Hello,
I first contacted Dell on October 17th because my laptop (XPS 15) was shutting down every few minutes, without warningAfter performing all of the online diagnostics tests without finding any errors, they determined that I need a new motherboardThe service call was made two days later, and my motherboard was replacedHowever, my laptop no longer boots properly (I must try turning it on and then off at least times before it will go into the proper boot sequence to start), all but of the USB ports are not working, and my speakers are not working, eitherI contacted Dell immediately again to inform them of the problem and they said that they would come replace the motherboard once againThe next service call was scheduled for Wednesday, November 2ndI rescheduled meetings and made arrangements to work from home, but received a call at AM saying that the part was not in, and so they would not come to service my laptopI was frustrated, since I had scheduled the ser
Michael Dell
Chairman & Chief Executives Officer
Dell Corporate Headquarters
One Dell Way
Round Rock, Texas
Dear MrDell:
I purchased my computer on September 16, and it has been a very disappointing frustrating experience There is always something wrong with my computer and your Premium Support Service Department is HORRIBLE and INCOMPETENT
The icing on the cake for me was when I was unable to use my DVD player on my computer and I couldn’t download the additional purchase of Cyberlink Power Director Ultra to my computer My frustration and anger reached its pinnacle when the Premium Support Service Department, once again, proved to be useless and clueless
Sometimes I would be on the phone with your Premium Support Service Department one to three hours at a time and many times after being on the phone for so many hours sometimes the problem would still not be resolved
My newest problem is that my computer now freezes up daily and I must
My first contact with Dell over my purchased laptop with the extended years of premium support was on September 4th
Starting in the middle of August my Dell laptop failed to be able to properly run anymore, greatly affecting my school work towards a *** *** *** at *** ***It for instance, won't run a program that is crucial to my degree, ***
Since the first contact date, Dell Premium Support has failed to fix the issue of my laptopI have been disrespected and hung up on by their "Senior Escalations Team" and am falling behind in school because of Dell's inability to provide a working product in a timely manner or fix this laptop
I purchased two WD Blue PC SSD WDS250G1B0A Solid State Drives from Dell's website for an advertised price of $eachI first purchased one and then purchased another a few moments laterThe next day I received two emails claiming my order has been canceled due to a price error on Dell's sideI contacted Dell support with no help but saying the same thing the email says that they can't do anything, that it was just an error and it won't happen againI insisted that if I purchased a product for a certain price from their website and that they should honor their price they list it since it was an error on their side not mine but with no resolution, so my order will be cancelled and I will not received what I have ordered
In September 2015, I made eleven (11) orders of Dell gift cards (see order numbers below)In each order, it contained one $gift card and one $gift cardThose gift cards were regular Dell gift cards instead of promotion gift cardsDell regular gift cards have no expiration dateOne August 1, 2016, I was trying to use those gift cards$denomination gift cards were goodHowever, all eleven (11) $denomination gift cards were shown “invalid gift card numbers”I checked the balance of eleven (11) $denomination gift cards online and received error messages “invalid gift card numbers”
On August and 3, I called many times and spent over five hours with Dell customer services (###-###-#### and ###-###-####) and tried to solve the problemHowever, I was extremely frustrated with Dell’s customer servicesI was transferred back and forth almost twenty times among different departments/teamsEach department including gift card support team insisted that they were
july 20th, I ordered a dell insperion and paid through dell chargeproduct was shipped and delievered on august 2ndaround 7:pmI got a call
from dell asking how I liked my laptop, and I responded I never got ithe stated that it was dropped off at 1:pmso I asked him to hold on, while I looked outside at front door area, and looked around side door area where the mailbox is, but didn't find anything.I got back on the phone, and told the rep I didn't find anythinghe stated don't worry, dell would replace it as soon as possibleafter 2-weeks of no laptop, I got an email telling me that I needed a police report, and send it to them to help make a decisiongot a police report, faxed to the number dell told me to send it, and a week later they are saying they never got it.well mine was sent, time stamped, and I asked if I could mail it registered mail, and they said the had no mail delievery
where they are ?????it's been days since I ordered it, and I called toda
