service is badthey hang up on you.ever since I bought a lap top from dell, they always need repaired, or something...I called them several times and they hang up on me I am very dissatisfied with there service always having issues, many time I had to go without a computer, I asked them if I could return the laptop and get my money back ,however they will not do that now they say its past days., which I have been dealing with them since 2009.done had issues with laptops they sent me I contacted you guys on another occcassion same issues that I am facing nowi have been very loyal to them always on time with my payments, its just I am so tired of them giving me the run around and - hang up on............serveral techs they sent here at my home but it's still not fixedive been on the phone for hours days and nights with dell and still nothing done ive called them serveral time a day.and get the run-around- they never once told me I had only days to return l
I bought this computer in December for my college I spend almost $because I wanted something fast and reliable one month later screen had dead pixel they asked me to send it back to depot which I did send it to depotI got the computer back in a week and half and paperwork said they replaced the keyboard which was never the problemI called dell again and they apologized and asked me to send the computer back again to depot and this time they will fix it for sure well I sent it back since I had no choice this time they fixed it and sent the computer back in a weekFast forward days computer start giving me error for NO bootable device present it would go away by itself but you have to wait like to min before you can start computer again I called dell again since I was sure this was a defective computer but no they wouldn't replace the computer they told me somebody would come to my house and replace the hard drive and motherboard after lot of arguing back and forth the
I purchased a $ dell Alien computerThe computer died within two weeksThe tech told me it was a battery and they could send me out a new batteryTo me this is a deal breaker because there should be an override or direct connect if battery failsI asked to set up a return for full creditPer their warranty a full refund is due for a defective computerI would call a computer that dies in less than two weeks defectiveI get the credit on my bill and it is short $ I have emailed customer service times to get an explanation of why I did not get a full refund and if there was some kind of charge, why wasn't it explained to me at the time of initial contact so I can have all facts to make a decisionAfter I send the email I receive an auto response someone would get back to me in one businessMy dell order # is ***The computer came with a power source and cord and this was all returned
We purchased a NEW Dell XPS pc in March, from an electronics dealer on line @ *** *** themselves will only warranty an electronics item for the first days The NEW pc first broke down on me 4+ months later in August 2015, Dell/Microsoft refused to do anything under their manufacturers warranty, told me I had to get it repaired on my own at my own expense !!!!??? We used *** ***/*** ***, for 150.00, on top of the we paid for the new pc which was a piece of garbage
It worked for months, broke down for a 2nd time --still w/in the first year of purchase ((IS THERE NO ACCOUNTABILITY? WHAT A PIECE OF GARBAGE THIS MACHINE IS....I THOUGHT WHEN I WAS BUYING A DELL, I WAS GETTING THE BEST PC, I COULD NOT OF BEEN MORE WRONG, AND THEIR *** POOR CUSTOMER SERVICE WAS NO BETTER***NEVER AGAIN WILL WE BUY A GARBAGE DELL PRODUCT))....Again, THEY REFUSED TO DO ANYTHING STATING THE WARRANTY IS NOT ALLOWED TO BE TRANSFERRED FROM ONE PERSON TO ANOTHER !?????
