Dell'sThe driver attempted but no one was homeDell still has not attempted to return my lapto
On Apr20, I bought an Inspiron gaming (Intel) - 5577, of which the Dell purchase ID is *** from Dell's official websiteThe item was put on hold by Dell due to "security issue", but my debit card was charged by them
Dell gave this item two order numbersThe first one is ***, and it was issued on Apr after my purchaseAccording to the information from the carrier FedEx, the item was returned to the shipper under shipper's requestThe tracking number of the first order is ***The FedEx showed that the item was delivered back to LEBANON, TN US on Thu 4/26/8:am
I filed a complaint to Dell after I found my purchased item was returned under Dell's request One Dell representative responded to me on Apr.27, telling me that the item was on hold and I have to call Dell verification department to "release the hold"And on Dell's website, the second order number *** with the same purchase ID was issuedI thought that it means
I purchased a Dell Inspiron laptop 10/30/It had operation problems from its first delivery, and had to be repaired twiceAfter it was repaired, I then had an issue with the laptop's right screen side hingeThere was a clicking noise when opening and closing
I informed Dell that I wanted to replace it because of the previous problems with a similar issue, as well as the issues that had to be repairedA customer service agent of Dell told me that Dell would contact me shortly after I gave notice of the defects
Dell never contacted me, and just as I suspected would happen, the hinge broke and now I can't close my laptopAnd then I was informed by Dell that the hinge was not even covered by the warrantyIf Dell would have replaced the laptop with a new one like I requested, I would not have to now pay for repair and be without my laptop in which the content is very important
I returned an item to dell via UPS and they gave me a different address than from where they sent the package to meI was given an invoice saying dell returned the money when they didn't and then pay pal wouldn't refund me because the address dell gave me when they let me print out the UPS ground package labeling slip was not the same one that the package was sent to me from
I bought Dell 13" Inspiron series Laptop month ago (10/23/2016)After weeks, the touch screen stopped workingI contact DELL Technical Support and they want me to send it back for repairing since it is under the warrantydays after I send it back to Dell, they repair it by replacing the LCD ScreenToday 12/7/I got my laptop backI checked the touch screen and it is working fine
My Complain:
However, It seems the technician guy who repaired my laptop (or maybe someone else from Dell) he damaged my laptop's surface during the repairI believe that the damage caused by a screwdriver while they were trying to replace my LCD screenThis is NOT acceptableI contact Dell immediately to let them know about this damageToday (12/7/2016) Dell send me via email another service request to send my laptop back to them to repair the damage! I DO NOT TRUST DELL anymoreThey damaged my laptop when I send it days ago, They will damage it again if I will send it back to
We returned a laptop that was purchase on a Dell Financial Services account Dell received the returned merchandise on March 7, The return was properly authorized with a return authorization number from Dell After numerous phone calls inquiring the status of the return I could get no answer I took to facebook and complained on April I got an immediate response saying that they would look in to it and get back to me in 2-business days A whole week later, I was contacted and told that a credit was processed Now to the Dell Financial Services account On April I contacted Dell Financial Services who indicated that there was no credit on file and transfered me back to Dell Customer Support Dell Customer support indicated that there was a credit processed and that I needed to speak with Dell Financial Services So, I called back to Dell Financial Services This time, after minutes of a series of holds, I was told that there was a credit of $1,and that
I paid for NEW Dell Inspiron laptop with Windows & Office H&B
for over months I have complained that the touchpad produced erratic behavior I have sent it to them for repairs twice and it still did not work as a tech saw while remotely viewing my computer
then they sent a replace, used laptop with the wrong system (Win 8.1) the mouse pointer disappears and also freezes on top of that, Microsoft won't let me used the Office software that I bought from Dell because I installed it on the "new" laptop that it sent back to Dell
only after months, they told me they would give me a new computer within the first days I started complaining well before that deadline and many times within that window
now, I have a dysfunctional, old, used laptop and they have my new, used laptop even worse, I have emailed and phone called different tech reps and their support pages and they refuse to respond
I bought a DELL Alienware Rlaptop, which is a high-configuration computerBut the laptop already broke times in this years since I bought it on April , the first times was in October, just after 1-year warranty(factory warranty), I got the computer repaired by paying DELL $for changing the motherboard, then ~month later (March, 2018), the computer broke again, with the same problem--cannot turn on at allThey asked me for another $for changing a motherboard again.I'm not sure if I repaired it again this problem would happen again or not, because I read on their facebook somebody changed times of motherboards in year, so this time I haven't paid the money and let them fix the problem