Citizens Financial Group

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I was supposed to send notes on the last and this correspondence However, I can't get any link to work to type in any answers Citizens refused to refund $which was fraudulently taken out of my business checking account, even admitting it was fraud That complaint was closed with me VERY UNHAPPY Since then, I have been only keeping a minimum in Citizens, since I can't guarantee that if I have another fraud issue that they would honor it PLEASE forward this message on to them Regards, [redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr [redacted] on July 6, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr [redacted] by way of telephone or letterThis message is merely an interim response until our research is completed Sincerely, Office of the Chairman Citizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do not understand this delay since I have been trying to resolve since July What they did is on the contract or it is notAll I need is for them to show me where on the contract it says they are allowed to charge me what they charged meVia the phone call from them ,I gave specific names and dates of mislead and statements from their employeesStatements from them saying they can do what they did because its state law and also FDIC enforcement.Both statements are false, misleading and threatening on my behalf Regards, [redacted] ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on September 30, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on July 21, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryWe are still researching Mr [redacted] 's concerns and will provide our customer with a detailed resolution by way of telephone or letter once our research is completed Sincerely, Office of the ChairmanCitizens Bank

Revdex.com and Citizen's Bank:Thank you for your time and for investigating this situation!Citizen's Bank has acknowledged and resolved the problemI don't believe this issue should have went this far or took this much effort, but I am happy now that my ACH bank account isn't accessible anymore merely using the last four of my social security number! Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms [redacted] on September 29, 2016, we are still researching her concerns.A detailed response will be provided to our customer by way of letter or telephone.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr [redacted] on July 31, A detailed response has been communicated to Mr [redacted] by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Good Morning, We would like to provide more information regarding Revdex.com complaint # [redacted] for [redacted] ,a complaint currently being reported as “Closed as Unresolved” We mailed our response letter to Ms [redacted] on November 15, Our resolution letter explained to Ms [redacted] that she had already been extended courtesy rebates so she was ineligible for any additional rebates unless due to bank errorAlthough this was not the outcome Ms [redacted] had hoped for we do take our customer’s concerns seriously.We feel we have fully addressed this matter and consider this issue resolvedWe request to have the Revdex.com reporting status updated accordinglyPlease let me know if you need any further detailsThank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on May 25, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I received a call last week from this office and they said they would be back to me within days and that was days ago Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on August 5, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryAs communicated via telephone to Mr [redacted] on May 11, 2016, we are still researching his concernsA detailed response will be provided to our customer by way of telephone or letter once our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterThank you, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to our customer by way of telephone or letter.This message is merely an interim response until our research is completedSincerely,Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.I am rejecting this response because I believe it does not adequately, or quickly address my complaints regarding the payoff overage check that is owed to meAfter calling my bank, I discovered that Citizens One was, in fact, correct about the "stop payment" placed on one of the payments of the accountI never requested this, but that is why I owed Citizens funds after the payoff check from [redacted] was appliedI've paid that payment, but have still had absolutely no headway on receiving the payoff overage checkSince I cleared this issue up with my bank, I called Citizens One and spoke with a representative to let the bank know that I am NO LONGER seeking the additional payment of I am still, however, rejecting this response because I have been working to get the payoff overage check since AUGUSTI do not want any response from Citizens via MAIL, I want a call from some position of authority in Citizens to resolve this issueI do not wish to wait any longer for the payoff overage check, I want the funds electronically deposited or a check overnighted to me at Citizens One's expenseThe man from the office of the Chairman of Citizens One told me that I "did the right thing" by involving the Revdex.com and CFPB in this matter, since I had explored every avenue and option available to me through Citizens OneI'm asking Citizens, please, do the right thing on my end and work with me on getting the payoff overage check to me by one of the methods I have requested aboveI'm not willing to wait any longer for this, when I have diligently and patiently tried to work with Citizens to resolve this issueTelephone is acceptable to resolve this issue, a letter from Citizens One will not be acceptable to me Regards, [redacted]

Please note that we have received the rebuttal notification pertaining to our communication advising our customer their concerns were still being reviewedHowever, there were no additional comments entered by Ms [redacted] We will be communicating a detailed response to Ms [redacted] via telephone or mailed letter once our research has been completed Sincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response is adequate enough to allow them extra time in reference to complaint # [redacted] I am not "rejecting" their response, but I do not desire for this complaint to be closed yetPlease advise them to educate their employees such as the lady I spoke to earlier today They did contact me but then said they would get back to methe next response was via Revdex.com and them asking for an extension of time to investigate the issuei am willing to do that thus the "rejection" but not.feel free to call me for further explanation.thank youRegards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I would request that I am not contacted by Citizen's Bank again and that they stop wasting paper by resending the same documents again and again Please do not contact me again Regards, [redacted]