Citizens Financial Group

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on July 28, 2016, we are still researching his concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Citizen Bank lied to me on the phone They claimed there was a $direct deposit requirement for the account I opened They also claimed that I was required to keep the advertisement in my possession in order to prove my position I confirmed with my girlfriend ( [redacted] ) who also opened the same account with the same offer, that no such $amount was required Citizen Bank uses deceptive advertising practices to lure customers with phony offers of bonuses which they have no intention of paying.] Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on January 16, A detailed response has been communicated to our customer by way of telephone Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I responded after this recorded telephone conversation per the Office of the Chairman request attachedGood Morning [redacted] ;Per your request here is the printed documentation that was originated from the [redacted] on by [redacted] All of this information you requested on the recorded conversation on @ 4:48pm ESTWe are looking for a full refund of allocated funds that was being taken out of ***’s Bank account entitled “overdraft line payment” and applied erroneously on a fraudulent check written The amount of $per month was being taken out of her Simple Checking account and applied for months totaling $as the records your branch printed indicate We are requesting full refundWe are also requesting the dispute be finalized to reflect Fraud on all three Credit Reporting Bureau reports; as this has dragged her score down for years without resolve causing her credit rating to be tarnished infringing upon her rights Your direct negligence of appropriate handling of this matter due to her being a victim of fraud has caused immeasurable impacts and wrongful damage inclusive of higher interest loans, loan denials, loss of credit capacity, aggravation, loss of credit reputation and increased out of pocket expenses to resolve with Citizens bank Your improper handling of this fraud/ identity theft issue needs to be removed from all three credit reports to consider this impact as problem mitigated no civil lawsuit necessary once you take appropriate action and diligence to handle this dispute/ fraud check If not you leave us no choice but to purse legal counselAs indicated on the recorded conversation we had yesterday, I have researched the Routing and Account number from the back of the check that was stolen and fraudulently cashed with [redacted] ***’s Federal Reserve Bank based out of [redacted] *** We are willing to cooperate to pursue fraud charges against this institution and this individual to the fullest extent of the law [redacted] is willing to commit to a fraud affidavit to assist Citizens bank in recouping their loss, however we vehemently deny responsibilityPlease advise on a timeline of when the Office of the Chairman will get back to [redacted] and I so that we can pursue protection legally if needed Regards, [redacted] ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concernsPlease note that we have fully addressed this matter directly with Mr [redacted] on January 23, A detailed response has been communicated to the customer by way of letter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on September 22, 2016, we are still researching his concerns.A detailed response will be provided to our customer by way of letter This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with [redacted] on 12/29/ A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with [redacted] on 12/10/ A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

Good Morning,We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleOur response is in the final stages of approval and we will be providing a detailed resolution to Customer Name by way of letter, shortly In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I'm not seeing any Response from this Company so I can't Accept anything from them if I can't and isn't seeing anything or any type of Response from this Company Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr [redacted] by way of letter.This message is merely an interim response until our research is completedSincerely,Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have rejected the company's response, which was only that they would look into the complaint They have not responded, and I would like to have a fair resolution Regards, [redacted]

Revdex.com: I have reviewed the response submitted by Citizens BankI understand that they are working to resolve this matter and will respond back to me once their research is complete Regards, [redacted] [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms [redacted] on July 17, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] It is unacceptable that this is taking so long to fixIt takes seconds for them to ruin your credit report, but over days for the to fix it Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with [redacted] on 1/2/ A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

It doesnt seem like your working on it, someone called me weeks ago to tell me your looking into it I haven't heard back Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on December 23, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Tell us why here We have received the rebuttal response from our customer referenced above and are still researching Ms [redacted] s concernsA detailed response will be communicated directly to our customer by way of letter once our research is completed Sincerely, Office of the Chairman