Clay Cooley Nissan of Austin South

Revdex.comI have since met with Ms. Wright in person about her issues.  I personally drove the vehicle with her, and the concerns about the vehicle not running correctly may have been from the road that she was driving on at the time.  I then went over her contract with her and explained the numbers to her...not saying she was 100% happy, but I feel she is content with my explanation of the figures.[redacted]
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[redacted], the [redacted] family bought 2 vehicles from us and we negotiated them as 2 car deals. One of the deals had a trade-in that had severe inequity and the only way to put the deal together was to blend the inequity into...

both deals. The [redacted] family was well aware of the complete transaction and was communicated with in Spanish as the salesperson, the sales manager and the finance manager all speak Spanish. The family came back in to resign the transaction a few days later because we received a better interest rate from the lender, a week later the daughters showed up to the dealership wanting to communicate about the transaction and were very upset that we could not communicate with them because they were not on the deal. The daughters were not here during any of the negotiations. We sold the [redacted] family 2 vehicles in good faith and made them a fair deal. Please don’t hesitate to call or email with any further questions.   Thank you,
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General Manager Clay Cooley Nissan
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