I purchased a new computer from *** on September 28th
The order was suppose to include a "free digital copy of Tomb Raider & Rise of the Tomb Raider"
My new computer arrived on Monday, October 1st
I never received instruction on how to obtain my free digital copy of this product
I contact Dell Customer Service on Monday, October 1, regarding the missing product My submission generated a request number: ***
Also on Monday, October 1, I chatted with an online with a Customer Service Rep: Agent (***)
He gave me the link to redeem a free digital download: ***
The link is broken and doesn't work
I was contacted by *** *** on October His email stated that the instructions on the free digital download would be emailed on October
I waited and received no such email on October
Today October I was emailed by ***
4/1: I purchased a new laptop from dell.com
4/11: Computer arrivedThere was nothing in the box except the computer (no way to plug it in)I tried to contact customer service, but it was after hours (they close at my time, and I am usually still at work)They did have customer service available to prospective customers, just not current onesAnyway, I was able to send an email
4/12: Received reply that I was being shipped a power cord
4/13: Received a confirmation that the "power cord for pin adapter" had shippedRealizing they were only sending me half of what I needed, I again reached out, this time to specifically request the adapterAgain, customer service was only available to me by email
4/14: I received a response email that I was being shipped an adapter, and it would arrive on or by 4/
4/18: Dell sends an email asking me to confirm my issue is resolvedWebsite indicates the adapter still had not even shippedI again emailed customer serviceI rece
Purchased a new laptop which failed within hoursDell Tech support (by phone) determined laptop was unrepairableI was told they would build a NEW replacement laptop by their representativesI have it in writing from them it would be new and NOT a refurbished modelAfter many emails and phone calls (all to their overseas call center) I asked for a USA number and was told that one doesn't existFinally, a laptop appeared on my front doorstepIt was in an oil stained box, and it WAS A REFURBISHED (USED) itemAttempts to contact Dell have gone unanswered, there is no way to contact DELL in Round Rock Texas for resolutionI have essentially paid full price for a refurb, they have not honored the promised agreement, and there is no way to contact them other than driving half way across the country to Texas for a personal visit
My daughter's Dell laptop had pieces of the power adapter break off inside her laptop about months ago She had the laptop fixed ($160) and we purchased a brand new Dell adapter ($90) at the beginning of March (she received it on March 6th) The new adapter had the insides break off inside her laptop last week
I called Dell regarding the problem last Thursday night (April 12th) I was told that her computer was no longer under warranty When I explained that it was a brand new adapter, therefore it seems like a design flaw I was told that the adapter had a year warranty, however it would not be covered because it was caused by user misuseThe Dell supervisor (*** ***) told me to send him pictures of the adapter and laptop (with piece in it) and he would "see what he could do, however he was not hopeful) I sent the pictures
Yesterday (Sunday, April 15th) I received a call from Dell The employee (not *** ***) told me that they had reviewed the photos and it
My father bought a television from Dell on December 11thWe had a deal for $off and a $gift card
It arrived at our home with no protective packaging, just a TV shipped in a retail shelf boxThe screen was puncturedWe sent it back
Nine days later I contacted support, and they gave me a runaround, sending me to five different departmentsThey said they could not honor the deal he had paid for and would only return the moneyNot only have they caused a major inconvenience to my family, they're not willing to honor the deal they agreed upon when the product was shipped
This seems like a bait and switch to me - break or cause the critical damage of a product which is significantly marked down in price, and force the customer to buy the item at a markup
The exchange rule for Dell is days, which means that I can exchange or return the laptop I ordered in daysThey calculated from the purchase dateHowever, I ordered it online at Sepand it delivered at SepSo when I realized that there is a serious problem with the laptop at OctI couldn't return it or exchange it
I feel the rule is wrong as some customers will lose the right of returning or exchange the product even they didn't get it on hand if the shipment delays more than month
