Clay Cooley Nissan of Austin South

WE ARE SENDING A CHECK FOR TO ALLY TODAY FOLLOWED BY ANOTHER CHECK BY FRIDAY FOR 1522.OO FOR THE REMAINDER OF THE CANCELLATIONS ...THE ONLY THING NOT BEING CANCELLED AT THIS TIME IS GAP PER CUSTOMER REQUEST THE PAPER WORK IS PRORATED BACK TO THE DATE OF ORIGINAL SIGNED CANCELLATION FORM DATED FEB 24,WE DO HAVE A COPY OF THE SIGN DOCUMENT ON FILE

In regards to this complaint,all preowned vehicles are sold with an purchase policy that must be signed by the customer stating that the vehicle does not come with any type of warranty as to protect the customer against any conversations between the salesperson and the customer.We apologize for any misunderstanding in this matter

Complaint: [redacted] I am rejecting this response because This will be the fourth month Battery to go into this car that has failed within two years they installed a battery that was months old and when it failed months after they are telling me that the month replacement has passed this is unacceptable they should have better customer service and more pride in their products and stand behind them especially when right from the start the mistake was theirs by installing a month old battery that they represented as newI have all the invoices if needed that all service has always been done at this Dealership Regards, [redacted] ***

We are refunding Mr [redacted] the cost of his key and oil change as requested

To all parties concerned, Once again we apologies for the confusion in this matter, When you deal in the used car business...every know and then you will have multiple parties on the same unitThis can happen through internet ,email, phone or even text...all deals are not necessarily done with the customer present....We strive hard to make every customer completely satisfied, unfortunately in used cars you cannot reproduce the carSomeone is going to be happy and someone may be upset...but ultimately we have to be fair

We did not trade for this vehicle as Mr [redacted] made the conscious decision not to per our paperwork he signed in our finance officeI talked to Mr [redacted] and agreed to buy his vehicle from him for a Trade In value per 3rd party value guidesI set an appointment with him for Thursday 8/18/and have yet to see him or hear from him

I spoke with [redacted] this afternoon and advised her that she could come and pick up the gap cancellation check today at her convenience The cancellation check was processed on Oct 13, but we could not release the check until we had the payoff verification from the lien holderWe received the information on November 1, I addressed with [redacted] her desire to cancel her other warrantiesI asked if today or Monday would be better to come in and fill out the paperwork to get the process started, she said she will be back in on Monday to do that

I recently purchased a vehicle at Clay Cooley Nissan in Austin, TXMy wife and I arrived with a USAA quote and were immediately whisked away with a sales person, stating that the internet sales person was busy but they would help usThey refused to honor the price outright, and made us haggle down to it after hours of frustration and waiting, stating that the quote we got was for a different model (it wasn't)We also negotiated the installation of an after-market truck bed cover, which was to be a fiberglass and painted to match the truck, quoted to be valued at $1,What we got days later was a plastic, base model cover valued online at about $We were told the painted cover was unavailable and they'd immediately process a refund for the differenceIt's been over a month and still no refund has arrivedWe recently moved out of the state, or else I'd be at the dealership every day raising a stink until we received our refundUnfortunately, they know we're not going to hire a lawyer for $

Complaint: [redacted] I am rejecting this response because: the cash price was never negotiated, we thought we were paying sticker price, we were not aware that the additional $4,010.00 was added, and we never would have signed the contract had we been aware. This additional charge was never explained nor shown as we never saw a itemized list of the charges. Regards, [redacted]

Clay Cooley Nissan(CCN) has lost my business as a new vehicle buyer and customer who allowed dealer to accomplish factory-recommended maintenance for years after purchaseThe reason is over zealous attempts of dealer service department to accomplish unneeded replacement of parts and components in its preventive maintenance program, and, lack of support in working with auto manufacturer on expired warranty repairs available with extended coverage that could be enabled by cooperation between the two Had I not kept maintenance records and been fairly auto-savvy, I would have needlessly spent many hundreds of dollars when advised by CCN to do so No response over a period of months has been received to my written confirmation of no confidence in CCN, and decision to go elsewhere, Apparently CCN made a decision also It appears to be to view my disgruntlement and lost business as a failed money-making attempt and signal to simply chalk up efforts and efficiently move past unflattering revelations that clearly raised questions toward CCN's integrity as well as quality assurance in operations

The Versa was used as a trade in because it was titled in your nameWe have very specific time frames in selling, funding and titling vehiclesWhile we make every effort in making sure all documents are completely understood by every customer, there are specific documents such as a buyers orders signed along with a lenders contract that shows the purchase price, financed amount and trade values at time of signing

