On April I placed a order for a laptop online with DellI purchased this item using my international credit cardHowever, I wasn't aware that they do not take international cards so the order was deniedSo I call the costumer service and I was told by a representive to purchase Dell gift cards so I could get the laptopSo on April 7th I purchase gift card one $and two $, to get the laptopBut I purchased it using my international card Which remind you they don't takeHowever, I bought my purchase was canceled, but they withdrew the money from my account
But they did not return my money, my money is not on my account anymore
I own an Alienware RI paid $$2,for itThis is the worse machine I ever purchased! Customer service takes days to work on problems and make repeated attempts to fix the same issue (Unrecoverable errors, Freezing, and blue screens) Thus, their performance is less than stellarAfter repeated failures at repair attempts, and promises of a replacement I cannot get this company to exchange this machine or refund my moneyI have emails showing that on June 21, a supervisor who took over the case(*** ***) wrote that after one last attempt to fix the computer, they would start a replacement -- But, here we are today after placing a support call on September 14, with no call back, until September 21, 2018, when I went to their chat, and they finally sent me a message three days later, telling me the machine that I purchased on January 17, 2018, and received on January 25, is not eligible for a replacement! To this date, nobody has even troubleshooted the computer
We purchased three new Dell systems with one year premium support from a third party vendor brand new in the boxEven with proof of purchase they will not warrant a repair for the system due to it being out of the one yearIt has not been a year since we have purchased themThey also will not upgrade the warranties despite the proof of purchase wich also reflects ownership of the system
My laptop was delivered in January and the hard drive crashed by the end of MarchI use it for part time income so after two hours on chat on a Friday, the lady scheduled an on-site technician to come replace the hard driveHe contacted me Thursday by phone and email to schedule the visitI was at work when contact was attempted so I both called and e-mailed him back that evening and never heard back
Contacted tech support and they said part was now on back order and I would need to mail the computer in for repairI questioned why I was contacted if the tech didn't have the replacement hard drive ready to replaceAfter asking for either a replacement laptop, an extension on my warranty, or a refund, I was told by both that the other was the only department could provide that authorizationLong story short, after being transferred to many different people, (I was on the phone with them for hour and minutes), a lady told me they could not refund, by could provide a replace
I had I an order *** on 5/for a routerLater, I found another store B&H has the same item selling for $less ($79.99, ***)According to Dell's price guarantee policy (***)I could get the price protectionHowever, I talked to Dell customer service many timesMost times I was redirected to nowhereIn one conversion, one of the agent (*** *) is very rude and unprofessionalHe denied this policy for my purchase but refuse show me the proof when I asked
I am really disappointed about Dell's customer service
WORST SERVICE EVERStop outsourcing to Indians! Multiple cancelled ordersRequests to have personal information emailed to them such as copies of passports and drivers license which sounds extremely fishyThey are extremely rude and frequently hang up on you when you are trying to talk to themI will never buy another Dell product ever again
I have been a Dell customer for years and have put up and put upThis past time I returned a monitor over a month ago and kept being told from various Dell representatives I will be contacted/refunded within 24-hours, 24-hours etcand I never hear back again
Consumer is affiliated with U.SArmed Forces Consumer received verified sales promotion via ID.me Consumer encounter numerous issues with application of advertised pricing and special discount via website point of sales Consumer referred to Member Buying Program telephone sales//service Dell associate finally able to "build" and provided written quote for product which indicates valid through September
Consumer submitted credit card info via phone in order to compete transaction in accordance with the quote provided At the last moment--processing payment--consumer informed that sale would not complete because the price of included software component has SUDDENLY increased by $ This was not IAW the provided quote When consumer raised concern and asked to Dell to honor quoted price I was told that I was already receiving a fantastic deal via my military affiliation and/or promotional price Dell sales supervisor ("***") assured me--after being on hold
I called a DELL representative to report malfunctions I was having with a dollar computer I bought from them
THE Sales or tech guy immediately blamed me for not calling sooner for the 1st issue THE computer flashes green and blue when I try to watch videos
I did not bother to call DELLI could deal with a few flashes NEXT, my speakers stopped working THERE is something wrong with the computer system I called Alienware and told them that I needed a new dollar computerThe tech told me that I kept the computer too long so I was stuck with a computer that malfunctionsI asked the tech how long did his records show that I bought the computerThe sales guy told me that my computer was days oldI called the tech a liar because my receipt was in August When a sales guy lies, that's my first warning that's something is amissWhy would a dollar computer need repair this early?
