Clay Cooley Nissan of Austin South

To whom it may concern...we offer our apologies to the misunderstanding in the matterFrom time to time a situation may arise where their are multiple customers on the same unit, of which the sales person is unaware ofNo one is being misleading its just the one salesperson was unaware of the
other transaction taking place on the same car with a different manager, which by the computer time stamp was the first dealWe wish we could make both deals but you have to take the first dealThis is a rare occurrence but it does happen and for that we are sorry....as to the credit having an inquiry that is part of protocol in the dealWe would not pull the credit unless the customer agreed to have it done with a signed applicationWe strive hard to make every customer completely satisfied ...we have to be fair and sometimes fair does not seem fair
Thank you for your time
*** *** *** *** ***
CLAY COOLEY NISSAN
*** * * * ** *** ***

The customer came in to claim her prize which we did provide her with, while she was here we offered her an opportunity to purchase a car which she did on her own free willOnce the contract was signed it was processed electronically, everything was done at her request

When these types of repairs are performed, the engine control module is reset and reprogrammedThis can lead to what you are experiencing: jumpy & fume smell as the vehicle is relearning transmission shift points and run patternsWe are more than happy to set an appointment with you to confirm this - an appointment where you will work directly with the service manager and shop foreman to have all your concerns addressed and questions anweredThe resolution regarding the financial loss is something that *** *** *** is handling directly at the corporate level and not here through the dealership

*** please accept this as our formal response to the Revdex.com Complaint filed by *** *** We
sold *** *** a Nissan Versa as she explained in her complaint and she had mechanical problems early onWe determined the right thing to do for her was to swap the vehicle out for another VersaThe customer came in and swapped vehicles and we did what is called a vin swap with the lender and that allows the lender to keep the same collateral but change the vehicleThe customer assumed she was starting over on the days to first payment and that was not the case or she would have had to sign a new contract and signing a new contract was not an optionI am sorry for the misunderstanding and should have been more clear going through this process as our only goal was to make this customer happy with getting her a new car that she felt more comfortable withWe certainly appreciate her business and look forward to helping in any future service needs Thank you, *** *** General Manager Clay Cooley Nissan *** *** ***
*** *** ***

We are currently in the process of getting the cancellations totaled and sent out to the bank,it should be completed some time today...we are attempting to get everything prorated to the original date of the request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The issue was resolved with the dealership
Regards,

Clay Cooley of Austin has come to a settlement with *** ***. Please note that we have settled this dispute Thanks *** ***

07/09/2014
RECEIVE BUSINESS RESPONSE : The new contact in Austin is *** ***His cell number is *** He is the new ***
***The *** *** is *** ***His cell number is ***We will take care of all of your needs....We apologize for the negative experience you received....We WILL take care of you!} From: *** *** [mailto:***]
Sent: Tuesday, July 15, 10:AM
To: ***
Cc: ***
Subject: FW: Revdex.com Contact Us Inquiry
Complaint # *** Case# ***
*** *** - We will refund the money for cleaning the vehicle
$
She has moved to CaliforniaI need an address to mail check
Thanks,
***

In regards to this complaint, Clay Cooley Nissan has no control over the banks guidelines all we can do is provide options available based on what the bank dictates.The bank makes it decisions based on credit worthiness,we then try to match the customer with a vehicle that matches the callAs for
the credit score being affected a car dealer only has soft inquires thus not affecting a customers score dramatically..we apologize for any inconvenience in this matter

Complaint: ***
I am rejecting this response because:This is not the invoice your GAP company is stating that you should be providing to meYou should have on file the invoice showing what the suggested retail cost at time of sale and the cost that I end up being chargedI am sure that your company is aware of the documentation that your GAP company is requesting as well as stating that the only place for me to retrieve this information is from you
Regards,
*** ***

