Clay Cooley Nissan of Austin South

My Husband went in to dealership in the middle of May to purchase a car for my daughter. The salesman Nico quoted 15,000 then forgot to tell my husband that with all of the warranties that added on another $5000. So we start with a price of $20,000 add finance fee and that makes it $30,000. We did not get the financial paperwork till this past week where my husband found out that they added a down payment on to our balance total came to $34000. These people mislead my husband in so many ways. It was nothing compared to when we purchased our Jeep Compass from South Point Dodge in August. When we purchased that vehicle the price was $21000. We applied a $2000 down payment and we only ended up with a balance of $24,000. I am also consulting a lawyer on the basis that they added a down payment to our balance after the fact. I was wondering why it took them so long to give my husband the financial paperwork. It took them a month to hand over the paperwork. At South Point Dodge we had the paperwork the same day. I have spoken to many people who are very unsatisfied with the practices of this specific dealership. I am incouraging all of them to put complaints in with the Revdex.com. Our bank was going to finance this purchase. The people and I use the term loosely at the dealership advised my husband to finance with them instead. I have never been so disgusted with anyone's practices or lack of ethics as much as I have with this dealership. I only hope that they are reigned in before they take advantage of more innocent people to line their pockets.

Complaint: [redacted]
I am rejecting this response because:
None of what I read of Nissans response makes sense. I did not request to fill out multiple credit inquires and although stated that it would not affect my credit. I did not give permission to have my credit ran because I made it aware that if it was not possible with my credit to purchase a vehicle that I did not want to purchase a vehicle with Nissan. Instead of meeting my request they pressured to ask either for a cosigner or money down. Also I myself [redacted] am a female not a male. [redacted] gathered my information several times I belive they should know my information and what they have done having business with them. 
Regards,
[redacted]

My name is [redacted], I'm in the Army and am currently stationed at Fort Hood, TX. I bought a new 2015 Nissan Frontier in April of 2015. I have had nothing but problems with the truck and with the dealership. When I got the truck I was misquoted on when the payment was actually due. I was told it would be due until July. However, I was continually getting calls from NMAC saying my payment was past due. While on the phone with NMAC I had them view my contract and even the contract said that I had no payment due until 3 July 2015. After constantly calling the dealership they finally got it fixed after I had to drive 78 miles to get to the dealership, then wait for over an hour before I could get someone to talk to.
Furthermore, I was promised a referral check since I referred my cousin and he bought a new 2015 Nissan Pathfinder. I still have yet to receive my check and it has been almost five months. However, the person who referred me received their check in less than two weeks.
When I asked about the payment and everything the salesman, Max, no longer worked there.
In July, I brought my truck up there because water was leaking out of the AC vents and causing water damage in the carpets. Prior to dropping my truck off on 27 July 2015, I called the dealership and they said I could drop my truck off at any time and I could get a loaner. When I got to the dealership, the service department was closed. I had to sit and wait for almost two hours. I feel like the wait would have been longer, but the dealership closed at nine. One of the salesman who was helping me, Grant, no longer works there either. While sorting out the situation with my truck and getting a loaner, we had to ask one of the managers and he didn't respond. He looked at the salesman and waved his hand telling him to go away. After I left I drove the loaner back to Fort Hood. My truck sat there for 5 days before anyone even looked at it. It took another 10 days for them to fix it. Finally, when my truck was ready to be picked up, I asked to speak with the man who had been working on my truck and he no longer worked there either. I have had zero continuity on this process. When I was finally able to get my truck, I asked about the 5,000 mile checkup, and I had to wait longer because they hadn't done it. When I did receive my truck, there was a gas can, and trash that was left in my truck. Also, the truck was filthy. There was grease inside the cab, dirt all over everything. At this point I was tired of dealing with the lack of service, so I left and washed the truck myself. After I washed the truck, I noticed there is now scratches on my truck that were not there prior to dropping the truck off to be serviced.
I believe you intentionally sold me this truck, knowing the 2015 Nissan Frontier had these issues. It is not a solitary incident, this is widespread throughout many Frontiers. Therefore, you sold me a truck on false pretenses.
As of 25 August 2015, I have yet to receive any notification as to where my referral check is, and it has been almost 5 months.
All in all, this is by far the worst car buying experience I have ever encountered.
So, I no longer want this truck. Nor do I want to do any business with your dealership.
Regards,
[redacted]
This is a copy of the e-mail I have sent to Clay Cooley Nissan. This is not what I expected when buying a vehicle from this dealership.