I paid over dollars for AlienwareSo, if the techs can't fix my comput
I bought Dell Alienware for around $Since I bought this laptop it used to heat so badly that at the bottom of the laptop I can barely touchI thought it is my be as I am not from IT background I didn't realize that is a manufacturing defectAfter few months when batter of same laptop started giving problems I called customer care & they found that batter wear level is much higher then what I should have after that much timeSo at that time I asked customer care executive that if my laptop is heating so much could that be an defect or it's just normalSo he ran several test & that time he told me computer is overheating & Thermal throttling is happeningSo he suggested me replace motherboard as laptop is still under warrantyI sent the laptop & they repaired & sent me backI did some testings & again it was heating very badlySo I again called customer care & they ran testing again & they suggested me to send this laptop againI s
Microsoft Office was ordered from Dell It was not delivered Refund / Credit was requested Refund / Credit refused Approximately hours of attorney time was spent attempting to obtain delivery of software and approximately hours of attorney time was spent attempting to obtain refund / credit without success
Customer service from Dell, Incinvolves communications through several tiers of personnel with each contact date involving communications with to or more persons each unable, unwilling or provided with instructions designed to obstruct service and to delay or prevent customer needs and satisfaction
I tried to buy a Inspiron 2-in-from Dell Canada website It was priced at $1,but when I proceeded to checkout the price increased I started a live chat with their representative and he just told me the page was taken away and the offer expired How can they do business like that? They should honor their offer - they should not just change the price as they like Shame on them!
I’m a student and this is the second time I’ve had problems with my laptop, Dell XPS The first time in December 2017, I kept getting an error “Hard Drive - Not Installed” and they had to send a technician to campus to replace the SSDI lost all my filesNow again in October 2018, less than a year later my computer is showing me the same errorThis time I am out of the warranty and Dell wants me to spend $275+ to get it repaired, and again I’m going to lose all my filesI called customer service and they themselves couldn’t even explain why this problem was occurringYou would think they would make sure this problem would never happen again after repairing it once, but I guess notAnd making me pay for the same error happening in less than a year is outrageous.I’ve had to redo several class projects, wasting a whole bunch of time
I purchased a Dell Inspiron with Service Tag *** which has a Basic On-Site WarrantyAfter approximately months of use, the hinge on the right side of the laptop, as well as the bezel around the monitor, completely separated such that the lid will no longer close
After multiple contacts with Dell warranty support, Dell has each time refused to repair this defect under warranty, even though hardware defects are clearly stated as covered under this warranty
I am extremely upset with the service and product I have received from DellLess than years ago I purchased a brand new Latitude laptop with a solid state hard drive and this past week my hard drive crashedI have had the computer for less than yearsDell refuses to hear my complaint or do anything to help me without charging me for it and they will not even send me a disk to reinstall windowsI have never heard of that beforeI am extremely upset that I spent the extra money on a solid state drive only for it to crash less than years after I purchased it
I bought a Dell laptop computer and it has the following problems;
1) the speakers do not work correctly they will not put out sound, the only way to hear something is to connect exterior speakers
2) the start menu for Windows does not come up and the preferences such as time desktop color are all locked and stating that file does not exist
3) there is an error in the Sleep driver as when the computer goes to sleep on occasion it gets stuck turning the hard-drive on and off every couple of seconds well walking out the screen
I purchased Dell Laptops Insprion - along with extended warranties -
both laptop have failed the same way
the left hinge separates and eventually fails
Dell claims that is an out of warranty issue
and they do not cover the repair costs
I paid almost $to repair the 1st laptop
about months ago
and now my other laptop(exact same model) has the same issue
and again I am being asked to pay $for the repair
I have done a search with "dell insprion hinge issue" and there
seems to be a number of other customers experiencing the same issue
There is also a msg on Dell Customer Service site stating that this problem
