I have had an on going issue with the video failing on a Dell XPS Laptop, this has failed to be corrected for nearly a year now I have submitted yet another service request fro this on going issue #*** per Dell this should have been responded to in on business day, as always with Dell one business day has come and gone and my request continues to be ignored
Dear Revdex.com
I was interested in purchasing a computer from Dell during their Black Friday sale
I was looking on their Print Flyer Page Item BInspirion Desktop $Sale begins on Fri 11/23/at 6PM
They also had the same computer with the monitor for $on Thur 11/22/at 8PM
On Friday morning 11/23/I was looking around their websiteThey had the Black Friday Deals posted in sections, CURRENT - UPCOMING - EXPIRED
Well Dell had the $Desktop listed as EXPIRED Deal expired Nov at 9:PM EST
How is a Deal Expired that was not to be active for More Hours?
They also had in the Upcoming section the computer with the monitor as coming up at 6PM Friday (Ad said 8PM Thur)
It seems Dell flipped the items without telling anybody
That would be bad enough but to deal with their Phone Rep regarding this was a DISGRACE!
They guy said his name was ***He kept giving me the runaroundHe did offer me the $
On Feb 4th, I returned my dell laptop for a refund The sent me an email stating I would receive my refund in days....Service Request Number ***
On March 7th I call and was told refund would be in my account on March 10th
On March 9th I was told March 18th
On March 29th I was told hours
I am out of patience this is almost days past the original promise
I purchased DELL XPS in Summer I have not reached a year as yet and I have had problems with charging and batteryThe XPS purchase for myself was from Micro Center and I have had to send it twice to DELL for repair related to the computer not recognizing the charger and will not chargeI only had the XPS one month before my issues startedThe seconds XPS was purchased for my College StudentShe had a issue with charging the laptop within months and since she was not in the same state, I asked her to purchase a off brand charger and that seemed to helprecently she came to the problem where the XPS like mine prior , it would not chargeDells customer service is severely lacking and I had to resort to FACEBOOK to even get a response from them, It took weeks to coordinate sending back the equipment to them I was then told that there was going to be a chargeI have copied the information belowI am absolutely LIVIDI have wasted close to
DELL has the absolute worst customer service ever ! which is why I dreaded even calling and attempting to get help from the people who created the piece of *** laptop ! I went into best buy a year ago and told them what I needed this computer for ! they sold it to me a $computer that I purchased to play SIMS only ! the 1st few months it was flawless ! after one DELL update that I put off because I know what updates do to products ! so after I went to sleep and woke up I found out my laptop forced the updateall of a sudden ! my computer has "NO VIDEO CARD" when I literally was playing sims without a problem and purchased it because it had a VIDEO CARD !
I took the computer back to BestBuy the person who sold it to me couldn't push me off on geek squad because of how many times I have went directly to him for an issue with things he's sold from there !!