I purchased a new Dell XPS laptop in October from the Microsoft Store (online) The USB and bluetooth didn't work properly and I called Dell tech support shortly after purchase They installed software on my computer to try to get it to work (Samsung Kies) and after hrs on the phone it still didn't work I was told there was no fix for the computer I hobbled along not connecting any peripherals to the computer and then tried my new phone It too wouldn't connect I again called Dell and was told to do a reinstall of the o/s I did that and it still didn't work I've received the run around from Dell trying to get this issue resolved and now the computer is out of warranty and I'm told there is nothing they can do I found many other people online who had the same problem and a new motherboard was needed (I have pdf's showing a Dell agent responding on a forum regarding this exact problem) This issue arose on day and Dell never provided a fix I should ha
I called a DELL representative to report malfunctions I was having with a dollar computer I bought from them
THE Sales or tech guy immediately blamed me for not calling sooner for the 1st issue THE computer flashes green and blue when I try to watch videos
I did not bother to call DELLI could deal with a few flashes NEXT, my speakers stopped working THERE is something wrong with the computer system I called Alienware and told them that I needed a new dollar computerThe tech told me that I kept the computer too long so I was stuck with a computer that malfunctionsI asked the tech how long did his records show that I bought the computerThe sales guy told me that my computer was days oldI called the tech a liar because my receipt was in August When a sales guy lies, that's my first warning that's something is amissWhy would a dollar computer need repair this early?
I paid over dollars for AlienwareSo, if the techs can't fix my comput
I purchased a Dell XPS (5960) laptop on 3/14/This is a premium laptop costed around $
I am having issues from the day I purchased this laptopInitially I had lot of screen related issuesIn July, the laptop stopped to onDell replaced the motherboardDuring this issue, I had a long conversation with *** *** (Advanced Resolution) describing him how frustrated I am using this expensive Dell XPS Laptop: I was having screen flickering issues, occasional crashes and finally the laptop never turned onI had insisted *** to get the laptop replaced or issue a refundI was denied of either*** instead arranged for an express service repair and promised me that all the issues will be taken careI reluctantly accepted ***'s resolutionI shipped the laptopThe motherboard had some issues it seems and it was replaced and I got my laptop back
From the time I got the Laptop back, I am having crashing issuesRecently the crashing issues has rendere
Purchased a laptop for my business from DellComputer received good reviews onlineWithin one month of working with the computer the entire keyboard stops working We follow all the steps customer support has to fix the computer and it doesn't workWe send it back in to them and they replace the keyboard but return it in a slightly beat up conditionLess than weeks after that the computer stops connecting to the internetThe only way to get this to work again is by restarting the computer completely (Obviously not the desired course of action if this happens every 10-minutes)We follow support's instructions and believe the issue has been fixedThe employee that was using the computer leaves the company and it is not touched for monthsOnly to have the issue return when someone starts using the computerWe are now going on our 4th week back and forth with Dell serviceThe computer has been sent in for service and was returned non functioning now both keyboard, process
Hello, our dell XPS laptop(Service Tag ***) has had three different motherboards replaced (Request #: ***- Created: May 19, 2016, ***- March 12, 2016, #:***- May 21, 2015) in less then one year periodon the last service call, the laptop encountered the same symptom of not turning onafter dell installed a new motherboard and dell technical support was contacted on May 22,This issue is the fourth time that this laptop has had and dell has not resolved the issue
Ordered two monitor online and got canceled without notifying meI do not realize that the order was canceled until the day of the expected delivery date when I go to the website and manually type in my order numberWhen I contact customer service for update on why my order was canceled and was told that it was a pricing error and Dell does not honor such error When asked for compensation, customer service told me that they cannot do anything about it
I was going to buy a new XPSlaptop on Dell's websiteSo, I put my first order on of the OctThen, I received a damaged one with a scratch on the shell of the laptop
According to procedure, I submitted a request for a replacement orderHowever, Dell shipped to my old address after I confirmed my current address with their agents by emails or calls for so many timesEven though they fixed this problem, there was still another worse problem
