City Star Nails

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your message.  In the interest of protecting the privacy of our customers,
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Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'd been reached out to by Navient and given information that I had not received prior that two loans were due to go into default that were both in my mother and I's name. My mother sent them over information for a forbearance for the one that we had been fradulently told about prior. (As we were not told about the second one until such was in forbearance) I'd spoken with someone prior to this and faxed over the information that should the forbearance/deferment and received no call back until I'd put in the complaint with you all. What is now in "Default" I am told I have no options but to pay an amount though I did offer to attempt to pay a different amount given that again my mother and I were not informed of this. This company has ripped off numerous consumers and continues to rip me off. How do you put a loan in default when you don't inform the consumer? Additionally, when receiving documentation that my mother is on disability and I'm unemployed how do you not apply this across all applicable loans. The way in which this was done is both shady and borderline illegal in order to collect debt. I am highly dissatisfied on a consumer level as this should have happened to begin with. 
Regards,
[redacted]

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your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 29, 2016.  We will continue to work with the customer directly to resolve the issue.

A representative from the Office of Customer Advocate contacted
the customer by telephone on June 1, 2017  and we are working with the customer directly to
resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem:
This is the second complaint I have filed against this company now. I signed a parents plus loan for my eldest daughter [redacted]. [redacted] was murdered December 21, 2016. I have sent multiple copies of her certified death certificate to Navient. I have a registered return receipt card dated April, 2017 that SHOWS Navient received the documentation. This company continued to harrass me saying I owe this loan, despite the federal government rules that state it will be written off, as rhe loan was for [redacted]'s schooling and she is dead, the victim of homicide. I spoke with someone named [redacted] after I filed my first complaint and he assured me this account would be written off and handled. Now, it has been reported as delinquient on my credit and is causing defamation of my credit, afrer I was assured this would not happen. This company is being predatory, expecting me to pay something I dont legally owe according to federal law guidelines. I want this loan written off as it is supposed to be, the negative deliquents removed from my credit and an apology from this company for their constant harrassment and lies.
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Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
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Desired Outcome:
Write off the balance and remove all defamitory information from the credit bureaus.
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your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 18, 2016.  Please allow sufficient time for
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the Office of the Customer Advocate responded directly to the customer via US
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I believe the income requirements for releasing my co-signer are very unreasonable.
Regards,

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 6, 2016.  Please allow sufficient time for postal delivery.

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your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
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Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached Navient's  response as well as my response to them.  This is not a matter of whether I qualify for a military relief.  That were sending all information to another state and address and I never received any of them.  Also this company's management assured me that the matter would be rectified and not report to the credit bureaus but after it did they are acting as if they never made this agreement with me.  Enough is enough.  Below is my response to their December 7th communication.  To whom it may concern,Yes I've reported this issue multiple times yet nothing was done to fix it. These loans have really never been out of deferment beyond this incident which was clearly in error. I initially explained to a supervisor in customer care that due to my husbands military obligation we weren't receiving statements because they were being sent to Texas meanwhile we were in North Dakota. Later after it still wasn't rectified I tried contacting Navient again but instead of looking at the bigger picture, which is I wasn't getting statements or any communications therefore I want aware of these account status, the response was focused on informing me that my husbands military service doesn't qualify me for any type of relief. I was never trying to get a military relief. I simply explained what was happening at that time that caused me not to identify the issue right away, but the primary issue was that I never got any of those statements and three different supervisors promised me that it would not be reflected on my reports. I will share this same information with the Revdex.com. 
Regards,
[redacted]

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your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 24, 2016.  We will continue to work with the customer directly to resolve the issue.

A representative from the Office of Customer
Advocate contacted the customer by telephone on June 11, 2015 and resolved the
issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like the matter to be addressed here and not via mailed letter. I am still waiting for my original request and will file another complaint if this letter is received before the requested information .
Regards,
[redacted]

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A representative
from the Office of Customer Advocate contacted the customer by telephone
on November 2, 2016 and resolved the
issue with the customer.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Until I have seen the letter posted to me by Navient regarding the matter in question I cannot accept their response to my claim. Once I do receive the letter I may be able to respond differently, but in light of the fact that the Revdex.com will assume the matter has been resolved if I do not respond within five days, and I cannot guarantee that I will receive the letter in question in that time, I reject the claim in the interim.
Regards,

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your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on January
11, 2018.  Please allow sufficient time for delivery.