he fixed it ! my computer worked okay after that no major problems
a month goes by and it wants another "UP
Dell mishandled my order of an Alienware RI ordered and paid for the version with GTX graphic card while what I received was the version with GTX
Dell acknowledged this issue, however Dell refused to help because currently I'm in China, even though Dell has a global warranty
I was trying to price match an item, and also use a Dell gift card that I had received for an earlier purchaseThe gift card was going to expire soon, so I messaged in that I wanted to make a purchaseSpoke to multiple representatives regarding the item, through chat as well as on the phoneWas told that the order was fine, that it would be price matchedNever received the itemDidn't have time to constantly follow up on the orderCalled a few times, didn't get throughTried reordering the itemNow they won't take the gift cardWhen I finally got to speak to someone, I was transferred like times, hung up on, disconnectedHad to call multiple times, and was on the phone for a few hoursRepresentatives that I spoke to all gave me different responsesSome saying that they would be able to use the gift card and price match, to others saying that they couldn't use the gift card
I purchased the laptop in April Since that time I have called at least times with the same issue - it does not connect to a wireless network Now in January 2016, after several technician calls with remote access into the computer, completely resetting the computer, and shipping to the Dell Resolution Center to fix this, the laptop still does not work Each technician tries but really does not know how to diagnose and fix the issue They refuse to refund or exchange the product even though the problem continues to exist and they cannot fix it I get the run around when I request Customer Complaint department or the technician's supervisor They are completely unwilling to escalate or resolve the issue I have now requested that they take this back to the Dell Resolution Center but have no confidence that this will be resolved This computer cost over $ Please help They give you the run around instead of finding a real solution The returns department told me
Terrible customer service when they cancelled an order recently They emailed me to contact them, I did same day The issue should have ended there Next day I get both a confirmation email and another request for verification within next business day, I was busy that day, but they wound up cancelling the order same day as that email I spent a total of hours trying to get the order reset, but at the end of that time, while they admitted fault, they refused to honor the deal as the window had passed As far as I can tell this qualifies 100% as bait and switch, an illegal practice in the United States As far as I can tell I have no recourse for this behavior besides never doing business with them again
I purchased a Alienware Rcomputer at a price of approximately $from the Delta Skymiles Shopping website, from DELL which promised in their advertisement to award miles for every dollars spendI waited the days as the Delta Skymiles website stated and then contact their customer service, and after numerous emails, telling me that the situation was being investigated I got an email from Delta customer service indicating the DELL was the issue in awarding the Delta Skymiles for the purchaseI then decided to contact the DELL, CEO by writing a registered letter stating my issue, providing the invoice and all emails to both DELTA customer service and requested the Skymiles award be honored as advertised at DELTA SKYMILES SHOPPING websiteAfter a week or so, I get a email from the Dell | Advanced Resolution Group which after two brief emails stated the award mileage would not be made without any explanation and a hyperlink to DELTA Customer Service saying that I should cont
After having my order first delayed because of the representative that I spoke with not processing the order correctly I called back to have the products issued againOnce I received my items I soon noticed that some of the items were not functional to which I then returned it back to to Dell within the week from arrival to get a refund in full per the policy agreement stating suchUpon sending the items back it was close to a month before I even heard about a refund of which they only refunded me a fraction of the amountThe was due to the fact that any monies applied to a purchase would be returned back to the source from which is was paidI'm perfectly fine with thatHowever the majority of the funds were used with Gift Cards that I hadDell has returned those credit refunds to the same gift cards which had expired weeks before this all took placeDue to the fact the cards were expired I was no longer entitled to those credited refunds any longerI called in a and spoke to a
New laptop purchased and the battery failedSent laptop for repair, no response after holding it for weeksI called and they confirmed the part was not in stock and they could send a refurbed laptopThat was not acceptable to meThey sent the laptop back and confirmed they would contact me when the part was availableThat was six months ago, and emails to them did not get a response
After calling and talking to multiple offshore customer service reps today, they informed me that "nobody" at Dell can process a refund for this issueThey do not sound confident that the part is even available, it is a custom integrated battery that also uses the hard drive space in the laptop
purchased smart tv with a year exteneded warrantyTV was sent to my son who is a active service member Tv quit working, called dell support center was transferred times and no one can provide warranty service
I had Bought a Dell Laptop at Best Buy in Fargo, ND on March I just recently spilled water with crystal lite in it on the keyboard I cleaned it up right after it happened On the laptop itself, it says it is spill resistant Well, if it truly was spill resistant, it would be working now I had called Dell and they sent Fed Ex to come pick up the laptop It is still under warranty till March I was told by Dell that I had to pay to get a new Motherboard, Palm Rest, Memory and Audio board all need to be replaced I paid for the laptop They have now said that if I pay I was told that the warranty is only for manufactures defect Well, It is a defect, the keyboard wasn't water resistant otherwise, the motherboard and everything else wouldn't have been ruined I would never have placed a glass with liquid in on right by my keyboard if it didn't say spill resistant They give a sense of security by saying that it is water resistant I called
First I want to sayI used this system for my businessI'm not a gamerso anywaysmotherboards fried in a brand-new Alienware 17Rone fried about hours, not even, after being replaced with a new oneDell refuses to do anythingmonths later it's still sitting on my desk as a $paperweightThey have the absolute worst customer servicethe people are nice enough but you can tell their reading from a script and Dell won't let them say anything but "sorry for the troublewe don't really care though..."
