Cleverbridge, Inc.

Initial Business Response /* (1000, 5, 2015/02/10) */
On 2/4/2015, *** purchased the computer software *** Premium from ***, with cleverbridge acting as the payment processor (reference number ***
As the payment processor of ***,
cleverbridge's role is to ensure that the funds submitted by *** are delivered to our partner *** and that the *** Premium product from *** is delivered to ***Once this exchange is carried out, the monies are in possession of *** and the product is in possession of ***
When cleverbridge was notified on 2/5/by the Revdex.com of case # ***, we immediately contacted *** to request a refund on behalf of ***Please note that cleverbridge does not have prior record of any contact by *** regarding a request for a refund
We explained to *** (based on the content of the Revdex.com complaint) on 2/10/15, that *** requested a refund of $as she was dissatisfied with the software she had purchased
At this point, *** has refunded ***'s order in the full amount ($14.99) back to her *** The funds should appear back in this account within 5-business days from the date the refund was issued, which was 2/10/When the refund was issued, *** was immediately notified via email that refund had indeed been issued for his order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
***
Please note that according to our records *** has already fully cancelled the subscription and has received such confirmation by emailThere will be no further charges
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
***
If there are any questions for *** you may contact them at:
***
***

Initial Business Response /* (1000, 5, 2015/03/16) */
On 3/14/2015, *** purchased the computer software *** Premium from *** Alliance, with cleverbridge acting as the payment processor (reference number ***)
As the payment processor of *** Alliance, cleverbridge's
role is to ensure that the funds submitted by *** are delivered to our partner *** Alliance and that the *** Premium product from *** Alliance is delivered to ***Once this exchange is carried out, the monies are in possession of *** Alliance and the product is in possession of ***
When cleverbridge was notified on 3/14/by the Revdex.com of case # ***, we immediately contacted *** Alliance to request a refund on behalf of ***Please note that cleverbridge does not have prior record of any contact by *** regarding a request for a refund
We explained to *** Alliance (based on the content of the Revdex.com complaint) on 3/16/15, that *** requesting a refund of $as s/he was dissatisfied with the software he had purchased
At this point, *** Alliance has refunded ***'s order in the full amount ($119.88) back to his ***The funds should appear back in this account within 5-business days from the date the refund was issued, which was 3/16/When the refund was issued, *** was immediately notified via email that refund had indeed been issued for the order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://store.***/***/*/***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for *** Alliance you may contact them at:
Website: http:***
Email: ***
Phone: ***
Sincerely,
cleverbridge Customer Support

On January 21, 2016, Brittany *** purchased the computer software *** Anti-Malware Premium from ***, with *** acting as the payment processor (reference number 84535155)As the payment processor of ***, *** role is to ensure that the funds submitted
by Brittany *** are delivered to our partner *** and that the *** Anti-Malware Premium product from *** is delivered to Brittany ***Once this exchange is carried out, the monies are in possession of *** and the product is in possession of Brittany ***When *** was notified on January 22, by the Revdex.com of case # 11098331, we immediately refunded the purchase on behalf of Brittany ***Please note that *** does not have prior record of any contact by Brittany *** regarding a request for a refund. Proof of this refund can be referenced by the ‘Refund Confirmation’ on the following web page: https://store.***.org/342/p/84535155-j5pc2XJsuZmzRQhS3TEZ Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused. If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for *** you may contact them at: Email: support@***.orgSupport page: http://www.***.org/support/ Sincerely, *** Customer Support

I am highly disappointed with your personnel staffThey have hacked into my computer and messed up my phone system as well as my computer.( They cannot even speak English very well.) They have sent an illegal message to everyone in my address book which crashes their computers if opened up My phone system has been messed up for daysI am going to file a claim against Cleverbridge with the Revdex.com

