Cleverbridge, Inc.

Initial Business Response /* (1000, 5, 2015/03/30) */
On 3/28/2015, *** purchased the computer software *** from *** with cleverbridge acting as the payment processor (reference number ***
As the payment processor of *** cleverbridge's role is to ensure that the funds
submitted by *** are delivered to our partner *** and that the *** Suite product from *** is delivered to ***Once this exchange is carried out, the monies are in possession of *** and the product is in possession of ***
The purchase on 3/28/is a continuation of *** *** Suite subscription purchased on 3/18/14, as described in the confirmation mail that was sent to him at *** on the date of the charge
To avoid any confusion, we took the following steps to ensure that *** was aware that this order is a recurring subscription:
1) The subscription is mentioned directly in the shopping cart
2) A reminder is shown on the final page of the order process and in the delivery e-mail sent to confirm the order, which states that "You are subscribed to a multiple payment product." The reminder also informs you when the next payment is due
3) A link to cancel Auto Renewal is very clearly shown on the final page of the order process and in the delivery e-mail sent to confirm the order
When cleverbridge was notified on 3/29/by the Revdex.com of case *** we immediately contacted *** to request a refund on behalf of ***Please note that cleverbridge does not have prior record of any contact by *** regarding a request for a refund
We explained to *** (based on the content of the Revdex.com complaint) on 3/30/15, that *** requesting a refund of because this purchase was an unwanted auto-renewal
At this point, *** has refunded *** order in the full amount ($39.95) back to his *** The funds should appear back in this account within 5-business days from the date the refund was issued, which was 3/30/When the refund was issued, *** was immediately notified via email that refund had indeed been issued for the order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
***/***/***/p/***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
***/***
If there are any questions for *** you may contact them at:
***
***
***

Initial Business Response /* (1000, 5, 2015/08/20) */
On November 2, 2014, *** *** purchased the computer software *** Premium monthly plan and *** Remote Assistance monthly plan from *** Alliance Corp., with cleverbridge acting as the payment processor (reference
number XXXXXXXX and XXXXXXXX)
As the payment processor of *** Alliance Corp., cleverbridge's role is to ensure that the funds submitted by *** *** are delivered to our partner *** Alliance Corpand that the monthly *** Premium program and *** Remote Assistance service from *** Alliance Corpis delivered to *** *** via email ***@yahoo.comOnce this exchange is carried out, the monies are in possession of *** Alliance Corpand the product is in possession of *** ***
When cleverbridge was notified on August 6, by the Revdex.com of case # XXXXXXXX, we immediately reached out to *** Alliance Corpfor refunds on renewal charges as requested by *** *** for an unwanted auto renewal reasonPlease note that cleverbridge did not have prior record of any contact by *** *** regarding a request for refundsWe have canceled the subscriptions of the monthly *** Premium program and *** Remote Assistance service for *** *** and there will be no further billings
At this point and with approval from *** Alliance Corp., cleverbridge has refunded two of *** ***'s last renewal orders in the full amount ($and $14.99) back to her Mastercard card ending in ***The funds should appear back in this account within 5-business days from the date the refunds were issued, which was August 7, When the refunds were issued, *** *** was immediately notified via email that two refunds had indeed been issued for his order
Proof of these two refunds can be referenced by the 'Refund Confirmation' on the following web page:
***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for *** Alliance Corpyou may contact them at:
Email: ***@***.net
Phone: X (XXX) XXX-XXXX
Sincerely,
cleverbridge Customer Support

