Two orders (*** and ***) were placed for new pcs on August 16, The agreement stated that there would be a $gift card for each order that would be sent to me within days of delivery Its been over one month and I have spent 4-hours on the phone with customer service and the contract is still not fulfilled Every time they tell me the problem has been escalated and will be resolved in 3-business days and every time the outcome is the same I am still without my gift cards that were part of the contract
On June 17th, while ordering an Alienware laptop and graphics amp, the dell website for Alienware displayed the option to purchase a graphics amplifer with a GTX graphics card for the same price as the graphics amp on its ownAs posted in this thread online, I was not the only person to take notice and complete the order.(***)
I even proceeded to email Dell customer support to confirm that I would receive the graphics card as a few of us believed this to be either a glitch or promotion and the reply is as follows
"Dear ***,
I want to take this opportunity to thank you for choosing Dell
The following information relates to your recent interaction with Dell Customer Care
I really apologize for the inconvenience caused to you
Your issue has been documented under Service Request number ***
I see that order was placed on 06/17/with ship date of
I called Dell tech support to get my laptop fixed that I had just purchasedI was on hold for over hours and the technician decided that my computer needed to be sent in for repair and that it was covered under warrantyA little after we hung up I received an email saying that the laptop warranty expired and I needed to pay for repairsThe next day I called back and yet another technician ran repair diagnostics and told me that the computer needed to be sent in and that once again it was coveredI then received an email saying that yet again it wasnt covered but they would send it up to escalation for a courtesy repair and they would contact meTen days later a supervisor told me they have no clue what im talking about even though I have email transcriptsI have been lied to several times and my call rerouted several times to people in India who have no clue and very little conflict resolution skillsI am out of almost $
Brand new XPSand dual monitor setup was purchased at ~$I've opened multiple support cases to get the proper cabling from the XPSto the monitorsBy default they did not include the proper cabling I've been on calls with technical support seven times to try and get this sorted out to no avail
Case: ***
Case: ***
I ordered a television from dell in Novemberweeks later I get a call from pilot shipping the tv is broke so they are not going to deliver itI ask the man if there is anything I need to do, he says no he will take care of itA week later I call dell and they have no idea whats going onThey issue a replacement and talk to pilotI was told my dell and pilot it would be priority shipped I get the 2nd tv weeks later (not priority) I open it its brokenI call dell am issued a replacement again and a tracking number to send 2nd tv backUps picks up 2nd t.vi ask dell to ship the 3rd tv ups obviously pilot cant get it rightWe live in a small town so the same driver comes all the timeHere we are weeks later again on jan 12th and the 3rd tv comes brokenThe driver stayed this time to open it to make sureThis tv is broken in the same spotSo he put it back on his truck and took it with himI have been promised numerous call backs before this was delivered checking on it
I ordered my desktop from Dell on August 18, I received packages but it required re-call or replacementI spoke to multiple customer care and technical departments to help meI did not satisfy how they handling my caseI tried to talk to managers to raise my concern and frustrationBut they are impolite, no patience and not respecting meThey either making me in circles or wanted me to accept as it is the fact I have to wait for my machine to re-build
On Aug 4th I made an order with Dell order number *** for a TVTV came damaged and made request for replacement on 15th AugAfter that day my nightmare started de***ng with DellUpon several request from Aug 15th, via email and over phone, dell never made attempt to pickup broken TVI have been waiting for over two months, spoke to supervisor, given $gift card and yet that broken TV and its been another two weeks and no information about when they will come and pick thisIf it had been any other warehouse, they should have been charged at least $for demurrage each day
Good Afternoon,
I have a Dell Computer that has been experiencing the same problem for over a yearAt first, I simply thought my computer was "glitching," since I will have had it for almost three yearsHowever, I continued to experience the same issueMy computer's sound goes in and out randomly, and it randomly freezesI have tried to log the issue to assess whether or not there were any patterns, but the occurrence is randomI then reached out to Dell Tech Support, as I have a full year warranty on the productEach time I was instructed to, I followed all of the instructions given to me via email or chatI also made several service requests, and I have engaged in several phone conversations with technical supportI'm highly upset, because I need to use this computer for my upcoming bar exam, and I stressed the urgency of the matterEach time that technical support remotely accesses my computer, they run the same scans and processes, and I am then told the matter is fix