I bought an Alien ware gaming laptop last year with a year warranty My son started having problems so of course the computer was sent in for repairs The problem is that they have had this computer for over a month now and finally after telling them I need the computer back because my son needed it for school they decided that they would give me an exchange Well new I’m getting the run around on getting the exchange! What part of I need my son computer are they not getting I told them he was taken online classes and I need the computer last Wednesday (August 16, 2017) due they had had it for longer than they should have Here it is August 21, and I still do not have his computer so I had to go and buy another computer due to the fact Dell does not have good customer service or care about their customers I paid a lot of money for this computer and for the year warranty for them to have kept the computer this long I should not have had to go buy another computer fo
6/13/2017: Ordered from *** Dell 24" Touch All-in-One PC 6GB RAM 1TB HDD - Black
6/22/2017: Delivered from Dell
*DELL'S REPAIR CENTER'S ACTIVITY*
2/7/2018: Repair date...Unable to access siscreen
Repair details: Replaced-*Hard Drive & *Main Logic Board
*Reinstalled Operating System
Dispatch#: *** Service Tag#: ***
PROBLEM/ISSUE: EMPLOYEE ERROR...BACK panel damaged/marred (or unnecessarily replaced)...it was NEW!!! The manufacturer's clear protective plastic fell off only 2-weeks prior to being shipped to Dell's Repair Center
Also, Dell's Repair Center failed to return: ADPT.AC.65W.LTON.3P.L6.4.5MM & CORD.PWR.125V.2.5A.1M.C5.US, but did mail them to me on 2/20/
3/13/2018: Service Date...Dell agreed to replace defective BACK
panel after reviewing photos requested of me & much debating!
Repair details: REPLACED- *Plastics, *LCD Panel, & *Hard Drive
I bought a Dell XPS in June Since that time it has worked sporadicallyI have spent over hours in tech calls with Dell's technical support in IndiaI have purchased the Premium warrantyI have totally reinstalled the computer's Window's softwareThe computer is freezing multiple times a day and the Premium support has not resolved the problem
I bought a Laptop from Dell on 5/13/When it arrived it had cosmetic damage and I decided I did not want the laptopI called Dell to start the return process and they told me I would receive 100% of my payment backI paid a total of $and that is what I told I would getOn 5/31/I received a refund from Dell but only in the amount of $I contacted Dell and told them I did not receive my full refund, I was missing $I was told there was a delay and that I would have the rest of my refund in a few business daysIt is now 8/12/today and I still do not have my refundEvery time I contact Dell they tell me that money will be refunded soon or to call them againI have never had a problem with returns from other big stores so I find it hard to understand why Dell has this problem
I purchased a Dell Inspirion from a retailer and it did not work from day I gave Dell customer support a call that night and spent almost hours troubleshooting the issueThey agreed to send me a replacement asapThey created a system and sent it to the retailer after months which was misplaced by the retailer as it did not have my name on it
Dell now says that its been trying to find my system or will have a new system sent but its already been months and have not received the system yetI have spent days talking on the phone with their lower level employees who can only give me standard responsesI have all emails from the last months that shows all the promises made and how they were never delivered
The Inspirion that I purchased on May 28th, has issues of turning off at the slightest tap or touch, an error that battery is not compatible with device (the battery is the one that came in the box at time of purchase) and then stopped working all together I contacted Dell tech support, there were issues with this process such as getting hung up on, no call backs When I was finally able to trouble shoot w/tech support it took over a week for them to get the label correct, to return the product for repair I was forced to call repeatedly and make several trips to Fed Ex to get this shipped for repair When I received the product back, there was and is a finger print on the inside of the screen, a staple lodged under the N key I again called Dell The rep I spoke with advised that this is a dispatch issue and guaranteed me that he would escalate the issue and guaranteed that I would get a call from Dell dispatch To date this has not happened and that call took place on Dec
I bought a product online (LG SJ soundbar) on the weekend following Black Friday The shipping date was advertised as 12/ After I bought it, I received a notice that the product would not ship until 1/29/The day I received this notice, I checked Dell online and noted they were listing the product as shipping on 1/ Today I checked Dell and notice that they're now listing the product as shipping on 12/- i.e., in time for the holidays