Revdex.com Team: please see attachment if the following message does not show properly. Thank you. On November 20, 2015, *** *** purchased the bundled computer program from *** Security, with cleverbridge acting as the payment processor (reference number ***). The bundled
program consists of *** Global Protection-Years Device and a backup CD. As the payment processor of *** Security, cleverbridge's role is to ensure that the funds submitted by *** *** are delivered to our partner *** Security and that the bundled program consists of *** Global Protection-Years Device and a backup CD from *** Security is delivered to *** ***Once this exchange is carried out, the monies are in possession of *** Security and the bundled program and backup CD are in possession of *** ***. When cleverbridge was notified on October 21, by the Revdex.com of case # ***, we immediately contacted *** Security to request a refund on behalf of *** ***Please note that cleverbridge does not have prior record of any contact by *** ***. The encounter that *** *** had regarding technical support and sales offer as described on her Revdex.com complaint was not of cleverbridge. We explained to *** Security (based on the content of the Revdex.com complaint) on October 21, that *** *** requesting a refund in the amount of $as she was unable to receive sufficient technical support, dissatisfied with the sales offer and experienced an aggressive sales tactic At this point, cleverbridge has refunded *** ***’s order in the full amount of $back to her *** card ending in ***. The funds should appear back in her account within 5-business days from the date the refund was issued, which was October 25, When the refund was issued, *** *** was immediately notified via email (***@yahoo.com ) that the refund had indeed been issued for her order. Proof of this refund can be referenced by the ‘Refund Confirmation’ under ‘Your purchase documents’ on the following web page: Order reference number ***:https://store.***.com/300/p/***-*** Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused. If there are any questions for *** Security, they may be contacted at: Online contact: http://www.***.com/support/faqs_homeusers.htm Sincerely, cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2014/08/01) */
cleverbridge reached out to the software publisher Acronis for a refund request for our customer *** ***
This order has been refunded as of July 29, The refund confirmation email was sent to ***@gmail.com on the
same day
Thank you

On October 4, 2015, *** *** purchased the computer program Malwarebytes Anti-Malware Premium program from Malwarebytes, with cleverbridge acting as the payment processor (reference number ***)This was a subscription renewal from the purchase made by *** *** on October 4,
As the payment processor of Malwarebytes, cleverbridge's role is to ensure that the funds submitted by *** *** are delivered to our partner Malwarebytes and that the Malwarebytes Anti-Malware Premium program from Malwarebytes is delivered to *** ***Once this exchange is carried out, the monies are in possession of Malwarebytes and the product is in possession of *** ***
When cleverbridge was notified on October 5, by the Revdex.com of case # ***, we immediately refunded the order on behalf of *** ***Please note that cleverbridge does not have prior record of any contact by *** *** regarding a request for a refund
At this point, cleverbridge has refunded *** ***'s order in the full amount of $back to his *** accountThe funds should appear back in this account within 5-business days from the date the refund was issued, which was October 8, When the refund was issued, *** *** was immediately notified via email that refund had indeed been issued for his order
Proof of this refund can be referenced by the 'Refund confirmation' on the following web page:
https://store.m***/342/p/***-Xq2z9A75xkq7kyVScFOP
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Malwarebytes, they may be contacted at:
Email: s***.org Support page: http://www.m***/support/
Sincerely,
cleverbridge Customer Support (Revdex.com Case *** reference ***.dotx)

