I bought my computer a little more than a year ago, and since that time I had to change it timesOn the last time I received a refurbished computer to replace my computer thta I bought as a new oneNow I simply cannot use it, nad I had to purchase e new computer in order to be able to complete my workI want a solution for that, I want my money back
I have had my Dell Computer approximately a yeasrDell service has dialed into the computer to trouble shoot more than one time after I bought itin the beginning the cd wouldn"t work
Then the keyboard started acting upI finally had to send it in to be fixed
Now approximately a year later, my Dell computer diedI have been trying to get Dell to send me what I need to send it back to be fixed and NOW they are telling me that the computer is still in the name of the store where I purchased itI reminded them that they didn"t have a problem the first time I sent it in and they mailed it back to meNor did they have a issue dialing into the computer those times of trouble shooting it at my house
I should of returned it for a full refund the first sign of trouble right after I bought itIt was and still is a LEMON!!!!!
I ordered a laptop from Dell.com and added two software programs to my laptop order Each program was an extra charge When I received the laptop, neither piece of software had been loaded to the computer I called their technical department and, after and a half hours of trying, the technician was unable to load the software remotely I then requested my money back for the $worth of software that I paid for but did not receive Dell has denied my request because they said that the time frame for returns had passed (I am not returning anything) and they offered me a concession of only $when I paid $for the software that they never gave me
I had reached out to Dell about a screen issue with my laptopThe laptop still has a year left on the warrantyI called Dell to inform them of the issue and after running a few tests they deemed that the screen would need to be replacedThey said they would send out a tech to replace the screen, they informed me that they would have to order a new screen for the tech to pick up,The service tag number for this was ***
The tech arrived at my home May After the tech had replaced the screen he said that there was an issue and would have to take it back apartAfter taking it apart a second time the tech shorted out the motherboard, he then called Dell to inform them of the incidentThe service request number for this was ***
After two days Dell sent a box with a shipping label, I left the box and label out and my son tore the label upI reached out to dell and told them about the accidentIt has been almost a month now I have been asking them to resend me a shipping
Dell has a bad habit of being consumer friendly when you are purchasing but now when you need tech supportI bought a lab-top from them in July At the beginning of this year, I believe February, the hard drive crashedI forgot that I purchased a year protection plan and just left the computer in my roomI received an email from Dell stating that my protection was about to run out and then I contacted them about my computer's issueI had to ship it back to Dell and the hard drive was to be replacedThis all happened during the last week I was going to have the protection coverageNow last Saturday, since I assumed the computer was good to go, I was surprised when I got a virus on the computerI took it to Best Buy and a diagnostic was run which showed the hard drive is failing Now a week after Dell sent the computer back to me; I received a phone call asking me to buy more tech support and software/hardware protectionNow if I call Dell to ask for a new drive that's go
I ordered a Inspiron series from dell in june with a warranty for year and got the computer a few days later and when I started using it on the first day there was a Blue Screen of Death , so I called dell telling them what was wrong and they said it was the network driver and they fixed it ( or so I thought)A Few weeks later in august I had School and When I Started using the computer the Wifi Dropped over and over and over and I had to keep calling them about this issue I have had to call more than or + Times and each time it work be in a way fixed but then start back again till I called again and they said it was the pci-e Wireless Card in the computer that was messing up , and then I called them again they updated the driver and the bios then it got worse I had to start using the Lan For internet , it worked for a while till that started messing up and now I cant use that Computer for internet at all and I called them Again and they said to fix the issue wa
Dell sent me a defective laptop, which I Had purchased as NEWThe screen flickers constantly and it does not charge properly
This company does NOT stand behind its products