I purchased a dell computer that was defective and over seas reps will not work with me to resolve issue
I have spent endless hours on the phone trouble shooting had a tech in my home for over hours and still cant get the computer to work I have tried to speak to a supervisor with no response
this computer is brand new and has never worked
I purchased a Dell Inspiron series laptop September 8, from the Veterans Canteen at the Phoenix VA HospitalWhen setting up my laptop I was unable to use the mouse, or keys to perform any functionsI asked my brother to look into the issue, and he couldn't figure out why my laptop did not work so I called Dell October 1, to report the issueI expressed my frustrations at the laptop not being functional during it's initial setup, before any useThe representative I spoke to on the phone was able to resolve the issue, but did not inform me that I could send the laptop in for replacement within the first days after its purchase should I have any more issuesI have continued to have issues with the laptop-namely, it crashes on a regular basis while I am using itI use the laptop almost daily, and with just about every use it will crashI have called Dell to have the laptop troubleshooted, and have spent up to THREE hours on the phone with their diagnostics team
I chat for a price match with dell for reduced price on alienware monitordell rep agree to refund me 80$, but for now I do not receive anythingsend email to dell rep, do not help to resolve the issue
We purchased a Dell E525W Color All-in-One Printer earlier this year From the moment that we set it up it has had issues The wireless printing does not work at all and no matter how many times we speak with Dell support (my wife has spent several hours over multiple phone calls) it will work for a single print job and then no longer work Additionally, the wired printing does not work because we receive an error saying that the printer is out of ink We have purchased multiple ink cartridges to replace the brand new cartridges that came with the printer, and those do not work either (Dell Support is able to get it to work after multiple hours of phone calls, but once again that only works for print job and then fails again) Our requests for a refund have been denied repeatedly even after a replacement refurbished new printer was sent to us and that printer does not work either
We have spoken with as many people as will listen but have essentially been told that we are out o
Last year, in late November of 2016, I purchased a inch laptop with a 7th generation iprocessor from DellI didn’t start using the laptop until January of this year and as soon as I configured the laptop, I noticed that would take extremely long to boot upThe boot up time ranged from to minutes, but the boot up time should have been well under a minuteThe laptop was also a bit sluggish with all the operationsI contacted tech support, and they tried to help me solve the issues over the phoneHowever, they were unsuccessfulI contacted tech support after a couple of days again, to have them fix my laptopThis time they used a remote-control access application to work on my laptop; in order to fix itThis time, technician spent close to hours working on itWhen he was done, he assured me that he had fixed all the issuesIt turned out that he hadn’t solved any of the issues because the boot up time still took up to minutes and once it was up and running, it was st
I sent in my computer for repair of the motherboard I also sent paper work stating to NOT reformat my drive Upon receiving my computer back, it was observed by paperwork received that Dell stole my hard drive that has sensitive information and replaced it along with other items and completely wiped my computer clean of all information After contact with customer service, all I had to hear from the technician was that how they did not remove my data or my hard drive and then the technician hung up on me
I bought a Dell Inspiron touchscreen laptop in Aug of for my son for schoolWith it I also purchased a warrantyAbout weeks ago the laptop started malfunctioningIt would shut off despite it being fully chargedI ran a diagnostic on it and was informed that it was the hard driveI was given directions to call a number so that they could fix/replace the partI spoke with technical support who stated my hard drive would be shipped to me in 24-48hoursI received the hard drive hours later but had no clue how to install it so I took it to *** at my local *** who did it for meDespite the new hardrive the computer would still not workSo I called Dell Tech Support again who gave me directions on how to get the hard drive to work but the directions were faulty and only worsened the issues with the computerI asked for a manager who then informed me that I needed a USB and a desktop computer to fix the issueI did not have a USB so they said they would send me
I had been purchase an dell alienware 17Rloptop on 11/24/2015, the product has been delivered on 12/13/But I don't recognize that product's configuration was unmatched with the receiptThe graphics memory shows 8GB on the receipt, but only 4GB on my product