I have received no notice that the product I purchased will ship earlier In short, Dell is still selling a product based on a shipping date that it knows it cannot meet This is especially upsetting as I purchased from Dell because of the shipping date -- I could have purchased from Best Buy for the same price and had the delivery earlier But, because I purchased from Dell, I missed the Black Friday sale at Best Buy In short, Dell advertised a date that I believe it knew was in order to induce me and other customers to ma
I bought: PNY GeForce GTX 1080-Gounders Edition-graphics caGTX 1080-Gb on 07-06- When the order was shipped on 07-22-16, I called fbecause the package was in *** Texas, according to Fed-ex When I followed up with Fthey stated that there was no package I cancelled the order on 07-27-with Dell, they are not refunding my $that was debited from my debit card from my bank account on07-23-I have called several times and Dell tells me the same thing, that it has been refunded or will be refunded A product never got mailed from Dells *** Texas office but yet they took the money from my account and refuse to give me a refund
I purchased a new Alienware laptop from them a little over a month ago and it is still under warranty I had a fan fail on this laptop They sent a technician to my home to repair it and upon further inspection the technician left out a screw from the bottom panel, stripped another screw from the bottom panel, and worst of all bent the chassis of the laptop beyond repair I called to either get a refund or a total exchange but I was refused
Two weeks ago, I spent the day downloading photos from my recent trip to my computer hard drive Towards the head, my computer starting getting a little slow so I restarted my computerSo the transfer to my bahard drive wouldn't be as slowWhen I did that I suddenly had all sorts of errors I ran the disgonstics and got back some hard drive issues and apparently it need to be replaced
Dell sent me a replacement hard drive When I opened the computer, I found that Dell only put two of the three screws that are meant to hold the hard drive in place Along with missing a screw, I found that the screws were not tight and the hard drive spent the last months wiggling around in my computer I have video of this that I took of this Due to the fact that Dell did not install the hard drive correctly it was damaged and I never had a chance to back up a days worth of data
I received a Dell tablet for Christmas (a Venue) It's really nice and had been working great I mostly read on it and look at FaceBook
Before the holiday this year, I noticed that it wasn't charged a lot With the business of the season, I wasn't doing much reading anyway and didn't think much of it
As I have tried to pick up my books again, I see now that this issue in December wasn't my imagination I charge it and it just won't hold the charge When plugged in, the battery says "100%" but when I unplug it, you can see the battery percentage drop down to 5% Then it turns off
I looked online to see if there was any information about this and I read complaint after complaint about this problem
I called customer service only to be told "too bad, it's out of warranty." This makes no sense Had I realized I was having a real problem in December, I think it would have been in warranty but now I seem to be out of luck
I asked the phone representative to escalate my com
I purchased a new Dell computer approximately months ago At the time, I was promised a new 8th Generation PC with water-cooled system When I received the PC, I discovered it was as slow or slower then my 3rd generation, year old HP A few weeks ago, the PC slowly became more and more inoperable, until it ceased working altogether, and could not be made to work no matter what was done I also discovered that, unknown to me previously, the case lights were non-functional; I had not even known it was a feature until I witnessed it on a YouTube video, therefore I was unaware till then it was also nonfunctional Dell sent a technician to repair the PC, who replaced it with refurbished parts rather then new ones It was also found that the case was not lighting (he was able to fix one side) because a pin was broken off in the casing During the repair, it was also discovered that Dell had provided a FAN cooled unit, RATHER then the water cooled unit the salesperson repeatedly pr
Hello Officer,
I am raising this complaint against Dell Laptops for misguiding and dishonoring the guarantees (promises) given to me on this below issue
I bought a Dell Laptop (Service Tag : ***) and started facing below issues in the laptop(given at bottom)After few days of continuous observation, I raised this issues to Dell support and they were working with me for about months to resolve this issue without any successEvery time they will do activity something like disable windows service / windows agents in the Laptop and then they will inform to monitor for couple of days is the issue got resolvedlikewise, this issue has been dragged for months from the date of purchase and issue complained to them
After many remote sessions with Dell, where I would spend with support engineer for more than to hours to identify this issue but nothing progressed
Even they told this needs a Software higher resolution team to be involved to resolve this issue where I need t
Hello,