@Revdex.com: Please see attachment if the following messages do not display properly. Thank you. On February1, 2018, Jacqueline *** purchased the computer software *** Data Recovery *** Professional programs from ***, with cleverbridge acting as the payment processor (reference
number ***) As the payment processor of ***, cleverbridge's role is to ensure that the funds submitted by Jacqueline *** are delivered to our partner *** and that the *** Data Recovery *** Professional programs from *** are delivered to Jacqueline ***Once this exchange is carried out, the monies are in possession of *** and the products are in possession of Jacqueline *** When cleverbridge was notified on February 6, by the Revdex.com of case # ***, we had refunded Jacqueline ***’s order At this point, cleverbridge has refunded Jacqueline ***’s order in the full amount of $back to the *** ending in ***The funds should appear back in this account within 5-business days from the date the refunds were issuedWhen the refunds were issued, Jacqueline *** was immediately notified via email at ***@aol.com Proof of these refunds can be referenced by the ‘Refund confirmation’ on the following web page: https://order.***.com/505/p/***-*** Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for *** you may contact them at: E-Mail: support@***.com Phone: +1-800-***-*** Sincerely, cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2014/06/03) */
Contact Name and Title: ***
Contact Phone: *** ***
On 5/29/2014, *** purchased the computer software*** System Utilities Suite and *** Pro from
***, with cleverbridge acting as the payment processor (reference number ***
As the payment processor of ***, cleverbridge's role is to ensure that the funds submitted by *** are delivered to our partner *** and that the *** System Utilities Suite and *** Pro product from *** is delivered to ***Once this exchange is carried out, the monies are in possession of *** and the product is in possession of ***
When cleverbridge was notified on 5/30/by the Revdex.com of case # ***, we immediately contacted *** to request a refund on behalf of ***Please note that cleverbridge does not have prior record of any contact by *** regarding a request for a refund
We explained to *** (based on the content of the Revdex.com complaint) on 6/3/2014, that *** requesting a refund of $as she was unable to receive sufficient technical support and was dissatisfied with the software she had purchased
At this point, *** has refunded ***'s order in the full amount ($39.95) back to her VisaThe funds should appear back in this account within 5-business days from the date the refund was issued, which was 6/3/When the refund was issued, *** was immediately notified via email that refund had indeed been issued for his order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for *** you may contact them at:
***
Sincerely,
cleverbridge Customer Support

@Revdex.com Team: Please see attached document if there is any issue with the display of the following notes. Thank you
"">On August 5, Barbara *** purchased the computer program Malwarebytes Anti-Malware Premium from Malwarebytes, with cleverbridge acting as the payment processor (reference number ***). This program was set up as a continuing yearly subscription and Barbara *** never canceled the automatic subscription renewal previouslyBarbara *** started the Malwarebytes Anti-Malware Premium subscription on August 5, and the first renewal was processed successfully on August 5, 2015, a year after the subscription started As the payment processor of Malwarebytes, cleverbridge's role is to ensure that the funds submitted by Barbara *** are delivered to our partner Malwarebytes and that the Malwarebytes Anti-Malware Premium program from Malwarebytes is delivered to Barbara ***Once this exchange is carried out, the monies are in possession of Malwarebytes and the product is in possession of Barbara ***. The renewal subscription order for Barbara *** was delivered to [email protected] on August 5, When cleverbridge was notified on August 6, by the Revdex.com of case # 11616580, cleverbridge refunded the charge for the Malwarebytes Anti-Malware Premium renewal order with reference number *** right away as a courtesy. Barbara *** had never contacted cleverbridge to request a refund on her renewal subscription order At this point, cleverbridge has canceled the subscription and refunded Barbara ***’s renewal order of the Malwarebytes Anti-Malware Premium in the full amount of $back to her *** accountWhen the refund was issued, Barbara *** was immediately notified via email that a refund had indeed been issued for her order. Proof of this refund can be referenced by clicking on the ‘Refund confirmation’ link on the following web page: Order reference number ***: https://store.malwarebytes.com/342/p/***-L6GQljyp0b8srOW9jbEQ Hopefully, this has clarified all the events leading up to this complaintWe hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for Malwarebytes, they may be contacted at: Email: [email protected] Support page: http://www.malwarebytes.org/support/ Sincerely, cleverbridge Customer Support

Very negative experience Cleverbridge Inchas jeopardized the safety of my computer by canceling my membership with a malware company without my authorization

