Clay Cooley Nissan of Austin South

Complaint: I am rejecting this response because: Customer did not hit a deer Customer hit a dead carcass in the highway which would constitute as "Road Hazard" The warranties I have mention nothing about what type of "Road Hazard" is not covered The warranties I have also were sold to me with the claim that: "If you break it, we cover it; If we break it, we cover it; If it breaks on it's own, we cover it" I have both the Platinum maintenance and the "Driver+Plus" which is supposed to cover more than defects and regular maintenance If this is not true, it is "Deceptive and False" advertisement and I was deceptively led to believe something in order to get me to purchase the additional coverage.Further, my splash guard was NOT torn and ripped when I brought the vehicle into the dealer, it merely was missing clips and needed to be reclipped My son and I both examined it prior to bringing it into the dealer It was reported to me by the shop at the dealer that it was torn Someone tore it to make the damage worse so that it would need to be replaced and would cost more than a few clips Regards, [redacted]

I invited Mr [redacted] in and met with him to discuss his concernsWe both left that meeting several months ago and I agreed to fix some scratches on his front bumper and return a check for tint and Mr [redacted] assured me he was happy after those concerns were metI have addressed these concerns and resolved them in good faith and Mr [redacted] bought the car and signed the credit application with the information he providedWe appreciate Mr [redacted] business look forward to servicing his car needs in the future

Complaint: [redacted] I am rejecting this response because: we have submitted all the paper work to cancel the gap insurance, maintenance insurance and extended warranty, but we have yet to receive an explanation of what the $4,additional charge was for above the sticker priceWe try and try to talk to someone there but never get an answerI sure did not expect to pay $4,just to do business with clay cooleyWe still have not received a copy of the contract and the costs involved Regards, [redacted]

We have removed this consumer from all of our dealership correspondence

Complaint: [redacted] Iwould be more than happy to accept this response if Clay Cooley would send me the images of the used trucks and cars I do qualify for @ zero down that are currently in stock with a preference towards trucks but not limited to also interested in carsThank you all I really want to do is be able to get into a vehicle and get back and forth to work and to the hospital when my grandchild is bornI was approved at 15,to 20,Ty I am rejecting this response because: Regards, [redacted]

In response to the complaint filed by the customer,we would like to reach out and apologize for the way the deal was conducted ...we have had a change in management since her time of purchase and have put in processes and procedures to guard against this ever happening again.We would like to offer the customer a chance for us to reestablish our relationship by coming out and let us provide them with state of the art customer service.Thank you in advance for your consideration

In regards to this complaint, Clay Cooley Nissan has no control over the banks guidelines all we can do is provide options available based on what the bank dictates.The bank makes it decisions based on credit worthiness,we then try to match the customer with a vehicle that matches the callAs for the credit score being affected a car dealer only has soft inquires thus not affecting a customers score dramatically..we apologize for any inconvenience in this matter

We contracted Mr [redacted] with products he agreed to purchase and he changed his mind as this is his optionWe refunded the cancelled products back to his loan with NMAC

Complaint: [redacted] I am rejecting this response because: I called today 12/18/and no contracts have been cancelledWhy is the dealership dragging their feet on something that should be so simpleI stated before I signed the contract that I didn't want the service contracts [redacted] said that since they gave me such a great deal I should sign the contract anyways and then cancel at a later timeThe next day I asked the dealership if we could redo the contract cause the finance manager lied to me and they have just been making excusesIf they want to help this should have been taken care of already no excusesThe is no change on the amount owed to Nissan for the vehicle purchased on 11/21/ Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Why was a check that was written on January mailed out weeks later? Also why was a check that supposedly mailed out almost weeks ago still not arrived to a location that is an hour away This is bad business and you should tell people when they purchase a vehicle and you suggest the extended warranty that you have to go through all of this to cancel it Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It is a lieI was told the invoice for my car was in their storage and that they didn't have anyone to go the storage to get it nor did they know when they would be able to get there to locate the invoiceThe warranty paperwork that I requested was not even the paperwork I signed with themI was provided with a computer screenshot of something showing a warranty expirationI have been told that it is the law that the dealership provide me with the documentation needed to file for my GAP insurance***, ***, [redacted] have all said I would receive return phone calls about my request and I have not been contactedTheir response by this manager who has also not contacted me is information to the Revdex.com Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and would like to set an apptif it's regarding fixing the problem of the difference I was not told about being added to the amount that the sales person said, the sales price would be for the vehicle(in other words sticking to the advertisement price and without this Protection Service Plan that was not at any time agreed on)Since my husband and I have already went to talk to y'all about this issue and was getting the run around saying that was not my mistake it was the previous person that was with you I don't that part of the buying transactionSo if it's about fixing this matter I'm more then willing to put my trust in Clay Cooley of Austin Nissan again as I did when I originally did that day I went to purchase the vehicle Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I called today 12/18/and no contracts have been cancelledWhy is the dealership dragging their feet on something that should be so simpleI stated before I signed the contract that I didn't want the service contracts [redacted] said that since they gave me such a great deal I should sign the contract anyways and then cancel at a later timeThe next day I asked the dealership if we could redo the contract cause the finance manager lied to me and they have just been making excusesIf they want to help this should have been taken care of already no excusesThe is no change on the amount owed to Nissan for the vehicle purchased on 11/21/ Regards, [redacted]