@Revdex.com Team, please see attachment if the following messages do not display properly. Thank you. On October 14, 2016, David *** purchased the computer program *** Internet Security from *** with cleverbridge acting as the payment processor (reference number ***). This
*** Internet Security program is an annual subscription with renewal occurring on every October cleverbridge processed a subscription renewal for David *** on October 13, (reference number ***). Future renewals of this *** Internet Security program subscription have been canceled. As the payment processor of ***, cleverbridge's role is to ensure that the funds submitted by David *** are delivered to our partner *** and that the *** Internet Security program from *** is delivered to David ***Once this exchange is carried out, the monies are in possession of *** and the product is in possession of David ***. When cleverbridge was notified by the Revdex.com of case # ***, the subscription renewal processed on October 13, had been refunded. David *** sent an email to cleverbridge on October 13, to request a refund. The phone interaction as David *** described was not related to cleverbridge, nor could we confirm it was associated with the software manufacturer ***. At this point, David ***’s subscription renewal of the *** Internet Security program has been refunded. A confirmation of his subscription renewal refund with reference number *** was sent to his majipoors***@gmail.com email address on October 13, 2017. Proof of this refund can be referenced on the following web page: https://store-cb.***.com/298/p/***-*** Hopefully, this has clarified all the events leading up to this complaintWe hope that the confirmed refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for the software manufacturer ***, they may be contacted at: Contact Form: https://support.***.com Sincerely, cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2014/07/09) */
On 7/6/2014, *** purchased the computer software RegClean Pro from Systweak, with cleverbridge acting as the payment processor (reference number ***)
As the payment processor of Systweak, cleverbridge's role is to
ensure that the funds submitted by *** are delivered to our partner Systweak and that the RegClean Pro product from Systweak is delivered to ***Once this exchange is carried out, the monies are in possession of Systweak and the product is in possession of ***
When cleverbridge was notified on 7/9/by the Revdex.com of case # ***, we immediately contacted Systweak to request a refund on behalf of ***Please note that cleverbridge does not have prior record of any contact by *** regarding a request for a refund
At this point, Systweak has refunded ***'s order in the full amount ($19.95) back to his VisaThe funds should appear back in this account within 5-business days from the date the refund was issued, which was 7/9/When the refund was issued, *** was immediately notified via email that refund had indeed been issued for his order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://systweak.cleverbridge.com***/***-***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Systweak you may contact them at:
[email protected]
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2014/07/28) */
On 7/27/2014, *** *** purchased the computer software Advanced System Protector from Systweak, with cleverbridge acting as the payment processor (reference number XXXXXXXX)
As the payment processor of Systweak, cleverbridge's
role is to ensure that the funds submitted by *** *** are delivered to our partner Systweak and that the Advanced System Protector product from Systweak is delivered to *** ***Once this exchange is carried out, the monies are in possession of Systweak and the product is in possession of *** ***
When cleverbridge was notified on 7/28/by the Revdex.com of case # XXXXXXXX, we immediately contacted Systweak to request a refund on behalf of *** ***Please note that cleverbridge does not have prior record of any contact by *** *** regarding a request for a refund
At this point, Systweak has refunded *** ***'s order in the full amount ($29.95) back to her MasterCardThe funds should appear back in this account within 5-business days from the date the refund was issued, which was 7/28/When the refund was issued, *** *** was immediately notified via email that refund had indeed been issued for his order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://systweak.cleverbridge.com/***/p/***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Systweak you may contact them at:
***@systweak.com
Sincerely,
cleverbridge Customer Support

purchased version of the softwareinstalling it caused numerous errors, requiring multiple patches of downloads, crashed of my computers, took us more than days to restore our systemat one point it wanted to install windows on our 7, messing up file systemtried to reach the company by email and phone no successfew years ago had exact same problemthought after few years they would become improved.I've had my bank to investigate disputestay away from this product