I first contacted Dell on October 17th because my laptop (XPS 15) was shutting down every few minutes, without warningAfter performing all of the online diagnostics tests without finding any errors, they determined that I need a new motherboardThe service call was made two days later, and my motherboard was replacedHowever, my laptop no longer boots properly (I must try turning it on and then off at least times before it will go into the proper boot sequence to start), all but of the USB ports are not working, and my speakers are not working, eitherI contacted Dell immediately again to inform them of the problem and they said that they would come replace the motherboard once againThe next service call was scheduled for Wednesday, November 2ndI rescheduled meetings and made arrangements to work from home, but received a call at AM saying that the part was not in, and so they would not come to service my laptopI was frustrated, since I had scheduled the ser
Michael Dell
Chairman & Chief Executives Officer
Dell Corporate Headquarters
One Dell Way
Round Rock, Texas
Dear MrDell:
I purchased my computer on September 16, and it has been a very disappointing frustrating experience There is always something wrong with my computer and your Premium Support Service Department is HORRIBLE and INCOMPETENT
The icing on the cake for me was when I was unable to use my DVD player on my computer and I couldn’t download the additional purchase of Cyberlink Power Director Ultra to my computer My frustration and anger reached its pinnacle when the Premium Support Service Department, once again, proved to be useless and clueless
Sometimes I would be on the phone with your Premium Support Service Department one to three hours at a time and many times after being on the phone for so many hours sometimes the problem would still not be resolved
My newest problem is that my computer now freezes up daily and I must
My first contact with Dell over my purchased laptop with the extended years of premium support was on September 4th
Starting in the middle of August my Dell laptop failed to be able to properly run anymore, greatly affecting my school work towards a *** *** *** at *** ***It for instance, won't run a program that is crucial to my degree, ***
Since the first contact date, Dell Premium Support has failed to fix the issue of my laptopI have been disrespected and hung up on by their "Senior Escalations Team" and am falling behind in school because of Dell's inability to provide a working product in a timely manner or fix this laptop
I purchased two WD Blue PC SSD WDS250G1B0A Solid State Drives from Dell's website for an advertised price of $eachI first purchased one and then purchased another a few moments laterThe next day I received two emails claiming my order has been canceled due to a price error on Dell's sideI contacted Dell support with no help but saying the same thing the email says that they can't do anything, that it was just an error and it won't happen againI insisted that if I purchased a product for a certain price from their website and that they should honor their price they list it since it was an error on their side not mine but with no resolution, so my order will be cancelled and I will not received what I have ordered
In September 2015, I made eleven (11) orders of Dell gift cards (see order numbers below)In each order, it contained one $gift card and one $gift cardThose gift cards were regular Dell gift cards instead of promotion gift cardsDell regular gift cards have no expiration dateOne August 1, 2016, I was trying to use those gift cards$denomination gift cards were goodHowever, all eleven (11) $denomination gift cards were shown “invalid gift card numbers”I checked the balance of eleven (11) $denomination gift cards online and received error messages “invalid gift card numbers”
On August and 3, I called many times and spent over five hours with Dell customer services (###-###-#### and ###-###-####) and tried to solve the problemHowever, I was extremely frustrated with Dell’s customer servicesI was transferred back and forth almost twenty times among different departments/teamsEach department including gift card support team insisted that they were
july 20th, I ordered a dell insperion and paid through dell chargeproduct was shipped and delievered on august 2ndaround 7:pmI got a call
from dell asking how I liked my laptop, and I responded I never got ithe stated that it was dropped off at 1:pmso I asked him to hold on, while I looked outside at front door area, and looked around side door area where the mailbox is, but didn't find anything.I got back on the phone, and told the rep I didn't find anythinghe stated don't worry, dell would replace it as soon as possibleafter 2-weeks of no laptop, I got an email telling me that I needed a police report, and send it to them to help make a decisiongot a police report, faxed to the number dell told me to send it, and a week later they are saying they never got it.well mine was sent, time stamped, and I asked if I could mail it registered mail, and they said the had no mail delievery
where they are ?????it's been days since I ordered it, and I called toda