I purchased a Dell desktopI have only been using the desktop for about two weeksAn update for the desktop came in and I updated the computerAfter the update, the desktop stopped workingI called Dell and they said the software might have caused the desktop to stop workingThey sent me a slip to ship my desktop back to them for repairDell is now asking me to pay for the repairs because the device they received has a crack screenThe device did not have a crack screen when I shipped it outThe device was actually packaged by professionals (***) who do these type of packaging for a livingI want them to either repair my desktop or to reimburse me for the desktopI have encountered a similar issue with Dell before and it was my laptopI would never recommend anyone to ever purchase a product from themIf they give me a hard time I will be going public with this matter and expose them to all media outlets
I ordered a laptop from Dell.com and added two software programs to my laptop order Each program was an extra charge When I received the laptop, neither piece of software had been loaded to the computer I called their technical department and, after and a half hours of trying, the technician was unable to load the software remotely I then requested my money back for the $worth of software that I paid for but did not receive Dell has denied my request because they said that the time frame for returns had passed (I am not returning anything) and they offered me a concession of only $when I paid $for the software that they never gave me
Last year I bought a Dell computer from *** *** and after two months it began to malfunctionSome pages closed or opened and the pages size was changed by itselfWe discovered that was a Hardware trouble, when we move the screen, the computer begins to work bad
We claimed in *** *** three times and they sent the computer to Dell to fix it and the computer and it had still the same problem, so we contacted to Dell
We sent the computer to Dell, but they said they fix the problem, but the computer had the same problem
Then they sent a technician to replaced the screen but the problem persists
They sent a refurbish computer to replace mine, but that computer has the same issue
Then they sent another computer and still the same
We claimed our money back from the first day because obviously, this is a hardware problem, they must to recall this model
We sent the computer times (through *** *** and to them directly) and they sent computers already, the issue wasn't f
This is a summaryI have a whole lot more detail including a log of calls to Dell
I bought a Dell Venue 10, with accessories, in February of I returned the computer in early MarchDell received the computer and all of the accessories in MarchThis was confirmed by both Dell and UPS
The accessories were processed; the refund for these was handled before the end of March
The Venue sat on the shelf for over six weeksThrough a series of calls, I eventually got it processedThey had to do changes to their computer record for the systemAfter that, someone figured out the amount of refund due to me from Dell
In May, I was told that the refund had been approved In early June, it was noted as scheduled to be paidHowever, my credit card company, American Express, has not received the paymentLater in June, I was sent a Credit Memo and told to take it to the bankOf course, the Credit Memo was for the refund that had already processed not the one that was pe
I purchased a laptop which came with a free gift of a TV When I received my laptop the screen was cracked and broken I boxed it back up and sent it back I was provided a shipping label They received my return a week later I still have not received replacement computerThey keep telling me it is in the back being investigated All they needed to see is that the screen indeed was cracked and they needed to replace my computer After getting no help from anybody I requested a refund I have been given two small refunds that still don't add up to the entire total of my purchase price I want a full refund, not bits and pieces I paid full price at one time, I expect the same As for the TV, I will send it back when I am provided a label to send it back I won't put it in the mail to get shipped to Dell and have them miraculously lose it somewhere I dont need the TV and DO NOT want to payt for it I asked about returning the tv being as it was part of the package I pu