Initial Business Response /* (1000, 5, 2014/07/23) */
On July 7, 2014, *** purchased the computer support services TPS Platinum Support Plan (Years) from The Phone Support, with cleverbridge acting as the payment processor (reference number ***
As the payment
processor of The Phone Support, cleverbridge's role is to ensure that the funds submitted by *** are delivered to our partner The Phone Support and that the TPS Platinum Support Plan from The Phone Support is delivered to ***Once this exchange is carried out, the monies are in possession of The Phone Support and the service is in possession of ***
When cleverbridge was notified on July 23, by the Revdex.com of case*** we immediately contacted The Phone Support to request a refund on behalf of ***Please note that cleverbridge does not have prior record of any contact by *** regarding a request for a refund
We explained to The Phone Support (based on the content of the Revdex.com complaint) on July 23, 2014, that *** requesting a refund of $as she was unable to receive sufficient technical support and was dissatisfied with the computer support services she had purchased
At this point, The Phone Support has refunded ***'s order in the full amount ($298.00) back to her *** accountThe funds should appear back in this account within 5-business days from the date the refund was issued, which was July 23, When the refund was issued, *** was immediately notified via email that refund had indeed been issued for her order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://www.cleverbridge.com***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for The Phone Support you may contact them at:
Email: [email protected]
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/08/31) */
On July 29, 2015,*** purchased the computer program Malwarebytes Anti-Malware Premium v(Includes a lifetime, unlimited, non-expiring, 1-PC license) program from Creativemark (http://store.v3.co.uk/) with cleverbridge acting as the
payment processor (reference number XXXXXXXX)
As the payment processor of Creativemark, cleverbridge's role is to ensure that the funds submitted by*** are delivered to our partner Creativemark and that the Malwarebytes Anti-Malware Premium v(Includes a lifetime, unlimited, non-expiring, 1-PC license) sold by Creativemark is delivered to***Once this exchange is carried out, the monies are in possession of Creativemark and the product is in possession of*
When cleverbridge was notified on August 31, by the Revdex.com of case # XXXXXXXX, we immediately reached out to Creativemark for a refund considerationPlease note that cleverbridge contacted Creativemark previously on August 27, on behalf of* for a refund requestThe refund request was not approved
At this point, Creativemark has issued a new set of ID and Key at their own expense for*** in order to help resolve the technical challenges on Malwarebytes Anti-Malware Premium v(Includes a lifetime, unlimited, non-expiring, 1-PC license)Creativemark has provided some installation advice to help further with the program installation and suggested to contact the software publisher Malwarebytes should the ID and Key needed to be reset going forwardOnly the software publisher Malwarebytes has the ability to reset the ID and Key for their Malwarebytes Anti-Malware Premium v(Includes a lifetime, unlimited, non-expiring, 1-PC license) programAs a reseller of Malwarebytes, Creativemark has no access to Malwarebytes license system
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the new ID and Key issued by Creativemark remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Creativemark, they may be contacted at:
Website: http://www.creativemark.co.uk
Email: ***@creativemark.co.uk
Sincerely,
cleverbridge Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company not only help me out they purchased the product again for meI wrote the Revdex.com earlier to close the case as the vendor had provided a remedythank you

