I purchase a Dell laptop computer from best buy for $on Aprilto use for workI am a faculty member at a university and give many lecturersWhen I attempted to use the thunderbolt in order to project my power points during my lectures into a lee screen and it wouldn't workI attempted to install the driver update to currency this problem, as it is apparently a common problem with DellI was unable to install the driver and called Dell technical supportThey remotely took over my computer and also were unable to install the driver updateThen they attempted to refresh windows and couldn't do that so they had me reset and reboot my computer from a thumb find with a file they sent me, per their instructionsThey sent me the wrong file and ended up having me reboot my computer with UbuntuNow my computer dos not workI have spent his over the past days on the phone with them attempting to resolve this problemI have been hung up on times a have spoken to different
Placed an order, item was never deliveredTo get a refund I contacted the verification department as told ny customer service but cant reach a live agent plus was told it would take bussiness days to get my money once I talk to verification
I have placed my order on Feb9, My Dell Purchase ID:***I have applied two coupons for the purchaseI've received a confirmation email on the very same dayThe estimated delivery for my purchase was Feb14, On Feb13, 2018, I have received another email informing that my order was delayed and the new delivery date was Feb- 16, On the other hand, I received another email on the same day, as follows "This email is regarding your recent order *** for a DELL E310DWUnfortunately, due to a pricing error your order has been canceled."
They made me wait and canceled the orderI know that they shipped the same order at the same price to other customers - as you can see on other websites like ***Instead of sending me my order, they come up with another reasonI want a proof showing that they made a pricing error and did cancel the other orders ( but I know they shipped the same order at the same price), if they cannot they shou
The laptop is covered under ProSupport warranty with next business day supportDell is again forcing a marepair again after so many issues with the laptop Here are the list of issues and tickets opened
* *** December 15, 2014: Screen defect, replaced
* *** May 25, 2016: Overheating: Screen, Motherboard, Hard drive replaced due to damageCoerced to mail the system for the repair
* *** June 2016: Motherboard replaced again due to BIOS clock being out of sync
* *** June 24, 2016: dispatch to install the hard drive
* *** July 23, 2016: battery problem; asks for a replacement, redirected from *** *** to *** ***, then to *** ***Unresolved
* The customer gives up on getting the laptop repaired due to months of not being able to use the laptopFalls back to another laptop temporarily for the business
* *** November 18, 2016: system goes into zombie mode, causing overheating, and then causing a damage to th
I ordered a graphics card on the dell site and found the item on *** for cheaperThey keep telling me that they do not do price matchI have ordered from dell many times before and found the same item on *** for cheaper and they always gave me the lower priceNow all of a sudden they aren't allowing it
I purchased a TV from Dell.com in November with order number of ***I should get a $Dell gift card from this orderHowever, I never received a valid $Dell gift card as of now, even though I made more than calls with Dell customer serviceDell customer service told me that they sent the gift card to the wrong email address, but this is not my problemIf Dell does not send me this $gift card to my email address, I consider it is a fraud and I reserve the right to sue Dell
I bought a computer from dell during the *** tax free holiday, July I was promised the tax would be credited back to my credit cardI have contacted Dell numerous times about the issue and been given nothing but excuses as to why I have not received a credit for the past months
Me and my wife order online from Dell an software window to upgrade our computer Over the phone we was asked information about the tag number on the back of the laptop to make sure that we would receive the correct software
We was charged software upgrade that does not work with the Dell computer laptop that we have We was told that the laptop was out of date, and I ask them if it was out of date and they new that from the tag number on the back of the laptop, than why be they sale it to us
The reason that Dell does not want to refund us our money back is because they said they said that digital locker has been accessed
There was no way that we could have known that the software Window would not work with our computer laptop unless when to the digital locker to download the software for our computer upgrade
My question is why did they sale us a upgrade software knowing that is would not work on the type of computer they we have
Also during this t
I purchased a computer from Dell that I received on 5/2/The computer has never workedI have spent countless hours on the phone with Dell well over a weekI have sent the computer back for repair and it still does not workThe computer is brand new months oldToday they called again to try to resolve the issue and again they were unable to fix itThey said I would have to pay for them to repair it because it is not under warrantyI am not sure how a brand new computer is not under warranty but it would seem that Dell is scamming just trying to get more money for their faulty productI could not get anywhere with the technician, he said that even if we paid to have it fixed they still might not be able to resolve the problem
Never buy DellExtremely poor customer service! I now see the thousands of reviews, mostly negative why buy Dell
My Inspiron in was a gift from my daughterShe purchased on 11/27/from Best Buy on line delivered 12/10/and given as a Christmas giftI did not start to use until 2/( recent move and retirement) when issue started was around 12/1/System update appeared on screenSaid do not shut downNext day went to turn on and would not start, would flash for a minute but not enough to enter passwordThe following week I "attempted" to contact DellFirst issue is they said year warranty expired on 9/1/I said not right since not purchased until 11/27/Nobody could correct that info, but guess does not matter in long runDell transferred me to NUMEROUS different depts over a span of several hoursEvery person ( whom I could barely understand) I can't help you blah, blah blahOn 12/10/( date computer actually delivered to home 2015) I went to Best Buy to see Geek SquadThey basically said it would have to go back to Dell Center one fee of $another $To look at processor THEN whatever price is determined IF can be fixed
What is so upsetting is almost year to date from purchase to crash!