Their customer service is a complete joke
since Feb of I have been having problems with the computer being very slow and freezing, several attempts by dell service to repair it, and finally they
said to sent it in, which I did, they removed windows and replaced with windows ( I wouldn't care if it worked) well the computer came back with the same problems it went out with, and now they want to start on line repair again I have spent so many hours with this, and now they are giving me a whole day to wait for them to call and remotely repair (ha ha)
I returned my item on September 22nd and have called multiple times to receive my payment back Every time I call they keep telling me it's going to be a few more days to process my payment It's been about weeks now they still keep telling me that it's going to be a few more days to process my return They tell me not to call them any more and say that my payment has been returned but won't tell me where they refunded it to because it wasn't refunded to my original form of payment
I purchased a new Dell laptop on Jun while I was in *** and a month later after I return to *** with the laptop I began to have power issues like it not turning on immediately when the power button is pushed and turning off on it's ownThe issue happened a few times but eventually the device would become operational However, on Sep a few days after we returned to *** the laptop turned off on it's own and would not power back onI called tech support and they talked me through getting the power back on then did a remote thing and told me I should not have anymore issues
On Oct it powered off on it's own again and I called tech support and they talked me through getting the keyboard to light up but not the screen and there is an awful load sound that the laptop gives off now According to tech support there is a power issue with the laptopSo the laptop is no longer working
My options according to the representatives are to purchase a another service for s
I bought a new Alienware computer from them, within months it stopped workingI had to send it in for repairs After weeks I got it back and within two weeks it had the same issue I asked for a refund and thy told me my only option was to send it back in for repairs
Ordered Dell Inspiron and they refused to allow me to download my operating system and are trying to charge me $to mail me a CD insteadSpoke with *** *** at Dell
I bought Dell Laptop and there was a 'reward points' offerHowever I never received these rewards and when I tried to contact customer service I was transferred from one person to another three times and the fourth person just hang up on meNone of the representatives was able to understand the issue and help meSame outcome from 'chats'Nobody knows anything about these rewardsIt sims lake advertisement to meOne of Q&A on Dell's website says that you will receive the rewards within 10-days from invoiceIt is days already and nothing happenedIf I want to return the computer just out of principle they will charge me 15% for restockingIt is not fairNo one returns any calls and do not follow up on the e-mails sent to customer service from dell.com 'contact us'
I purchased a new laptop in FebruaryThe unit is defectiveI've had numerous lengthy calls with customer service reps who have been unable to resolve my issueI was dragged along call after call until they were able to tell me my warranty expiredWhat a strategyI was informed the hardware is defective and they attempted to arrange for me to meet with someone to repair it I've paid $for this laptop and am not interested in having it repaired
The rep clearly stated the hardware was defective
I used to be a Technician for Dell and I can't believe what kind of horrible service that I am getting from their companyI bought a computer in late February of this year and it has had problems from the outsetThe first time visiting my mother I reported those issues and I heard nothing backThen I wrote a long email describing the issues and heard nothing backI called customer support and they told me that there was nothing that they could doHow could this be? Its a BRAND NEW computer and Dell says that there is "nothing" that they can do? When I look up the Service Tag It says that it is still under warranty for another year, and some warranty aspects for another years and yet Dell won't do anything for meWhen I worked for them in ***, I would have NEVER treated a customer this way