On 10/10/I'm trying to refer my friend to get an alienware for himself, when he look with my configure that was the a first time I recognize I may used an incomplete product all the timeAlso nobody from Dell inform me that I may get a wrong product during this period in the beginning
On 10/11/I contact with the Dell support team and them transfer my case to them technical departmentDell technicist insisted that was the software problems,so they upgate my software , but the issue still there, so they say that need some time for the solution
On 10/13/Dell have the solution for me, this time they say that may be the mother board problem with my product
On 10/14/I contact Dell to fix the prob
I recently ordered an Alienware laptop through Dell (order number ***) on 11/20/The laptop has a promotion associated with it that provides a download code for a newly released game called Gears of War I have not received the code (MSRP $59.99) and have contacted Dell numerous times to get this issue resolvedI have emails, chat logs, and phone conversations wherein Dell assured me that I would receive the codeI was lied to several times by Dell where they specifically told me that I would have the code within hoursI still have not received it
Dell is providing terribly inadequate warranty service and customer support
I bought a new XPS laptop in 12/with a standard one year warranty and began having problems with the device in 5/ When I first contacted Dell they refused to provide service at all using the excuse that the computer was registered to someone else I did buy the computer from a reseller on ***, but it was new and sealed, so the only way it would have been registered to someone else is if Dell registered it to the resellers account at purchase I was able to contact the reseller and transfer the warranty, but in all of my experience with electronics problems I have never had a manufacturer refuse to provide service b/c I didn't have the original purchasers name A warranty is attached to the product, not the owner
After + calls requiring hours an the phone with the customer service department and multiple visits to the warranty transfer website I was finally able to set up a repair for
I purchased a Dell Alienware Area Computer I added a four year warranty Monitor went out in a year I contacted Dell, they did not honor warranty, they told me the monitor was purchased separately and the monitor was not included The sales tech who sold the system to me told me the monitor was included 01/17/04:50:55PM Agent (TIP_*** *): "also included a inch full HD monitor ***." I showed them this comment from the sales tech To: "***_***" She told me the monitor was not included in warranty I had to purchase a monitor to replace the "included" monitor, I then had to place it under its "own" warranty so this does not happen to me again Here is the kicker, when you go to the Dell website and look at monitors to buy they all say they come with a yr warranty, and they don't I have MS and when I am "baited" then switched in a deal, trying to understand it all is harder for me
I purchased a dell laptop and ever since I got it, it has not functioned wellI called technical support many of times only to have them test and go through my computer and tell me its fineThe computer is 32GB which the whole operating system takes upSo there is no memory left for me to use they want me to spend more moneyI kept getting hung up on transferred to many departments in circlesI only would like to exchange that computer for a different one worth what I paidIm very disgusted with the product and level of customer service I was givenIm basically left with a computer I cannot use not to mention no one informs you of thatThey kept prolonging telling me it was fine and it wasntI shouldnt have to pay for something I cant use
I purchased a Dell computer (XPS 9550) in June In August (the day before I was about to begin teaching a college course using slides on the computer) I began to experience uncontrollable flashing on the left side of the screen making the machine usableAfter multiple phone calls without resolution of the problem I was advised to send the machine back for repairThe repair that was done was replacement of an LCD panelThe machine functioned normally until April when the exact same problem appearedAgain after multiple phone calls the machine was again sent back for repairThis time the hard drive was replaced and the operating system reinstalled; all of this done in less than a hour turnover time even though I was assured the machine would be thoroughly vetted before sending it backI indicated to Dell at that time that I was quite suspicious that the exact same problem (which a service supervisor indicated to me was a rare problem) should have two different etio