After having multiple issues with my laptop, and needing dell to send a tech to repair, another issue happened I submitted it to them in the required fashion and asked them to just replace the laptop since so much had been wrong with itAfter several days of nothing more than it was escalated' I received an email stating that the replacement was approved and they were waiting on an order list to be completedAfter several more days I receive another email asking if I would agree to send it in to be fixedI refused on the basis of not wanting my unsupervised personal information on the hard drive available to someone I do not know, and informed them that I was filing this complaintI got the response the they would submit it again for replacement and it would take 2-more days I believe they are either lieing or dragging their feet on thisThis is completely unacceptable
I purchased a Dell laptop from Walmart in January of I did not start using it until May of The first problem I had with it was that the laptop would not chargeIt took several attempts to get a new power cord for itDuring these attempts My sister who did all of the communication with dell for me, was as the employee stated, was making a fool of her when she calledthen she called back several days later and finally got the power cordNext the laptop was trying to update with Microsoft products and because of the limited memory on it, the updates cannot be completed as well as the laptop will not do anything until the updates are madebasically there is a catch as not matter what is done I cannot use the laptopShe then wrote an email and even mailed the same email to their corporate headquarters and received an email stating they would not be able to do anything about itBetween Walmart an Dell no one would help me get this fixedMy sister has be working on this
Hello,
I purchased a Dell Inspiron series a yeah and a half ago (April 2015)Starting in August there was an issue with the hinge and I called Dell Warranty support and they said there was nothing they can do, that it was caused by accidental damageI called back in October and they said the same thingI have since searched online and there are dozens if not hundreds of laptops with this exact same issueI called back today and they acknowledged it was likely not caused by accidental damage, but now that my warranty expired there is nothing they can do
I personally feel they just strung me along on the prior two calls, pretending to think it was accidental damage, knowing it was actually a defect and then waiting until my warranty expired to actually fix
I just got off the phone with the DELL customer service department My computer stopped working after TWO months I was told there was a "motherboard" issue which they didnt BOTHER to tell ANYONE ABOUT.......In essence they sold me a LEMON!!!
I have asked for a BRAND NEW LAPTOP OR MY MONEY BACK!!!!
They are saying they will fix it by me sending it to some depot place and then when I get back it MAY or MAY NOT WORK (their words) Apparently there are "no guarantees" And - they claim - they are doing this "because they knew there was an issue - and its all kindness - they dont "have to do this"
Their non-english speaking representatives basically told me that they will do nothing to make this right - supposedly some escalation department will contact me to send me some kind of return slip............this is RIDICULOUS!!!!
This sounds like a class action lawsuit waiting to happen I just want my money back seeing I paid over $for a laptop I can't use They c
DELL Incident # *** : I had purchased DELL Premium Support contract for a year from DELL on Dec 10, I sent my computer to DELL CTS Laptop Repair, *** *** *** *** *** *** *** ***" for repair as my All-in-one touch screen monitor was not functioning I received my computer but the monitor came without screws to mount on the standI called up Dell and explained that they did not provide screws with which I could mount my computer on the stand, they said they would send me but till today they did not provide me anything After I received I started downloading all my private files into my desktop & Downloading my private information, at that time I did not know my computer screen was not functioning properlyTwo days later DELL computer technician *** *** called me times on Feb-10, then I called him back at 9:pm EST, He sent me an email and told to click on the DELLconnect link so that he could connect remotely and take access to my
I purchased Dell's highest level of support -- ProServices My laptop started running slow and I called Dell ProServices on Sunday, Nov The first support tech mistakenly deleted my MS office software while trying to fix my Outlook email program Then he screwed up my email and now I am not able to run my business and communicate with my customers via email I have gone through different techs over the past four days and each one had me run tests but no one has figured out what the problem is I am technically "out of business" until Dell fixes the problem with my laptop
I asked to speak to a manager, and was transfer to *** *** who told me that I could continue to work with the tech who didn't know how to solve the problem or wait up to hours for a more experienced person to call me This is ridiculous and I have now been down days and counting
