I purchased this Alienware Area Ron 5/20/2014(currently under warranty), I was told at the time of purchase the item was upgradable from *** *** the Dell rep, the Dell site also(and still) says I can upgrade the workstationI am now in the position to upgrade my computer and now being told that they don't carry the power supply that is needed to upgrade other components, the power supply is the KEY component for any further upgradeA few months ago I spoke with Dayan Desanti from Alienware tech support she also said I could upgrade the power supply from Alienware.Today I spoke with Andrew the Alienware manager he stated that they will not have the part and there is nothing he can do, he advised me that I use a third party power supply, I advised him that a third party power supply would require re-wiring the motherboard which would void the Alienware warrentyHe then adivised me that I could buy another Alienware Rwith the 1500w power supply I advised him the only reas
Order Info
Order Date: 03/01/
Dell Purchase ID: ***
This is the 2nd order Dell cancelled, and refused to ship the product BUT at the same time did not refund my money back to my gift card which has prevented me from using itSince these gift cards have expiry, DELL CANNOT keep it even after cancelling order
Main concern, is that Dell is cancelling order which has been placed online from their website even though I used only Gift Cards which is what their system allowsHowever, its ridiculous that Dell chose to cancel order just because reward was also used on this orderIf we are not supposed to use Rewards as the 4th payment method, then WHY IS DELL ALLOWING IT TO GO THROUGH THE CHECKOUT PROCESS???
Its very strange that Dell prevents us from entering more than payment methods during checkout, but then allows us to use REWARDS as the additional payment method, which if its not allowed could be easily stopped at the checkout pageThe very reason its al
I ordered a Dell computer for $plus taxWhen I received the bill it added $for McAfee antivirus which was according to the website supposed to be included in the price for yearI already have a McAfee account and I don't need another oneI installed my own McAfee antivirus on the computer so I have no need for the one that was suppose to be included in the price
I made orders on Dell for solid state drives:
Order #: *** and ***
Both orders were confirmed and in stock However, Dell has cancelled my order leading me to miss the deadline to deliver my computer to my customers I want Dell to deliver my order especially both of these orders had been confirmed
I purchased a laptop months ago service tag# *** I turned it on days ago and it came up with a screen to contact customer support “no bootable device “So I tried to call customer support and spoke to a woman named *** who told me she needed to send me to out of warranty repair, after being on hold for minutes another woman named *** said the computer is out of warranty I stated I understand I am just trying to figure out if it needs to go to a repair shop or be replaced All she could say is it’s out of warranty and I have to pay I stated this is their product and I’m calling for technical support and they refused I asked to speak to a supervisor who said his name is “***” and said in the box the computer came in after months the warranty ends I didn’t ask for a new computer I just asked for help and apparently all they want is more money and I feel a simple laptop should last longer than months Being in customer service if I did what these people
I purchased two hard drives from Dell Inc almost a month ago The package was to be delivered via day delivery
Instead of being delivered, they recalled the package (per the tracking number provided to me)
I never received the package, nor an email telling me my order was cancelled, and I also have not received a refund for the order
On November 10th, I placed an order online with a Customer Service Agent (name can be provided if needed) via chat feature (session id ***)- for a laptop battery, (4) Xbox Live Month Subscription/memberships (a digital delivery), and a digital copy of Fallout Tricentennial Edition for Xbox One (again, a digital delivery)I received the physical laptop battery via UPS but not the rest of my order- which consisted of digital codes that did not physically have to be packaged or shipped anywhere
I contacted Customer Service (which is a call center in a foreign country, judging by the service that I received) via telephone on November 14th, because neither the Xbox Live membership codes, nor the game code had been deliveredThe first representative (of FOUR) that I spoke with was barely understandable, and insulting as well- insisting that she could not understand me and asking that I speak English (she spoke very broken, heavily accented English, BTW)After minutes, she
Yesterday, December 20, I received the Windows Update and checked my printer due to issues that have occurred before and urgent needs to have scan and print ability I have a Premium Tech Service that covers software issues and hardware When you contact Dell it like rolling the dice of the type of service you will get at Dell Resolved wise and simple lies and the run around The upgrade causes issues to the PC so that any type of wireless device could be effected Microsoft has explained the responsibility of other parties needing to do their part I watched the TECH ON MY PC There were no issues until the immediate update The Tech on pupose would use old windows bit instead of the most up to date windows bit to update and resolve issues with the pc program I spent hours and in tears over occurring around holiday, illness and duration of hardship and urgent needs to resolve the issues Dell told me that again and did similar before lied and told me t
My Dell computer was broken, so I called Dell technical support and bought one time support spending $($was charged on my credit card)
The lady who spoke to me gave me the case # and a phone number with her extension
She said I need to use someone else's computer to go to dell website, download file and burn on CDShe also said I must be on the phone with them while I'm doing it
I found out it's very difficult to arrange appointments at the same time, Dell technical support rep and a person I borrow a computer from
