City Star Nails

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been trying to contact navient for the past week leaving approximately 5 voice messages to return my calls and have yet to hear back from them. I received a letter in the mail stating that I can reach out to my consigner to sign a financial statement but this does not reaolve any of my issues where I have no contact with my consigner at this time. I had already mentioned this to navient but they just seem to give me the same response over and over again without actually listening to what I have to say. I am absolutely appalled at how this business continues to carry themselves.
 
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 26, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 2, 2016.  Please allow sufficient time for
postal delivery.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 23, 2016 and we are working with
the customer directly to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

There was a representative that called from Navient. He basically had an excuse for every fact that I pointed out to him. I had talked to 3 different people, each of them telling me something different. I feel this company is obviously doing things wrong considering the 2000+ complaints they have received. They sgould be ashamed of the type of service they have.

Thank you for your message.  In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded
directly to the customer via email on November 6, 2017.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 5, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 19, 2016.  Please allow sufficient time for
postal delivery.

[redacted] called me 1 time said he was looking into it and would call me back. I have not heard from him...

since. I feel like this is the same type of phone call that I've dealt with before. He said what he had to say to make me feel better and I do not because I have not heard from anyone since August 29th. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Problem:Last month Navient made an incorrect negative reporting to my credit bureau regarding my student loans. This month it has happened again, despite a timely payment made on March 20, 2017 in the amount of $285. This account is in the rate reduction program and I was guaranteed several times (verifiable by recorded phone conversations with Navient customer service agents) that I would not be reported late to credit bureaus until after account is 60+ days past due. These student loan accounts are 44 days past due with a past due balance of $546.32 (as confirmed 4/6/17)..Translate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:Please correct my credit report ASAP. Also, preventative measures need to be put into place to make sure this doesn't continue to happen. Something in your system is broken because this is the second month in a row you have incorrectly reported late payments to the credit bureaus.

A representative from the Office of Customer
Advocate contacted the customer by telephone on May 8, 2015 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 28, 2017.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 18, 2018.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 7, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 7, 2016.  Please allow sufficient time for postal delivery.