I recently ordered and received a Dell XPS laptopWithin four days of arrival, the laptop broke - this level of quality is absolutely unacceptable, especially for a laptop that is supposed to be one of their best
Dell's service line was completely unhelpfulGiven that I need this for a trip starting next Wednesday - the only resolution they could offer was quoting me an extortionate amount of money to upgrade my warranty to an in-person serviceWhile I understand there are different warranty levels, this case is exceptional in just how unreliable their products areNo one expects to need to service a laptop FOUR DAYS after receiving it
*SUNDAY NIGHT ABOUT 11:MY DAUGHTER WAS IN BED WITH THE CLOSED LID DELL COMPUTER LYING ON THE BED BESIDE HER WHEN IT EXPLODED AND SET HER BED ON FIRETHIS COMPUTER WAS PURCHASED BRAND NEW IN MARCH OF FROM THE MICROSOFT STORE AT THE DOMAIN IN AUSTIN TEXASNOT ONLY DID THE COMPUTER, BED AND BEDDING CATCH ON FIRE BUT MY DAUGHTER WHO IS MONTHS PREGNANT WAS ALSO BURNED BY THE FLAMES AS SHE PROCEDED TO GET OUT OF THE BURNING BEDHER LEFT ARM SUSTAINED PATCHES OF LITHUIM BURNS WHICH ARE NOW PEELING AND WILL POSSIBLY LEAVE SCARESIT TOOK A LITTLE OVER A WEEK FOR HER ARM TO STOP STINGING, AND SINCE THEN SHE HAS A COUGH THAT SHE CAN'T SEEM TO GET RID OF
*WE BROUGHT THE COMPUTER BACK TO THE MICROSOFT STORE THAT I BOUGHT IT FROM THE NEXT DAY (MONDAY) AND THE MANAGER GOT IN TOUCH WITH DELL TO REPORT THE INCIDENT AND HE WAS INFORMED THAT THEY (DELL) WOULD GET IN TOUCH WITH US THE NEXT DAYA DELL REPRESENTATIVE DID CALL THE NEXT MORNING TO FIND OUT WHAT HAPPENED AND SAID THAT THEY
Contacted Dell last week because laptop would not charge After running all the diagnostic testing, I was told to send the computer back They sent me a label via email that has no barcodes on it Second, the next day I received an email stating a box would be sent to my home for shipping I have waited one week and since no box was delivered, I contacted Dell Each time the reference number was given (***) and each time I got the run around Transferred several different times and each time, the representative knew less than the previous one
Finally, I learned no box was being sent Now I have a box and it is ready to ship and not one of the four people I spoke to can give me any information Totally frustrating I was told my warranty expired but after researching, I realized the laptop was purchased last February It is my opinion, they are trying to delay the repair so I will be responsible
I made purchases through the Dell Advantage program and my DFS Consumer Credit AccountI was supposed to receive a gift card for 6% of the purchase and I never didThe card was "issued", but I never received it and Dell said that it has expiredIt apparently expired on the 23rd of March, which was only after days and the federal law shows that gift cards cannot expire for year anywaysI made a complaint to them about this and the answer was basically, we do not care and you are out of luckI spend around $1,a year on average and the customer service has been going down the last few yearsThe last time they issued one I received it by e-mail and I had been waiting until a few days ago trying to be patientI remember it taking a few weeks to get the last one and I did not expect them to simply not inform me the card was available
I have dell outlet orders which were placed on September, they were all shipped and then recalled back to Dell by Dell Verification Team, all these packages were returned to the shipper "Dell" and not delivered to my addressAll these orders were not refunded by that time, it has been over months and they are still not refunded yetI've contacted Dell Verification and CARE team for numerous times and they know my situation very well, ***@dell.com is in charge of my case, ***@dell.com, ***@dell.com also knows the case very well
I want my orders to be refunded as soon as possiblePlease contact ***@dell.com if you guys need more details about the case
Here are the order numbers:
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
I purchased a very expensive computer from Dell about months ago: Dell XPS all in one(Purchase was by phone, with product shippedto me.) I also purchased a comprehensive year warranty.Despite being a high end computer, it has had several problems, all of which I thought were resolvedBut days ago my battery failed to charge againThis time Dell reps (in India) told me I had to purchase a new battery and have it installedDespite the warranty, Dell told me I had to pay $for the batteryReluctantly, I didThe battery and tech to install it were supposed to arrive in days, on Friday March No one arrived; after many phone calls, I was told that there were problems in getting the battery from Fed EX and that it and technician would arrive on Monday am by Again on Monday no one arrived by that timeMany phone calls later, to Dell and to the local service company under contract with Dell, I was assured that a technician would arrive with the battery shortly