On January 18, 2018, Sacoya *** purchased the computer software *** XP: Dance Orchestra and *** XP: Guitars programs from ***, with cleverbridge acting as the payment processor (reference number ***) As the payment processor of ***, cleverbridge's role is to ensure
that the funds submitted by Sacoya *** are delivered to our partner *** and that the *** XP: Dance Orchestra and *** XP: Guitars programs from *** are delivered to Sacoya ***Once this exchange is carried out, the monies are in possession of *** and the products are in possession of Sacoya *** When cleverbridge was notified on January 21, by the Revdex.com of case # ***, we had refunded the first portion of the refund in the amount of $Cleverbridge processed an additional refund in the amount of $ At this point, cleverbridge has refunded Sacoya ***’s order in the amount of $based on the refund amount approved by *** back to *** card ending in The funds should appear back in this account within 5-business days from the date the refunds were issuedWhen the refunds were issued, Sacoya *** was immediately notified via email Proof of these refunds can be referenced by the ‘Refund Confirmation’ on the following web page: Refunds in the amount of $and $33.25: https://***.cleverbridge.com/516/p/***-*** Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for *** you may contact them at: Online contact form: http://***.com/support/ Sincerely, cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2014/07/28) */
On 6/17/2014, *** *** purchased the computer software RegClean Pro from *** with cleverbridge acting as the payment processor (reference number XXXXXXXX)
As the payment processor of Systweak, cleverbridge's role is to
ensure that the funds submitted by *** *** are delivered to our partner Systweak and that the RegClean Pro product from Systweak is delivered to *** ***Once this exchange is carried out, the monies are in possession of Systweak and the product is in possession of *** ***
When cleverbridge was notified on 7/28/by the Revdex.com of case # XXXXXXXX, we immediately contacted Systweak to request a refund on behalf of *** ***Please note that cleverbridge does not have prior record of any contact by *** *** regarding a request for a refund
At this point, *** has refunded *** ***'s order in the full amount ($39.90) back to his VisaThe funds should appear back in this account within 5-business days from the date the refund was issued, which was 7/27/When the refund was issued, *** *** was immediately notified via email that refund had indeed been issued for his order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://systweak.cleverbridge.com/***/*/XXXXXXXX-***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal *** have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Systweak you *** contact them at:
***
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/08/31) */
On July 29, 2015,*** purchased the computer program Malwarebytes Anti-Malware Premium v(Includes a lifetime, unlimited, non-expiring, 1-PC license) program from Creativemark (http://store.v3.co.uk/) with cleverbridge acting as
the payment processor (reference number XXXXXXXX)
As the payment processor of Creativemark, cleverbridge's role is to ensure that the funds submitted by*** are delivered to our partner Creativemark and that the Malwarebytes Anti-Malware Premium v(Includes a lifetime, unlimited, non-expiring, 1-PC license) sold by Creativemark is delivered to***Once this exchange is carried out, the monies are in possession of Creativemark and the product is in possession of*
When cleverbridge was notified on August 31, by the Revdex.com of case # XXXXXXXX, we immediately reached out to Creativemark for a refund considerationPlease note that cleverbridge contacted Creativemark previously on August 27, on behalf of* for a refund requestThe refund request was not approved
At this point, Creativemark has issued a new set of ID and Key at their own expense for*** in order to help resolve the technical challenges on Malwarebytes Anti-Malware Premium v(Includes a lifetime, unlimited, non-expiring, 1-PC license)Creativemark has provided some installation advice to help further with the program installation and suggested to contact the software publisher Malwarebytes should the ID and Key needed to be reset going forwardOnly the software publisher Malwarebytes has the ability to reset the ID and Key for their Malwarebytes Anti-Malware Premium v(Includes a lifetime, unlimited, non-expiring, 1-PC license) programAs a reseller of Malwarebytes, Creativemark has no access to Malwarebytes license system
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the new ID and Key issued by Creativemark remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Creativemark, they may be contacted at:
Website: http://www.creativemark.co.uk
Email: ***@creativemark.co.uk
Sincerely,
cleverbridge Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company not only help me out they purchased the product again for meI wrote the Revdex.com earlier to close the case as the vendor had provided a remedythank you

Initial Business Response /* (1000, 5, 2015/03/10) */
On 3/3/and 3/4/2015, *** purchased the computer software TPS Silver Support Plan (Months) and TPS Per Incident Plan from ***, with cleverbridge acting as the payment processor (reference number ***
As
the payment processor of ***, cleverbridge's role is to ensure that the funds submitted by *** are delivered to our partner *** and that the TPS Silver Support Plan (Months) and TPS Per Incident Plan product from *** is delivered to ***Once this exchange is carried out, the monies are in possession of *** and the product is in possession of ***
When cleverbridge was notified on 03/09/by the Revdex.com of case*** we immediately contacted *** to request a refund on behalf of ***Please note that cleverbridge does not have prior record of any contact by *** regarding a request for a refund
We explained to *** (based on the content of the Revdex.com complaint) on 3/10/15, that *** requesting a refund of $as he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased
At this point, *** has refunded ***'s order in the full amount ($168.00) back to his ***The funds should appear back in this account within 5-business days from the date the refund was issued, which was 3/10/When the refund was issued, *** was immediately notified via email that refund had indeed been issued for the order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://www.cleverbridge.com/***
https://www.cleverbridge.com/***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com***
If there are any questions for *** you may contact them at:
Email: ***
Contact Form: http://***
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2014/03/27) */
***
On 03/11/2014, *** purchased the computer software *** Registry Optimizer and *** Driver Updater
*** ***, with cleverbridge acting as the payment processor (reference *** via automatic subscription renewal of her order initiated on 3/11/(reference ***
As the payment processor of ***, cleverbridge's role is to ensure that the funds submitted by *** are delivered to our partner *** and that the *** Registry Optimizer and *** Driver Updater products from *** is delivered to ***Once this exchange is carried out, the monies are in possession of *** and the product is in possession of ***
To avoid any confusion, we take the following steps to ensure that customers are aware that an order is a recurring subscription:
1) The subscription is mentioned directly in the shopping cart:
2) A reminder is shown on the final page of the order process and in the delivery e-mail sent to confirm your order, which states that "You are subscribed to a multiple payment product." The reminder also informs you when the next payment is due
3) A link to cancel Auto Renewal is very clearly shown on the final page of the order process and in the delivery e-mail sent to confirm your order
When cleverbridge was contacted on 03/25/by ***, we immediately processed a refund of the unwanted automatic renewal order*** in the amount of *** on behalf of *** as the charge was in relation to an unwanted automatic subscription renewal for the *** Registry Optimizer and *** Driver Updater programs
At this point, ***' order has been refunded in the full amount *** back to her *** AccountThe funds should appear back in this account within 5-business days from the date the refund was issued, which was 3/25/*** When the refund was issued, *** was immediately notified via email that refund had indeed been issued for her order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
***
Reimbursement date: 3/25/***
***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
***

