Citizens Financial Group

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Until I see the contents of their letter they are mailing I will not be accepting any resolutions from them Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on November 15, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterSincerely, Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr*** by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The hard credit inquiry still has not been remove from my credit history/reportThis has not been resolved even though the bank states they have resolved itI will be posting negative comments on my [redacted] , [redacted] , and all other social media platformsI am in the process of closing my personal citizens bank account in addition to my business checking account as wellCitizens Bank sucks and is unethical Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on May 2, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with [redacted] on 07/23/ A detailed response withenclosures has been communicated to the customer by way of letterPlease allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact theadvocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide youwith any additional details in this matter.Please let us know if we can be of any further assistanceSincerely,Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, *** [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms [redacted] on April 3, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryAs communicated via telephone to Mr [redacted] on August 10, 2016, we are still researching his concernsA detailed response will be provided to our customer by way of telephone or letter once our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Please note that we have received the rebuttal notification pertaining to our communication advising our customer their concerns were still being reviewed We will be communicating a detailed response to Mr [redacted] via mailed letter once our research has been completed Sincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] It is a great disappointment that the bank “considers this matter closed” after taking no action and making no effort toaddress their misdeeds.Our detailed and careful notes on all correspondence with the bank (by one of us who has spent more than years working in the banking industry) clearly show that the bank made an increase in the agreed upon interest rate without any re-disclosure or amendment to the construction/permanent mortgage loan commitment letter through any means whatsoever The bank claims that verbal notification was given, which never happened – a factthat is completely documented by our detailed and careful notes Not to mention the fact that a verbal notification of any increase in the agreed upon interest rate without any written re-disclosure or amendment to the construction/permanent mortgage loan commitment letter represents truly unprofessional, unethical and deceitful behavior by the bank Despite these facts, the bank refuses to do anything to address their misdeeds.We hope Revdex.com will take appropriate action We hope no one will ever have to experience what we went through, which is far more likely to be the case if one deals with Citizens Bank, given the bank’s stance in response to its misdeeds in our case We will look elsewhere for any future banking needs and, based on our dealings with the bank, we strongly recommend that others do the same.We are seriously exploring legal options, although our pockets are not as deep as those of Citizens Bank and they seem content in taking no action and making no effort to address their misdeeds Once again, we hope Revdex.com will take appropriate action We have also reached out to governmentagencies to do the same.Regards, [redacted]

Good Morning, We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we are presently working to resolve this matter and will follwith the customer directlyA detailed response will be communicated to the customer by way of telephone or letterIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on August 17, A detailed response has been communicated to the customer by way of letter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond our the customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on April 14, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Good Afternoon, We would like to provide more information regarding Case # [redacted] for [redacted] , a complaint currently being reported as “Closed as Unresolved” On January 3, we received a rebuttal communication from Mr [redacted] in response to our status update stating we were still researching his concerns and would be providing a detailed resolution by way of telephone or letter once our research was completed On January 9, we provided a second status update to which Mr [redacted] communicated a second rebuttal complaintA detailed response letter has been provided to our customer via mail on January 12, ( Copy attached for your files) We have fully addressed Mr [redacted] ’s concerns and request this complaint status be updated accordinglyPlease let me know if you need any further detailsThank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concernsWe will be providing a detailed resolution to Ms [redacted] via mail, shortlySincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr [redacted] by way of telephone or letterThis message is merely an interim response until our research is completed Sincerely,Office of the Chairman Citizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This issue is NOT resolvedI have responded to the Revdex.com repeatedly with this same information! I have NOT heard a WORD from Citizens Bank, have NOT had the issue resolved! This issue should NOT be closed! Regards, [redacted]