Complaint:...

[redacted]
I am rejecting this response because:it is not true. I did not receive a prize and I was not given any information about the 72 hour return policy that the lending institution later advised me of. This company and it's employees are not being truthful. They didn't offer anything to me as resolution so that is why I am rejecting this response.
Regards,
[redacted]

CLAY COOLEYNISSAN OF AUSTIN[redacted] Phone: ([redacted] Fax: [redacted]www.comeseeclay.com L NISSAN January 15, 2015Revdex.com Corporate Office [redacted] 
[redacted]...

[redacted]Re: [redacted] Dear [redacted],We have received the complaint in regards to [redacted]. We have spoken with him and cancelled his warranties per his request (see attached). We also had our customer [redacted] call [redacted] to discuss his concerns about the purchase price of his vehicle. I personally wrote an email to him to send the confirmation of his warranty cancellations and to let him know that he can contact me directly should he need anything further (see attached).Please let me know if there is anything further I may do to help this process along.Thank you, [redacted]

The vehicle was brought into service during a peak period on June 13, 2016 which was the reason for the backlog that caused the delay in initial diagnosis that took place on 6/16 (3 days after drop off). Once the vehicle was diagnosed, the parts needed to repair the vehicle were ordered...

and put on backorder from the manufacturer. Parts were received at the dealership on July 25, 2016. The new part was installed and once up an running, the technician noticed the same fault codes immediately after start up. Technician then escalated the concern to Nissan Tech line for assistance. Working with Nissan engineers throughout 2-3 business days, it was confirmed that the part we waited over a month for...was faulty. Nissan then manually ordered the dealership a new part that we received within 10 business days. After installation our technician confirmed the vehicle was repaired correctly and test drove extensively to be sure. Vehicle was returned to the owner on 8/26/16. We understand how frustration it can be without your own vehicle and lack of or poor communication can only multiply that same frustration. We stand ready to assist Ms. [redacted] and anyway possible.

Complaint: [redacted]
I am rejecting this response because This will be the fourth 84 month Battery to go into this car that has failed within two years they installed a battery that was 6 months old and when it failed 25 months after they are telling me that the 24 month replacement has passed this is unacceptable they should have better customer service and more pride in their products and stand behind them especially when right from the start the mistake was theirs by installing a 6 month old battery that they represented as new. I have all the invoices if needed that all service has always been done at this Dealership.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: we have submitted all the paper work...

to cancel the gap insurance, maintenance insurance and extended warranty, but we have yet to receive an explanation of what the $4,010.00 additional charge was for above the sticker price. We try and try to talk to someone there but never get an answer. I sure did not expect to pay $4,010.00 just to do business with clay cooley. We still have not received a copy of the contract and the costs involved.
Regards,
[redacted]

In regards to this complaint,all preowned vehicles are sold with an as-is purchase policy that must be signed by the customer stating that the vehicle does not come with any type of warranty as to...

protect the customer against any conversations between the salesperson and the customer.We apologize for any misunderstanding in this matter.

We have satisfied our customers needs and explained to her because the vehicle was so old we had to contact Nissan motors for the invoice and that's why it took to long. We have sent her everything yesterday and if their is anything else needed please feel free to contact us and we will be more than...

happy to help.Thank you.[redacted]
[redacted]
[redacted]
[redacted]

We contacted Mrs. [redacted] and traded her out of the car she was unhappy with on 6/10/2016 and she bought a vehicle with the equipment she wanted and left the dealership happy with her experience.

Complaint: [redacted]
I am rejecting this response because: this is an outright lie. First the response was they never ran my credit in which I have the email from Jason. Now they are saying that only soft hits come from car dealerships, another lie. I have a copy of my credit report for anyone to look at and the result next to the inquriry Clay Cooley Nissan is not 1 but 4, count them I did, Hard Hits. Now the real problem is I was approved for zero down. OK I don't understand the 4 hard Hits that damaged my credit but I do understand a credit app must be run and recorded when you buy a car. I was approved for 15,000 dollars worth of car credit at ZERO down. Now why am I not driving a car????  I wanted to purchase a vehicle to get back and forth to work in. Why is Clay Cooley Nissan not selling me a car or truck isn't that the point of the whole process all I want is what I was qualified to get. Nothing more nothing less. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  the cash price was never negotiated, we thought  we were paying sticker price, we were not aware that  the additional $4,010.00 was added, and we never would have signed the contract had we been aware. This additional charge was never explained nor shown as we never saw a itemized list of the charges. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I called today  12/18/15 1335 and no contracts...