We purchased an item from Dell and reported it non-workingI was on the phone for about hours but none the less, I was told we would be sent a replacementSince then I have been emailed, several times going back and forthI am first promised a replacement, then weeks later after several emails i'm told I will get a call for troubleshootingThen I explain we already did troubleshooting and once again im promised a replacementSeveral weeks later after many sent emails and no package, I receive another email stating I will be getting a call for TroubleshootingI have been stuck in an endless loops for several months now and frankly it seems they don't want to honor their return policyIt also is clear that all their representatives are only trained to answer with copied templates and cannot solve anything outside of the usual provided scriptIt has been several months now and this has to be the worst experience I've ever had with a company
Dell mishandled my order of an Alienware RI ordered and paid for the version with GTX graphic card while what I received was the version with GTX
Dell acknowledged this issue, however Dell refused to help because currently I'm in China, even though Dell has a global warranty
I purchased a Dell laptop August from Dell.com, it is the Inspiron laptop and never had a problem with it until last April when I noticed a small crack starting to form on the face (where the keyboard is located) of the laptop on the right hand side above where you plug a cable into itAnd it makes some kind of small popping noise when opening/closingI never dropped the laptop, never did anything except open and close the laptop when using itThere is actually no reason a crack should ever happen in the spot where it is unless the plastic is faulty/weak and the joint was not put together properlySo I called Dell Support because I purchased a year limited warranty and spoke to different individuals that I could barely understandThey all told me:
1- its not covered under warranty, but they can fix it if I agree to mail it in to them pay $$$ OR they can send a tech out to me for $(but of course they wouldn't be able to fix it onsite)
- Dell doesn't have the
I ordered a television from dell in Novemberweeks later I get a call from pilot shipping the tv is broke so they are not going to deliver itI ask the man if there is anything I need to do, he says no he will take care of itA week later I call dell and they have no idea whats going onThey issue a replacement and talk to pilotI was told my dell and pilot it would be priority shipped I get the 2nd tv weeks later (not priority) I open it its brokenI call dell am issued a replacement again and a tracking number to send 2nd tv backUps picks up 2nd t.vi ask dell to ship the 3rd tv ups obviously pilot cant get it rightWe live in a small town so the same driver comes all the timeHere we are weeks later again on jan 12th and the 3rd tv comes brokenThe driver stayed this time to open it to make sureThis tv is broken in the same spotSo he put it back on his truck and took it with himI have been promised numerous call backs before this was delivered checking on it
I ordered a desktop from dell over the phone on Nov ,they have several service reps that hardly speak English so I asked nicely can they give me someone that speak English fluently but the kept on putting india reps that was barley answering my questions and was mostly asking about my card number Instead of answering my questions I was asking because I was not comfortable with giving them my info because I didn't fully know if this was a real dell Rep.so after almost hours with about to people back and forth I just took a chance with the order which suppose to be for a (7gen iintel-gb 1T )I told them I have intel but can they give me a little info on the AMD because I didn't know to much about that brand they barley knew anything only ,WHATS YOUR CARD NUMBER .So I said can u answer at least or of my questions the rep by the name of sharan kalahonda-Kept putting me on hold so I told him ill just trust that every thing is safe and order the computer because it was a
I bought my computer a little more than a year ago, and since that time I had to change it timesOn the last time I received a refurbished computer to replace my computer thta I bought as a new oneNow I simply cannot use it, nad I had to purchase e new computer in order to be able to complete my workI want a solution for that, I want my money back
I have had my Dell Computer approximately a yeasrDell service has dialed into the computer to trouble shoot more than one time after I bought itin the beginning the cd wouldn"t work
Then the keyboard started acting upI finally had to send it in to be fixed
Now approximately a year later, my Dell computer diedI have been trying to get Dell to send me what I need to send it back to be fixed and NOW they are telling me that the computer is still in the name of the store where I purchased itI reminded them that they didn"t have a problem the first time I sent it in and they mailed it back to meNor did they have a issue dialing into the computer those times of trouble shooting it at my house
I should of returned it for a full refund the first sign of trouble right after I bought itIt was and still is a LEMON!!!!!
