City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 13, 2017.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   The reason I am not accepting Navient's "offer" is because according to the Revdex.com, I have 5 days to respond to Navient's response. Navient has failed to respond electronically & according to what I am reading here, has sent their response via snail mail. They have my phone #, and they have my email address as well as the ability to post messages for me on my Navient account on their website. Not sure why they chose the slowest method possible- aside from assuming it's pretty much their M.O. to do things incorrectly, as well as inconveniently (for me). Because I do not believe that I will have received their response within 5 days & they have chosen to utilize the slowest method of communication (knowing there is a deadline), then I'm going to have to decline their response. For future reference,mthey are welcome to communicate with me via email- which I have requested in the last- due to to fact that they are so incredibly inept in their ability to process my payments & therefore I would prefer to keep all communication from here out with the company in writing. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 13, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 11, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 30, 2016.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 12, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 31, 2016.  Please allow sufficient time for postal
delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 1, 2017.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company called me to apologize, but they still will not stand behind their own employees and will not honor the misinformation that I was given.   I had made an important decision based on that information and under the pretense that the company's employees were trained to give accurate information to customers.  If companies do not stand behind the information their employees are providing, then there is no point to having employees.  The employees may or may not provide correct information and this is not acceptable as a customer.  There is no point in calling and getting assistance if the employees might not be trained adequately.  This leads to them giving false information and then if the company won't stand behind it, then the whole process of seeking assistance from he company was a waste of time.  This leads to a untrustworthy relationship where you never know what is and what is not true.  I will most certainly not be using Navient again, nor will I recommend them because of this.
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on February 12, 2016 and
resolved the issue with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received the company's response, however, I am still in the dilemma of having a college degree and the student loans to go with it, but I am unable to get employed in the state of Louisiana with my college degree. I have paid what I borrowed, maybe not exactly but pretty close to it but my balance never goes down. I have tried to talk to the company but they refuse to want to help. They are automatically telling me that nothing can be done. I am currently a substitute teacher. My office was closed in March. I do what I can to get my loan paid but it does not always work. I would like a little help and/or guidance from a company that wishes to boast about their customer service skills. In the nearly ten years I have had my loan I have yet to see any type of help. I do not think that it should cost me 80 thousand dollars on a 25 thousand dollar loan.  
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 15, 2016 and
resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 12, 2016.  Please allow sufficient time for postal
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Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 18, 2017.  Please allow sufficient time for postal
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Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 8, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on September 27, 2017.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 24, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 24, 2016.  Please allow sufficient time for
postal delivery.