When I received and opened the replacement order, I tried to turn the laptop onBut it failedThe laptop was unfunctional and defective
I'm done with thatI reported this thing to Dell againHowever, recently, the agent in Dell's customer care who is in charge of my stuff doesn't reply my emails and callsI cannot contact himThey put another replacement order for meHowever, I have to wait for another nearly days to receive itI'm really disaapointed and frustrated about thatI waste too much time on this issue
Poor customer serviceI purchased a productMy product was supposed to be shipped next day I received a email stating that my product has already been shipped with the tracking numberMy package was never delivered at the time that was statedI called FedEx and they stated that Dell never shipped the package to themI contacted Dell and they did not seem to know where my package wasThey escalated my complaint to upper management I was told I was going to receive a phone call into hours but never received the call On my fourth call a customer service rep told me that she still didn't know why my product was not being shipped even though my email said that it was already shippedIt took four days to even be able to get a refundMy complaint is that nobody there knew what was going on and as a current card Holder for this company I believe that these things should not happenI will not shop with Dell again and I will close my account for good
I have waiting on a confirmed refund for over monthsEverytime I follow up, I'm given a different excuse and am told I will receive the check in business daysThe latest is:
Dear ***,
Dell Order Number ***
I am afraid to inform you that as per finance team, there is an Issue with the dispatches being processed and check # not getting triggered, IT is working on the sameWe will keep you updated
Thank you for choosing DellWish you a great day
Sincerely,
*** * * Case Specialist
Dell Customer Care
I bought a laptop from dell in and had a service contract with them The first laptop I had started to have issues around the 2nd month that I had it and it had to be replaced I received a refurbished laptop from Dell and it worked good for several months I then upgraded to windows ten and the laptop started to have issues with the touchpad I have been on the phone over times with dell with this new problem and they have tried to replace parts and also have had the laptop sent to dell for service I am still experiencing the problem with the laptop and am unsatisfied with the handling of the problem I have a service contract with dell and they are refusing to replace the laptop or provide a refund of some of the purchase price Throughout the ownership of the product I have been on the phone over times with experiencing problems with the laptop and feel that I deserve better options with the problem at hand
Purchased a new Inspiron in laptop in july 2015, out of the box it was failing, Dell replaced the laptop and problem still existsLaptop shuts down without warning, locks up, slow and lagsThe touchscreen doesnt work consistently and One Note has been rendered useless with this tin can..I bought the fastest processor and (Core I7) and the Solid State HarddriveThis laptop should operate at lightning speedsConstant troubleshooting with Dell and Microsoft to no availResearch indicates that complaints against the DELL in Inspiron Series are overly abundant on many forums and blogsComplaints are the same, Dell has done nothing to resolve the issue with consumersIn fact these series of laptops (Inspiron in 1) are on sale up to 40% off Just purchased an Acer with exact hardware and software configurations and not a single hiccup, no lagging, no shutdowns and very fast, and the touchscreen works flawlesslyDell gave me the runaround for a year until my warranty e
I purchased a laptop (Dell 5548) and the top right hinge had broken from useI contacted Dell by phone and they stated I would have to pay additional cost to get it repairedAfter further research I found that this is a regular issue with this certain computer affecting a large number of peopleIt was also made known that dell support knew of this common issue but insisted it was not their problem and customers affected would have to pay for their engineering errorI dont believe that a company when made aware of a defect of their product should be allowed to continue to sell it and not offer a recall or free repair
I bought a dell laptop computer from dell and it has 4gb of memory which the salesman on the phone said is plenty,after using it after a couple of months after receiving the computer I noticed the computer is very slow and freezes a lot,I called dell customer service and they basically told me my computer is worthless because it doesn't have a lot of memory therefore the slowness of the computer and the freezing is normal.my express service code is:***
I purchased a new computer from *** on September 28th