Secondly is the lack of concern, knowledge and or willingness to be helpful to a customer My daughter saved to help her mother get a computer on a fixed income
Every opportunity I get I will recommend for any friends/ family and or previous business associates NOT to invest in Dell
I had already lodged a complaint with Dell sales, no surprise, no comment
Based on all the complaints I have reviewed Dell has not taken seriously or fixed
I was having trouble with my alien ware computer, which had to be replaced already by DellI contacted customer service and they informed me that they could not assist me with my issue because my warranty was out of dateThey then transferred me to the warranty department where I then paid $to update my warrantyAfter I had paid the money to have the issue fixed, I was then told by the technical support agent that the current issue would not be covered unless I then paid several hundred more dollars I was not informed of this practice before being lead to spend over dollars
My last correspondence from DELL REWARDS states that my new rewards balance was and would expired on 06/20/No other emails had been sent to meI logged in - in May and made a purchase via rewards and planned to use itIt did not indicate my rewards were expiring soonI got sick in the middle of June and did not recover until the past hoursWhen I went to go make a purchase it stated my rewards expiredI researched my e-mails and such, but nothingI read the FAQ and while I understand that it's days, this was no apparent to be days, but under since the last e-mail I receivedI called DELL for over an hourEVERY TIME I got put on hold I was transferred to a sales repWhen I got put towards a customer service person, they put me on hold, it went to a sales repEach one said they were going to put a request into the credit being put backSo suffice to say after an hour of this I was pissed offThe last sales rep only gave me the number to call that I origin
I purchased Dell XPS and within a few months the machine began showing "plugged in, not charging"The machine was out of warranty at this point so I sent it in to Dell for a "discounted" $and had it repairedThen, months later, it began doing the same thingI called and told Dell about it and since it was past their three month warranty period, they told me I had to pay 250+ dollars to have it repairedI complained and they said they would discount the repair to $I had really no alternative so I paid the amount and sent it inThen, a few months ago the machine showed the exact same thingI called and escalated the matter, and complained, but the people within the departments I spoke to (they often gave me incorrect numbers for departments and gave me wrong information) said nothing could be doneI stated that a motherboard does not go bad three times within a year and a half without either poor workmanship or poor quality partsTo this, a member of the Advanced R
I purchased monitors on 12/10/ I got an e-mail shortly thereafter that my order had been cancelled with no reason, I looked at my credit card statement and they charged me the full amount I have gone back and forth and have never had such an issue with a large company like this, I just spent min on the phone and another agent picks up and expected me to start over
I purchased a dell computer and within the year warranty began having problems where the sound would intermittently stop working and sometimes it would not power down when shutting the computer off I contacted dell to address the issue, after several 2+ hour calls, I was asked to check and update drivers, and then reinstall the operating system, and then check the drivers again and reinstall the operating system again The operating system has been reinstalled times now, requiring me to spend numerous hours reinstalling my software and copying my files after that, they sent out a in-person technician to replace parts This still didn't fix the issue, they then had me ship the computer to their service depot, and the same parts that were replaced were replaced again Dell informed me that the computer was repaired and thruoghly tested to ensure it was repairedStraight out of the box the performace issues persisted during this maservice, the computer got scratched, d
