Cleverbridge, Inc.

@Revdex.com team, please see attachment if the following messages do not show properly.  Thank you. On November 16, 2015, Steven [redacted]May 14, 2017, Carina [redacted] purchased the computer program PhoneRescue program from iMobie, Inc. with cleverbridge acting as the payment processor (reference...

number [redacted]).   The 1[redacted]).    As the payment processor of iMobie, Inc., cleverbridge's role is to ensure that the funds submitted by Steven [redacted]Carina [redacted] are delivered to our partner iMobie, Inc. and that the PhoneRescue program from iMobie, Inc. is delivered to Steven [redacted].Carina [redacted]. Once this exchange is carried out, the monies are in possession of Malwarebytes and the product is in possession of Steven [redacted].  The Malwarebytes Anti-Malware Premium program wasCarina [redacted].    https://store.malwarebytes.org/342/p/[redacted]-1Vn5uokgm2A7GD7HmB1N    When cleverbridge was notified on February 22May 22, 201722 by the Revdex.com of case # [redacted] we[redacted], cleverbridge had already refunded the charge for the PhoneRescue order with reference number 1[redacted] as requested directly by iMobie, Inc.  Carina [redacted] had suggested Steven [redacted] to contact the software manufacturer Malwarebytes for assistance in regard to his license key issue.  never contacted cleverbridge to request a refund on her PhoneRescue order.   The license key that Steven [redacted] received for his Malwarebytes Anti-Malware program is MC96W-RKTD3-2Y6KP-H6PJA.  The license key is active from the day of purchase to November 16, 2016.  Malwarebytes suggests their customers to carefully entering the license key in the program by doing the copy and paste technique as it is case-sensitive.  Any input error would result in an invalid activation.  Installation issue can normally be solved by re-installing and activating the license key.  Steven [redacted] should continue to allow Malwarebytes to further assist if he continues to have license key issue.  Malwarebytes has various support channels for customers directly on Malwarebytes website at https://www.malwarebytes.org/support/   Steven [redacted] first contacted cleverbridge on February 21, 2016.  cleverbridge suggested Steven [redacted] to contact Malwarebytes directly should he need a refund on his order.  Malwarebytes has a 30-day money back guarantee on their consumer products and it is listed on the website.  Steven [redacted]’s order was outside of the 30-day money back guarantee.  Steven [redacted] responded to email from cleverbridge on the same day that he would go through PayPal instead to get a refund. This was before cleverbridge was notified of the Revdex.com of case # 11148890.     At this point, cleverbridge refunded Carina [redacted]’s order of the PhoneRescue program in the full amount of $39.99 back to her American Express account. When the refund was issued, Carina [redacted] was immediately notified via email that a refund had indeed been issued for her order.  Proof of this refund can be referenced by clicking on the ‘Refund confirmation’ link on the following web page:   Order reference number 1[redacted]:   https://www.cleverbridge.com/1366/p/1[redacted]-Vpi6kDWhX9h6HNNyEoBk   Hopefully, this has clarified all the events leading up to this complaint. We apologize forhope that the issued refund remedies any inconvenience this ordeal may have caused in regard to the license key issue related to Steven [redacted]’s order reference number [redacted].  Steven [redacted] should allow Malwarebytes to further assist with his license key issue, or to request a refund of his order purchased on November 16, 2015..   If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:   http://www.cleverbridge.com/?scope=cuseco   If there are any questions for iMobie, Inc., they may be contacted at:   Email: [email protected] Contact Form: https://my.imobie.com   Sincerely, cleverbridge Customer Support

On April 2, 2015, [redacted] purchased the computer program [redacted] Premium program from [redacted], with cleverbridge acting as the payment processor (reference number [redacted]). This was a subscription-based software with annual renewals.  The...

subscription renewed on April 2, 2016 (reference number [redacted]).  There was no previous records of [redacted] cancelling the subscription prior to the renewal. As the payment processor of [redacted], cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the [redacted] Anti-Malware Premium program from [redacted] is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted]. When cleverbridge was notified on April 4, 2016 by the Revdex.com of case # [redacted], we had already refunded the original and renewal orders for [redacted] in the full amount of $[redacted] for each of the orders back to her [redacted] account. Both refunds were processed on April 2, 2016.  The funds should appear back in [redacted]’s account within 5-7 business days from the date the refund was issued, which was April 2, 2016. When each of the refunds was issued, [redacted] was immediately notified via email that refund had indeed been issued for his order. Proof of these two separate refunds can be referenced by the ‘Refund confirmation’ on the following web page: https://store.[redacted].org[redacted] https://store.[redacted].org/342/p/[redacted] A separate subscription cancellation notification email was sent out to [redacted] to simply indicate that the subscription to the [redacted] Anti-Malware Premium license has been canceled.  The two refund confirmations confirm on the two refunds being processed.  Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refunds remedy any inconvenience this ordeal may have caused. If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/[redacted] If there are any questions for [redacted], they may be contacted at: Email: [redacted] Support page: http://www.[redacted] Sincerely, cleverbridge Customer Support

[redacted]Initial Business Response[redacted]
[redacted]
As the payment processor of[redacted] cleverbridge's role is to ensure that funds submitted for orders are delivered to our partner [redacted]...

and that the software product from [redacted] is delivered to the customer.
When cleverbridge was notified on 2/5/14 by the Revdex.com of case [redacted] we immediately reviewed our records based on the information provided by [redacted] in her complaint. Please note that cleverbridge does not have any record in our system of an order by [redacted] nor do we have any record of any previous contact to us at cleverbridge.
If [redacted] is certain that the order was processed by cleverbridge, can [redacted] provide us with either the reference number of the order or perhaps an alternative e-mail address or mailing address that may have been used during the placement of the order?
[redacted]
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
[redacted]

I have talked to these people about Nero that I bought ,but would not work. Cleverbridge, Inc. are the people who bill your credit card and they refuse to reinburse me and said that they have to get the OK from Nero. If they are a collection agent for Nero, then it is up to them to credit my credit card . Stay away form Cleverbridge, Inc,they will just scam you and hide.