have been cancelled. Why is the dealership dragging their feet on something that should be so simple. I stated before I signed the contract that I didn't want the 3 service contracts. [redacted] said that since they gave me such a great deal I should sign the contract anyways and then cancel at a later time. The next day I asked the dealership if we could redo the contract cause the finance manager lied to me and they have just been making excuses. If they want to help this should have been taken care of already no excuses. The is no change on the amount owed to Nissan for the vehicle purchased on 11/21/15. 
Regards,
[redacted]

In regards to this complaint,the paper work has been processed from our end and has been cancelled...we are at the mercy of the warranty companies to process their end of the paper work.This process doesn't normally take this long but due to the fact that it is holiday season key people are  on vacation and it is taking a little longer than normal...we apologize for any inconvenience we want to get the cancellation processed as soon as possible and are doing our best to get it expedited.

Complaint: [redacted]
I am rejecting this response because: I'm still waiting for [redacted] to resolve my financial loss in this matter. I do have my vehicle back, however I will be returning to fix one of the items they listed for my initial repairs. I do not have strong confidence that my vehicle is repaired, I smell a strong fume smell when I start and it seems to be jummpy switching from first to second. I do not have a check engine light on, but my car certainly doesn't drive the way it did before I had this issue. I have expressed as much to the tech that has been working with me. I find it interesting that they refer to "10 business days" -never once was a time frame as such mentioned to me- in fact, I find it interesting that miraculously my vehicle was fixed after I had been told that it would be another 2-3 weeks for this secondary part to come in- which was expained to me that they would just use a part coming in for another vehicle with the same issue?? Very convoluted explanation for a pressing situation, and discomforting to know that this is common practice. Which more than likely explains why this took so long in the first place- someone else with the same issue finally got upset and the used my part for their repair- I was given several (3) part arrival dates that never happened. I %100 believe I would still be waiting for my vehicle if I hadn't talken it to this level. Ultimately, I will not ever do business with Clay Cooley dealerships ever again, and I strongly feel the public should know before hand how they handle issues like this- which is to pass it to off to the next guy. It's a poor way to treat paying customers and an even worse way to treat their employees that have to physically face upset customers. I'm still awaiting a resolution from [redacted] refering to case #[redacted]Regards,
Ingrid [redacted]

Complaint: [redacted]
I am rejecting this response because:I called today  12/18/15 1335 and no contracts have been...

cancelled. Why is the dealership dragging their feet on something that should be so simple. I stated before I signed the contract that I didn't want the 3 service contracts. [redacted] said that since they gave me such a great deal I should sign the contract anyways and then cancel at a later time. The next day I asked the dealership if we could redo the contract cause the finance manager lied to me and they have just been making excuses. If they want to help this should have been taken care of already no excuses. The is no change on the amount owed to Nissan for the vehicle purchased on 11/21/15. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because I have already placed enough into this car worth the kbb value. They lied to me about a part they said resolved the original "design" issue. This is not isolated because it has occurred in both of my cars. I have taken steps on my own to protect my other Nissan's engine from being destroyed by their 'fix', but this may be illegal since it has only one of the cat converters now. The kbb value is now less than $4k, and I had hoped to drive it another 100k miles. To offer me to pay $1 more, let alone $6k+ is insulting. I would rather paint "NISSAN JUNK" on the side of it and leave it on the side of IH35 as a billboard during rush hour. I guess I will see them in court in January. I know I'm not alone.  Consumer Reports now has about every Nissan make at the bottom of the barrel in its class.  I've already turned three potential Altima owners at my work off both Nissan and Clay Cooley 'anything'.  Who knows how much they will lose over the next 20 years of me talking about their shenanigans.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]  Ally Bank has received and processed the refund for the cancellations, thank you for all of your help with this matter I am glad that this part was settled
Regards,
[redacted]

We would like to reach out and apologize for the confusion on this deal...the tax credit program only apply  to the purchase of a Nissan leaf the discounts are calculated different when you do a lease...on the lease you only are paying for the usage of the vehicle vs.ownership it can be complicated but we have a staff in place that would be glad to explain the differences clearly. Please fill free to contact the finance department if you have any questions