Two orders (*** and ***) were placed for new pcs on August 16, The agreement stated that there would be a $gift card for each order that would be sent to me within days of delivery Its been over one month and I have spent 4-hours on the phone with customer service and the contract is still not fulfilled Every time they tell me the problem has been escalated and will be resolved in 3-business days and every time the outcome is the same I am still without my gift cards that were part of the contract
On June 17th, while ordering an Alienware laptop and graphics amp, the dell website for Alienware displayed the option to purchase a graphics amplifer with a GTX graphics card for the same price as the graphics amp on its ownAs posted in this thread online, I was not the only person to take notice and complete the order.(***)
I even proceeded to email Dell customer support to confirm that I would receive the graphics card as a few of us believed this to be either a glitch or promotion and the reply is as follows
"Dear ***,
I want to take this opportunity to thank you for choosing Dell
The following information relates to your recent interaction with Dell Customer Care
I really apologize for the inconvenience caused to you
Your issue has been documented under Service Request number ***
I see that order was placed on 06/17/with ship date of
I called Dell tech support to get my laptop fixed that I had just purchasedI was on hold for over hours and the technician decided that my computer needed to be sent in for repair and that it was covered under warrantyA little after we hung up I received an email saying that the laptop warranty expired and I needed to pay for repairsThe next day I called back and yet another technician ran repair diagnostics and told me that the computer needed to be sent in and that once again it was coveredI then received an email saying that yet again it wasnt covered but they would send it up to escalation for a courtesy repair and they would contact meTen days later a supervisor told me they have no clue what im talking about even though I have email transcriptsI have been lied to several times and my call rerouted several times to people in India who have no clue and very little conflict resolution skillsI am out of almost $
Brand new XPSand dual monitor setup was purchased at ~$I've opened multiple support cases to get the proper cabling from the XPSto the monitorsBy default they did not include the proper cabling I've been on calls with technical support seven times to try and get this sorted out to no avail
Case: ***
Case: ***
Order #*** was cancel without reason, without notice
I ordered a television from dell in Novemberweeks later I get a call from pilot shipping the tv is broke so they are not going to deliver itI ask the man if there is anything I need to do, he says no he will take care of itA week later I call dell and they have no idea whats going onThey issue a replacement and talk to pilotI was told my dell and pilot it would be priority shipped I get the 2nd tv weeks later (not priority) I open it its brokenI call dell am issued a replacement again and a tracking number to send 2nd tv backUps picks up 2nd t.vi ask dell to ship the 3rd tv ups obviously pilot cant get it rightWe live in a small town so the same driver comes all the timeHere we are weeks later again on jan 12th and the 3rd tv comes brokenThe driver stayed this time to open it to make sureThis tv is broken in the same spotSo he put it back on his truck and took it with himI have been promised numerous call backs before this was delivered checking on it
I ordered my desktop from Dell on August 18, I received packages but it required re-call or replacementI spoke to multiple customer care and technical departments to help meI did not satisfy how they handling my caseI tried to talk to managers to raise my concern and frustrationBut they are impolite, no patience and not respecting meThey either making me in circles or wanted me to accept as it is the fact I have to wait for my machine to re-build
On Aug 4th I made an order with Dell order number *** for a TVTV came damaged and made request for replacement on 15th AugAfter that day my nightmare started de***ng with DellUpon several request from Aug 15th, via email and over phone, dell never made attempt to pickup broken TVI have been waiting for over two months, spoke to supervisor, given $gift card and yet that broken TV and its been another two weeks and no information about when they will come and pick thisIf it had been any other warehouse, they should have been charged at least $for demurrage each day
Good Afternoon,
I have a Dell Computer that has been experiencing the same problem for over a yearAt first, I simply thought my computer was "glitching," since I will have had it for almost three yearsHowever, I continued to experience the same issueMy computer's sound goes in and out randomly, and it randomly freezesI have tried to log the issue to assess whether or not there were any patterns, but the occurrence is randomI then reached out to Dell Tech Support, as I have a full year warranty on the productEach time I was instructed to, I followed all of the instructions given to me via email or chatI also made several service requests, and I have engaged in several phone conversations with technical supportI'm highly upset, because I need to use this computer for my upcoming bar exam, and I stressed the urgency of the matterEach time that technical support remotely accesses my computer, they run the same scans and processes, and I am then told the matter is fix