So, I called the phone number she provided and pushed her extensionI tried times but someone else answered the phone
I requested them to provide me step by step instruction which website I have to go and which file I have to download so that I can do it by myself without talking to Dell technical rep on the phone
The first rep couldn't help me after I provided all information and explained everythingI was forwarded to the 2nd re
Nearly one year ago, in early 2017, I wrote to Dell about the exact issue that is described in this service bulletin here: ***
This is a widely documented problem Here are just a few articles describing the issue: ***
*** *** ***
My battery began to swell, and made the touchpad unusable I had to send in my system for repair, and eventually the battery was replaced, and the system was sent back to me
However, at the time, in spite of thousands of user complaints, Dell refused to acknowledge this as being a manufacturing defect, and this repair came at a cost of $for parts and service, because my system was only a few weeks out of warranty when
Back In August, I made a purchase of a computer hard drive online using a dell preferred credit card account, I later returned the product few days after because it was not compatible with my desktop monitorI have made numerous calls and complaints to this business claiming they will fix my issue which they never didThe total amount was $Because of this, my credit score has decreasedI have the return receipt confirming that they had received the item around August 24-26, and they are telling me otherwiseI am still being charge on the account with accumulating late interest fees for nothing
Hi,
I'm having some issues with charging my computer My computer occasionally tells me that it does not recognize the wattage or type of the AC adapter and that it will not be able to charge the battery This error message always goes away However, this time the message did not go away, and my computer will not charge If it is plugged it, it works, and it just says "Plugged in, not charging"
I called customer support, and spoke to someone for over an hour He tried a bunch of different trouble shooting techniques Unfortunately, we were unable to resolve the issues He then told me that I could send my computer in for repairs since it is still under warranty I purchased my computer months ago
Unfortunately, I am in the process of moving across the country to begin my *** program I will be driving from ** to ***, and I leave on Friday I do not have a place to live yet in *** I plan to stay in a hotel or AirBnB, but I do not know where I will
The exchange rule for Dell is days, which means that I can exchange or return the laptop I ordered in daysThey calculated from the purchase dateHowever, I ordered it online at Sepand it delivered at SepSo when I realized that there is a serious problem with the laptop at OctI couldn't return it or exchange it
I feel the rule is wrong as some customers will lose the right of returning or exchange the product even they didn't get it on hand if the shipment delays more than month
I purchased this computer at the end of December At no fault to Dell, the *** manager almost refused to sell me the computer because she was due for a break, but once she decided to, she was in such a rush that she didn't process my request for an extended warranty A few days after purchasing the computer, I immediately noticed issues The keyboard would stop responding at times, making me have to use the on screen keyboard I contact Dell support and the issue was temporarily resolved Due to health issues, I wasn't able to contact them about the other issues for months (My daughter was born prematurely and we spent a lot of time in the NICU.) So mid July, I contacted them because the battery never charges for the computer The representative was very nice and helpful and eventually sent me a battery and AC adapter to correct the issue It worked for a couple of days, but now I'm having the same issue *Plugged in, Not Charging* This came about when, as often happen
Hi my name is Alex S*** On 1/9/I placed an online order on Dell.com for computer graphics cards totaling $When I placed my order the Dell website clearly stated that the items were in stock and ready to ship immediatelyThey were not back ordered or out of stockIt's been months now and I still have not received my itemsEvery week on Tuesday I'm notified that my order is delayed until the following weekThen the following week on Tuesday I receive notice that the order is further delayedI payed for the order with a combination of 2500$ of Dell gift cards which I bought specifically for this order and the rest I payed for with a credit cardMy gift cards have already been charged and Dell shows no sign of sending me my orderI have contacted Dell’s customer service numerous times only to be transferred endlessly to different department or receive the same information that the graphics cards will arrive next weekDell representatives continually provide a
Account number: *** Cr: ***
I received a bill for a balance due of $with original amount of $This payment was made originally at the time of purchase with my credit card when I purchased the computer
This charge is erroneousI have the credit card statement that this payment was paidI don't understand the $charge
I am now threatened with this amount to be sent to collections
I purchased a Dell Laptop in Feb I had issues from the very beginning After several chat session, phone calls and multiple house calls nothing was ever resolved I conceded to let them replace the computer with a refurbished one Now this refurbished one has even worse issues to which their Technical Support department wants me to mail it in to them to look at and then they will contact me with what they want to do The warranty expires in a week and nothing is being resolved
Have given Dell numerous opportunities to fix a Dell XPS laptop purchased in November, including returning it to Dell in March to be fixed, numerous phone calls, a reboot of the entire system (including wiping out all my settings and data) Laptop is unusable due to continuous crashes
A return for a product that advertised wasn't in compliance