is caused by not opening the cover correctly which I believe is not the case
as I have been using laptops for more than years and never
has a similar problem
I believe this is a manufacturing defect that Dell is not wanting to cover the cost of repair
and requiring customers to pay to have repaired
Can some review this issue and l
Dell computers
I have wasted many hours talking to dell support and I still have a major problem with my computer
I want it replaced because they just can't fix it
It has been weeks
And I can't get to dell Corp office because I get a foreign voice that can't help me
I have paid extended Warrenty
***
On Jan I contacted Dell on the telephone and ordered "Intuit TurboTax Premier Federal + State Taxes + Fed Efile Tax Preparation Software - PC/Mac Disc." The Dell representative *** * (***@dell.com; ###-###-####) indicated Dell would honor the price match of $as advertised that day on:
***
When the Dell representative processed the order (Order Number: ***), he did not include the price match and instead charged $for the boxed software and $(6%) in tax for a total of $ I have made repeated calls and sent repeated e-mails to the specific Dell salesperson and others at Dell with no response
I orderd a Dell XPS computer from their website 1st one shipped wouldn't turn on, returned, 2nd one shipped had a defective track pack, returned, 3rd on shipped went into never ending loop due to no boot up software I tried to post a negative (one star) product review on their website twice and both times it was blocked I feel they block the negative reviews so that their ratings look good to potential customers I've posted on Googlemaps (locations) and public facebook review as a result Dell wouldn't comment regarding their filtering of reviews
I ordered this XPS for my mom and chose it because I have one that I love that I purchased from the Microsoft store about years ago VERY disappointed in their product and serve and the amount of time I've had to put into this
On April I placed a order for a laptop online with DellI purchased this item using my international credit cardHowever, I wasn't aware that they do not take international cards so the order was deniedSo I call the costumer service and I was told by a representive to purchase Dell gift cards so I could get the laptopSo on April 7th I purchase gift card one $and two $, to get the laptopBut I purchased it using my international card Which remind you they don't takeHowever, I bought my purchase was canceled, but they withdrew the money from my account
But they did not return my money, my money is not on my account anymore
I own an Alienware RI paid $$2,for itThis is the worse machine I ever purchased! Customer service takes days to work on problems and make repeated attempts to fix the same issue (Unrecoverable errors, Freezing, and blue screens) Thus, their performance is less than stellarAfter repeated failures at repair attempts, and promises of a replacement I cannot get this company to exchange this machine or refund my moneyI have emails showing that on June 21, a supervisor who took over the case(*** ***) wrote that after one last attempt to fix the computer, they would start a replacement -- But, here we are today after placing a support call on September 14, with no call back, until September 21, 2018, when I went to their chat, and they finally sent me a message three days later, telling me the machine that I purchased on January 17, 2018, and received on January 25, is not eligible for a replacement! To this date, nobody has even troubleshooted the computer
We purchased three new Dell systems with one year premium support from a third party vendor brand new in the boxEven with proof of purchase they will not warrant a repair for the system due to it being out of the one yearIt has not been a year since we have purchased themThey also will not upgrade the warranties despite the proof of purchase wich also reflects ownership of the system
My laptop was delivered in January and the hard drive crashed by the end of MarchI use it for part time income so after two hours on chat on a Friday, the lady scheduled an on-site technician to come replace the hard driveHe contacted me Thursday by phone and email to schedule the visitI was at work when contact was attempted so I both called and e-mailed him back that evening and never heard back
Contacted tech support and they said part was now on back order and I would need to mail the computer in for repairI questioned why I was contacted if the tech didn't have the replacement hard drive ready to replaceAfter asking for either a replacement laptop, an extension on my warranty, or a refund, I was told by both that the other was the only department could provide that authorizationLong story short, after being transferred to many different people, (I was on the phone with them for hour and minutes), a lady told me they could not refund, by could provide a replace
