Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am not supposed to be responsible for fraudulent chargesI keep telling them that *** never helped usOnce we found out how much they wanted to charge, we told them to forget itBut somehow they got my credit card account number and charged my account without my authorizationI also told them that the attorney's office of *** *** located in Florida, they told us to contact our credit card company to be reimbursed of the fraudulent chargeThey also told us that *** was an unlicensed company and would be prosecuted to the full extent of the lawI want to be reimbursed the $1,plus compensation of the grief and agony I've been put through
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

We have corresponded directly with our customerIf you would like to further discuss the resolution, may I suggest you cantact him/her directly?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
Citibank sent me another set of statements without actual/itemized statement during the payment periodSo again it was useless
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
[Your Answer Here]
Citi Bank did not call the number they were given, instead they called one of the cardholders and left a message We have left two messages to the person "***" from Citi bank who has not responded.In the time since our first complaint to Revdex.com we have a new email from Citi Bank now claiming another "late fee" It is clear Citi Bank has the ability to contact us when they wish and seem to not wish to resolve this issue.Please help us to resolve
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
They have done NOTHING other than send me form letters and the same old stuff. THEY keep telling me that I have to prove a negative, which is impossible.What I requested is that they remove the false, DOUBLE BILL. Instead they give me a "credit" and then re-charge me the same amount.I as still waiting for them to provide me objective evidence, such as certified copies of the charge slips with my signature, that the charges are valid.RECENTLY they have switched tactics. I PAID the valid portion of my bill, AND WROTE THEM A LETTER EXPLAINING the payment, and they applied that money towards the incorrect double bill.If you can't deal with this I will probably have to wait until they sell the debt, and then sue them in court.I am never going to pay the INVALID bill
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] *** and Citi they haven't resolved my issue yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
Last night (11/*/2014) I received confirmation from the Consumer Financial Protection Bureau (CFPB) that Citi has agreed to reverse all charges and interest pertaining to the complaint and will remove any derogatory information at the three credit bureausAs long as they
follow through on their promises, I consider complaint ID *** closed and resolved
Sincerely,
*** * ***

We have corresponded directly with our customer. They should receive our response within approximately 7-days. If the Revdex.com would like to further discuss the resolution, we suggest you contact him directly?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me and the matter has been resolved I received a response from Citi Executive Team, and they were in full agreement with understanding the complaint I made, agreeing to compensate me for my time/frustration, and to address the internal communication issues that led to the complaint
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for your communication regarding *** ***'s My *** *** account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days

We responded to the *** on April **, 2015.She should allow 7-days to receive our written responseIf she would like to share this information they can provide a copy of our response to the Revdex.com

We will be corresponding directly with the customer has Citi has not received authorization from the customer to release information to your office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
I am rejecting the business's response because I sent them multiple letters, and their trying to say that I didn't contact them till 8/I originally called them months later when I received the call from the Attorney Generals Office of *** ***, located in FloridaHer office is the one who told me to contact my credit card company telling them that they need to reimburse me of the money that was fraudulently takenI called the business to tell them that, and they told me they would look into itAfter some time went by, I didn't hear from them so I called them back, and at that point they told me I had to send a letter in writing, for which I didThen they said I had to go thru the fraud deptwhich I did, and then it went back and forth from the fraud dept., to the billing deptThen they sent me a letter telling me that they couldn't help me, because I may have given the fraudulent company permissionWhich I did not give the fraudulent company permissionI told the business that I've sent multiple letters and keep getting the runaroundThen they told me it went back to billing and the specialist would look into itI'm still waiting for them to reimburse me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved*** *** refunded all the retroactive interest and all late fees to my accountThank you!
Sincerely,
*** ***

We have corresponded directly with our customer. If you would like to discuss the resolution, you contact our customer directly

We have responded directly to the customer on April *, 2014. If the customer would like to further discuss the resolution, may we suggest you contact her directly

We responded to the customer on April *, and he should receive our response via mail within 7-days. If the customer would like to share this information they can provide a copy of our response to the Revdex.com. ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is at the point where no resolution can be made, after reviewing the information, *** *** will not change their mind on removing the information from the credit reports, which is unfortunate
Sincerely,
*** ***