I purchased this Alienware Area Ron 5/20/2014(currently under warranty), I was told at the time of purchase the item was upgradable from *** *** the Dell rep, the Dell site also(and still) says I can upgrade the workstationI am now in the position to upgrade my computer and now being told that they don't carry the power supply that is needed to upgrade other components, the power supply is the KEY component for any further upgradeA few months ago I spoke with Dayan Desanti from Alienware tech support she also said I could upgrade the power supply from Alienware.Today I spoke with Andrew the Alienware manager he stated that they will not have the part and there is nothing he can do, he advised me that I use a third party power supply, I advised him that a third party power supply would require re-wiring the motherboard which would void the Alienware warrentyHe then adivised me that I could buy another Alienware Rwith the 1500w power supply I advised him the only reas
Order *** with tracking *** was recalled by DellThe refund was never competedTotal is $
Order Info
Order Date: 03/01/
Dell Purchase ID: ***
This is the 2nd order Dell cancelled, and refused to ship the product BUT at the same time did not refund my money back to my gift card which has prevented me from using itSince these gift cards have expiry, DELL CANNOT keep it even after cancelling order
Main concern, is that Dell is cancelling order which has been placed online from their website even though I used only Gift Cards which is what their system allowsHowever, its ridiculous that Dell chose to cancel order just because reward was also used on this orderIf we are not supposed to use Rewards as the 4th payment method, then WHY IS DELL ALLOWING IT TO GO THROUGH THE CHECKOUT PROCESS???
Its very strange that Dell prevents us from entering more than payment methods during checkout, but then allows us to use REWARDS as the additional payment method, which if its not allowed could be easily stopped at the checkout pageThe very reason its al
I ordered a Dell computer for $plus taxWhen I received the bill it added $for McAfee antivirus which was according to the website supposed to be included in the price for yearI already have a McAfee account and I don't need another oneI installed my own McAfee antivirus on the computer so I have no need for the one that was suppose to be included in the price
I made orders on Dell for solid state drives:
Order #: *** and ***
Both orders were confirmed and in stock However, Dell has cancelled my order leading me to miss the deadline to deliver my computer to my customers I want Dell to deliver my order especially both of these orders had been confirmed
I purchased a laptop months ago service tag# *** I turned it on days ago and it came up with a screen to contact customer support “no bootable device “So I tried to call customer support and spoke to a woman named *** who told me she needed to send me to out of warranty repair, after being on hold for minutes another woman named *** said the computer is out of warranty I stated I understand I am just trying to figure out if it needs to go to a repair shop or be replaced All she could say is it’s out of warranty and I have to pay I stated this is their product and I’m calling for technical support and they refused I asked to speak to a supervisor who said his name is “***” and said in the box the computer came in after months the warranty ends I didn’t ask for a new computer I just asked for help and apparently all they want is more money and I feel a simple laptop should last longer than months Being in customer service if I did what these people
I purchased two hard drives from Dell Inc almost a month ago The package was to be delivered via day delivery
Instead of being delivered, they recalled the package (per the tracking number provided to me)
I never received the package, nor an email telling me my order was cancelled, and I also have not received a refund for the order
On November 10th, I placed an order online with a Customer Service Agent (name can be provided if needed) via chat feature (session id ***)- for a laptop battery, (4) Xbox Live Month Subscription/memberships (a digital delivery), and a digital copy of Fallout Tricentennial Edition for Xbox One (again, a digital delivery)I received the physical laptop battery via UPS but not the rest of my order- which consisted of digital codes that did not physically have to be packaged or shipped anywhere
I contacted Customer Service (which is a call center in a foreign country, judging by the service that I received) via telephone on November 14th, because neither the Xbox Live membership codes, nor the game code had been deliveredThe first representative (of FOUR) that I spoke with was barely understandable, and insulting as well- insisting that she could not understand me and asking that I speak English (she spoke very broken, heavily accented English, BTW)After minutes, she
Yesterday, December 20, I received the Windows Update and checked my printer due to issues that have occurred before and urgent needs to have scan and print ability I have a Premium Tech Service that covers software issues and hardware When you contact Dell it like rolling the dice of the type of service you will get at Dell Resolved wise and simple lies and the run around The upgrade causes issues to the PC so that any type of wireless device could be effected Microsoft has explained the responsibility of other parties needing to do their part I watched the TECH ON MY PC There were no issues until the immediate update The Tech on pupose would use old windows bit instead of the most up to date windows bit to update and resolve issues with the pc program I spent hours and in tears over occurring around holiday, illness and duration of hardship and urgent needs to resolve the issues Dell told me that again and did similar before lied and told me t
My Dell computer was broken, so I called Dell technical support and bought one time support spending $($was charged on my credit card)
The lady who spoke to me gave me the case # and a phone number with her extension
She said I need to use someone else's computer to go to dell website, download file and burn on CDShe also said I must be on the phone with them while I'm doing it