I purchased a Dell desktopI have only been using the desktop for about two weeksAn update for the desktop came in and I updated the computerAfter the update, the desktop stopped workingI called Dell and they said the software might have caused the desktop to stop workingThey sent me a slip to ship my desktop back to them for repairDell is now asking me to pay for the repairs because the device they received has a crack screenThe device did not have a crack screen when I shipped it outThe device was actually packaged by professionals (***) who do these type of packaging for a livingI want them to either repair my desktop or to reimburse me for the desktopI have encountered a similar issue with Dell before and it was my laptopI would never recommend anyone to ever purchase a product from themIf they give me a hard time I will be going public with this matter and expose them to all media outlets
I ordered a laptop from Dell.com and added two software programs to my laptop order Each program was an extra charge When I received the laptop, neither piece of software had been loaded to the computer I called their technical department and, after and a half hours of trying, the technician was unable to load the software remotely I then requested my money back for the $worth of software that I paid for but did not receive Dell has denied my request because they said that the time frame for returns had passed (I am not returning anything) and they offered me a concession of only $when I paid $for the software that they never gave me
Last year I bought a Dell computer from *** *** and after two months it began to malfunctionSome pages closed or opened and the pages size was changed by itselfWe discovered that was a Hardware trouble, when we move the screen, the computer begins to work bad
We claimed in *** *** three times and they sent the computer to Dell to fix it and the computer and it had still the same problem, so we contacted to Dell
We sent the computer to Dell, but they said they fix the problem, but the computer had the same problem
Then they sent a technician to replaced the screen but the problem persists
They sent a refurbish computer to replace mine, but that computer has the same issue
Then they sent another computer and still the same
We claimed our money back from the first day because obviously, this is a hardware problem, they must to recall this model
We sent the computer times (through *** *** and to them directly) and they sent computers already, the issue wasn't f
This is a summaryI have a whole lot more detail including a log of calls to Dell
I bought a Dell Venue 10, with accessories, in February of I returned the computer in early MarchDell received the computer and all of the accessories in MarchThis was confirmed by both Dell and UPS
The accessories were processed; the refund for these was handled before the end of March
The Venue sat on the shelf for over six weeksThrough a series of calls, I eventually got it processedThey had to do changes to their computer record for the systemAfter that, someone figured out the amount of refund due to me from Dell
In May, I was told that the refund had been approved In early June, it was noted as scheduled to be paidHowever, my credit card company, American Express, has not received the paymentLater in June, I was sent a Credit Memo and told to take it to the bankOf course, the Credit Memo was for the refund that had already processed not the one that was pe
I purchased a laptop which came with a free gift of a TV When I received my laptop the screen was cracked and broken I boxed it back up and sent it back I was provided a shipping label They received my return a week later I still have not received replacement computerThey keep telling me it is in the back being investigated All they needed to see is that the screen indeed was cracked and they needed to replace my computer After getting no help from anybody I requested a refund I have been given two small refunds that still don't add up to the entire total of my purchase price I want a full refund, not bits and pieces I paid full price at one time, I expect the same As for the TV, I will send it back when I am provided a label to send it back I won't put it in the mail to get shipped to Dell and have them miraculously lose it somewhere I dont need the TV and DO NOT want to payt for it I asked about returning the tv being as it was part of the package I pu