Initial Business Response /* (1000, 5, 2014/07/14) */
On 7/12/2014, *** purchased the computer software TuneupMyMac from Systweak, with cleverbridge acting as the payment processor (reference number***
As the payment processor of Systweak, cleverbridge's role is to
ensure that the funds submitted by *** are delivered to our partner Systweak and that the TuneupMyMac product from Systweak is delivered to ***Once this exchange is carried out, the monies are in possession of Systweak and the product is in possession of ***
When cleverbridge was notified on 7/14/by the Revdex.com of case ***, we immediately contacted Systweak to request a refund on behalf of ***Please note that cleverbridge does not have prior record of any contact by *** regarding a request for a refund
We explained to Systweak (based on the content of the Revdex.com complaint) on 7/14/2014, that *** is requesting a refund of $
At this point, Systweak has refunded ***'s order in the full amount ($19.97) back to her VisaThe funds should appear back in this account within 5-business days from the date the refund was issued, which was 7/14/When the refund was issued, *** was immediately notified via email that refund had indeed been issued for her order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://systweak.cleverbridge.com***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Systweak you may contact them at:
[email protected]
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/10/06) */
On 9/22/2015,*** purchased the computer software Disk Drill PRO from CleverFiles, with cleverbridge acting as the payment processor (reference number XXXXXXXX)
As the payment processor of CleverFiles, cleverbridge's role is to
ensure that the funds submitted by*** are delivered to our partner CleverFiles and that the Disk Drill PRO product from CleverFiles is delivered to***Once this exchange is carried out, the monies are in possession of CleverFiles and the product is in possession of*
When cleverbridge was notified on 9/29/by the Revdex.com of case *** we immediately contacted CleverFiles to request a refund on behalf of*Please note that cleverbridge does not have prior record of any contact by*** regarding a request for a refund
We explained to CleverFiles (based on the content of the Revdex.com complaint) on 9/29/15, that*** requesting a refund of $as he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased
At this point, CleverFiles has approved the refund for*** and his order has been reimbursed in the full amount ($89.00) back to his VisaPlease note that*** did not wait till the refund was issued even though it was approved, and requested a chargebackThe funds should appear back in this account within 5-business days from the date the chargeback was issued, which was 10/6/
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for CleverFiles you may contact them at:
***@cleverfiles.com
www.cleverfiles.com
Sincerely,
cleverbridge Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is what I was asking for thanks so much
To whom it may concern I still have email communications back and forth asking for refund from Disk Drill PRO with the same response over and over

@Revdex.com Team, please see attachment if the following messages do not display properly. Thank you. On July 13, 2014, Margaret *** purchased the computer
program Malwarebytes Anti-Malware Premium-1Year Subscription (covers PCs) from Malwarebytes with cleverbridge acting as the payment processor (reference number 61174536). This Malwarebytes Anti-Malware Premium-1Year Subscription (covers PCs) program is an annual subscription with renewal occurring on every July cleverbridge processed two consecutive renewals on July 13, and July 13, 2016. The current renewal set to occur on July 13, has been canceled. As the payment processor of Malwarebytes, cleverbridge's role is to ensure that the funds submitted by Margaret *** are delivered to our partner Malwarebytes and that the Malwarebytes Anti-Malware Premium-1Year Subscription (covers PCs) program from Malwarebytes is delivered to Margaret ***. Once this exchange is carried out, the monies are in possession of Malwarebytes and the product us in possession of Margaret ***. When cleverbridge was notified on June 23, by the Revdex.com of case # 12222222, the renewal for July 13, had been canceled online. Margaret *** had never contacted cleverbridge to request a cancellation. The phone interaction as Margaret *** described was not related to cleverbridge, nor could we confirm it was associated with the software manufacturer Malwarebytes. It was potentially an unaffiliated third party claiming to be Malwarebytes. At this point, Margaret ***’s subscription of the Malwarebytes Anti-Malware Premium-1Year Subscription (covers PCs) program has been canceled. A cancellation confirmation of her subscription was sent to her [email protected] email address on June 22, 2017. Hopefully, this has clarified all the events leading up to this complaintWe hope that the confirmed cancellation remedies any inconvenience this ordeal may have caused. If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for the software manufacturer Malwarebytes, they may be contacted at: Email: [email protected] Form: https://malwarebytes.com/support Sincerely, cleverbridge Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jessica ***