I found out it's very difficult to arrange appointments at the same time, Dell technical support rep and a person I borrow a computer from
So, I called the phone number she provided and pushed her extensionI tried times but someone else answered the phone
I requested them to provide me step by step instruction which website I have to go and which file I have to download so that I can do it by myself without talking to Dell technical rep on the phone
The first rep couldn't help me after I provided all information and explained everythingI was forwarded to the 2nd re
Nearly one year ago, in early 2017, I wrote to Dell about the exact issue that is described in this service bulletin here: ***
This is a widely documented problem Here are just a few articles describing the issue: ***
*** *** ***
My battery began to swell, and made the touchpad unusable I had to send in my system for repair, and eventually the battery was replaced, and the system was sent back to me
However, at the time, in spite of thousands of user complaints, Dell refused to acknowledge this as being a manufacturing defect, and this repair came at a cost of $for parts and service, because my system was only a few weeks out of warranty when
Back In August, I made a purchase of a computer hard drive online using a dell preferred credit card account, I later returned the product few days after because it was not compatible with my desktop monitorI have made numerous calls and complaints to this business claiming they will fix my issue which they never didThe total amount was $Because of this, my credit score has decreasedI have the return receipt confirming that they had received the item around August 24-26, and they are telling me otherwiseI am still being charge on the account with accumulating late interest fees for nothing
Hi,
I'm having some issues with charging my computer My computer occasionally tells me that it does not recognize the wattage or type of the AC adapter and that it will not be able to charge the battery This error message always goes away However, this time the message did not go away, and my computer will not charge If it is plugged it, it works, and it just says "Plugged in, not charging"
I called customer support, and spoke to someone for over an hour He tried a bunch of different trouble shooting techniques Unfortunately, we were unable to resolve the issues He then told me that I could send my computer in for repairs since it is still under warranty I purchased my computer months ago
Unfortunately, I am in the process of moving across the country to begin my *** program I will be driving from ** to ***, and I leave on Friday I do not have a place to live yet in *** I plan to stay in a hotel or AirBnB, but I do not know where I will
The exchange rule for Dell is days, which means that I can exchange or return the laptop I ordered in daysThey calculated from the purchase dateHowever, I ordered it online at Sepand it delivered at SepSo when I realized that there is a serious problem with the laptop at OctI couldn't return it or exchange it
I feel the rule is wrong as some customers will lose the right of returning or exchange the product even they didn't get it on hand if the shipment delays more than month
I purchased this computer at the end of December At no fault to Dell, the *** manager almost refused to sell me the computer because she was due for a break, but once she decided to, she was in such a rush that she didn't process my request for an extended warranty A few days after purchasing the computer, I immediately noticed issues The keyboard would stop responding at times, making me have to use the on screen keyboard I contact Dell support and the issue was temporarily resolved Due to health issues, I wasn't able to contact them about the other issues for months (My daughter was born prematurely and we spent a lot of time in the NICU.) So mid July, I contacted them because the battery never charges for the computer The representative was very nice and helpful and eventually sent me a battery and AC adapter to correct the issue It worked for a couple of days, but now I'm having the same issue *Plugged in, Not Charging* This came about when, as often happen
Hi my name is Alex S*** On 1/9/I placed an online order on Dell.com for computer graphics cards totaling $When I placed my order the Dell website clearly stated that the items were in stock and ready to ship immediatelyThey were not back ordered or out of stockIt's been months now and I still have not received my itemsEvery week on Tuesday I'm notified that my order is delayed until the following weekThen the following week on Tuesday I receive notice that the order is further delayedI payed for the order with a combination of 2500$ of Dell gift cards which I bought specifically for this order and the rest I payed for with a credit cardMy gift cards have already been charged and Dell shows no sign of sending me my orderI have contacted Dell’s customer service numerous times only to be transferred endlessly to different department or receive the same information that the graphics cards will arrive next weekDell representatives continually provide a
Account number: ***
r: ***
C
I received a bill for a balance due of $with original amount of $This payment was made originally at the time of purchase with my credit card when I purchased the computer
This charge is erroneousI have the credit card statement that this payment was paidI don't understand the $charge
I am now threatened with this amount to be sent to collections
I purchased a Dell Laptop in Feb I had issues from the very beginning After several chat session, phone calls and multiple house calls nothing was ever resolved I conceded to let them replace the computer with a refurbished one Now this refurbished one has even worse issues to which their Technical Support department wants me to mail it in to them to look at and then they will contact me with what they want to do The warranty expires in a week and nothing is being resolved
Have given Dell numerous opportunities to fix a Dell XPS laptop purchased in November, including returning it to Dell in March to be fixed, numerous phone calls, a reboot of the entire system (including wiping out all my settings and data) Laptop is unusable due to continuous crashes