The vehicle was brought into service during a peak period on June 13, which was the reason for the backlog that caused the delay in initial diagnosis that took place on 6/(days after drop off)Once the vehicle was diagnosed, the parts needed to repair the vehicle were ordered and put on backorder from the manufacturerParts were received at the dealership on July 25, The new part was installed and once up an running, the technician noticed the same fault codes immediately after start upTechnician then escalated the concern to Nissan Tech line for assistanceWorking with Nissan engineers throughout 2-business days, it was confirmed that the part we waited over a month for...was faultyNissan then manually ordered the dealership a new part that we received within business daysAfter installation our technician confirmed the vehicle was repaired correctly and test drove extensively to be sureVehicle was returned to the owner on 8/26/We understand how frustration it can be without your own vehicle and lack of or poor communication can only multiply that same frustrationWe stand ready to assist Ms [redacted] and anyway possible

In regards to this complaint,the paper work has been processed from our end and has been cancelled...we are at the mercy of the warranty companies to process their end of the paper work.This process doesn't normally take this long but due to the fact that it is holiday season key people are on vacation and it is taking a little longer than normal...we apologize for any inconvenience we want to get the cancellation processed as soon as possible and are doing our best to get it expedited

Complaint: [redacted] I am rejecting this response because: None of what I read of Nissans response makes senseI did not request to fill out multiple credit inquires and although stated that it would not affect my creditI did not give permission to have my credit ran because I made it aware that if it was not possible with my credit to purchase a vehicle that I did not want to purchase a vehicle with NissanInstead of meeting my request they pressured to ask either for a cosigner or money downAlso I myself [redacted] am a female not a male [redacted] gathered my information several times I belive they should know my information and what they have done having business with them Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This is not a case of misunderstanding or confusion on behalf of me or my wife, and the dealership knows it We were very reluctant to lease the vehicle because we had never done so before, and we were very explicit in asking if the federal tax credit was IN ADDITION TO the Nissan lease incentive We were assured by the sales team at least three times that the federal tax credit and the Texas state rebate were IN ADDITION TO the Nissan lease incentive The sales team even provided us information sheets on the federal tax credit and state rebate They never told us that some portion of the federal tax credit was included in Nissan's lease incentive -- quite the contrary, the sales manager said he the Nissan lease incentive was higher than the purchase incentive "because that's just what Nissan is offering right now" -- nor did they tell us that people who lease the Leaf for months only receive percent of the state rebate When we did the math based on the assurances and information provided by the sales team, the Leaf was competitive with other vehicles we were looking at and therefore within our price range Also, our subsequent research has also shown that other Austin area Nissan dealers are prepared to sell us the same model for the price we thought we were getting from Clay Cooley Nissan, taking into account the federal tax credit and full state rebate, so the dealer's attempt to make the price we thought we were getting once we received the federal tax credit and full state rebate absurdly low is disingenuous Regards, [redacted] ***

My Husband went in to dealership in the middle of May to purchase a car for my daughterThe salesman Nico quoted 15,then forgot to tell my husband that with all of the warranties that added on another $So we start with a price of $20,add finance fee and that makes it $30,We did not get the financial paperwork till this past week where my husband found out that they added a down payment on to our balance total came to $These people mislead my husband in so many waysIt was nothing compared to when we purchased our Jeep Compass from South Point Dodge in AugustWhen we purchased that vehicle the price was $We applied a $down payment and we only ended up with a balance of $24,I am also consulting a lawyer on the basis that they added a down payment to our balance after the factI was wondering why it took them so long to give my husband the financial paperworkIt took them a month to hand over the paperworkAt South Point Dodge we had the paperwork the same dayI have spoken to many people who are very unsatisfied with the practices of this specific dealershipI am incouraging all of them to put complaints in with the Revdex.comOur bank was going to finance this purchaseThe people and I use the term loosely at the dealership advised my husband to finance with them insteadI have never been so disgusted with anyone's practices or lack of ethics as much as I have with this dealershipI only hope that they are reigned in before they take advantage of more innocent people to line their pockets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I'm still waiting for [redacted] to resolve my financial loss in this matterI do have my vehicle back, however I will be returning to fix one of the items they listed for my initial repairsI do not have strong confidence that my vehicle is repaired, I smell a strong fume smell when I start and it seems to be jummpy switching from first to secondI do not have a check engine light on, but my car certainly doesn't drive the way it did before I had this issueI have expressed as much to the tech that has been working with meI find it interesting that they refer to "business days" -never once was a time frame as such mentioned to me- in fact, I find it interesting that miraculously my vehicle was fixed after I had been told that it would be another 2-weeks for this secondary part to come in- which was expained to me that they would just use a part coming in for another vehicle with the same issue?? Very convoluted explanation for a pressing situation, and discomforting to know that this is common practiceWhich more than likely explains why this took so long in the first place- someone else with the same issue finally got upset and the used my part for their repair- I was given several (3) part arrival dates that never happenedI %believe I would still be waiting for my vehicle if I hadn't talken it to this levelUltimately, I will not ever do business with Clay Cooley dealerships ever again, and I strongly feel the public should know before hand how they handle issues like this- which is to pass it to off to the next guyIt's a poor way to treat paying customers and an even worse way to treat their employees that have to physically face upset customersI'm still awaiting a resolution from [redacted] refering to case # [redacted] Regards, Ingrid ***