@Revdex.com Team: please see attachment if the following messages do not appear properly. Thank you. On November 28, 2017, Robert *** purchased the computer software *** Internet Security program from ***, with cleverbridge acting as the payment processor (reference number
***) As the payment processor of ***, cleverbridge's role is to ensure that the funds submitted by Robert *** are delivered to our partner *** and that the *** Internet Security program from *** is delivered to Robert ***Once this exchange is carried out, the monies are in possession of *** and the product is in possession of Robert *** When cleverbridge was notified on December 1, by the Revdex.com of case # ***, the *** Internet Security order for Robert *** had already been refunded. Robert *** never contacted cleverbridge directly to request a refund and he disputed his charge through *** At this point, cleverbridge has processed Robert ***’s refund in the full amount of $back to his *** accountThe funds should appear back in his *** account within 3-business days from the date the refunds were issuedWhen the refund was issued, Robert *** was immediately notified via email at ***@yahoo.com Proof of this refund can be referenced on the following web page: https://store-cb.***.com/298/p/***-YJEL4X4ZaFDtBDPlEmGr Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for *** you may contact them at: Support page: https://support.***.com Sincerely, cleverbridge Customer Support

On March 28, *** *** purchased the computer software Simple Driver Updater program from *** / ***, with cleverbridge acting as the payment processor (reference number ***).
*** *** also purchased *** *** *** program from *** / *** on April 8, (reference number ***). The cost of the programs is $each. The programs are valid for one year and activation is required as detailed on the confirmation page of both ordersAs the payment processor of *** / ***, cleverbridg*** *** ** ** *** *** *** *** *** ** *** *** *** *** ** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** ** *** ***Once this exchange is carried out, the monies are in possession of *** / *** and the product is in possession of *** ***When cleverbridge was notified on April 25, by the Revdex.com of case # ***, we immediately refunded *** ***’s Simple Driver Updater order with a reference number *** in the full amount $as requested by *** *** back to his *** card account ending in ***The funds should appear back in this account within 5-business days from the date the refund was issued, which was April 25, When the refund was issued, *** *** was immediately notified via email that refund had indeed been issued for the order. Please note that cleverbridge does not have prior record of any contact by *** *** regarding a request for a refund. Proof of the refund on Simple Driver Updater order with a reference number *** can be found by clicking on the ‘Refund Confirmation’ on the following web page: https://secure.***.com/576/p/89502014-Qo4a7yb0gphhpP5AeXci Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have causedIf there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for *** / *** you may contact them at: E-mail: support@***.com Online Contact Form: http://www.***.com/support/ Sincerely, cleverbridge Customer Support

@Revdex.com Team: Please see attached document if there is any issue with the display of the following notes. Thank you. On August 5, Barbara *** purchased the computer program Malwarebytes Anti-Malware Premium from Malwarebytes, with cleverbridge acting as the payment processor
(reference number ***). This program was set up as a continuing yearly subscription and Barbara *** never canceled the automatic subscription renewal previouslyBarbara *** started the Malwarebytes Anti-Malware Premium subscription on August 5, and the first renewal was processed successfully on August 5, 2015, a year after the subscription started As the payment processor of Malwarebytes, cleverbridge's role is to ensure that the funds submitted by Barbara *** are delivered to our partner Malwarebytes and that the Malwarebytes Anti-Malware Premium program from Malwarebytes is delivered to Barbara ***Once this exchange is carried out, the monies are in possession of Malwarebytes and the product is in possession of Barbara ***. The renewal subscription order for Barbara *** was delivered to [email protected] on August 5, When cleverbridge was notified on August 6, by the Revdex.com of case # 11616580, cleverbridge refunded the charge for the Malwarebytes Anti-Malware Premium renewal order with reference number *** right away as a courtesy. Barbara *** had never contacted cleverbridge to request a refund on her renewal subscription order At this point, cleverbridge has canceled the subscription and refunded Barbara ***’s renewal order of the Malwarebytes Anti-Malware Premium in the full amount of $back to her *** accountWhen the refund was issued, Barbara *** was immediately notified via email that a refund had indeed been issued for her order. Proof of this refund can be referenced by clicking on the ‘Refund confirmation’ link on the following web page: Order reference number ***: https://store.malwarebytes.com/342/p/***-L6GQljyp0b8srOW9jbEQ Hopefully, this has clarified all the events leading up to this complaintWe hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for Malwarebytes, they may be contacted at: Email: [email protected] Support page: http://www.malwarebytes.org/support/ Sincerely, cleverbridge Customer Support