Initial Business Response /* (1000, 5, 2015/08/18) */
On August 6, 2015, *** purchased the computer program*** Premium 24-month program from *** Alliance Corp., with cleverbridge acting as the payment processor (reference number XXXXXXXX)
As the payment processor
of *** Alliance Corp., cleverbridge's role is to ensure that the funds submitted by *** are delivered to our partner *** Alliance Corpand that the*** Premium 24-month program from *** Alliance Corpis delivered to ***Once this exchange is carried out, the monies are in possession of *** Alliance Corpand the product is in possession of ***
When cleverbridge was notified on August 7, by the Revdex.com of case # XXXXXXXX, we immediately refunded the order on behalf of ***Please note that cleverbridge does not have prior record of any contact by *** regarding a request for a refund
At this point, cleverbridge has refunded *** 's order in the full amount of $back to his Visa accountThe funds should appear back in this account within 5-business days from the date the refund was issued, which was August 7, When the refund was issued, *** was immediately notified via email that refund had indeed been issued for his order
Proof of this refund can be referenced by the 'Refund confirmation' on the following web page:
***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for *** Alliance Corp., they may be contacted at:
Email: ***@kromtech.net
Support page: http://mackeeper.kromtech.net/contact
Phone: X-XXX-XXX-XXXX
Sincerely,
cleverbridge Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
money was refundedafter I complained of their false, misleading advertisements, AND had to contact the Revdex.com

Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Sacoya ***

@Revdex.com Team: please refer to attachment if the following message is not showing properly. Thank you On March 7, 2016, John *** purchased the computer software sMedio WinDVD PRO program from sMedio Inc., with cleverbridge acting as the payment processor (order reference
number 88483440) As the payment processor of sMedio Inc., cleverbridge's role is to ensure that the funds submitted by John *** are delivered to our partner sMedio Incand that the sMedio WinDVD PRO program from sMedio Incis delivered to John ***Once this exchange is carried out, the monies are in possession of sMedio, Incand the product is in possession of John *** cleverbridge previously suggested John *** to contact sMedio, Incthrough their direct email for the technical issue with the software. When cleverbridge was notified on April 12, by the Revdex.com of case # ***, we had already submitted a refund request to sMedio, Incon behalf of John ***. The order was over one year old and John *** mentioned that the software worked previously for six months At this point, cleverbridge has refunded John ***’s order in the full amount of $back to his PayPal account. We received a notification from PayPal that John *** had claimed his refund. When the refund was issued, John *** was immediately notified via email that a refund had indeed been issued for his order Proof of his refund can be referenced by the ‘Refund confirmation’ on the following web page: https://www.cleverbridge.com/974/p/88483440-4l3g2OxyLahQotPafuhI Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for sMedio Incyou may contact them at: Email: [email protected] Sincerely, cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2014/09/26) */
On 6/21/2014,*** purchased the computer software Malwarebytes Anti-Exploit Premium from Malwarebytes Corporation, with cleverbridge acting as the payment processor (reference number ***)
As the payment processor of
Malwarebytes Corporation, cleverbridge's role is to ensure that the funds submitted by*** are delivered to our partner Malwarebytes Corporation and that the Malwarebytes Anti-Exploit Premium product from Malwarebytes Corporation is delivered to***
On 6/21/2014, cleverbridge sent*** an email containing all of his order and payment information including his licensing details and receipt of his purchasePlease note that cleverbridge does not have prior record of any contact by*** regarding a request for a delivery or redelivery
cleverbridge has resent your confirmation page to the email address listed on the order on 9/26/after being notified of Revdex.com Case# ***
If this email is not received, please contact cleverbridge directlyThe link below contains all of cleverbridge's contact information:
http://www.cleverbridge.com/?scope=cuseco&progress=customersupport
Sincerely,
cleverbridge Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2014/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Never received a replybfrom vendorplease send it again and reset my expiration date
Final Consumer Response /* (4200, 11, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still do not have my code to activate the software and I still do not have it reset to a recent dateI have asked before for a refund and I insist on a refund
Final Business Response /* (4000, 13, 2014/09/30) */
cleverbridge has yet to receive any direct contact from*** in order to assist with his issue
At this point, Malwarebytes has refunded***'s order in the full amount ($24.95) back to his ***The funds should appear back in this account within 5-business days from the date the refund was issued, which was 9/30/When the refund was issued,*** was immediately notified via email that refund had indeed been issued for his order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://store.malwarebytes.org/342/p/***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Malwarebytes you may contact them at:
[email protected]
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2014/09/15) */
On 9/13/2014, *** purchased the computer software TuneupMyMac from Systweak, with cleverbridge acting as the payment processor (reference number***)
As the payment processor of Systweak, cleverbridge's role is to
ensure that the funds submitted by *** are delivered to our partner Systweak and that the *** product from Systweak is delivered to ***Once this exchange is carried out, the monies are in possession of Systweak and the product is in possession of ***
When cleverbridge was notified on 9/15/by the Revdex.com of case # ***, we immediately contacted Systweak to request a refund on behalf of ***Please note that cleverbridge does not have prior record of any contact by *** regarding a request for a refund
We explained to Systweak (based on the content of the Revdex.com complaint) on 9/15/2014, that *** requesting a refund of $as she was unable to receive sufficient technical support and was dissatisfied with the software she had purchased
At this point, Systweak has refunded ***'s order in the full amount ($19.97) back to her ***The funds should appear back in this account within 5-business days from the date the refund was issued, which was 9/15/When the refund was issued, *** was immediately notified via email that refund had indeed been issued for his order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://systweak.cleverbridge.com/305/p/***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Systweak you may contact them at:
[email protected]
Sincerely,
cleverbridge Customer Support

@Revdex.com Team: please refer to attachment if the message below does not show up properly Thank you. On June 7, 2016, *** *** purchased the computer software PCKeeper Remote Assistance Monthly Plan from *** ALLIANCE CORP, with *** acting as the payment processor
($69.30, reference number ***) The PCKeeper Remote Assistance Monthly Plan is set to renew monthly On July 7, the renewal of PCKeeper Remote Assistance Monthly Plan was successfully processed ($49.99, reference number ***)As the payment processor of *** ALLIANCE CORP, ***'s role is to ensure that the funds submitted by *** *** are delivered to our partner *** ALLIANCE CORP and that the PCKeeper Remote Assistance Monthly Plan product from *** ALLIANCE CORP is delivered to *** ***Once this exchange is carried out, the monies are in possession of *** ALLIANCE CORP and the product is in possession of *** ***When *** was notified on September 26, by the Revdex.com of case #***, we had already refunded the initial and renewal orders on behalf of *** *** *** *** contacted *** by email on July 8, and July 23, to request both refunds At this point, *** has refunded *** ***’s both initial and renewal orders in the full amount (separate refunds in the total amount of $119.29) back to her *** card ending in Both the initial and renewal refunds were processed on July 23, When the initial and renewal refunds were issued, *** *** was immediately notified via email that refunds had indeed been issued for her orderProof of this refund can be referenced by the ‘Refund Confirmation’ on the following web pages: https://store.***.com/767/p/***-*** https://store.***.com/767/p/***-*** Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have causedIf there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.***.com/?scope=cuseco If there are any questions for *** ALLIANCE CORP you may contact them at: https://***.com/contact support@***.net Sincerely, *** Customer Support