We purchased a laptop for my son (we are homeschoolers so he needs it to do his work on)The computer hasn't worked right from day oneAfter finally getting overly frustrated with it and fifteen hours on the phone with Dell trying to fix it I called again two weeks agoI was greeted by a representative that was incredibly rude and kept telling me that I was only allowed to speak when I was spoken to as well as I was threatening him because I was going to call the Attorney General's office if they couldn't help me .He finally agreed for us to send the computer back in with a week turnaround time of which we agreed onIn the meantime I attempted to contact Dell again to file a complaint on his behavior and was told I had to deal with him onlyIn fact, he called me back and wanted to argue with me on why I was complaining on him and again told me I was to "be quiet unless" he gave me permission toI finally gave up deciding to wait to see if they did in fact fix his computerLow an
My business purchased brand new computers from Dell and the 5th one is defective After sending it back to them for repairs twice; with no sign of the computer being fixed, I am now told that I can return it yet again for repairs and then if it still isn't fixed I will be able to exchange it for a refurbished computer I don't think it's fair to be given a refurbished computer when I purchased a new one; albeit defective I purchased brand new, therefore the replacement should be brand new I had spoken to several customer service representatives and they all told me different things It wouldn't surprise me if this is how they play their game so no one can catch them peddling defective productsIt was not very easy to get through to someone and I have documents supporting the entire ordeal I am quite angry and at this point, I just want my money back I am trying to run a business here and have already wasted too much time on this situation
On February 27, I purchased a computer from Dell order # ***At the time of purchase I was not made aware that Dell offers employee discounts depending on the place of employment Months after the purchase and several returned purchases that had failed to perform and meet my expectations I inquired about the discounts offered by DellI spoke with several customer service representatives regarding this issue and was referred to a supervisorI was told then that they would look into my request and get back to me I was told that the discount of 20% off the purchase price would be applied to my accountThat never happenedThen I was told that they wouldn't do it for meIt has been an uphill battle with them and I keep getting mixed answersFirst they tell me "yes" then "no" then "yes" againI am still waiting for the discount to be applied to my account I am constantly given the run around never being able to get back in touch with *** (Supervisor)No one seems
I am writing to complain of the Dell support's ill instruction cost me lost data on my hard drive
In the beginning of month of December last year, when I logged on to my computer, the computer indicated that one of my hard drive had an error During that time, I was still be able to do all my work on the computer without any issue At the end of December I finally contacted Dell about this hard drive warning issue since this computer was brought not even pass months
I called the Dell support and talk to a person name *** ***We did the Dell diagnostic on the computer and was no error find on the hard drive He then advised me to take the hard drive out and put it on a spare dell computer and see whether the spare computer will start up I said I will do it and get back to him later since it will take a while to set this up Later day, I did what he told me and the spare computer didn't start
I get back to him about the spare computer, then he sent me the
times in the last year and months the screen has flickered on and off on my laptop -- the service tag is ***I bought this computer in December of times the warranty tech comes and fixes itNow *** *** is saying it's out of warranty and I have to pay half of what I paid for my laptop -- over $-- to fix the exact same problem the 3rd time it's happenedI ask to talk to a manager and was on hold for close to an hour WITH NO RESPONSEThis product was either incorrectly repaired or it is DEFECTIVE and needs to be replacedNo brand new laptop should break times -- the exact same problem -- in the first year and months of being usedI sit on my couch and use this laptopI do not travel with it or allow children or anyone else for that matter to use it -- just sitting on a couchThis is fraud and terrible that a company refuses to take responsibility to fix their defective product
1) person over the phone when I ordered stated the laptop I ordered would come with free upgraded Graphics card
2) the laptop sent to me has had multiple issues ranging from a bad battery (which they made me change out myself after sending the part.) An unset monitor display as well as a inch scratch on the screenAfter asking for a new model, it was stated it can't be done since it's past the day markThis is unacceptableI paid a lot of money for a laptop to have this many issues