I will never buy another Dell product again!!! The technician that has been out here to try and fix this system is a 3rd party contractor and has confirmed that Alienware and Dell in general are the absolute worst when it comes to getting broken products of theirs fixed and that Alienware especially has a very high-rate of service calls just like minewith the same conclusion all-aroundDELL DOESN'T CARE ABOUT ITS CUSTOMERSJUST OUR MONEY!
Dell refused to cancel my order after less than hours after placing itI contacted them on Saturday (purchased on Friday) and was told they were closed until MondayBy Monday they said they had sent purchase information to the vendor, but my package hadn't been assigned any shipping information and would not ship for a few more daysI was told by customer service that they would intercept the package before it was deliveredI was then informed that they had failed to intercept the package and was told I would need to sign for the delivery and they would come and pick it upWhen I tried to schedule the pick up, I was then informed that I would be required to pay a 15% restocking feeI was told by Customer care directly that they could intercept the package and I would not have to pay this fee
I truly believe they gave me a run around on cancelling the order before it had shipped as a means to mislead me and obtain a percent fee for a returnThis practice is dishonest a
My girlfriend and I both purchased the new Dell XPS in May Upon arrival, my girlfriends laptop was totally fine but mine had some issues with the screenI filed a complaint with Dell but never had the time to send in the laptopOnce I eventually booked a long trip outside of the country I had decided to send my laptop in for repair as I needed the laptop to be fully functional on the tripWhen I sent my laptop in, the laptop had some very special stickers on the cover which I asked the advisor working with me if I need to remove them as I would not want to lose thoseThe advisor said not to as they would send them back to me (they replaced the entire cover and recycled the part Instead of telling me or saving the stickers, so I lost those)The laptop had some issues with the keyboard as well, which I mentioned to the advisor so they can fixWhen the laptop arrives back to me, the keyboard was not fixed and the laptop came back with glue all over it, scratches everywhere, an
Dell promised gift card and dell advantage rewards totaling $as inducement to place orderDell failed to deliver card and refused to promptly resolve issue when brought to their attentionAll reasonable escalation paths were attempted to amicably resolve issue Customer Service and Customer Service management failed to resolve issueDell needs to stop fraudulently advertising gift cards as inducements to make purchases and then failing to timely deliver gift cards after purchase is concludedDell fraudulently advertises gift cards/credits will be received in to days and fails to deliver in that time period
Dell sold me a defective product tried to repair the issue by sending replacement and still have same issues with each laptop they send me and refuse to issue me a refund after I was told there was a restocking fee but then to only be told they won't take my return
By far the worst company I have ever EVER dealt withI ordered a product on 11/15/and paid an extra $to have next day delivery , I had the delivery date of when the product should have been ordered as 11/17/I called on 11/18/to check the status because online said it hadn't even been processed yetAfter people (of which told me my order didn't exist even though I had a confirmation email and they took my money, I was placed on hold for minutes to be transferred to the sales departmentI called back on the other phone I had and was able to get through again to people who said that it didn't exist, after speaking with the 8th person they said that they would process the order today but there was a reason why I had ordered it when I didHowever even though they said they could process the order today it would take up to hours to process the order and then even longer to ship itWhen I asked if they would refund me the expedited shipping since it would take 3-business days (which is only $4.95) to get the order they said no, so I am paying $for regular shippingAND to make matters even worse they said that I should get a confirmation call OR email within the next days saying the order was placed, not today when I spoke with the agents but days from now I MAY get a call, and if I don't then I have to spend even more time on hold trying to call them backMy company will be removing all of Dell's products and I plan on filing complaints on every website I canSince they A) can't promise the product we ordered B) supposedly the orders don't exist even with confirmation numbers C) still charging us expedited costs to get it via regular shipping methods D) can't even give a confirmation email with a confirmation code after spending hours on the phone mostly on holdIf I had the choice I would give this a negative rating
I have had an on going issue with the video failing on a Dell XPS Laptop, this has failed to be corrected for nearly a year now I have submitted yet another service request fro this on going issue #*** per Dell this should have been responded to in on business day, as always with Dell one business day has come and gone and my request continues to be ignored
Dear Revdex.com
I was interested in purchasing a computer from Dell during their Black Friday sale
I was looking on their Print Flyer Page Item BInspirion Desktop $Sale begins on Fri 11/23/at 6PM
They also had the same computer with the monitor for $on Thur 11/22/at 8PM
On Friday morning 11/23/I was looking around their websiteThey had the Black Friday Deals posted in sections, CURRENT - UPCOMING - EXPIRED
Well Dell had the $Desktop listed as EXPIRED Deal expired Nov at 9:PM EST
How is a Deal Expired that was not to be active for More Hours?