On November 25,I purchased a Dell Inspiron LaptopI used it for approximately months and one day it made a real shrill beep noise and the screen went blank and the restarted on it's ownHowever when the screen came back up it had horizontal & vertical lines on it and a good size black dot on it and there was no soundThis laptop has NEVER left the top of my desk so I KNOW it is nothing I did and I am the only one in my home right now alsoI contacted Dell and they had me send it to them to look at About a week later I received emails and phone calls telling me the LCD screen was damaged and they needed $to repair it!! I just spent $on this brand new laptop that NEVER left my deck or was touched by anyone else, to last two months and now they want me to pay to have it repaired!!! This is, as far as I am concerned, a defect in their productWhen I told them I didn't feel I had to be responsible to have this fixed being I only used it not even whole mont
I'm having a problem with my current laptop, which is a Dell Precision (Xeon, Quadro M1200, 4K), where the headphone jack produces distorted audio despite trying different driver versions, sounding more like an electrical problem than a driver issue
This has been my third laptop so far: I ordered a Precision from Dell Outlet in Oct2016, but it had an issue where it would randomly wake up from sleepAfter three motherboard replacements, the system became worse - it became super slow, and the touchscreen stopped working at all
So, Dell sent me a replacement 5510, but this had really bad glitching issues with videoTherefore, the current was sent to me as a replacement in May This laptop developed real thermal issues, so I naturally called Dell in April, and they sent a motherboard replacement, which temporarily resolved the issue
Yet, earlier this month, the system again had thermal issues, so I got another motherboard replacement, but this motherboard was
We are having an issue with additional charges being added to computer we had purchased after they were delivered We were not given a license to programs believed to be on the computer and then they tried to charge an additional $1,after that fact This is very deceptive I am also having issues with contacting them and getting answers to my issues We have been ordering computers for years, and were sold computers that matched the specs we included in the order a month prior, and every computer ordered before, and then told after the fact that they were going to have to charge us extra and they forgot to mention this Trying to get this resolved quickly, as I have no been delayed by Dell quite a bit over the last couple months and is causing issues with our business, and the waiting for a resolution has taken too long
This is my third issue with Dell I used my rewards advantage points to purchase several Xbox Live Digital Gift Cards and then I receive a notice that the six orders were cancelledI called customer service adn all they do is *** me off to the next person until I finally get angry and just hang upI warned the person that I would go this route and they said ok Ill send you to the right personIt was an auto-attendant My rewards points are now not back on my card even though they cancelled the order
I purchase a Dell laptop computer from best buy for $on Aprilto use for workI am a faculty member at a university and give many lecturersWhen I attempted to use the thunderbolt in order to project my power points during my lectures into a lee screen and it wouldn't workI attempted to install the driver update to currency this problem, as it is apparently a common problem with DellI was unable to install the driver and called Dell technical supportThey remotely took over my computer and also were unable to install the driver updateThen they attempted to refresh windows and couldn't do that so they had me reset and reboot my computer from a thumb find with a file they sent me, per their instructionsThey sent me the wrong file and ended up having me reboot my computer with UbuntuNow my computer dos not workI have spent his over the past days on the phone with them attempting to resolve this problemI have been hung up on times a have spoken to different
Placed an order, item was never deliveredTo get a refund I contacted the verification department as told ny customer service but cant reach a live agent plus was told it would take bussiness days to get my money once I talk to verification
I have placed my order on Feb9, My Dell Purchase ID:***I have applied two coupons for the purchaseI've received a confirmation email on the very same dayThe estimated delivery for my purchase was Feb14, On Feb13, 2018, I have received another email informing that my order was delayed and the new delivery date was Feb- 16, On the other hand, I received another email on the same day, as follows "This email is regarding your recent order *** for a DELL E310DWUnfortunately, due to a pricing error your order has been canceled."
