Citi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did contact your client times in the pastThey said it's a matter of public informationI feel you should not have put on my credit report due to the fact that this $copay was never properly billedWhen I researched this it was sent to my prior address and I didn't receive itSince this is a copay that has been paid, please remove this item at onceThank You In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for your communication regarding [redacted] ***'s [redacted] account. Due to privacy concerns we are unable to release customer information to the RevDex.com. We will respond directly to the customer within the next 7-10 business days.

We are corresponding directly to the customer and the customer should allow 7-days to receive our correspondence If the customer would like to share this information they can provide a copy of our response to the Revdex.com

We have corresponded directly with our customer If you would like to further discuss the resoluton, may I suggest you contact our customer directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business did make a one time contact advising me that my case was being worked on and I was told that I would receive a follow up call within the next couple of days of which I have yet to receive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my... complaint has NOT been resolved because: [Your Answer Here] I have received no correspondence or redress to my complaint of improper actions and handling of my account at Citi. I am still being unfairly charged the $29.43 and have not heard from this business. I asked them to contact me via email or phone on file so we may resolve. Thank you In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseI have not received resolution, nor direct written correspondenceAs such, cases have been opened with the FDIC and the Consumer Financial Protection Bureau In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]All they said was that I have not authorized Citi Bank to release information to your office I specifically authorized them to talk to you because they are charging me for a service I never received Please call them and help me Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have received a response from the business in reference to complaint ID [redacted] , and they have resolved the situation to my satisfaction Thank you for your assistance I don't believe this could have been resolved so well without your help Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They keep referring to dates back in SeptemberMy complaint revolves around Dec-February activitiesThey are doing nothing to reconcile thisThey sent a letter to me referencing a payment plan set up between them and myself back in SeptemberI am not arguing that a payment plan was set upI fulfilled the payment plan as agreed toI am complaining because I asked to continue the payment plan but instead this didn't happen, and it was reported to the credit bureaus that I missed payments in JanuaryTHIS is what I want fixedTheir customer service apologized to me and told me it would be fixed numerous times, and it never was In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The merchant has not contacted me regarding this matter nor has a credit been issuedPlease have the merchant contact me or correspond to the correct account/clientThank You In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No offer to accept my suggestion of lowering the interest rate until the card is paid off was accepted The letter that was sent from Citit stated the interest rate is 19% of which they will not be lowering even though they closed my account With payments of $only $30+ is going towards the principal resulting in the card never being paid off for years This shows me Citi bank does not care about their customers because they refuse to offer or help to lower the interest so more can be applied towards the principal on this closed accountI will be sending [redacted] another Revdex.com report to let them know that the source that holds their customers credit cards is not looking out for them but only for themselves Revdex.com I would like you to be a mediator in this Please let me know Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] They have NOT contacted me via phone, email or US mail regarding this matterI contacted them via phone and then I contacted the Revdex.comSo nothing has been done by the business to resolve this complaintThank you you for your help with this matter [redacted]

We mailed our resolution letter directly to [redacted] on April *, [redacted] needs to allow 7-days to receive the letter

Our records reflect that a response was mailed to [redacted] on March **, As she states that she has not received our reply, a copy of this letter is being sent out on April **, Please allow a minimum of 7-business days for [redacted] to receive the correspondence

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: American Airlines (CitiBank) claims I made a late payment in OctoberThis late payment was due to the fact I could not enroll in reacuring payments for the card due to the horrible user interferance of the websiteI went out of my way to call customer service to set up a manual payment by phoneThe late payment WAS not past due over days therefore is not reflecting a late payment on my creditI overpaid the minimum that was due after being late, and also got a courtesy waiver of the late chargeI explained to the phone rep about the inconvience of the website and she went ahead and showed me how to enroll in auto paymentsSince than, I have made all payments ON TIME, and continue to do soAttached I given the login screen shot showing I paid on time and that it was not paid over dueThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Since they refuse to comply, I will escalate this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have made several phone calls to [redacted] at Citi Bank She was the one that was assigned to this case at Citi She has not returned any of my calls Here is my call log:3/ [redacted] at 7:pm3/ [redacted] at 8:am4/ [redacted] at 3:pm4/ [redacted] at 6:pmI would like my credit line re-instated I do not want my credit to be pulled again, as that will affect my credit score and I am trying to buy a house Please let me know what you can do to take care of this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No I totally reject their response as invalidThey did absolutely NO RESEARCH on my complaintI have documentation which can PROVE my claim which I might just have to file litigation on them if they do not clear this upI want a CITI representative to call me, not send me a meaningless letter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never received any response from CitiBank in response to this complaint I made on Revdex.comNothing from CitiBank in writing, or by phone call, or by e-mailAdditionally I have no way to review their response if their response was posted on teh Revdex.com website as the only thing I received from Revdex.com was a notification that they received some sort of response from CitiBank concerning this complaint I madeIf there is a response from CitiBank then I would like to have it sent to me, via e-mail, at [redacted] so that I can review the response to my complaint and make an informed decision to accept or decline their responseAlso it would be nice if, when Revdex.com contacts me to inform me that there is a response to my complaint on Revdex.com, that they provide a link to the response so that I can actually see itI am waiting for response from CitiBank, or a link from Revdex.com to the response by CitiBank, so that I can see what they said before I make a final decisionAs of now I cannot accept their response when I have no clue what they said In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***