I had I an order *** on 5/for a routerLater, I found another store B&H has the same item selling for $less ($79.99, ***)According to Dell's price guarantee policy (***)I could get the price protectionHowever, I talked to Dell customer service many timesMost times I was redirected to nowhereIn one conversion, one of the agent (*** *) is very rude and unprofessionalHe denied this policy for my purchase but refuse show me the proof when I asked
I am really disappointed about Dell's customer service
WORST SERVICE EVERStop outsourcing to Indians! Multiple cancelled ordersRequests to have personal information emailed to them such as copies of passports and drivers license which sounds extremely fishyThey are extremely rude and frequently hang up on you when you are trying to talk to themI will never buy another Dell product ever again
I have been a Dell customer for years and have put up and put upThis past time I returned a monitor over a month ago and kept being told from various Dell representatives I will be contacted/refunded within 24-hours, 24-hours etcand I never hear back again
Consumer is affiliated with U.SArmed Forces Consumer received verified sales promotion via ID.me Consumer encounter numerous issues with application of advertised pricing and special discount via website point of sales Consumer referred to Member Buying Program telephone sales//service Dell associate finally able to "build" and provided written quote for product which indicates valid through September
Consumer submitted credit card info via phone in order to compete transaction in accordance with the quote provided At the last moment--processing payment--consumer informed that sale would not complete because the price of included software component has SUDDENLY increased by $ This was not IAW the provided quote When consumer raised concern and asked to Dell to honor quoted price I was told that I was already receiving a fantastic deal via my military affiliation and/or promotional price Dell sales supervisor ("***") assured me--after being on hold
I called a DELL representative to report malfunctions I was having with a dollar computer I bought from them
THE Sales or tech guy immediately blamed me for not calling sooner for the 1st issue THE computer flashes green and blue when I try to watch videos
I did not bother to call DELLI could deal with a few flashes NEXT, my speakers stopped working THERE is something wrong with the computer system I called Alienware and told them that I needed a new dollar computerThe tech told me that I kept the computer too long so I was stuck with a computer that malfunctionsI asked the tech how long did his records show that I bought the computerThe sales guy told me that my computer was days oldI called the tech a liar because my receipt was in August When a sales guy lies, that's my first warning that's something is amissWhy would a dollar computer need repair this early?
I paid over dollars for AlienwareSo, if the techs can't fix my comput
I bought Dell Alienware for around $Since I bought this laptop it used to heat so badly that at the bottom of the laptop I can barely touchI thought it is my be as I am not from IT background I didn't realize that is a manufacturing defectAfter few months when batter of same laptop started giving problems I called customer care & they found that batter wear level is much higher then what I should have after that much timeSo at that time I asked customer care executive that if my laptop is heating so much could that be an defect or it's just normalSo he ran several test & that time he told me computer is overheating & Thermal throttling is happeningSo he suggested me replace motherboard as laptop is still under warrantyI sent the laptop & they repaired & sent me backI did some testings & again it was heating very badlySo I again called customer care & they ran testing again & they suggested me to send this laptop againI s
Microsoft Office was ordered from Dell It was not delivered Refund / Credit was requested Refund / Credit refused Approximately hours of attorney time was spent attempting to obtain delivery of software and approximately hours of attorney time was spent attempting to obtain refund / credit without success
Customer service from Dell, Incinvolves communications through several tiers of personnel with each contact date involving communications with to or more persons each unable, unwilling or provided with instructions designed to obstruct service and to delay or prevent customer needs and satisfaction
I tried to buy a Inspiron 2-in-from Dell Canada website It was priced at $1,but when I proceeded to checkout the price increased I started a live chat with their representative and he just told me the page was taken away and the offer expired How can they do business like that? They should honor their offer - they should not just change the price as they like Shame on them!
