City Star Nails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 Respectfully, that is included in my original complaint if you would read would take the time to read it, and if the business would take the time to read it carefully.  Thank you!!  Sincerely, [redacted] [redacted]I do not understand why this case is being closed. This complaint is barely just over thirty days old. I have only received one response from the business. The person responding has been out of the office most of the time, and we have barely spoken. I have not been able to speak to the person enough to formulate enough of an response. Why is this case being closed??? Thank you!!

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 16, 2018.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a letter stating they were attempting to correct my accounts as originally intended - I would like to revisit this in a week to see if it has been corrected as promised. 
Regards,

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Navient continues to call me and harass people I have't spoke to in years. They are invading every single right from the borrowers , they are rude and disrespectful . No one in that company gives a damn about if you are struggling to pay bills all they care about is if it will be paid, I could be a big time drug dealer and they wouldn't care as long as I am paying. This school [redacted] college is at fault for manipulating the students to take out more loans than needed for their own purposes why should we have to pay? The school is not creditable, I have been trying to go back to school as a transfer and can't even get any credits transferred because they are not creditable, there has to be something that can be done to help myself and others in this situation its not fair. Jeff from Navient only calls and leaves messages but NEVER ANSWERS HIS PHONE , this is a lie from these people saying they are there to help they are there to rob you and belittle you. This compliant needs further investigation. 
Regards,
[redacted]

A representative from the Office of Customer Advocate contacted
the customer by telephone on July 14, 2017 and we are working with the customer directly to
resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 8, 2017.  Please allow sufficient time for
postal delivery. We will continue to work...

with the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 12, 2016.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   The reason I am not accepting Navient's "offer" is because according to the Revdex.com, I have 5 days to respond to Navient's response. Navient has failed to respond electronically & according to what I am reading here, has sent their response via snail mail. They have my phone #, and they have my email address as well as the ability to post messages for me on my Navient account on their website. Not sure why they chose the slowest method possible- aside from assuming it's pretty much their M.O. to do things incorrectly, as well as inconveniently (for me). Because I do not believe that I will have received their response within 5 days & they have chosen to utilize the slowest method of communication (knowing there is a deadline), then I'm going to have to decline their response. For future reference,mthey are welcome to communicate with me via email- which I have requested in the last- due to to fact that they are so incredibly inept in their ability to process my payments & therefore I would prefer to keep all communication from here out with the company in writing. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 11, 2015.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company called me to apologize, but they still will not stand behind their own employees and will not honor the misinformation that I was given.   I had made an important decision based on that information and under the pretense that the company's employees were trained to give accurate information to customers.  If companies do not stand behind the information their employees are providing, then there is no point to having employees.  The employees may or may not provide correct information and this is not acceptable as a customer.  There is no point in calling and getting assistance if the employees might not be trained adequately.  This leads to them giving false information and then if the company won't stand behind it, then the whole process of seeking assistance from he company was a waste of time.  This leads to a untrustworthy relationship where you never know what is and what is not true.  I will most certainly not be using Navient again, nor will I recommend them because of this.
Regards,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 They responded that the matters were private and therefore sent me a letter with further details. I have not yet received any letter from them. I still need them to clear my delinquent late payment status from August, as I made a verbal agreement with three of their staff, including management, telling me that they would do so---as a payment plan went into agreement that month. Thank you,
Regards,

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have yet to be assisted by anyone from Navient on this matter.  Sent several emails and have attempted to speak with department head(s) to no avail.
 
Regards,

A representative from the Office of Customer Advocate contacted
the customer by telephone on July 11, 2017 and we are working with the customer directly to
resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 13, 2015.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 15, 2016 and
resolved the issue with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 7, 2016 and
resolved the issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received the company's response, however, I am still in the dilemma of having a college degree and the student loans to go with it, but I am unable to get employed in the state of Louisiana with my college degree. I have paid what I borrowed, maybe not exactly but pretty close to it but my balance never goes down. I have tried to talk to the company but they refuse to want to help. They are automatically telling me that nothing can be done. I am currently a substitute teacher. My office was closed in March. I do what I can to get my loan paid but it does not always work. I would like a little help and/or guidance from a company that wishes to boast about their customer service skills. In the nearly ten years I have had my loan I have yet to see any type of help. I do not think that it should cost me 80 thousand dollars on a 25 thousand dollar loan.  
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 30, 2016.  Please allow sufficient time for
postal delivery.