I purchased a All in One Dell computer less then yrs ago which I have had nothing but issues withHowever, recently I was informed by Dell that the computers mother board has died and needs to be replacedI contacted Dell in an attempt to fix this problem and after several hours on the phone I was advised that they had the part and could fix the issueNot true! I received an email stating my order was canceledIn an attempt to figure out why I was bounce around to different department claiming I had fraud attached to my account ( not true) and then they hung up on meI contacted the tech support team that initially took my order and they advised me they don't make the mother board but rather I should purchase a new computer from DellHow can this be? The product is a Lemmon and Dell assured me the part was in stock before accepting paymentPlease help me I'm a college student with no computer band would like Dell to stand behind their productThank uou
I am a mother for a high school student and bought a Dell XPS for my sonHe needs to use the laptop for school work because everything is done online nowadays for schoolsHe has been having trouble with his computer since the very first time he bought it in April but thought that it could be fixed with software updatesHe turned it in for a maservice return and had the motherboard replacedHe now has more issues on his laptop with random shutdowns that keeps him from completing school assignmentsWhat use is a laptop if it cannot function as paid for! We have spent a total more than hours on dell technical support team callsWe have requested for a refund and at the very least a replacementWe have been turned down multiple times telling us that there is nothing they can do other than try and repairing the deviceI have lost hope in Dell's ability to help usWe have already returned it the first time and we received the computer with worse problems than be
service is badthey hang up on you.ever since I bought a lap top from dell, they always need repaired, or something...I called them several times and they hang up on me I am very dissatisfied with there service always having issues, many time I had to go without a computer, I asked them if I could return the laptop and get my money back ,however they will not do that now they say its past days., which I have been dealing with them since 2009.done had issues with laptops they sent me I contacted you guys on another occcassion same issues that I am facing nowi have been very loyal to them always on time with my payments, its just I am so tired of them giving me the run around and - hang up on............serveral techs they sent here at my home but it's still not fixedive been on the phone for hours days and nights with dell and still nothing done ive called them serveral time a day.and get the run-around- they never once told me I had only days to return l
I bought this computer in December for my college I spend almost $because I wanted something fast and reliable one month later screen had dead pixel they asked me to send it back to depot which I did send it to depotI got the computer back in a week and half and paperwork said they replaced the keyboard which was never the problemI called dell again and they apologized and asked me to send the computer back again to depot and this time they will fix it for sure well I sent it back since I had no choice this time they fixed it and sent the computer back in a weekFast forward days computer start giving me error for NO bootable device present it would go away by itself but you have to wait like to min before you can start computer again I called dell again since I was sure this was a defective computer but no they wouldn't replace the computer they told me somebody would come to my house and replace the hard drive and motherboard after lot of arguing back and forth the
I purchased a $ dell Alien computerThe computer died within two weeksThe tech told me it was a battery and they could send me out a new batteryTo me this is a deal breaker because there should be an override or direct connect if battery failsI asked to set up a return for full creditPer their warranty a full refund is due for a defective computerI would call a computer that dies in less than two weeks defectiveI get the credit on my bill and it is short $ I have emailed customer service times to get an explanation of why I did not get a full refund and if there was some kind of charge, why wasn't it explained to me at the time of initial contact so I can have all facts to make a decisionAfter I send the email I receive an auto response someone would get back to me in one businessMy dell order # is ***The computer came with a power source and cord and this was all returned
We purchased a NEW Dell XPS pc in March, from an electronics dealer on line @ *** *** themselves will only warranty an electronics item for the first days The NEW pc first broke down on me 4+ months later in August 2015, Dell/Microsoft refused to do anything under their manufacturers warranty, told me I had to get it repaired on my own at my own expense !!!!??? We used *** ***/*** ***, for 150.00, on top of the we paid for the new pc which was a piece of garbage
It worked for months, broke down for a 2nd time --still w/in the first year of purchase ((IS THERE NO ACCOUNTABILITY? WHAT A PIECE OF GARBAGE THIS MACHINE IS....I THOUGHT WHEN I WAS BUYING A DELL, I WAS GETTING THE BEST PC, I COULD NOT OF BEEN MORE WRONG, AND THEIR *** POOR CUSTOMER SERVICE WAS NO BETTER***NEVER AGAIN WILL WE BUY A GARBAGE DELL PRODUCT))....Again, THEY REFUSED TO DO ANYTHING STATING THE WARRANTY IS NOT ALLOWED TO BE TRANSFERRED FROM ONE PERSON TO ANOTHER !?????
