City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 9, 2016.  Please allow sufficient time for postal delivery.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on July 15, 2015, and we are working with the customer directly to
resolve the issue.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 26, 2015.  Please allow sufficient time for postal delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 5, 2017.  Please allow sufficient time for postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on September 15, 2015 and resolved
the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 12, 2017.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The response states that I will receive a letter by mail from their Customer Advocacy group. I have not received the letter yet therefore I cannot validate that they have satisfied my complaint. The letter would need to accurately state the amounts due each month after considering my request for an income based repayment plan. The other issue with this company is getting conflicting information. I spoke with someone from their advocacy group this week and the amount she gave me is different from the amount shown on their website today. I know they are trying to help and work things out which is good and I appreciate their efforts, but I will not rush to judgement until I get the letter. I will be willing to review this gain given more time to await the mailing. Hopefully I will get the letter by next week to determine the resolution. 
Regards,

I filed a complaint yesterday, Sunday, August 9th, against Navient. The issue has been resolved and I would like to cancel my complaint. I apologize for any inconvenience.   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. The representative informed that it is the 3 credit bureaus and not Navient who have reported my payment history as missing.  The representative assured me that Navient has provided the credit bureaus with my information and that there is nothing more that can be done on their end.  Navient suggests I contact the 3 credit bureaus directly to correct this information, which I have already done.
Regards,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business sent me a letter in the mail with a solution that is agreeable, however I have been calling the number indicated on the letter and leaving messages for days and am unable to get in touch with anyone to actually help.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 9, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 27, 2015.  Please allow sufficient time for postal
delivery.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on February 24, 2017 and resolved the
issue with the customer.

A representative from the Office of Customer
Advocate contacted the customer by telephone on December 21, 2015 and resolved
the issue with the customer.

Thank you for
your message.  The Office of the Customer Advocate will continue to research and work with the customer directly to resolve the issue.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not gotten anything in the mail from Sallie Mae aka Naviant and I have called them 3 separate times and the automated line has hung up on me each time.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 10, 2017.  Please allow sufficient time for postal delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 28, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 3, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on September 19, 2017.