I ordered a laptop from Dell.com and added two software programs to my laptop order Each program was an extra charge When I received the laptop, neither piece of software had been loaded to the computer I called their technical department and, after and a half hours of trying, the technician was unable to load the software remotely I then requested my money back for the $worth of software that I paid for but did not receive Dell has denied my request because they said that the time frame for returns had passed (I am not returning anything) and they offered me a concession of only $when I paid $for the software that they never gave me
I had reached out to Dell about a screen issue with my laptopThe laptop still has a year left on the warrantyI called Dell to inform them of the issue and after running a few tests they deemed that the screen would need to be replacedThey said they would send out a tech to replace the screen, they informed me that they would have to order a new screen for the tech to pick up,The service tag number for this was ***
The tech arrived at my home May After the tech had replaced the screen he said that there was an issue and would have to take it back apartAfter taking it apart a second time the tech shorted out the motherboard, he then called Dell to inform them of the incidentThe service request number for this was ***
After two days Dell sent a box with a shipping label, I left the box and label out and my son tore the label upI reached out to dell and told them about the accidentIt has been almost a month now I have been asking them to resend me a shipping
Dell has a bad habit of being consumer friendly when you are purchasing but now when you need tech supportI bought a lab-top from them in July At the beginning of this year, I believe February, the hard drive crashedI forgot that I purchased a year protection plan and just left the computer in my roomI received an email from Dell stating that my protection was about to run out and then I contacted them about my computer's issueI had to ship it back to Dell and the hard drive was to be replacedThis all happened during the last week I was going to have the protection coverageNow last Saturday, since I assumed the computer was good to go, I was surprised when I got a virus on the computerI took it to Best Buy and a diagnostic was run which showed the hard drive is failing Now a week after Dell sent the computer back to me; I received a phone call asking me to buy more tech support and software/hardware protectionNow if I call Dell to ask for a new drive that's go
I ordered a Inspiron series from dell in june with a warranty for year and got the computer a few days later and when I started using it on the first day there was a Blue Screen of Death , so I called dell telling them what was wrong and they said it was the network driver and they fixed it ( or so I thought)A Few weeks later in august I had School and When I Started using the computer the Wifi Dropped over and over and over and I had to keep calling them about this issue I have had to call more than or + Times and each time it work be in a way fixed but then start back again till I called again and they said it was the pci-e Wireless Card in the computer that was messing up , and then I called them again they updated the driver and the bios then it got worse I had to start using the Lan For internet , it worked for a while till that started messing up and now I cant use that Computer for internet at all and I called them Again and they said to fix the issue wa
Dell sent me a defective laptop, which I Had purchased as NEWThe screen flickers constantly and it does not charge properly
This company does NOT stand behind its products
Their customer service is a complete joke
since Feb of I have been having problems with the computer being very slow and freezing, several attempts by dell service to repair it, and finally they
said to sent it in, which I did, they removed windows and replaced with windows ( I wouldn't care if it worked) well the computer came back with the same problems it went out with, and now they want to start on line repair again I have spent so many hours with this, and now they are giving me a whole day to wait for them to call and remotely repair (ha ha)
I returned my item on September 22nd and have called multiple times to receive my payment back Every time I call they keep telling me it's going to be a few more days to process my payment It's been about weeks now they still keep telling me that it's going to be a few more days to process my return They tell me not to call them any more and say that my payment has been returned but won't tell me where they refunded it to because it wasn't refunded to my original form of payment
I purchased a new Dell laptop on Jun while I was in *** and a month later after I return to *** with the laptop I began to have power issues like it not turning on immediately when the power button is pushed and turning off on it's ownThe issue happened a few times but eventually the device would become operational However, on Sep a few days after we returned to *** the laptop turned off on it's own and would not power back onI called tech support and they talked me through getting the power back on then did a remote thing and told me I should not have anymore issues
On Oct it powered off on it's own again and I called tech support and they talked me through getting the keyboard to light up but not the screen and there is an awful load sound that the laptop gives off now According to tech support there is a power issue with the laptopSo the laptop is no longer working
My options according to the representatives are to purchase a another service for s
I bought a new Alienware computer from them, within months it stopped workingI had to send it in for repairs After weeks I got it back and within two weeks it had the same issue I asked for a refund and thy told me my only option was to send it back in for repairs
Ordered Dell Inspiron and they refused to allow me to download my operating system and are trying to charge me $to mail me a CD insteadSpoke with *** *** at Dell