The order was suppose to include a "free digital copy of Tomb Raider & Rise of the Tomb Raider"
My new computer arrived on Monday, October 1st
I never received instruction on how to obtain my free digital copy of this product
I contact Dell Customer Service on Monday, October 1, regarding the missing product My submission generated a request number: ***
Also on Monday, October 1, I chatted with an online with a Customer Service Rep: Agent (***)
He gave me the link to redeem a free digital download: ***
The link is broken and doesn't work
I was contacted by *** *** on October His email stated that the instructions on the free digital download would be emailed on October
I waited and received no such email on October
Today October I was emailed by ***
4/1: I purchased a new laptop from dell.com
4/11: Computer arrivedThere was nothing in the box except the computer (no way to plug it in)I tried to contact customer service, but it was after hours (they close at my time, and I am usually still at work)They did have customer service available to prospective customers, just not current onesAnyway, I was able to send an email
4/12: Received reply that I was being shipped a power cord
4/13: Received a confirmation that the "power cord for pin adapter" had shippedRealizing they were only sending me half of what I needed, I again reached out, this time to specifically request the adapterAgain, customer service was only available to me by email
4/14: I received a response email that I was being shipped an adapter, and it would arrive on or by 4/
4/18: Dell sends an email asking me to confirm my issue is resolvedWebsite indicates the adapter still had not even shippedI again emailed customer serviceI rece
Purchased a new laptop which failed within hoursDell Tech support (by phone) determined laptop was unrepairableI was told they would build a NEW replacement laptop by their representativesI have it in writing from them it would be new and NOT a refurbished modelAfter many emails and phone calls (all to their overseas call center) I asked for a USA number and was told that one doesn't existFinally, a laptop appeared on my front doorstepIt was in an oil stained box, and it WAS A REFURBISHED (USED) itemAttempts to contact Dell have gone unanswered, there is no way to contact DELL in Round Rock Texas for resolutionI have essentially paid full price for a refurb, they have not honored the promised agreement, and there is no way to contact them other than driving half way across the country to Texas for a personal visit
My daughter's Dell laptop had pieces of the power adapter break off inside her laptop about months ago She had the laptop fixed ($160) and we purchased a brand new Dell adapter ($90) at the beginning of March (she received it on March 6th) The new adapter had the insides break off inside her laptop last week
I called Dell regarding the problem last Thursday night (April 12th) I was told that her computer was no longer under warranty When I explained that it was a brand new adapter, therefore it seems like a design flaw I was told that the adapter had a year warranty, however it would not be covered because it was caused by user misuseThe Dell supervisor (*** ***) told me to send him pictures of the adapter and laptop (with piece in it) and he would "see what he could do, however he was not hopeful) I sent the pictures
Yesterday (Sunday, April 15th) I received a call from Dell The employee (not *** ***) told me that they had reviewed the photos and it
I paid for a recovery disk but they sent the wrong one They will not send the correct device
My father bought a television from Dell on December 11thWe had a deal for $off and a $gift card
It arrived at our home with no protective packaging, just a TV shipped in a retail shelf boxThe screen was puncturedWe sent it back
Nine days later I contacted support, and they gave me a runaround, sending me to five different departmentsThey said they could not honor the deal he had paid for and would only return the moneyNot only have they caused a major inconvenience to my family, they're not willing to honor the deal they agreed upon when the product was shipped
This seems like a bait and switch to me - break or cause the critical damage of a product which is significantly marked down in price, and force the customer to buy the item at a markup
The exchange rule for Dell is days, which means that I can exchange or return the laptop I ordered in daysThey calculated from the purchase dateHowever, I ordered it online at Sepand it delivered at SepSo when I realized that there is a serious problem with the laptop at OctI couldn't return it or exchange it
I feel the rule is wrong as some customers will lose the right of returning or exchange the product even they didn't get it on hand if the shipment delays more than month