I bought an Alien ware gaming laptop last year with a year warranty My son started having problems so of course the computer was sent in for repairs The problem is that they have had this computer for over a month now and finally after telling them I need the computer back because my son needed it for school they decided that they would give me an exchange Well new I’m getting the run around on getting the exchange! What part of I need my son computer are they not getting I told them he was taken online classes and I need the computer last Wednesday (August 16, 2017) due they had had it for longer than they should have Here it is August 21, and I still do not have his computer so I had to go and buy another computer due to the fact Dell does not have good customer service or care about their customers I paid a lot of money for this computer and for the year warranty for them to have kept the computer this long I should not have had to go buy another computer fo
6/13/2017: Ordered from *** Dell 24" Touch All-in-One PC 6GB RAM 1TB HDD - Black
6/22/2017: Delivered from Dell
*DELL'S REPAIR CENTER'S ACTIVITY*
2/7/2018: Repair date...Unable to access siscreen
Repair details: Replaced-*Hard Drive & *Main Logic Board
*Reinstalled Operating System
Dispatch#: *** Service Tag#: ***
PROBLEM/ISSUE: EMPLOYEE ERROR...BACK panel damaged/marred (or unnecessarily replaced)...it was NEW!!! The manufacturer's clear protective plastic fell off only 2-weeks prior to being shipped to Dell's Repair Center
Also, Dell's Repair Center failed to return: ADPT.AC.65W.LTON.3P.L6.4.5MM & CORD.PWR.125V.2.5A.1M.C5.US, but did mail them to me on 2/20/
3/13/2018: Service Date...Dell agreed to replace defective BACK
panel after reviewing photos requested of me & much debating!
Repair details: REPLACED- *Plastics, *LCD Panel, & *Hard Drive
I bought a Dell XPS in June Since that time it has worked sporadicallyI have spent over hours in tech calls with Dell's technical support in IndiaI have purchased the Premium warrantyI have totally reinstalled the computer's Window's softwareThe computer is freezing multiple times a day and the Premium support has not resolved the problem
I bought a Laptop from Dell on 5/13/When it arrived it had cosmetic damage and I decided I did not want the laptopI called Dell to start the return process and they told me I would receive 100% of my payment backI paid a total of $and that is what I told I would getOn 5/31/I received a refund from Dell but only in the amount of $I contacted Dell and told them I did not receive my full refund, I was missing $I was told there was a delay and that I would have the rest of my refund in a few business daysIt is now 8/12/today and I still do not have my refundEvery time I contact Dell they tell me that money will be refunded soon or to call them againI have never had a problem with returns from other big stores so I find it hard to understand why Dell has this problem
I purchased a Dell Inspirion from a retailer and it did not work from day I gave Dell customer support a call that night and spent almost hours troubleshooting the issueThey agreed to send me a replacement asapThey created a system and sent it to the retailer after months which was misplaced by the retailer as it did not have my name on it
Dell now says that its been trying to find my system or will have a new system sent but its already been months and have not received the system yetI have spent days talking on the phone with their lower level employees who can only give me standard responsesI have all emails from the last months that shows all the promises made and how they were never delivered
The Inspirion that I purchased on May 28th, has issues of turning off at the slightest tap or touch, an error that battery is not compatible with device (the battery is the one that came in the box at time of purchase) and then stopped working all together I contacted Dell tech support, there were issues with this process such as getting hung up on, no call backs When I was finally able to trouble shoot w/tech support it took over a week for them to get the label correct, to return the product for repair I was forced to call repeatedly and make several trips to Fed Ex to get this shipped for repair When I received the product back, there was and is a finger print on the inside of the screen, a staple lodged under the N key I again called Dell The rep I spoke with advised that this is a dispatch issue and guaranteed me that he would escalate the issue and guaranteed that I would get a call from Dell dispatch To date this has not happened and that call took place on Dec
I bought a product online (LG SJ soundbar) on the weekend following Black Friday The shipping date was advertised as 12/ After I bought it, I received a notice that the product would not ship until 1/29/The day I received this notice, I checked Dell online and noted they were listing the product as shipping on 1/ Today I checked Dell and notice that they're now listing the product as shipping on 12/- i.e., in time for the holidays
I have received no notice that the product I purchased will ship earlier In short, Dell is still selling a product based on a shipping date that it knows it cannot meet This is especially upsetting as I purchased from Dell because of the shipping date -- I could have purchased from Best Buy for the same price and had the delivery earlier But, because I purchased from Dell, I missed the Black Friday sale at Best Buy In short, Dell advertised a date that I believe it knew was in order to induce me and other customers to ma