We send mail out to our consumers as means to create traffic for the store as many business’s doThe mail company has specific prizes and odds of winning in every mailer and we provide the prizes along with paying for the insurance for the larger prizesI certainly would love to sit down with Mr
*** and resolve this

check # *** dated Jan has been mailed to customer 02/21/

We have cancelled all the optional coverage's and are in the process of of getting them refunded to the account as for the sales price being reduced from the agreed upon price that was signed by the customer,we cannot renegotiate after the contract has been processed.We apologize for any inconvenience in this matter

I communicated with *** ***l on 2/2/and expedited her cancellation request along with letting her know there were no rebates available from Nissan on the vehicle she boughtI apologized for the miscommunication and have addressed the situation with the employees involved

The purpose of my email is to let you know about a complaint with service department
Last Saturday 14/11/I get my car to the service for scheduled maintenance for Oil change and Tire rotation and to have someone to check about the airbag indicator that started blinking week before
The technician recommend me to schedule an appointment to check the airbag since, there were no mechanics to check the problem at that timeI scheduled the appointment next Friday 20/11/at 7:amDealership offers a car rent for free, which I take it while my truck get ready on Saturday 21/11/
The truck was delivered around noon on Tuesday 24/11/2015, days after and after mins waiting for the truckThe report delivered was about a toy generating the airbag issue
I got a call several months ago about a wash service for interiors and exterior for free, which I requested for this occasion, from Friday 20/11/2015, but the day that the truck was delivered, the service advisor let me know that because the wash car service is from the dealer department, service cannot use that service and my truck will not be washed
For me this is generating a sense of no trust and lack of professionalism for the service delivered
Adding the fact that the truck was used by the dealership for personal purposes, since I found trash and dirty sits that it was not there before I left the truck for service, making this the second time I get the same situation
I will close any relationship with the dealership and report this complaint to the Revdex.com to let know about this bad practices
Regards, Daniel

Hello *** ***Please contact me about your experience here at Clay Cooley Nissan AustinYou can email me at *** to set up a time to discuss your experienceI will be waiting for your reply.Sincerely, *** ***
*** ***
*** *** *** ***
***

This dealer puts mileage reports on there used carsThen when you catch them they don't have the decency to call you and tell you that they are use ing advertising There sales person Zocimo Ugarte sent me email telling that car fax was wrong This to me is deceptive sales practice This person should not be dealing with the public

Complaint: ***
I am rejecting this response because:
I'm still waiting for *** *** *** to resolve my financial loss in this matterI do have my vehicle back, however I will be returning to fix one of the items they listed for my initial repairsI do not have strong confidence that my vehicle is repaired, I smell a strong fume smell when I start and it seems to be jummpy switching from first to secondI do not have a check engine light on, but my car certainly doesn't drive the way it did before I had this issueI have expressed as much to the tech that has been working with meI find it interesting that they refer to "business days" -never once was a time frame as such mentioned to me- in fact, I find it interesting that miraculously my vehicle was fixed after I had been told that it would be another 2-weeks for this secondary part to come in- which was expained to me that they would just use a part coming in for another vehicle with the same issue?? Very convoluted explanation for a pressing situation, and discomforting to know that this is common practiceWhich more than likely explains why this took so long in the first place- someone else with the same issue finally got upset and the used my part for their repair- I was given several (3) part arrival dates that never happenedI %believe I would still be waiting for my vehicle if I hadn't talken it to this levelUltimately, I will not ever do business with Clay Cooley dealerships ever again, and I strongly feel the public should know before hand how they handle issues like this- which is to pass it to off to the next guyIt's a poor way to treat paying customers and an even worse way to treat their employees that have to physically face upset customersI'm still awaiting a resolution from *** *** *** refering to case #***
Regards,
Ingrid ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
my problem was resolved one day after I contected youthank you so much for your most valuable service
Regards,
*** ***

Complaint: ***
I
am rejecting this response because:it is not trueI did not receive a prize and I was not given any information about the hour return policy that the lending institution later advised me ofThis company and it's employees are not being truthfulThey didn't offer anything to me as resolution so that is why I am rejecting this response
Regards,
*** ***