Citizens Financial Group

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on April 24, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on November 7, 2016, we are still researching his concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on March 15, A detailed response has been communicated to the customer by way of letter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr [redacted] on July 2, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concernsOur response is in the final stages of approval and we will be providing a detailed resolution to Mr [redacted] by way of letter, shortly Sincerely,Office of the ChairmanCitizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with [redacted] on June 26, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is just a delay tactic Regards, [redacted]

Revdex.com: I have not see any reply or update from the business but as the deadline has passed, I will consider this issue resolved Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcomethe opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with [redacted] on 05/19/ A detailed response with enclosureshas been communicated to the customer by way of letter Please allow tobusiness days for delivery of the letterIf the letter is not receivedwithin the allotted time the customer may contact the advocate handling their concerndirectly for additional support In the interest of protecting ourcustomer's privacy, we are unable to provide you with any additional details inthis matterPleaselet us know if we can be of any further assistanceSincerely, Officeof the Chairman

So as a follto a previous complaint I had filed, I will post my experience in-store with a sales rep because the first complaint was from a phone callOn March 31st, I went into the [redacted] branch of Citizens Bank right when it opened at amService was quick and within ten minutes I was outThe representative I spoke with, ***, is exceptionally friendly and nice and tried to help as much as he could in his powerUnfortunately, what he had the power to do was a jokeHe submitted a rebate request for separate overdraft charges because it was supposed to only go through onceAnd later that day, around 3pm, they called me back to tell me the request was deniedI will never bank with Citizens bank again, I will be closing my account as soon as I possibly can, Absolutely not a recommended bank to anybody, and its no surprise its' grade on this website is an F.I do not want to be contacted again

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms [redacted] on June 4, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] My family firmly believes days is more thanenough time for a business to respond In this reported issue, Citizens refuses to fix, offer solutions, address, or even speak to us regarding the damages created to our loan As you can imagine fixing financial product issues must be addressed quickly It's not a toy that needs replaced or a long construction project It's our money!!! This document should prove that Citizens will not fix errors in a timely manner, will go to great lengths to avoid fixing issues, has poor policy, and is not consumer friendlyOther consumers should avoid this company We went above and beyond to help fix the issue even when it wasn't our fault and Citizens stole from us again You say you would love to respond but won't Revdex.com should hold them accountable Regards [redacted] *** Regards, [redacted] ***

Revdex.com:As of now, I have NOT heard from the business I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [ Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I received the attached letter from Citizens One on 10/24/ I would like to respond to specific items that were discussed in the letter 1) I NEVER RECEIVED a denial letter from Citizens One They state they sent out this letter on 10/1/ The only reason I found out that my application was denied is because they sent an email on 10/asking me for more information regarding my student loan statements I don't know where this letter went, but I never received ANY COMMUNICATION2) Communication - On 10/1, Citizen's One sent me an email telling me that I needed to give them actual statements from my student loans I responded on 10/telling them that I don't get monthly statements, so if they could please advise me as to what I need to do instead NO RESPONSE What kind of a business just DOESN'T RESPOND to someone who is trying to give them business??? A simply email response saying that they couldn't give me any information and I would receive a letter in the mail, or something along those lines would have sufficed I also sent the attached email on 10/because I still hadn't heard anything from Citizen's One They claim they never received any more emails from me Again, please see attached And yet again, no response At this time I reported them to the Revdex.com and only THEN did I get a response from the Office of the Chairman3) If my denial was only due to my debt to income ratio, then WHY didn't I receive communication regarding the fact that if I had extra income, I could report that and my application would be reviewed again Or if I had a co-signer added to my application, it would be reviewed No, I simply received a denial with no further communication I do have extra income that I could report as well as having my husband be a co-signer on the loan, but no one from Citizens One has even told me about other optionsI am simply trying to consolidate my federal student loans to get a LOWER INTEREST RATE I am not trying to take out more debt; I have enough student loan debt as it is I do have more income that I could report and I also could have my husband as a co-signer, but was never given an opportunity to The fact that Citizens One couldn't even give me the courtesy of a simply email communication when I asked questions or a phone call is amazing to me It is obvious that there is lack of customer service skills and unfortunately I had to experience that first hand Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [If you I have contacted the bank to try to resolve this issue and did not get no satisfying resolution that is why I filed the better business complaint because what they're advertising is incorrect and advertisement I called when I first made the deposit to make sure and re rejecting the business's response please enter your rejection comments here.] Regards, [redacted]

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concernsOur response is in the final stages of approval and we will be providing a detailed resolution to Ms [redacted] by way of telephone or letter, shortly Sincerely, Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am aware of the refunding of the overdraft fees and suchBut I am not going to close this complaint until I am reimbursed the fees incurred with having to have my paycheck direct deposited elsewhere during this time and having to pay fees to remove funds when I wouldn't have had to do so if my accthadn't got " screwed up" The total for fees incurred for withdrawing funds totals $ Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] \ There was fraudulently $taken out of the business checking account Citizens Bank has admitted the fraud issue, but has still not opted to reimburse the money so fraudulently taken from the business Regards, [redacted]