I had a horrible time ordering a high end workstationFirst, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video cardSecond, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operationalThird, Dell did not include a backup DVD of Windows and all of the software included with the computer at the time of purchase; I needed to install the OS onto a new harddrive, so they sent me a recovery USB instead, but it did not include any of the drivers or updates up to the time of purchase; the computer could not even recognize the harddrive in order to complete the installation; I would think I purchased a legitimate right to use Win when I purchased the computer and I should have received a DVD with a complete copy of the software I was entitled to, but this was not the caseFourth, Dell failed to send an eBill to my bank after I received confirmation that I was registered for eBills; billing info simply does not appear in my bank's bill pay; therefore, I decided I would just pay it directly from Dell's website; after registering and seeing my billing info on the website, I clicked on the pay button and it repeatedly kicks me offFifth, Dell promised to give me a 10% cash back incentive for opening a line of credit with them; they have never delivered the reward and I will have to call back to ask them about itThis may seem like a minor glitch that could be resolved with a call to customer service, but after spending hours with their reps, many of whom are difficult to understand, on so many other problems, I feel that it's just another problem in a long list of issues this company has
Was not given the education discount price and I requested a price adjustmentThe 'order modification team' told me to call in after received and try then and when I stated that was not acceptable and to cancel the order they hung up on meI contacted Dell through the chat feature and they refused to either cancel the order or due the price adjustment immediatelyThe improper pricing is the error of a Dell employee and hanging up on a customer who is attempting to get a Dell employee's error fixed is unacceptable
I Order the item on 11/26/shipping date was for 12/12/The order was changed to 12/28/I called to see what is going onWas told it was not in stockI paid $for express shipping was unable to wave the shippingSo I Canceled the itemDell if a item is not in stock tell people it is not in stock!
I was misguided to purchase System Mechanic professional for yrsAt $on March 10, Now this software is not performing properly When I contacted Dell Premium support (800-624-9896) I was told that this is third party software and Dell is not able to resolve the issue days after I first reported the problem
Their Premium Support, for which I have paid for, has horrible customer service They don’t know what they are doing and acts very unprofessionally I strongly feel that I am not getting the service for the Dell premium service and System Mechanic software for which I have paid Dell
I demand full refund for the System Mechanics software and additional monetary incentive for the worst service I received from Dell customer service
I purchased a Dell computer the Inspiron series, it has not worked correctly since I have bought the laptopI'm a college student that relies on the equipment for school and due to the computer not working it had limited my education opportunity I have contacted dell multiple time to replace the computer and have never got a correct response, it is amazing how Dell IncCan cause a halt and have no concern for a students education by selling faulty equipment that never operates correctly
I ordered a customized Latitude laptop from their website on January 15th for $(before tax), estimated delivery date January Then got notified that it was delayed twice pushing the delivery date back to February 20thAfter that, they sent me an email advising me to cancel my order and reorder on February 10th- because according to their customer service that model is no longer available
Their sales team offered me a lower quality (slower processor- I had an ithey wanted me to settle for an i5) laptop for a higher price- starting at $and then after negotiating they backed it down to $Then, I checked their website and I could still order the model I was told was no longer available at a price of $(before tax.)
Dell has stolen my daughters computerWe sent the computer in for repairDell returned the wrong computerDell then refused to accept receipt of the wrong computer and left the wrong computer with us for over one business week
They failed to return our calls
Once we spoke to a representative they were rude and unhelpfulThey would not refund the cost to repair
our computerThey said they would not continue to search for our computer
We asked for a general manager to contact us and no one has returned our calls or our emails
We have been charged for a computer repair and not been refunded the cost
My daughter was left without a computer and Dell did nothing about it
Dell has lost our computer and not made any recompense
This is theft
We have asked for management to contact us and nothing has happened
This has gone on over a months time
The webpage advertisement for the Dell XPS states that the RAM is "16GB, 2400MHz, DDRup to 64GB (Additional memory sold separately)"***
When I went to purchase the system around 920pm MST 4/14/17, I asked the customer service agent to confirm that the 16GB of RAM was DIMM slotHe confirmed, "Yes, The 16GB is stick of memory." The quote I then received from him via email matched what he told me via chat except that it stated, "16GB (2X8GB) 2400Mhz DDRMemory, up to 64GB (additional memory sold separately)"When I pointed out the discrepancy between the written quote and both the chat and web quotes, I asked him to fix the written quoteI pointed out that with only DIMM slots on the motherboard, I wanted 1x16GB vs 2x8GB so that I could upgrade to 64GB per their advertisement if I choseHe was unable to deliver to the advertisementHe was also unable or unwilling to reduce the price