They also had in the Upcoming section the computer with the monitor as coming up at 6PM Friday (Ad said 8PM Thur)
It seems Dell flipped the items without telling anybody
That would be bad enough but to deal with their Phone Rep regarding this was a DISGRACE!
They guy said his name was ***He kept giving me the runaroundHe did offer me the $
On Feb 4th, I returned my dell laptop for a refund The sent me an email stating I would receive my refund in days....Service Request Number ***
On March 7th I call and was told refund would be in my account on March 10th
On March 9th I was told March 18th
On March 29th I was told hours
I am out of patience this is almost days past the original promise
I purchased DELL XPS in Summer I have not reached a year as yet and I have had problems with charging and batteryThe XPS purchase for myself was from Micro Center and I have had to send it twice to DELL for repair related to the computer not recognizing the charger and will not chargeI only had the XPS one month before my issues startedThe seconds XPS was purchased for my College StudentShe had a issue with charging the laptop within months and since she was not in the same state, I asked her to purchase a off brand charger and that seemed to helprecently she came to the problem where the XPS like mine prior , it would not chargeDells customer service is severely lacking and I had to resort to FACEBOOK to even get a response from them, It took weeks to coordinate sending back the equipment to them I was then told that there was going to be a chargeI have copied the information belowI am absolutely LIVIDI have wasted close to
DELL has the absolute worst customer service ever ! which is why I dreaded even calling and attempting to get help from the people who created the piece of *** laptop ! I went into best buy a year ago and told them what I needed this computer for ! they sold it to me a $computer that I purchased to play SIMS only ! the 1st few months it was flawless ! after one DELL update that I put off because I know what updates do to products ! so after I went to sleep and woke up I found out my laptop forced the updateall of a sudden ! my computer has "NO VIDEO CARD" when I literally was playing sims without a problem and purchased it because it had a VIDEO CARD !
I took the computer back to BestBuy the person who sold it to me couldn't push me off on geek squad because of how many times I have went directly to him for an issue with things he's sold from there !!