I purchased a dell computer that was defective and over seas reps will not work with me to resolve issue
I have spent endless hours on the phone trouble shooting had a tech in my home for over hours and still cant get the computer to work I have tried to speak to a supervisor with no response
this computer is brand new and has never worked
I purchased a Dell Inspiron series laptop September 8, from the Veterans Canteen at the Phoenix VA HospitalWhen setting up my laptop I was unable to use the mouse, or keys to perform any functionsI asked my brother to look into the issue, and he couldn't figure out why my laptop did not work so I called Dell October 1, to report the issueI expressed my frustrations at the laptop not being functional during it's initial setup, before any useThe representative I spoke to on the phone was able to resolve the issue, but did not inform me that I could send the laptop in for replacement within the first days after its purchase should I have any more issuesI have continued to have issues with the laptop-namely, it crashes on a regular basis while I am using itI use the laptop almost daily, and with just about every use it will crashI have called Dell to have the laptop troubleshooted, and have spent up to THREE hours on the phone with their diagnostics team
I chat for a price match with dell for reduced price on alienware monitordell rep agree to refund me 80$, but for now I do not receive anythingsend email to dell rep, do not help to resolve the issue
We purchased a Dell E525W Color All-in-One Printer earlier this year From the moment that we set it up it has had issues The wireless printing does not work at all and no matter how many times we speak with Dell support (my wife has spent several hours over multiple phone calls) it will work for a single print job and then no longer work Additionally, the wired printing does not work because we receive an error saying that the printer is out of ink We have purchased multiple ink cartridges to replace the brand new cartridges that came with the printer, and those do not work either (Dell Support is able to get it to work after multiple hours of phone calls, but once again that only works for print job and then fails again) Our requests for a refund have been denied repeatedly even after a replacement refurbished new printer was sent to us and that printer does not work either
We have spoken with as many people as will listen but have essentially been told that we are out o
Last year, in late November of 2016, I purchased a inch laptop with a 7th generation iprocessor from DellI didn’t start using the laptop until January of this year and as soon as I configured the laptop, I noticed that would take extremely long to boot upThe boot up time ranged from to minutes, but the boot up time should have been well under a minuteThe laptop was also a bit sluggish with all the operationsI contacted tech support, and they tried to help me solve the issues over the phoneHowever, they were unsuccessfulI contacted tech support after a couple of days again, to have them fix my laptopThis time they used a remote-control access application to work on my laptop; in order to fix itThis time, technician spent close to hours working on itWhen he was done, he assured me that he had fixed all the issuesIt turned out that he hadn’t solved any of the issues because the boot up time still took up to minutes and once it was up and running, it was st
I sent in my computer for repair of the motherboard I also sent paper work stating to NOT reformat my drive Upon receiving my computer back, it was observed by paperwork received that Dell stole my hard drive that has sensitive information and replaced it along with other items and completely wiped my computer clean of all information After contact with customer service, all I had to hear from the technician was that how they did not remove my data or my hard drive and then the technician hung up on me
I bought a Dell Inspiron touchscreen laptop in Aug of for my son for schoolWith it I also purchased a warrantyAbout weeks ago the laptop started malfunctioningIt would shut off despite it being fully chargedI ran a diagnostic on it and was informed that it was the hard driveI was given directions to call a number so that they could fix/replace the partI spoke with technical support who stated my hard drive would be shipped to me in 24-48hoursI received the hard drive hours later but had no clue how to install it so I took it to *** at my local *** who did it for meDespite the new hardrive the computer would still not workSo I called Dell Tech Support again who gave me directions on how to get the hard drive to work but the directions were faulty and only worsened the issues with the computerI asked for a manager who then informed me that I needed a USB and a desktop computer to fix the issueI did not have a USB so they said they would send me
I had been purchase an dell alienware 17Rloptop on 11/24/2015, the product has been delivered on 12/13/But I don't recognize that product's configuration was unmatched with the receiptThe graphics memory shows 8GB on the receipt, but only 4GB on my product
On 10/10/I'm trying to refer my friend to get an alienware for himself, when he look with my configure that was the a first time I recognize I may used an incomplete product all the timeAlso nobody from Dell inform me that I may get a wrong product during this period in the beginning
On 10/11/I contact with the Dell support team and them transfer my case to them technical departmentDell technicist insisted that was the software problems,so they upgate my software , but the issue still there, so they say that need some time for the solution
On 10/13/Dell have the solution for me, this time they say that may be the mother board problem with my product
On 10/14/I contact Dell to fix the prob
