City Star Nails

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 7, 2016 and resolved
the issue with the customer.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 29, 2017.  Please allow sufficient time for postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer on May 16, 2017.  Please allow sufficient time for delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. They have corrected credit report according to agent to reflect no negatives, no late payments.  I am truly happy and satisfied with that reporting.  Thank you for all your assistance.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 9, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 30, 2017.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response the business provided is inaccurate. The issue has not been resolved. I was TOLD there isn't anything they can do for me since I do NOT have the means to pay them or any stable income at the present moment. They will temporary stop the excessive auto calls for 30 days but not the collections, calls will resume thereafter. Additionally, they aren't able to lower my payments, offer any forbearance nor lower my interest rate.  Frankly, this is the same PROBLEM I was having prior to contacting Revdex.com. Yes, they indeed reviewed the matter but couldn't offer any resolution to my dilemma. Last remedy, I was told to wait for account to be in default of the $2711 for me to have other solution to my problem; otherwise, they are going to close my case with Revdex.com. Unfortunately, this is absurd and unbecoming for a private student loan company to not have other solutions for customers that are temporary indigent. This is why consumers file class action lawsuit against Navient. I am not pleased with their review...is their any assistance you can provide me regarding this matter?
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 19, 2017.  Please allow sufficient time for postal
delivery.  We will continue to work with the customer to resolve the issue.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on August 29, 2016 and we are working with
the customer directly to resolve the issue.

A representative from the Office of Customer
Advocate contacted the customer by telephone on September 17, 2015 and resolved
the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 6, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 29, 2016.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID 12370011, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I do not accept the businesses response. The information provided to me was missing substantial documentation I requested & does not match the records in which Navient is holding me responsible for. If this can not be resolved immediately I am choosing other legal options as well as filing a complaint with the U.S. Department of Education as well as the Consumer Financial Protection Bureau. I have reason to believe some of the documents provided were also altered as well as not complete. ]
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 25, 2017.  Please allow sufficient time for
postal delivery.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Navient saying that I said a contact but how come it went up $3000. They are not trying to heard my story they just want me to pay this loan. I been though hardship in the last ten years and Navient formally known as Sallie Mae are crooks. All they want is money they don't care about nothing else. [redacted] the office of the Customer Advocate doesn't care about my solution. I would never be able to pay $9000 unless I'm lucky to win the lottery. Navient are con artist........It should be a law against schools and student loans.....
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regarding my case [redacted]. I would like Navient to retrack me and my wife credit report. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewe
I did not receive said email on November 3, 2017 from company and would like a direct response. I have no correspondence in regards to this matter from this company. Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2016.  Please allow sufficient time for postal
delivery.