I purchased a new Dell XPS laptop in October from the Microsoft Store (online) The USB and bluetooth didn't work properly and I called Dell tech support shortly after purchase They installed software on my computer to try to get it to work (Samsung Kies) and after hrs on the phone it still didn't work I was told there was no fix for the computer I hobbled along not connecting any peripherals to the computer and then tried my new phone It too wouldn't connect I again called Dell and was told to do a reinstall of the o/s I did that and it still didn't work I've received the run around from Dell trying to get this issue resolved and now the computer is out of warranty and I'm told there is nothing they can do I found many other people online who had the same problem and a new motherboard was needed (I have pdf's showing a Dell agent responding on a forum regarding this exact problem) This issue arose on day and Dell never provided a fix I should ha
I called a DELL representative to report malfunctions I was having with a dollar computer I bought from them
THE Sales or tech guy immediately blamed me for not calling sooner for the 1st issue THE computer flashes green and blue when I try to watch videos
I did not bother to call DELLI could deal with a few flashes NEXT, my speakers stopped working THERE is something wrong with the computer system I called Alienware and told them that I needed a new dollar computerThe tech told me that I kept the computer too long so I was stuck with a computer that malfunctionsI asked the tech how long did his records show that I bought the computerThe sales guy told me that my computer was days oldI called the tech a liar because my receipt was in August When a sales guy lies, that's my first warning that's something is amissWhy would a dollar computer need repair this early?
I paid over dollars for AlienwareSo, if the techs can't fix my comput
I purchased a Dell XPS (5960) laptop on 3/14/This is a premium laptop costed around $
I am having issues from the day I purchased this laptopInitially I had lot of screen related issuesIn July, the laptop stopped to onDell replaced the motherboardDuring this issue, I had a long conversation with *** *** (Advanced Resolution) describing him how frustrated I am using this expensive Dell XPS Laptop: I was having screen flickering issues, occasional crashes and finally the laptop never turned onI had insisted *** to get the laptop replaced or issue a refundI was denied of either*** instead arranged for an express service repair and promised me that all the issues will be taken careI reluctantly accepted ***'s resolutionI shipped the laptopThe motherboard had some issues it seems and it was replaced and I got my laptop back
From the time I got the Laptop back, I am having crashing issuesRecently the crashing issues has rendere
Purchased a laptop for my business from DellComputer received good reviews onlineWithin one month of working with the computer the entire keyboard stops working We follow all the steps customer support has to fix the computer and it doesn't workWe send it back in to them and they replace the keyboard but return it in a slightly beat up conditionLess than weeks after that the computer stops connecting to the internetThe only way to get this to work again is by restarting the computer completely (Obviously not the desired course of action if this happens every 10-minutes)We follow support's instructions and believe the issue has been fixedThe employee that was using the computer leaves the company and it is not touched for monthsOnly to have the issue return when someone starts using the computerWe are now going on our 4th week back and forth with Dell serviceThe computer has been sent in for service and was returned non functioning now both keyboard, process
Hello, our dell XPS laptop(Service Tag ***) has had three different motherboards replaced (Request #: ***- Created: May 19, 2016, ***- March 12, 2016, #:***- May 21, 2015) in less then one year periodon the last service call, the laptop encountered the same symptom of not turning onafter dell installed a new motherboard and dell technical support was contacted on May 22,This issue is the fourth time that this laptop has had and dell has not resolved the issue
Ordered two monitor online and got canceled without notifying meI do not realize that the order was canceled until the day of the expected delivery date when I go to the website and manually type in my order numberWhen I contact customer service for update on why my order was canceled and was told that it was a pricing error and Dell does not honor such error When asked for compensation, customer service told me that they cannot do anything about it
I was going to buy a new XPSlaptop on Dell's websiteSo, I put my first order on of the OctThen, I received a damaged one with a scratch on the shell of the laptop
According to procedure, I submitted a request for a replacement orderHowever, Dell shipped to my old address after I confirmed my current address with their agents by emails or calls for so many timesEven though they fixed this problem, there was still another worse problem