I bought Dell Laptop and there was a 'reward points' offerHowever I never received these rewards and when I tried to contact customer service I was transferred from one person to another three times and the fourth person just hang up on meNone of the representatives was able to understand the issue and help meSame outcome from 'chats'Nobody knows anything about these rewardsIt sims lake advertisement to meOne of Q&A on Dell's website says that you will receive the rewards within 10-days from invoiceIt is days already and nothing happenedIf I want to return the computer just out of principle they will charge me 15% for restockingIt is not fairNo one returns any calls and do not follow up on the e-mails sent to customer service from dell.com 'contact us'
I purchased a new laptop in FebruaryThe unit is defectiveI've had numerous lengthy calls with customer service reps who have been unable to resolve my issueI was dragged along call after call until they were able to tell me my warranty expiredWhat a strategyI was informed the hardware is defective and they attempted to arrange for me to meet with someone to repair it I've paid $for this laptop and am not interested in having it repaired
The rep clearly stated the hardware was defective
I used to be a Technician for Dell and I can't believe what kind of horrible service that I am getting from their companyI bought a computer in late February of this year and it has had problems from the outsetThe first time visiting my mother I reported those issues and I heard nothing backThen I wrote a long email describing the issues and heard nothing backI called customer support and they told me that there was nothing that they could doHow could this be? Its a BRAND NEW computer and Dell says that there is "nothing" that they can do? When I look up the Service Tag It says that it is still under warranty for another year, and some warranty aspects for another years and yet Dell won't do anything for meWhen I worked for them in ***, I would have NEVER treated a customer this way
We purchased an item from Dell and reported it non-workingI was on the phone for about hours but none the less, I was told we would be sent a replacementSince then I have been emailed, several times going back and forthI am first promised a replacement, then weeks later after several emails i'm told I will get a call for troubleshootingThen I explain we already did troubleshooting and once again im promised a replacementSeveral weeks later after many sent emails and no package, I receive another email stating I will be getting a call for TroubleshootingI have been stuck in an endless loops for several months now and frankly it seems they don't want to honor their return policyIt also is clear that all their representatives are only trained to answer with copied templates and cannot solve anything outside of the usual provided scriptIt has been several months now and this has to be the worst experience I've ever had with a company
Dell mishandled my order of an Alienware RI ordered and paid for the version with GTX graphic card while what I received was the version with GTX
Dell acknowledged this issue, however Dell refused to help because currently I'm in China, even though Dell has a global warranty
I purchased a Dell laptop August from Dell.com, it is the Inspiron laptop and never had a problem with it until last April when I noticed a small crack starting to form on the face (where the keyboard is located) of the laptop on the right hand side above where you plug a cable into itAnd it makes some kind of small popping noise when opening/closingI never dropped the laptop, never did anything except open and close the laptop when using itThere is actually no reason a crack should ever happen in the spot where it is unless the plastic is faulty/weak and the joint was not put together properlySo I called Dell Support because I purchased a year limited warranty and spoke to different individuals that I could barely understandThey all told me:
1- its not covered under warranty, but they can fix it if I agree to mail it in to them pay $$$ OR they can send a tech out to me for $(but of course they wouldn't be able to fix it onsite)
- Dell doesn't have the
I ordered a television from dell in Novemberweeks later I get a call from pilot shipping the tv is broke so they are not going to deliver itI ask the man if there is anything I need to do, he says no he will take care of itA week later I call dell and they have no idea whats going onThey issue a replacement and talk to pilotI was told my dell and pilot it would be priority shipped I get the 2nd tv weeks later (not priority) I open it its brokenI call dell am issued a replacement again and a tracking number to send 2nd tv backUps picks up 2nd t.vi ask dell to ship the 3rd tv ups obviously pilot cant get it rightWe live in a small town so the same driver comes all the timeHere we are weeks later again on jan 12th and the 3rd tv comes brokenThe driver stayed this time to open it to make sureThis tv is broken in the same spotSo he put it back on his truck and took it with himI have been promised numerous call backs before this was delivered checking on it
I ordered a desktop from dell over the phone on Nov ,they have several service reps that hardly speak English so I asked nicely can they give me someone that speak English fluently but the kept on putting india reps that was barley answering my questions and was mostly asking about my card number Instead of answering my questions I was asking because I was not comfortable with giving them my info because I didn't fully know if this was a real dell Rep.so after almost hours with about to people back and forth I just took a chance with the order which suppose to be for a (7gen iintel-gb 1T )I told them I have intel but can they give me a little info on the AMD because I didn't know to much about that brand they barley knew anything only ,WHATS YOUR CARD NUMBER .So I said can u answer at least or of my questions the rep by the name of sharan kalahonda-Kept putting me on hold so I told him ill just trust that every thing is safe and order the computer because it was a