Citi

We responded to the customer on April *, and he should receive our response via mail within 7-days. If the customer would like to share this information they can provide a copy of our response to the Revdex.com. ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Of the $I paid in late fee's I was refunded $They contest that I was informed of situation, I was notIts ridicules to insinuate that I just did nothing knowing that these late fees where accumulatingWhen months earlier I made payments to pay off account in fullLesson learned,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your communication regarding *** ***’s *** *** account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to *** *** within the next 7-business days

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days
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As stated on 3/**/15, we responded to *** *** on 3/**/15. The customer should allow 7-days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
Although the company finally (although not promptly enough to satisfy me) stopped doing to me what it had been doing, they did nothing for me to make up for the inconveniece and they failed to respond in any way to my suggestion/request for a change in policy to prevent the problem for happening again in the future (they didn't even say why they weren't going to do it)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are mailing our response directly to the customer on March **, 2015. After receiving our response, if the customer would like to share this information they can provide a copy of our response to the Revdex.com

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days
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Executive Response Unit

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business, *** ***, has not addressed anything with meI haven't heard a word *** ***
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*** * *** *** *** *** * *** ***
*** * *** *** * *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have completed our investigation and have responded directly to *** ***She will receive our written response in the next 7-business days. If you would like a copy of our response you will need to request that from *** ***

Thank you for your communication regarding *** ***’s *** ***t Credit account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We have responded directly to *** *** and resolve the complaint

Thank you for your communication regarding *** ***'s account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to *** *** within the next 7-business days
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Citibank claims I was late on my payment in October on the letterThis was due to bank errorTechnical problems were an issue when trying to set up a payment/automatic paymentI was late due to the auto payment not being set up on time by the bankSince than, I have been on-time with all my payments and also have a automatic payment every monthLowering my limit halfway for day late payment does not justify this action by CitiBank
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

A response has been mailed to *** ***. We ask that he allow 7-business days to receive our correspondence, as January ** was a federal holiday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
They sent me a letter for a Citi Platinum Card Select and this is not what I am disputingI am disputing a ***/Citi account they bought from ***They are not addressing my complaint and they have been uncooperative in the past when I tried talking to them on the telephoneThey are usually rude and do not address my issue.I want the Revdex.com to stay involved in this complaintI refuse to work directly with them for the following reasons:They are sending me a letter for the wrong accountI have disputed this account numerous times with all CRA's and they never fix nothingThe phone reps are unhelpful and argumentative.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

A written response was mailed out to *** *** on 10/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
I am requiring a settlement of all the fees waived that have been accumulatingAs I have mentioned, I did not receive any statement in the mailI waited for some time and upon no statement, I walked into a *** store and paid the entire balance due for the purchase that I made.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have corresponded directly with our customer. If you would like to further discuss the resolution, we suggest you contact them directly

Revdex.com:
When I filed complaint ID ***, it was because of and unknown error on the part of Citi CardsI have more than one account with Citi Cards and they did not specifically reference the specific account until after this complaint was filedHowever the situation has been
take care ofThank you for your intervention and I'm sorry for any inconvenience this might have caused you
Sincerely,
*** ***