I recently ordered and received a Dell XPS laptopWithin four days of arrival, the laptop broke - this level of quality is absolutely unacceptable, especially for a laptop that is supposed to be one of their best
Dell's service line was completely unhelpfulGiven that I need this for a trip starting next Wednesday - the only resolution they could offer was quoting me an extortionate amount of money to upgrade my warranty to an in-person serviceWhile I understand there are different warranty levels, this case is exceptional in just how unreliable their products areNo one expects to need to service a laptop FOUR DAYS after receiving it
*SUNDAY NIGHT ABOUT 11:MY DAUGHTER WAS IN BED WITH THE CLOSED LID DELL COMPUTER LYING ON THE BED BESIDE HER WHEN IT EXPLODED AND SET HER BED ON FIRETHIS COMPUTER WAS PURCHASED BRAND NEW IN MARCH OF FROM THE MICROSOFT STORE AT THE DOMAIN IN AUSTIN TEXASNOT ONLY DID THE COMPUTER, BED AND BEDDING CATCH ON FIRE BUT MY DAUGHTER WHO IS MONTHS PREGNANT WAS ALSO BURNED BY THE FLAMES AS SHE PROCEDED TO GET OUT OF THE BURNING BEDHER LEFT ARM SUSTAINED PATCHES OF LITHUIM BURNS WHICH ARE NOW PEELING AND WILL POSSIBLY LEAVE SCARESIT TOOK A LITTLE OVER A WEEK FOR HER ARM TO STOP STINGING, AND SINCE THEN SHE HAS A COUGH THAT SHE CAN'T SEEM TO GET RID OF
*WE BROUGHT THE COMPUTER BACK TO THE MICROSOFT STORE THAT I BOUGHT IT FROM THE NEXT DAY (MONDAY) AND THE MANAGER GOT IN TOUCH WITH DELL TO REPORT THE INCIDENT AND HE WAS INFORMED THAT THEY (DELL) WOULD GET IN TOUCH WITH US THE NEXT DAYA DELL REPRESENTATIVE DID CALL THE NEXT MORNING TO FIND OUT WHAT HAPPENED AND SAID THAT THEY
Contacted Dell last week because laptop would not charge After running all the diagnostic testing, I was told to send the computer back They sent me a label via email that has no barcodes on it Second, the next day I received an email stating a box would be sent to my home for shipping I have waited one week and since no box was delivered, I contacted Dell Each time the reference number was given (***) and each time I got the run around Transferred several different times and each time, the representative knew less than the previous one
Finally, I learned no box was being sent Now I have a box and it is ready to ship and not one of the four people I spoke to can give me any information Totally frustrating I was told my warranty expired but after researching, I realized the laptop was purchased last February It is my opinion, they are trying to delay the repair so I will be responsible
I made purchases through the Dell Advantage program and my DFS Consumer Credit AccountI was supposed to receive a gift card for 6% of the purchase and I never didThe card was "issued", but I never received it and Dell said that it has expiredIt apparently expired on the 23rd of March, which was only after days and the federal law shows that gift cards cannot expire for year anywaysI made a complaint to them about this and the answer was basically, we do not care and you are out of luckI spend around $1,a year on average and the customer service has been going down the last few yearsThe last time they issued one I received it by e-mail and I had been waiting until a few days ago trying to be patientI remember it taking a few weeks to get the last one and I did not expect them to simply not inform me the card was available
I have dell outlet orders which were placed on September, they were all shipped and then recalled back to Dell by Dell Verification Team, all these packages were returned to the shipper "Dell" and not delivered to my addressAll these orders were not refunded by that time, it has been over months and they are still not refunded yetI've contacted Dell Verification and CARE team for numerous times and they know my situation very well, ***@dell.com is in charge of my case, ***@dell.com, ***@dell.com also knows the case very well
I want my orders to be refunded as soon as possiblePlease contact ***@dell.com if you guys need more details about the case
Here are the order numbers:
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
I purchased a very expensive computer from Dell about months ago: Dell XPS all in one(Purchase was by phone, with product shippedto me.) I also purchased a comprehensive year warranty.Despite being a high end computer, it has had several problems, all of which I thought were resolvedBut days ago my battery failed to charge againThis time Dell reps (in India) told me I had to purchase a new battery and have it installedDespite the warranty, Dell told me I had to pay $for the batteryReluctantly, I didThe battery and tech to install it were supposed to arrive in days, on Friday March No one arrived; after many phone calls, I was told that there were problems in getting the battery from Fed EX and that it and technician would arrive on Monday am by Again on Monday no one arrived by that timeMany phone calls later, to Dell and to the local service company under contract with Dell, I was assured that a technician would arrive with the battery shortly