I’m a student and this is the second time I’ve had problems with my laptop, Dell XPS The first time in December 2017, I kept getting an error “Hard Drive - Not Installed” and they had to send a technician to campus to replace the SSDI lost all my filesNow again in October 2018, less than a year later my computer is showing me the same errorThis time I am out of the warranty and Dell wants me to spend $275+ to get it repaired, and again I’m going to lose all my filesI called customer service and they themselves couldn’t even explain why this problem was occurringYou would think they would make sure this problem would never happen again after repairing it once, but I guess notAnd making me pay for the same error happening in less than a year is outrageous.I’ve had to redo several class projects, wasting a whole bunch of time
I purchased a Dell Inspiron with Service Tag *** which has a Basic On-Site WarrantyAfter approximately months of use, the hinge on the right side of the laptop, as well as the bezel around the monitor, completely separated such that the lid will no longer close
After multiple contacts with Dell warranty support, Dell has each time refused to repair this defect under warranty, even though hardware defects are clearly stated as covered under this warranty
I am extremely upset with the service and product I have received from DellLess than years ago I purchased a brand new Latitude laptop with a solid state hard drive and this past week my hard drive crashedI have had the computer for less than yearsDell refuses to hear my complaint or do anything to help me without charging me for it and they will not even send me a disk to reinstall windowsI have never heard of that beforeI am extremely upset that I spent the extra money on a solid state drive only for it to crash less than years after I purchased it
I bought a Dell laptop computer and it has the following problems;
1) the speakers do not work correctly they will not put out sound, the only way to hear something is to connect exterior speakers
2) the start menu for Windows does not come up and the preferences such as time desktop color are all locked and stating that file does not exist
3) there is an error in the Sleep driver as when the computer goes to sleep on occasion it gets stuck turning the hard-drive on and off every couple of seconds well walking out the screen
I purchased Dell Laptops Insprion - along with extended warranties -
both laptop have failed the same way
the left hinge separates and eventually fails
Dell claims that is an out of warranty issue
and they do not cover the repair costs
I paid almost $to repair the 1st laptop
about months ago
and now my other laptop(exact same model) has the same issue
and again I am being asked to pay $for the repair
I have done a search with "dell insprion hinge issue" and there
seems to be a number of other customers experiencing the same issue
There is also a msg on Dell Customer Service site stating that this problem
is caused by not opening the cover correctly which I believe is not the case
as I have been using laptops for more than years and never
has a similar problem
I believe this is a manufacturing defect that Dell is not wanting to cover the cost of repair
and requiring customers to pay to have repaired
Can some review this issue and l
Dell computers
I have wasted many hours talking to dell support and I still have a major problem with my computer
I want it replaced because they just can't fix it
It has been weeks
And I can't get to dell Corp office because I get a foreign voice that can't help me
I have paid extended Warrenty
***
On Jan I contacted Dell on the telephone and ordered "Intuit TurboTax Premier Federal + State Taxes + Fed Efile Tax Preparation Software - PC/Mac Disc." The Dell representative *** * (***@dell.com; ###-###-####) indicated Dell would honor the price match of $as advertised that day on:
***
When the Dell representative processed the order (Order Number: ***), he did not include the price match and instead charged $for the boxed software and $(6%) in tax for a total of $ I have made repeated calls and sent repeated e-mails to the specific Dell salesperson and others at Dell with no response
I orderd a Dell XPS computer from their website 1st one shipped wouldn't turn on, returned, 2nd one shipped had a defective track pack, returned, 3rd on shipped went into never ending loop due to no boot up software I tried to post a negative (one star) product review on their website twice and both times it was blocked I feel they block the negative reviews so that their ratings look good to potential customers I've posted on Googlemaps (locations) and public facebook review as a result Dell wouldn't comment regarding their filtering of reviews
I ordered this XPS for my mom and chose it because I have one that I love that I purchased from the Microsoft store about years ago VERY disappointed in their product and serve and the amount of time I've had to put into this