On February 8, 2016, Julia *** purchased the computer software ***r Premium+ and ***r Remote Assistance from *** *** CORP, with cleverbridge acting as the payment processor (reference numbers *** and ***)As the payment processor of *** *** CORP,
cleverbridge's role is to ensure that the funds submitted by Julia *** are delivered to our partner *** *** CORP and that the ***r Premium+ and ***r Remote Assistance product from *** *** CORP is delivered to Julia ***Once this exchange is carried out, the monies are in possession of *** *** CORP and the product is in possession of Julia ***When cleverbridge was notified on March 8, by the Revdex.com of case #11190776, we immediately refunded the orders on behalf of Julia ***Please note that cleverbridge does not have prior record of any contact by Julia *** regarding a request for a refundAt this point, *** *** CORP has refunded Julia ***’s orders in the full amount ($445.20) back to her *** cardThe funds should appear back in this account within 5-business days from the date the refund was issued, which was March 8, When the refund was issued, Julia *** was immediately notified via email that refund had indeed been issued for the orderProof of this refund can be referenced by the ‘Refund Confirmation’ on the following web pages: https://store.***r.com/767/p/87136699-FOEwIWRD2BiD2PNPcfrhttps://store.***r.com/...⇄ Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have causedIf there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for *** *** CORP you may contact them at: https://***r.com/contact [email protected] Sincerely, cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2014/09/15) */
On 9/13/2014, *** purchased the computer software TuneupMyMac from Systweak, with cleverbridge acting as the payment processor (reference number***)
As the payment processor of Systweak, cleverbridge's role is to ensure
that the funds submitted by *** are delivered to our partner Systweak and that the *** product from Systweak is delivered to ***Once this exchange is carried out, the monies are in possession of Systweak and the product is in possession of ***
When cleverbridge was notified on 9/15/by the Revdex.com of case # ***, we immediately contacted Systweak to request a refund on behalf of ***Please note that cleverbridge does not have prior record of any contact by *** regarding a request for a refund
We explained to Systweak (based on the content of the Revdex.com complaint) on 9/15/2014, that *** requesting a refund of $as she was unable to receive sufficient technical support and was dissatisfied with the software she had purchased
At this point, Systweak has refunded ***'s order in the full amount ($19.97) back to her ***The funds should appear back in this account within 5-business days from the date the refund was issued, which was 9/15/When the refund was issued, *** was immediately notified via email that refund had indeed been issued for his order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://systweak.cleverbridge.com/305/p/***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Systweak you may contact them at:
[email protected]
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/03/20) */
On 3/18/2014, *** purchased the computer software *** *** from *** ***, with cleverbridge acting as the payment processor (reference number ***
As the payment processor of *** ***,
cleverbridge's role is to ensure that the funds submitted by *** are delivered to our partner *** *** and that the *** *** product from *** *** is delivered to ***Once this exchange is carried out, the monies are in possession of *** *** and the product is in possession of ***
When cleverbridge was notified on 3/20/by the Revdex.com of case #***, we immediately looked into this case and found that we have already refunded the orders per the customer's request on 3/19/
Please note that he purchase on 3/18/was a continuation of the *** *** that *** purchased on 11/18/15, as described in the confirmation mail that was sent to ***'s email:*** on the date of the charge
To avoid any confusion, we take the following steps to ensure that the customer is aware that this order is a recurring subscription:
1) The subscription is mentioned directly in the shopping cart:
2) A reminder is shown on the final page of the order process and in the delivery e-mail sent to confirm your order, which states that "You are subscribed to a multiple payment product." The reminder also informs you when the next payment is due
3) A link to cancel Auto Renewal is very clearly shown on the final page of the order process and in the delivery e-mail sent to confirm your order
At this point, *** *** has refunded ***'s orders in the full amount ($272.60) back to his*** The funds should appear back in this account within 5-business days from the date the refunds were issued, which was 3/19/When the refunds were issued, *** was immediately notified via email that refunds had indeed been issued for the orders
Proof of these refunds can be referenced by the 'Refund Confirmation' on the following web page:
***
***
***
***
***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
***
If there are any questions for *** *** you may contact them at:
***
***
***
Sincerely,
cleverbridge Customer Support