I recently ordered an Alienware laptop through Dell (order number ***) on 11/20/The laptop has a promotion associated with it that provides a download code for a newly released game called Gears of War I have not received the code (MSRP $59.99) and have contacted Dell numerous times to get this issue resolvedI have emails, chat logs, and phone conversations wherein Dell assured me that I would receive the codeI was lied to several times by Dell where they specifically told me that I would have the code within hoursI still have not received it
Dell is providing terribly inadequate warranty service and customer support
I bought a new XPS laptop in 12/with a standard one year warranty and began having problems with the device in 5/ When I first contacted Dell they refused to provide service at all using the excuse that the computer was registered to someone else I did buy the computer from a reseller on ***, but it was new and sealed, so the only way it would have been registered to someone else is if Dell registered it to the resellers account at purchase I was able to contact the reseller and transfer the warranty, but in all of my experience with electronics problems I have never had a manufacturer refuse to provide service b/c I didn't have the original purchasers name A warranty is attached to the product, not the owner
After + calls requiring hours an the phone with the customer service department and multiple visits to the warranty transfer website I was finally able to set up a repair for
I purchased a Dell Alienware Area Computer I added a four year warranty Monitor went out in a year I contacted Dell, they did not honor warranty, they told me the monitor was purchased separately and the monitor was not included The sales tech who sold the system to me told me the monitor was included 01/17/04:50:55PM Agent (TIP_*** *): "also included a inch full HD monitor ***." I showed them this comment from the sales tech To: "***_***" She told me the monitor was not included in warranty I had to purchase a monitor to replace the "included" monitor, I then had to place it under its "own" warranty so this does not happen to me again Here is the kicker, when you go to the Dell website and look at monitors to buy they all say they come with a yr warranty, and they don't I have MS and when I am "baited" then switched in a deal, trying to understand it all is harder for me
I purchased a dell laptop and ever since I got it, it has not functioned wellI called technical support many of times only to have them test and go through my computer and tell me its fineThe computer is 32GB which the whole operating system takes upSo there is no memory left for me to use they want me to spend more moneyI kept getting hung up on transferred to many departments in circlesI only would like to exchange that computer for a different one worth what I paidIm very disgusted with the product and level of customer service I was givenIm basically left with a computer I cannot use not to mention no one informs you of thatThey kept prolonging telling me it was fine and it wasntI shouldnt have to pay for something I cant use
I purchased a Dell computer (XPS 9550) in June In August (the day before I was about to begin teaching a college course using slides on the computer) I began to experience uncontrollable flashing on the left side of the screen making the machine usableAfter multiple phone calls without resolution of the problem I was advised to send the machine back for repairThe repair that was done was replacement of an LCD panelThe machine functioned normally until April when the exact same problem appearedAgain after multiple phone calls the machine was again sent back for repairThis time the hard drive was replaced and the operating system reinstalled; all of this done in less than a hour turnover time even though I was assured the machine would be thoroughly vetted before sending it backI indicated to Dell at that time that I was quite suspicious that the exact same problem (which a service supervisor indicated to me was a rare problem) should have two different etio
I purchased a All in One Dell computer less then yrs ago which I have had nothing but issues withHowever, recently I was informed by Dell that the computers mother board has died and needs to be replacedI contacted Dell in an attempt to fix this problem and after several hours on the phone I was advised that they had the part and could fix the issueNot true! I received an email stating my order was canceledIn an attempt to figure out why I was bounce around to different department claiming I had fraud attached to my account ( not true) and then they hung up on meI contacted the tech support team that initially took my order and they advised me they don't make the mother board but rather I should purchase a new computer from DellHow can this be? The product is a Lemmon and Dell assured me the part was in stock before accepting paymentPlease help me I'm a college student with no computer band would like Dell to stand behind their productThank uou
I am a mother for a high school student and bought a Dell XPS for my sonHe needs to use the laptop for school work because everything is done online nowadays for schoolsHe has been having trouble with his computer since the very first time he bought it in April but thought that it could be fixed with software updatesHe turned it in for a maservice return and had the motherboard replacedHe now has more issues on his laptop with random shutdowns that keeps him from completing school assignmentsWhat use is a laptop if it cannot function as paid for! We have spent a total more than hours on dell technical support team callsWe have requested for a refund and at the very least a replacementWe have been turned down multiple times telling us that there is nothing they can do other than try and repairing the deviceI have lost hope in Dell's ability to help usWe have already returned it the first time and we received the computer with worse problems than be
I purchased a Sony 40" TV When I opened the box, the TV screen was broken Dell refuses to take the TV back as a return and won't issue a refund