he fixed it ! my computer worked okay after that no major problems
a month goes by and it wants another "UP
Dell mishandled my order of an Alienware RI ordered and paid for the version with GTX graphic card while what I received was the version with GTX
Dell acknowledged this issue, however Dell refused to help because currently I'm in China, even though Dell has a global warranty
I was trying to price match an item, and also use a Dell gift card that I had received for an earlier purchaseThe gift card was going to expire soon, so I messaged in that I wanted to make a purchaseSpoke to multiple representatives regarding the item, through chat as well as on the phoneWas told that the order was fine, that it would be price matchedNever received the itemDidn't have time to constantly follow up on the orderCalled a few times, didn't get throughTried reordering the itemNow they won't take the gift cardWhen I finally got to speak to someone, I was transferred like times, hung up on, disconnectedHad to call multiple times, and was on the phone for a few hoursRepresentatives that I spoke to all gave me different responsesSome saying that they would be able to use the gift card and price match, to others saying that they couldn't use the gift card
I purchased the laptop in April Since that time I have called at least times with the same issue - it does not connect to a wireless network Now in January 2016, after several technician calls with remote access into the computer, completely resetting the computer, and shipping to the Dell Resolution Center to fix this, the laptop still does not work Each technician tries but really does not know how to diagnose and fix the issue They refuse to refund or exchange the product even though the problem continues to exist and they cannot fix it I get the run around when I request Customer Complaint department or the technician's supervisor They are completely unwilling to escalate or resolve the issue I have now requested that they take this back to the Dell Resolution Center but have no confidence that this will be resolved This computer cost over $ Please help They give you the run around instead of finding a real solution The returns department told me
Terrible customer service when they cancelled an order recently They emailed me to contact them, I did same day The issue should have ended there Next day I get both a confirmation email and another request for verification within next business day, I was busy that day, but they wound up cancelling the order same day as that email I spent a total of hours trying to get the order reset, but at the end of that time, while they admitted fault, they refused to honor the deal as the window had passed As far as I can tell this qualifies 100% as bait and switch, an illegal practice in the United States As far as I can tell I have no recourse for this behavior besides never doing business with them again
I purchased a Alienware Rcomputer at a price of approximately $from the Delta Skymiles Shopping website, from DELL which promised in their advertisement to award miles for every dollars spendI waited the days as the Delta Skymiles website stated and then contact their customer service, and after numerous emails, telling me that the situation was being investigated I got an email from Delta customer service indicating the DELL was the issue in awarding the Delta Skymiles for the purchaseI then decided to contact the DELL, CEO by writing a registered letter stating my issue, providing the invoice and all emails to both DELTA customer service and requested the Skymiles award be honored as advertised at DELTA SKYMILES SHOPPING websiteAfter a week or so, I get a email from the Dell | Advanced Resolution Group which after two brief emails stated the award mileage would not be made without any explanation and a hyperlink to DELTA Customer Service saying that I should cont
After having my order first delayed because of the representative that I spoke with not processing the order correctly I called back to have the products issued againOnce I received my items I soon noticed that some of the items were not functional to which I then returned it back to to Dell within the week from arrival to get a refund in full per the policy agreement stating suchUpon sending the items back it was close to a month before I even heard about a refund of which they only refunded me a fraction of the amountThe was due to the fact that any monies applied to a purchase would be returned back to the source from which is was paidI'm perfectly fine with thatHowever the majority of the funds were used with Gift Cards that I hadDell has returned those credit refunds to the same gift cards which had expired weeks before this all took placeDue to the fact the cards were expired I was no longer entitled to those credited refunds any longerI called in a and spoke to a
New laptop purchased and the battery failedSent laptop for repair, no response after holding it for weeksI called and they confirmed the part was not in stock and they could send a refurbed laptopThat was not acceptable to meThey sent the laptop back and confirmed they would contact me when the part was availableThat was six months ago, and emails to them did not get a response
After calling and talking to multiple offshore customer service reps today, they informed me that "nobody" at Dell can process a refund for this issueThey do not sound confident that the part is even available, it is a custom integrated battery that also uses the hard drive space in the laptop
purchased smart tv with a year exteneded warrantyTV was sent to my son who is a active service member Tv quit working, called dell support center was transferred times and no one can provide warranty service
I had Bought a Dell Laptop at Best Buy in Fargo, ND on March I just recently spilled water with crystal lite in it on the keyboard I cleaned it up right after it happened On the laptop itself, it says it is spill resistant Well, if it truly was spill resistant, it would be working now I had called Dell and they sent Fed Ex to come pick up the laptop It is still under warranty till March I was told by Dell that I had to pay to get a new Motherboard, Palm Rest, Memory and Audio board all need to be replaced I paid for the laptop They have now said that if I pay I was told that the warranty is only for manufactures defect Well, It is a defect, the keyboard wasn't water resistant otherwise, the motherboard and everything else wouldn't have been ruined I would never have placed a glass with liquid in on right by my keyboard if it didn't say spill resistant They give a sense of security by saying that it is water resistant I called
First I want to sayI used this system for my businessI'm not a gamerso anywaysmotherboards fried in a brand-new Alienware 17Rone fried about hours, not even, after being replaced with a new oneDell refuses to do anythingmonths later it's still sitting on my desk as a $paperweightThey have the absolute worst customer servicethe people are nice enough but you can tell their reading from a script and Dell won't let them say anything but "sorry for the troublewe don't really care though..."
