Citi

We responded to the customer on March **, The customer should allow 7-days to receive our written response If the customer would like to share this information, they can provide a copy of our response to your office

I have sent a copy of his deployment orders[redacted] **Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is still not willing to honor their original commitment Nothing has changed In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] [redacted]

We have addressed all issues listed in this correspondence through the RevDex.com of Atlanta. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me and the matter has been resolvedThe company offered me a payment plan that will significantly impact my home financial situationThey neither offered alternative arrangements nor lessened the paymentI accepted the payment plan with the intention of paying off my balance and discontinuing business with citibankI hope their file will be noted for refusal to work within a customers financial means and general uncaring attitude despite years of business togetherThank you for your assistance in this matter Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: they have yet to actually respond to my complaint They said they will not do so for 7-business days Therefore, I cannot close this complaint until I see their response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We will be corresponding directly with the customer, as Citi has not received authorization from the customer to release information to your office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There has been no change or effort to resolve this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...We have mailed our customer a copy of our previous response dated December **, If you would like to further discuss the resolution, may I suggest you contact her directly?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business didn't answer my concern In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have sent a response directly to our customer on January **, If you would like to further discuss the resolution, may I suggest you contact him directly allowing time for him to receive our response.Thank you

Thank you please be advised that I have not received communication from this creditor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [On 614) customer service who looked into my account history and determined I would be eligible for the 30,ThankYou points after spending $2,within first four months [redacted] said she was unable to locate the phone call I believe that was due to the customer service staff’s failure to make a note of this conversationAfter I met all requirements and did not get 30,points, I called customer service at ###-###-#### for many times and was given different explanations Finally, I was referred to an [redacted] who reviewed my account and agreed to credit $to my accountIt was around the end of February, and the [redacted] was a gentleman [redacted] said she could not find the records of the [redacted] s offer That’s the problems of the customer services’ record keeping If I had not been promised of the $credit by the [redacted] , I would not file a complaint against the Citi with the Revdex.comWhen I received a response letter, I was given a discontinued phone number which made me have no way to reach [redacted] After I got the correct phone number, I made 3-times phone calls every day from and had never reached a real person.Therefore, I request my case be reviewed by [redacted] ’s supervisor or a higher level of management for a reasonable compensation.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We are responding directly to [redacted] and he will receive the response via U.S. mail in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact [redacted] directly for that information.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I reject the response because this company has failed to adhere to the FCRA and in doing so has violated my consumer rightsI asked for a copy of the contract binding me legally to this debt to which they failed to provideWhy? I suspect they cannot do so because the account is not mineThis is what I have told them for the last three years and they have continued monthly to update the account as if I just opened this accountTheir actions are negligent and nothing more than an attempt to strong arm me into paying a debt that they know isn't mineI have kept all correspondence and this is my last attempt to reach a resolution with this company before retaining an attorney .?In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]

We responded to this customer in writing on June *, If the customer would like to share this information they can provide a copy of our response to the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their response doesn't solve anythingUntil they fix the issue I filed a complaint about, I will not consider it resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Thank you for your communication regarding [redacted] ’s My [redacted] Credit account Due to privacy concerns we are unable to release customer information to the Revdex.com We will respond directly to [redacted] within the next 7- business days

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]1.I have originally applied for this citi AAAdvantage card because the promotion was to award 50,000 bonus miles after purchasing $3,000 by using the card. I have done so and have called multiple times to ensure that my bonus miles are awarded properly and the citicard agent always assured me that they posted my account activity and forwarded to AA. However, when I logged in , my AA miles is showing 0!!!2. I have gone through immense agonized moments, pais double the amount I owed originally, paid annual card fee of nearly $100 and spent hours speaking with the executive customer relations rep [redacted] , who even advised me to use the card within April, 2015 to make sure that the miles dont expire!!! I have alreayd used the card last week to keep it active to record so my precious miles don't get lost! And now, as a rude shock, I am seeing that the miles awarded is 0???3. I want IMMEDIATE ANSWER FROM THE CITICARD TO EXPLAIN THIS FRAUDULENT BEHAVIOR!!! I called and left a voice msg at [redacted] ***'s number but did not get a reply back. I would appreciate if a senior corporate can immediately intervene in this matter. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***