I bought: PNY GeForce GTX 1080-Gounders Edition-graphics caGTX 1080-Gb on 07-06- When the order was shipped on 07-22-16, I called fbecause the package was in *** Texas, according to Fed-ex When I followed up with Fthey stated that there was no package I cancelled the order on 07-27-with Dell, they are not refunding my $that was debited from my debit card from my bank account on07-23-I have called several times and Dell tells me the same thing, that it has been refunded or will be refunded A product never got mailed from Dells *** Texas office but yet they took the money from my account and refuse to give me a refund
I purchased a new Alienware laptop from them a little over a month ago and it is still under warranty I had a fan fail on this laptop They sent a technician to my home to repair it and upon further inspection the technician left out a screw from the bottom panel, stripped another screw from the bottom panel, and worst of all bent the chassis of the laptop beyond repair I called to either get a refund or a total exchange but I was refused
Two weeks ago, I spent the day downloading photos from my recent trip to my computer hard drive Towards the head, my computer starting getting a little slow so I restarted my computerSo the transfer to my bahard drive wouldn't be as slowWhen I did that I suddenly had all sorts of errors I ran the disgonstics and got back some hard drive issues and apparently it need to be replaced
Dell sent me a replacement hard drive When I opened the computer, I found that Dell only put two of the three screws that are meant to hold the hard drive in place Along with missing a screw, I found that the screws were not tight and the hard drive spent the last months wiggling around in my computer I have video of this that I took of this Due to the fact that Dell did not install the hard drive correctly it was damaged and I never had a chance to back up a days worth of data
I received a Dell tablet for Christmas (a Venue) It's really nice and had been working great I mostly read on it and look at FaceBook
Before the holiday this year, I noticed that it wasn't charged a lot With the business of the season, I wasn't doing much reading anyway and didn't think much of it
As I have tried to pick up my books again, I see now that this issue in December wasn't my imagination I charge it and it just won't hold the charge When plugged in, the battery says "100%" but when I unplug it, you can see the battery percentage drop down to 5% Then it turns off
I looked online to see if there was any information about this and I read complaint after complaint about this problem
I called customer service only to be told "too bad, it's out of warranty." This makes no sense Had I realized I was having a real problem in December, I think it would have been in warranty but now I seem to be out of luck
I asked the phone representative to escalate my com
I purchased a new Dell computer approximately months ago At the time, I was promised a new 8th Generation PC with water-cooled system When I received the PC, I discovered it was as slow or slower then my 3rd generation, year old HP A few weeks ago, the PC slowly became more and more inoperable, until it ceased working altogether, and could not be made to work no matter what was done I also discovered that, unknown to me previously, the case lights were non-functional; I had not even known it was a feature until I witnessed it on a YouTube video, therefore I was unaware till then it was also nonfunctional Dell sent a technician to repair the PC, who replaced it with refurbished parts rather then new ones It was also found that the case was not lighting (he was able to fix one side) because a pin was broken off in the casing During the repair, it was also discovered that Dell had provided a FAN cooled unit, RATHER then the water cooled unit the salesperson repeatedly pr
Hello Officer,
I am raising this complaint against Dell Laptops for misguiding and dishonoring the guarantees (promises) given to me on this below issue
I bought a Dell Laptop (Service Tag : ***) and started facing below issues in the laptop(given at bottom)After few days of continuous observation, I raised this issues to Dell support and they were working with me for about months to resolve this issue without any successEvery time they will do activity something like disable windows service / windows agents in the Laptop and then they will inform to monitor for couple of days is the issue got resolvedlikewise, this issue has been dragged for months from the date of purchase and issue complained to them
After many remote sessions with Dell, where I would spend with support engineer for more than to hours to identify this issue but nothing progressed
Even they told this needs a Software higher resolution team to be involved to resolve this issue where I need t
Has claimed to contact me three times over a period of a week for a warranty repair with appointmentsHas not contacted me once