City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on October
13, 2017.  Please allow sufficient time for delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 29, 2016.  We will continue to work with the customer directly to resolve the issue.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 5, 2017.  Please allow sufficient time for postal delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 9, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 21, 2015.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 18, 2016.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I still have not received the information I requested; which was supposed to have been sent out last Wednesday, August 5th, which was to include disclosure of loan term changes made, copy of original loan application, copy of ALL payments that we have paid as well as when payments were started.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached Navient's  response as well as my response to them.  This is not a matter of whether I qualify for a military relief.  That were sending all information to another state and address and I never received any of them.  Also this company's management assured me that the matter would be rectified and not report to the credit bureaus but after it did they are acting as if they never made this agreement with me.  Enough is enough.  Below is my response to their December 7th communication.  To whom it may concern,Yes I've reported this issue multiple times yet nothing was done to fix it. These loans have really never been out of deferment beyond this incident which was clearly in error. I initially explained to a supervisor in customer care that due to my husbands military obligation we weren't receiving statements because they were being sent to Texas meanwhile we were in North Dakota. Later after it still wasn't rectified I tried contacting Navient again but instead of looking at the bigger picture, which is I wasn't getting statements or any communications therefore I want aware of these account status, the response was focused on informing me that my husbands military service doesn't qualify me for any type of relief. I was never trying to get a military relief. I simply explained what was happening at that time that caused me not to identify the issue right away, but the primary issue was that I never got any of those statements and three different supervisors promised me that it would not be reflected on my reports. I will share this same information with the Revdex.com. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 1, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 3, 2015.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I believe the income requirements for releasing my co-signer are very unreasonable.
Regards,

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 5, 2017.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm not satisfied with the response as it doesn't solve the problem. They continue not to provide reasons why after years of payments my loan amount is not going down. Do I need to take this to a higher level?Regards,

A representative
from the Office of Customer Advocate contacted the customer by telephone
on November 2, 2016 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 12, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on January 7, 2016.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on January 10, 2018.  Please allow sufficient time for delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My complaint has not been resolved , but put on hold. The representative from NAVIENT contacted me and said that she absolutely cannot help me but offer the same rate of $140 to pay per month -- irrespective of my current health or employment status. I am attaching my md note to this email. There is a new detail to the case, as NAVIENt reported my case to a higher standing agency, despite my faithful payments of $50 each month. Now my credit score went down from 700 to 600. I am absolutely shocked by this, and request for this craziness to stop. Please help!

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The letter sent to me mentions I was entered into a "Rate Reduction Program" on November 22, 2015 which brought my payments to $24.11 each month. They claim that the reason my payments have gone up is due to the fact that I'm no longer in this program, and that customers using in-school deferment are not allowed in this program. Yet, I've been a student since Spring 2013, all the while only paying $24.11 in interest each month. Why am I only being told now that as a student I can't be in this program? Also, I don't understand why I only received this information after reporting them when they could have just simply answered my questions when they had me on the phone.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 23, 2017.  Please allow sufficient time for postal
delivery.