They made me wait and canceled the orderI know that they shipped the same order at the same price to other customers - as you can see on other websites like ***Instead of sending me my order, they come up with another reasonI want a proof showing that they made a pricing error and did cancel the other orders ( but I know they shipped the same order at the same price), if they cannot they shou
The laptop is covered under ProSupport warranty with next business day supportDell is again forcing a marepair again after so many issues with the laptop Here are the list of issues and tickets opened
* *** December 15, 2014: Screen defect, replaced
* *** May 25, 2016: Overheating: Screen, Motherboard, Hard drive replaced due to damageCoerced to mail the system for the repair
* *** June 2016: Motherboard replaced again due to BIOS clock being out of sync
* *** June 24, 2016: dispatch to install the hard drive
* *** July 23, 2016: battery problem; asks for a replacement, redirected from *** *** to *** ***, then to *** ***Unresolved
* The customer gives up on getting the laptop repaired due to months of not being able to use the laptopFalls back to another laptop temporarily for the business
* *** November 18, 2016: system goes into zombie mode, causing overheating, and then causing a damage to th
I ordered a graphics card on the dell site and found the item on *** for cheaperThey keep telling me that they do not do price matchI have ordered from dell many times before and found the same item on *** for cheaper and they always gave me the lower priceNow all of a sudden they aren't allowing it
I purchased a TV from Dell.com in November with order number of ***I should get a $Dell gift card from this orderHowever, I never received a valid $Dell gift card as of now, even though I made more than calls with Dell customer serviceDell customer service told me that they sent the gift card to the wrong email address, but this is not my problemIf Dell does not send me this $gift card to my email address, I consider it is a fraud and I reserve the right to sue Dell
I bought a computer from dell during the *** tax free holiday, July I was promised the tax would be credited back to my credit cardI have contacted Dell numerous times about the issue and been given nothing but excuses as to why I have not received a credit for the past months
Me and my wife order online from Dell an software window to upgrade our computer Over the phone we was asked information about the tag number on the back of the laptop to make sure that we would receive the correct software
We was charged software upgrade that does not work with the Dell computer laptop that we have We was told that the laptop was out of date, and I ask them if it was out of date and they new that from the tag number on the back of the laptop, than why be they sale it to us
The reason that Dell does not want to refund us our money back is because they said they said that digital locker has been accessed
There was no way that we could have known that the software Window would not work with our computer laptop unless when to the digital locker to download the software for our computer upgrade
My question is why did they sale us a upgrade software knowing that is would not work on the type of computer they we have
Also during this t
I purchased a computer from Dell that I received on 5/2/The computer has never workedI have spent countless hours on the phone with Dell well over a weekI have sent the computer back for repair and it still does not workThe computer is brand new months oldToday they called again to try to resolve the issue and again they were unable to fix itThey said I would have to pay for them to repair it because it is not under warrantyI am not sure how a brand new computer is not under warranty but it would seem that Dell is scamming just trying to get more money for their faulty productI could not get anywhere with the technician, he said that even if we paid to have it fixed they still might not be able to resolve the problem
Never buy DellExtremely poor customer service! I now see the thousands of reviews, mostly negative why buy Dell
My Inspiron in was a gift from my daughterShe purchased on 11/27/from Best Buy on line delivered 12/10/and given as a Christmas giftI did not start to use until 2/( recent move and retirement) when issue started was around 12/1/System update appeared on screenSaid do not shut downNext day went to turn on and would not start, would flash for a minute but not enough to enter passwordThe following week I "attempted" to contact DellFirst issue is they said year warranty expired on 9/1/I said not right since not purchased until 11/27/Nobody could correct that info, but guess does not matter in long runDell transferred me to NUMEROUS different depts over a span of several hoursEvery person ( whom I could barely understand) I can't help you blah, blah blahOn 12/10/( date computer actually delivered to home 2015) I went to Best Buy to see Geek SquadThey basically said it would have to go back to Dell Center one fee of $another $To look at processor THEN whatever price is determined IF can be fixed
What is so upsetting is almost year to date from purchase to crash!