When I received and opened the replacement order, I tried to turn the laptop onBut it failedThe laptop was unfunctional and defective
I'm done with thatI reported this thing to Dell againHowever, recently, the agent in Dell's customer care who is in charge of my stuff doesn't reply my emails and callsI cannot contact himThey put another replacement order for meHowever, I have to wait for another nearly days to receive itI'm really disaapointed and frustrated about thatI waste too much time on this issue
Poor customer serviceI purchased a productMy product was supposed to be shipped next day I received a email stating that my product has already been shipped with the tracking numberMy package was never delivered at the time that was statedI called FedEx and they stated that Dell never shipped the package to themI contacted Dell and they did not seem to know where my package wasThey escalated my complaint to upper management I was told I was going to receive a phone call into hours but never received the call On my fourth call a customer service rep told me that she still didn't know why my product was not being shipped even though my email said that it was already shippedIt took four days to even be able to get a refundMy complaint is that nobody there knew what was going on and as a current card Holder for this company I believe that these things should not happenI will not shop with Dell again and I will close my account for good
I have waiting on a confirmed refund for over monthsEverytime I follow up, I'm given a different excuse and am told I will receive the check in business daysThe latest is:
Dear ***,
Dell Order Number ***
I am afraid to inform you that as per finance team, there is an Issue with the dispatches being processed and check # not getting triggered, IT is working on the sameWe will keep you updated
Thank you for choosing DellWish you a great day
Sincerely,
*** * * Case Specialist
Dell Customer Care
I bought a laptop from dell in and had a service contract with them The first laptop I had started to have issues around the 2nd month that I had it and it had to be replaced I received a refurbished laptop from Dell and it worked good for several months I then upgraded to windows ten and the laptop started to have issues with the touchpad I have been on the phone over times with dell with this new problem and they have tried to replace parts and also have had the laptop sent to dell for service I am still experiencing the problem with the laptop and am unsatisfied with the handling of the problem I have a service contract with dell and they are refusing to replace the laptop or provide a refund of some of the purchase price Throughout the ownership of the product I have been on the phone over times with experiencing problems with the laptop and feel that I deserve better options with the problem at hand
Purchased a new Inspiron in laptop in july 2015, out of the box it was failing, Dell replaced the laptop and problem still existsLaptop shuts down without warning, locks up, slow and lagsThe touchscreen doesnt work consistently and One Note has been rendered useless with this tin can..I bought the fastest processor and (Core I7) and the Solid State HarddriveThis laptop should operate at lightning speedsConstant troubleshooting with Dell and Microsoft to no availResearch indicates that complaints against the DELL in Inspiron Series are overly abundant on many forums and blogsComplaints are the same, Dell has done nothing to resolve the issue with consumersIn fact these series of laptops (Inspiron in 1) are on sale up to 40% off Just purchased an Acer with exact hardware and software configurations and not a single hiccup, no lagging, no shutdowns and very fast, and the touchscreen works flawlesslyDell gave me the runaround for a year until my warranty e
I purchased a laptop (Dell 5548) and the top right hinge had broken from useI contacted Dell by phone and they stated I would have to pay additional cost to get it repairedAfter further research I found that this is a regular issue with this certain computer affecting a large number of peopleIt was also made known that dell support knew of this common issue but insisted it was not their problem and customers affected would have to pay for their engineering errorI dont believe that a company when made aware of a defect of their product should be allowed to continue to sell it and not offer a recall or free repair
I bought a dell laptop computer from dell and it has 4gb of memory which the salesman on the phone said is plenty,after using it after a couple of months after receiving the computer I noticed the computer is very slow and freezes a lot,I called dell customer service and they basically told me my computer is worthless because it doesn't have a lot of memory therefore the slowness of the computer and the freezing is normal.my express service code is:***