We purchased a laptop for my son (we are homeschoolers so he needs it to do his work on)The computer hasn't worked right from day oneAfter finally getting overly frustrated with it and fifteen hours on the phone with Dell trying to fix it I called again two weeks agoI was greeted by a representative that was incredibly rude and kept telling me that I was only allowed to speak when I was spoken to as well as I was threatening him because I was going to call the Attorney General's office if they couldn't help me .He finally agreed for us to send the computer back in with a week turnaround time of which we agreed onIn the meantime I attempted to contact Dell again to file a complaint on his behavior and was told I had to deal with him onlyIn fact, he called me back and wanted to argue with me on why I was complaining on him and again told me I was to "be quiet unless" he gave me permission toI finally gave up deciding to wait to see if they did in fact fix his computerLow an
My business purchased brand new computers from Dell and the 5th one is defective After sending it back to them for repairs twice; with no sign of the computer being fixed, I am now told that I can return it yet again for repairs and then if it still isn't fixed I will be able to exchange it for a refurbished computer I don't think it's fair to be given a refurbished computer when I purchased a new one; albeit defective I purchased brand new, therefore the replacement should be brand new I had spoken to several customer service representatives and they all told me different things It wouldn't surprise me if this is how they play their game so no one can catch them peddling defective productsIt was not very easy to get through to someone and I have documents supporting the entire ordeal I am quite angry and at this point, I just want my money back I am trying to run a business here and have already wasted too much time on this situation
On February 27, I purchased a computer from Dell order # ***At the time of purchase I was not made aware that Dell offers employee discounts depending on the place of employment Months after the purchase and several returned purchases that had failed to perform and meet my expectations I inquired about the discounts offered by DellI spoke with several customer service representatives regarding this issue and was referred to a supervisorI was told then that they would look into my request and get back to me I was told that the discount of 20% off the purchase price would be applied to my accountThat never happenedThen I was told that they wouldn't do it for meIt has been an uphill battle with them and I keep getting mixed answersFirst they tell me "yes" then "no" then "yes" againI am still waiting for the discount to be applied to my account I am constantly given the run around never being able to get back in touch with *** (Supervisor)No one seems
I am writing to complain of the Dell support's ill instruction cost me lost data on my hard drive
In the beginning of month of December last year, when I logged on to my computer, the computer indicated that one of my hard drive had an error During that time, I was still be able to do all my work on the computer without any issue At the end of December I finally contacted Dell about this hard drive warning issue since this computer was brought not even pass months
I called the Dell support and talk to a person name *** ***We did the Dell diagnostic on the computer and was no error find on the hard drive He then advised me to take the hard drive out and put it on a spare dell computer and see whether the spare computer will start up I said I will do it and get back to him later since it will take a while to set this up Later day, I did what he told me and the spare computer didn't start
I get back to him about the spare computer, then he sent me the
times in the last year and months the screen has flickered on and off on my laptop -- the service tag is ***I bought this computer in December of times the warranty tech comes and fixes itNow *** *** is saying it's out of warranty and I have to pay half of what I paid for my laptop -- over $-- to fix the exact same problem the 3rd time it's happenedI ask to talk to a manager and was on hold for close to an hour WITH NO RESPONSEThis product was either incorrectly repaired or it is DEFECTIVE and needs to be replacedNo brand new laptop should break times -- the exact same problem -- in the first year and months of being usedI sit on my couch and use this laptopI do not travel with it or allow children or anyone else for that matter to use it -- just sitting on a couchThis is fraud and terrible that a company refuses to take responsibility to fix their defective product
1) person over the phone when I ordered stated the laptop I ordered would come with free upgraded Graphics card
2) the laptop sent to me has had multiple issues ranging from a bad battery (which they made me change out myself after sending the part.) An unset monitor display as well as a inch scratch on the screenAfter asking for a new model, it was stated it can't be done since it's past the day markThis is unacceptableI paid a lot of money for a laptop to have this many issues