Secondly is the lack of concern, knowledge and or willingness to be helpful to a customer My daughter saved to help her mother get a computer on a fixed income
Every opportunity I get I will recommend for any friends/ family and or previous business associates NOT to invest in Dell
I had already lodged a complaint with Dell sales, no surprise, no comment
Based on all the complaints I have reviewed Dell has not taken seriously or fixed
I was having trouble with my alien ware computer, which had to be replaced already by DellI contacted customer service and they informed me that they could not assist me with my issue because my warranty was out of dateThey then transferred me to the warranty department where I then paid $to update my warrantyAfter I had paid the money to have the issue fixed, I was then told by the technical support agent that the current issue would not be covered unless I then paid several hundred more dollars I was not informed of this practice before being lead to spend over dollars
My last correspondence from DELL REWARDS states that my new rewards balance was and would expired on 06/20/No other emails had been sent to meI logged in - in May and made a purchase via rewards and planned to use itIt did not indicate my rewards were expiring soonI got sick in the middle of June and did not recover until the past hoursWhen I went to go make a purchase it stated my rewards expiredI researched my e-mails and such, but nothingI read the FAQ and while I understand that it's days, this was no apparent to be days, but under since the last e-mail I receivedI called DELL for over an hourEVERY TIME I got put on hold I was transferred to a sales repWhen I got put towards a customer service person, they put me on hold, it went to a sales repEach one said they were going to put a request into the credit being put backSo suffice to say after an hour of this I was pissed offThe last sales rep only gave me the number to call that I origin
I purchased Dell XPS and within a few months the machine began showing "plugged in, not charging"The machine was out of warranty at this point so I sent it in to Dell for a "discounted" $and had it repairedThen, months later, it began doing the same thingI called and told Dell about it and since it was past their three month warranty period, they told me I had to pay 250+ dollars to have it repairedI complained and they said they would discount the repair to $I had really no alternative so I paid the amount and sent it inThen, a few months ago the machine showed the exact same thingI called and escalated the matter, and complained, but the people within the departments I spoke to (they often gave me incorrect numbers for departments and gave me wrong information) said nothing could be doneI stated that a motherboard does not go bad three times within a year and a half without either poor workmanship or poor quality partsTo this, a member of the Advanced R
I purchased monitors on 12/10/ I got an e-mail shortly thereafter that my order had been cancelled with no reason, I looked at my credit card statement and they charged me the full amount I have gone back and forth and have never had such an issue with a large company like this, I just spent min on the phone and another agent picks up and expected me to start over
I purchased a dell computer and within the year warranty began having problems where the sound would intermittently stop working and sometimes it would not power down when shutting the computer off I contacted dell to address the issue, after several 2+ hour calls, I was asked to check and update drivers, and then reinstall the operating system, and then check the drivers again and reinstall the operating system again The operating system has been reinstalled times now, requiring me to spend numerous hours reinstalling my software and copying my files after that, they sent out a in-person technician to replace parts This still didn't fix the issue, they then had me ship the computer to their service depot, and the same parts that were replaced were replaced again Dell informed me that the computer was repaired and thruoghly tested to ensure it was repairedStraight out of the box the performace issues persisted during this maservice, the computer got scratched, d
On November 25,I purchased a Dell Inspiron LaptopI used it for approximately months and one day it made a real shrill beep noise and the screen went blank and the restarted on it's ownHowever when the screen came back up it had horizontal & vertical lines on it and a good size black dot on it and there was no soundThis laptop has NEVER left the top of my desk so I KNOW it is nothing I did and I am the only one in my home right now alsoI contacted Dell and they had me send it to them to look at About a week later I received emails and phone calls telling me the LCD screen was damaged and they needed $to repair it!! I just spent $on this brand new laptop that NEVER left my deck or was touched by anyone else, to last two months and now they want me to pay to have it repaired!!! This is, as far as I am concerned, a defect in their productWhen I told them I didn't feel I had to be responsible to have this fixed being I only used it not even whole mont
I'm having a problem with my current laptop, which is a Dell Precision (Xeon, Quadro M1200, 4K), where the headphone jack produces distorted audio despite trying different driver versions, sounding more like an electrical problem than a driver issue
This has been my third laptop so far: I ordered a Precision from Dell Outlet in Oct2016, but it had an issue where it would randomly wake up from sleepAfter three motherboard replacements, the system became worse - it became super slow, and the touchscreen stopped working at all
So, Dell sent me a replacement 5510, but this had really bad glitching issues with videoTherefore, the current was sent to me as a replacement in May This laptop developed real thermal issues, so I naturally called Dell in April, and they sent a motherboard replacement, which temporarily resolved the issue
Yet, earlier this month, the system again had thermal issues, so I got another motherboard replacement, but this motherboard was
They lost a laptop containing months of work worth over $
We are having an issue with additional charges being added to computer we had purchased after they were delivered We were not given a license to programs believed to be on the computer and then they tried to charge an additional $1,after that fact This is very deceptive I am also having issues with contacting them and getting answers to my issues We have been ordering computers for years, and were sold computers that matched the specs we included in the order a month prior, and every computer ordered before, and then told after the fact that they were going to have to charge us extra and they forgot to mention this Trying to get this resolved quickly, as I have no been delayed by Dell quite a bit over the last couple months and is causing issues with our business, and the waiting for a resolution has taken too long
This is my third issue with Dell I used my rewards advantage points to purchase several Xbox Live Digital Gift Cards and then I receive a notice that the six orders were cancelledI called customer service adn all they do is *** me off to the next person until I finally get angry and just hang upI warned the person that I would go this route and they said ok Ill send you to the right personIt was an auto-attendant My rewards points are now not back on my card even though they cancelled the order