*** *** Thank you for bringing these issues to my attentionYou are a customer of the dealership and taking care of our customers is my priority. You mentioned that the manager(s) were no longer with the company, but this will not affect on how we move forward on the
matter. In your letter, you mentioned a few things on how the deal was negotiated and how we ended up at a payment before you went in to the finance office. I pulled your file and I do have the worksheets on how the deal was negotiated. I would be happy to go over your concerns. In my paperwork, I don’t see anything that supports your complaint about the payments being at different what was initially explainedYou also mentioned that your 1st payment was not going to be due until December, but I do see that the dealership cut a check to cover your first payment in November so you would not have to come out of pocket until December. All this being said, I would be more than happy to go over this with you in person so you may shed some light on the situationI did try to call you, but was only able to leave a voicemail. As General Manager of this store, I do want to sell vehicles, but I also want to provide our customers with great service. If you feel that I can assist with the latter, please fill free to reach out to me at your convenience
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We would be glad to assist the customer in this matter,the customer does have to physically come in and request a cancellations for whatever coverage's they do not want and we will remove them

Complaint: ***
I am rejecting this response because I have already placed enough into this car worth the kbb valueThey lied to me about a part they said resolved the original "design" issueThis is not isolated because it has occurred in both of my carsI have taken steps on my own to protect my other Nissan's engine from being destroyed by their 'fix', but this may be illegal since it has only one of the cat converters nowThe kbb value is now less than $4k, and I had hoped to drive it another 100k milesTo offer me to pay $more, let alone $6k+ is insultingI would rather paint "NISSAN JUNK" on the side of it and leave it on the side of IHas a billboard during rush hourI guess I will see them in court in January.
I know I'm not alone Consumer Reports now has about every Nissan make at the bottom of the barrel in its class I've already turned three potential Altima owners at my work off both Nissan and Clay Cooley 'anything' Who knows how much they will lose over the next years of me talking about their shenanigans
Regards,
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Worst customer service ever!!! They screwed up and didn't get the payoff of a trade in right and ruined my credit When confronted with what they had done, they admitted they had been at fault but then they punted to some faceless entity called NMAC and said I would have to deal with them Frankly, it doesn't matter if it was their fault or not, they should've bent over backwards to get it fixed because it happened on their watch, at their store These people can't be trusted to correct a mistake and my advice is to try another dealer in town Nissan makes good products, but Clay Cooley Nissan sucks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello *** ***I recently took over as the General Manager of the dealership and I take customer complaints very serious. Thank you for bringing up these issues to my attention so I can put processes in to play that will make our customers like you feel better about doing business
at our dealership. In your letter, you described coming in to buy a car that was not the one you were shown. I am assuming that you came in to see a vehicle that you saw online where you were made aware of the price, discount, debate, VIN, etc. We then showed you a car that did not have a window sticker. All of our vehicles should have window stickers and I apologize for this vehicle not having a window sticker. There are times where they come off and it is our responsibility to order a new one in this situation. Your visit may have come in that process. This being said, the one thing that we cannot lose or change would be the VIN (vehicle identification number). We should have gone out of our way to show this to you so you would have peace of mind.As for the payoff delay, the resigning of paperwork delayed the payoff process and that is totally our fault. The payoff check for your trade has been sent as of 02/03/2017. If you are still having issues with this or would like to discuss your issues, please contact me at *** or ***Thank you for your business and I look forward to having you back in the dealership

Again we apologize for the inconvenience that this matter has caused, after talking to all the powers that be they have made a decision to discount in good faith the original estimate of to we sincerely hope that this will help in the repair of your vehicle

I took my two daughters ages and to Clay Cooley Nissan on Friday May 21st to buy my year old a car for a combination birthday/graduation presentEven though the details had been worked out ahead of time via emails and texts, when I got there it still took repeated attemptsWhile this is frustrating, it is not the nature of my complaintAfter being told times while waiting an hour that "I was next" (was waiting for a finance person) I replied to the guy that told me " I have been told this times, I am in a hurry" I was ushered into a finance officeThe first thing Zane said to me was "So, you are in a hurry?" It was if someone picked up the red phone and said to the whole area "commence Operation Disrespect on the guy at table one" The finance guy in front of me and my daughters proceeded to exchange smirks with the office next to oursMy daughters caught it and found out later they were texting my wife at home complaining on how this guy was jacking with me I asked what sales price he had for the paperwork and it was the WRONG price, again, so he spent more time dragging out the process, asking the salesman to come to the office, making calls, all the time with a smirk on his faceIt was furious and should have left but didn't want to embarass my daughter; however they were embarassed for me as it wasIn addition, this finance person asked me to sign paperwork that was not filled out and when I refused, made light of it I firmly believe they deliberately treated me this way because I called them out for waiting an hour and told them I was in a hurry

The warranty start date of the battery is 5/29/(the day the battery was purchased and put into service), regardless of the production date.According to Nissan's warranty guidelines, the 100% coverage of the battery expired on 5/29/which puts the actual service time for the
battery over the month period.The battery prorate for this battery according to Nissan is: 75% of battery cost covered by Nissan 25% of battery cost covered by customer PLUS installationThe dealership has agreed to waive the cost of installation as a courtesy to the customer, however the customer must participate at their 25% rate (which in this case would be $25-$30.00) to Nissan in order to receive the prorate amount and to have a warranty on the new battery installedThese are the guidelines the dealer is held to when seeking warranty participationNissan has a battery prorate table chart that was also given to the customer to help better his understanding of what is warrantied and when