I had a horrible time ordering a high end workstationFirst, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video cardSecond, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operationalThird, Dell did not include a backup DVD of Windows and all of the software included with the computer at the time of purchase; I needed to install the OS onto a new harddrive, so they sent me a recovery USB instead, but it did not include any of the drivers or updates up to the time of purchase; the computer could not even recognize the harddrive in order to complete the installation; I would think I purchased a legitimate right to use Win when I purchased the computer and I should have received a DVD with a complete copy of the software I was entitled to, but this was not the caseFourth, Dell failed to send an eBill to my bank after I received confirmation that I was registered for eBills; billing info simply does not appear in my bank's bill pay; therefore, I decided I would just pay it directly from Dell's website; after registering and seeing my billing info on the website, I clicked on the pay button and it repeatedly kicks me offFifth, Dell promised to give me a 10% cash back incentive for opening a line of credit with them; they have never delivered the reward and I will have to call back to ask them about itThis may seem like a minor glitch that could be resolved with a call to customer service, but after spending hours with their reps, many of whom are difficult to understand, on so many other problems, I feel that it's just another problem in a long list of issues this company has
Was not given the education discount price and I requested a price adjustmentThe 'order modification team' told me to call in after received and try then and when I stated that was not acceptable and to cancel the order they hung up on meI contacted Dell through the chat feature and they refused to either cancel the order or due the price adjustment immediatelyThe improper pricing is the error of a Dell employee and hanging up on a customer who is attempting to get a Dell employee's error fixed is unacceptable
I Order the item on 11/26/shipping date was for 12/12/The order was changed to 12/28/I called to see what is going onWas told it was not in stockI paid $for express shipping was unable to wave the shippingSo I Canceled the itemDell if a item is not in stock tell people it is not in stock!
I was misguided to purchase System Mechanic professional for yrsAt $on March 10, Now this software is not performing properly When I contacted Dell Premium support (800-624-9896) I was told that this is third party software and Dell is not able to resolve the issue days after I first reported the problem
Their Premium Support, for which I have paid for, has horrible customer service They don’t know what they are doing and acts very unprofessionally I strongly feel that I am not getting the service for the Dell premium service and System Mechanic software for which I have paid Dell
I demand full refund for the System Mechanics software and additional monetary incentive for the worst service I received from Dell customer service
I purchased a Dell computer the Inspiron series, it has not worked correctly since I have bought the laptopI'm a college student that relies on the equipment for school and due to the computer not working it had limited my education opportunity I have contacted dell multiple time to replace the computer and have never got a correct response, it is amazing how Dell IncCan cause a halt and have no concern for a students education by selling faulty equipment that never operates correctly
I ordered a customized Latitude laptop from their website on January 15th for $(before tax), estimated delivery date January Then got notified that it was delayed twice pushing the delivery date back to February 20thAfter that, they sent me an email advising me to cancel my order and reorder on February 10th- because according to their customer service that model is no longer available
Their sales team offered me a lower quality (slower processor- I had an ithey wanted me to settle for an i5) laptop for a higher price- starting at $and then after negotiating they backed it down to $Then, I checked their website and I could still order the model I was told was no longer available at a price of $(before tax.)
Dell has stolen my daughters computerWe sent the computer in for repairDell returned the wrong computerDell then refused to accept receipt of the wrong computer and left the wrong computer with us for over one business week
They failed to return our calls
Once we spoke to a representative they were rude and unhelpfulThey would not refund the cost to repair
our computerThey said they would not continue to search for our computer
We asked for a general manager to contact us and no one has returned our calls or our emails
We have been charged for a computer repair and not been refunded the cost
My daughter was left without a computer and Dell did nothing about it
Dell has lost our computer and not made any recompense
This is theft
We have asked for management to contact us and nothing has happened
This has gone on over a months time
The webpage advertisement for the Dell XPS states that the RAM is "16GB, 2400MHz, DDRup to 64GB (Additional memory sold separately)"***
When I went to purchase the system around 920pm MST 4/14/17, I asked the customer service agent to confirm that the 16GB of RAM was DIMM slotHe confirmed, "Yes, The 16GB is stick of memory." The quote I then received from him via email matched what he told me via chat except that it stated, "16GB (2X8GB) 2400Mhz DDRMemory, up to 64GB (additional memory sold separately)"When I pointed out the discrepancy between the written quote and both the chat and web quotes, I asked him to fix the written quoteI pointed out that with only DIMM slots on the motherboard, I wanted 1x16GB vs 2x8GB so that I could upgrade to 64GB per their advertisement if I choseHe was unable to deliver to the advertisementHe was also unable or unwilling to reduce the price