After having multiple issues with my laptop, and needing dell to send a tech to repair, another issue happened I submitted it to them in the required fashion and asked them to just replace the laptop since so much had been wrong with itAfter several days of nothing more than it was escalated' I received an email stating that the replacement was approved and they were waiting on an order list to be completedAfter several more days I receive another email asking if I would agree to send it in to be fixedI refused on the basis of not wanting my unsupervised personal information on the hard drive available to someone I do not know, and informed them that I was filing this complaintI got the response the they would submit it again for replacement and it would take 2-more days I believe they are either lieing or dragging their feet on thisThis is completely unacceptable
I purchased a Dell laptop from Walmart in January of I did not start using it until May of The first problem I had with it was that the laptop would not chargeIt took several attempts to get a new power cord for itDuring these attempts My sister who did all of the communication with dell for me, was as the employee stated, was making a fool of her when she calledthen she called back several days later and finally got the power cordNext the laptop was trying to update with Microsoft products and because of the limited memory on it, the updates cannot be completed as well as the laptop will not do anything until the updates are madebasically there is a catch as not matter what is done I cannot use the laptopShe then wrote an email and even mailed the same email to their corporate headquarters and received an email stating they would not be able to do anything about itBetween Walmart an Dell no one would help me get this fixedMy sister has be working on this
Hello,
I purchased a Dell Inspiron series a yeah and a half ago (April 2015)Starting in August there was an issue with the hinge and I called Dell Warranty support and they said there was nothing they can do, that it was caused by accidental damageI called back in October and they said the same thingI have since searched online and there are dozens if not hundreds of laptops with this exact same issueI called back today and they acknowledged it was likely not caused by accidental damage, but now that my warranty expired there is nothing they can do
I personally feel they just strung me along on the prior two calls, pretending to think it was accidental damage, knowing it was actually a defect and then waiting until my warranty expired to actually fix
I just got off the phone with the DELL customer service department My computer stopped working after TWO months I was told there was a "motherboard" issue which they didnt BOTHER to tell ANYONE ABOUT.......In essence they sold me a LEMON!!!
I have asked for a BRAND NEW LAPTOP OR MY MONEY BACK!!!!
They are saying they will fix it by me sending it to some depot place and then when I get back it MAY or MAY NOT WORK (their words) Apparently there are "no guarantees" And - they claim - they are doing this "because they knew there was an issue - and its all kindness - they dont "have to do this"
Their non-english speaking representatives basically told me that they will do nothing to make this right - supposedly some escalation department will contact me to send me some kind of return slip............this is RIDICULOUS!!!!
This sounds like a class action lawsuit waiting to happen I just want my money back seeing I paid over $for a laptop I can't use They c
DELL Incident # *** : I had purchased DELL Premium Support contract for a year from DELL on Dec 10, I sent my computer to DELL CTS Laptop Repair, *** *** *** *** *** *** *** ***" for repair as my All-in-one touch screen monitor was not functioning I received my computer but the monitor came without screws to mount on the standI called up Dell and explained that they did not provide screws with which I could mount my computer on the stand, they said they would send me but till today they did not provide me anything After I received I started downloading all my private files into my desktop & Downloading my private information, at that time I did not know my computer screen was not functioning properlyTwo days later DELL computer technician *** *** called me times on Feb-10, then I called him back at 9:pm EST, He sent me an email and told to click on the DELLconnect link so that he could connect remotely and take access to my
I purchased Dell's highest level of support -- ProServices My laptop started running slow and I called Dell ProServices on Sunday, Nov The first support tech mistakenly deleted my MS office software while trying to fix my Outlook email program Then he screwed up my email and now I am not able to run my business and communicate with my customers via email I have gone through different techs over the past four days and each one had me run tests but no one has figured out what the problem is I am technically "out of business" until Dell fixes the problem with my laptop
I asked to speak to a manager, and was transfer to *** *** who told me that I could continue to work with the tech who didn't know how to solve the problem or wait up to hours for a more experienced person to call me This is ridiculous and I have now been down days and counting