I will never buy another Dell product again!!! The technician that has been out here to try and fix this system is a 3rd party contractor and has confirmed that Alienware and Dell in general are the absolute worst when it comes to getting broken products of theirs fixed and that Alienware especially has a very high-rate of service calls just like minewith the same conclusion all-aroundDELL DOESN'T CARE ABOUT ITS CUSTOMERSJUST OUR MONEY!
Dell refused to cancel my order after less than hours after placing itI contacted them on Saturday (purchased on Friday) and was told they were closed until MondayBy Monday they said they had sent purchase information to the vendor, but my package hadn't been assigned any shipping information and would not ship for a few more daysI was told by customer service that they would intercept the package before it was deliveredI was then informed that they had failed to intercept the package and was told I would need to sign for the delivery and they would come and pick it upWhen I tried to schedule the pick up, I was then informed that I would be required to pay a 15% restocking feeI was told by Customer care directly that they could intercept the package and I would not have to pay this fee
I truly believe they gave me a run around on cancelling the order before it had shipped as a means to mislead me and obtain a percent fee for a returnThis practice is dishonest a
My girlfriend and I both purchased the new Dell XPS in May Upon arrival, my girlfriends laptop was totally fine but mine had some issues with the screenI filed a complaint with Dell but never had the time to send in the laptopOnce I eventually booked a long trip outside of the country I had decided to send my laptop in for repair as I needed the laptop to be fully functional on the tripWhen I sent my laptop in, the laptop had some very special stickers on the cover which I asked the advisor working with me if I need to remove them as I would not want to lose thoseThe advisor said not to as they would send them back to me (they replaced the entire cover and recycled the part Instead of telling me or saving the stickers, so I lost those)The laptop had some issues with the keyboard as well, which I mentioned to the advisor so they can fixWhen the laptop arrives back to me, the keyboard was not fixed and the laptop came back with glue all over it, scratches everywhere, an
Dell promised gift card and dell advantage rewards totaling $as inducement to place orderDell failed to deliver card and refused to promptly resolve issue when brought to their attentionAll reasonable escalation paths were attempted to amicably resolve issue Customer Service and Customer Service management failed to resolve issueDell needs to stop fraudulently advertising gift cards as inducements to make purchases and then failing to timely deliver gift cards after purchase is concludedDell fraudulently advertises gift cards/credits will be received in to days and fails to deliver in that time period
Dell sold me a defective product tried to repair the issue by sending replacement and still have same issues with each laptop they send me and refuse to issue me a refund after I was told there was a restocking fee but then to only be told they won't take my return
By far the worst company I have ever EVER dealt withI ordered a product on 11/15/and paid an extra $to have next day delivery , I had the delivery date of when the product should have been ordered as 11/17/I called on 11/18/to check the status because online said it hadn't even been processed yetAfter people (of which told me my order didn't exist even though I had a confirmation email and they took my money, I was placed on hold for minutes to be transferred to the sales departmentI called back on the other phone I had and was able to get through again to people who said that it didn't exist, after speaking with the 8th person they said that they would process the order today but there was a reason why I had ordered it when I didHowever even though they said they could process the order today it would take up to hours to process the order and then even longer to ship itWhen I asked if they would refund me the expedited shipping since it would take 3-business days (which is only $4.95) to get the order they said no, so I am paying $for regular shippingAND to make matters even worse they said that I should get a confirmation call OR email within the next days saying the order was placed, not today when I spoke with the agents but days from now I MAY get a call, and if I don't then I have to spend even more time on hold trying to call them backMy company will be removing all of Dell's products and I plan on filing complaints on every website I canSince they A) can't promise the product we ordered B) supposedly the orders don't exist even with confirmation numbers C) still charging us expedited costs to get it via regular shipping methods D) can't even give a confirmation email with a confirmation code after spending hours on the phone mostly on holdIf I had the choice I would give this a negative rating