@Revdex.com Team: please refer to attachment if the message below does not show up properly.  Thank you.
 
 
On June...

7, 2016, [redacted] purchased the computer software PCKeeper Remote Assistance Monthly Plan from [redacted] ALLIANCE CORP, with [redacted] acting as the payment processor ($69.30, reference number [redacted]).  The PCKeeper Remote Assistance Monthly Plan is set to renew monthly.  On July 7, 2016 the renewal of PCKeeper Remote Assistance Monthly Plan was successfully processed ($49.99, reference number [redacted]). As the payment processor of [redacted] ALLIANCE CORP, [redacted]'s role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] ALLIANCE CORP and that the PCKeeper Remote Assistance Monthly Plan product from [redacted] ALLIANCE CORP is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] ALLIANCE CORP and the product is in possession of [redacted]. When [redacted] was notified on September 26, 2016 by the Revdex.com of case #[redacted], we had already refunded the initial and renewal orders on behalf of [redacted].  [redacted] contacted [redacted] by email on July 8, 2016 and July 23, 2016 to request both refunds.   At this point, [redacted] has refunded [redacted]’s both initial and renewal orders in the full amount (2 separate refunds in the total amount of $119.29) back to her [redacted] card ending in 3472. Both the initial and renewal refunds were processed on July 23, 2016.  When the initial and renewal refunds were issued, [redacted] was immediately notified via email that refunds had indeed been issued for her order. Proof of this refund can be referenced by the ‘Refund Confirmation’ on the following web pages: https://store.[redacted].com/767/p/[redacted] https://store.[redacted].com/767/p/[redacted] Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refunds remedy any inconvenience this ordeal may have caused. If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.[redacted].com/?scope=cuseco If there are any questions for [redacted] ALLIANCE CORP you may contact them at: https://[redacted].com/contact support@[redacted].net Sincerely, [redacted] Customer Support

On November 16, 2015, Steven [redacted] purchased the computer program Malwarebytes Anti-Malware Premium program from Malwarebytes, with cleverbridge acting as the payment processor (reference number[redacted]).   The Malwarebytes Anti-Malware Premium program was for a one-year subscription for...

PC expiring on November 16, 2016.    As the payment processor of Malwarebytes, cleverbridge's role is to ensure that the funds submitted by Steven [redacted] are delivered to our partner Malwarebytes and that the Malwarebytes Anti-Malware Premiumprogram from Malwarebytes is delivered to Steven [redacted]. Once this exchange is carried out, the monies are in possession of Malwarebytes and the product is in possession of Steven [redacted].  TheMalwarebytes Anti-Malware Premium program was delivered to Steven [redacted] through his email steveni[redacted]@optonline.net . The proof of the delivery can also be accessed through the link below:   https://store.malwarebytes.org/342/p/[redacted]-1Vn5uokgm2A7GD7HmB1N   When cleverbridge was notified on February 22, 2016 by the Revdex.com of case # 11148890, we had suggested Steven [redacted] to contact the software manufacturer Malwarebytes for assistance in regard to his license key issue.    The license key that Steven [redacted] received for his Malwarebytes Anti-Malware program is [redacted].  The license key is active from the day of purchase to November 16, 2016. Malwarebytes suggests their customers to carefully entering the license key in the program by doing the copy and paste technique as it is case-sensitive.  Any input error would result in an invalid activation. Installation issue can normally be solved by re-installing and activating the license key.  Steven [redacted] should continue to allow Malwarebytes to further assist if he continues to have license key issue. Malwarebytes has various support channels for customers directly on Malwarebytes website at https://www.malwarebytes.org/support/   Steven [redacted] first contacted cleverbridge on February 21, 2016.  cleverbridge suggested Steven [redacted] to contact Malwarebytes directly should he need a refund on his order.  Malwarebytes has a 30-day moneyback guarantee on their consumer products and it is listed on the website.  Steven [redacted]’s order was outside of the 30-day money back guarantee.  Steven [redacted] responded to email from cleverbridge on thesame day that he would go through [redacted] instead to get a refund. This was before cleverbridge was notified of the Revdex.com of case # 11148890.      Hopefully, this has clarified all the events leading up to this complaint. We apologize for the inconvenience caused in regard to the license key issue related to Steven [redacted]’s order reference number [redacted]. Steven [redacted] should allow Malwarebytes to further assist with his license key issue, or to request a refund of his order purchased on November 16, 2015.   If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:   http://www.cleverbridge.com/?scope=cuseco   If there are any questions for Malwarebytes, they may be contacted at:   Email: [email protected] Support page: https://www.malwarebytes.org/support/   Sincerely, cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/06/26) */
On June 9, 2015, Kristina [redacted] purchased the computer software PCKeeper Live from KROMTECH ALLIANCE CORP, with cleverbridge acting as the payment processor (reference number [redacted]
As the payment processor of KROMTECH ALLIANCE CORP,...

cleverbridge's role is to ensure that the funds submitted by Kristina [redacted] are delivered to our partner KROMTECH ALLIANCE CORP and that the PCkeeper Live product from KROMTECH ALLIANCE CORP is delivered to Kristina [redacted]. Once this exchange is carried out, the monies are in possession of KROMTECH ALLIANCE CORP and the product is in possession of Kristina [redacted]
When cleverbridge was notified on June 12 by the Revdex.com of case # [redacted] we immediately contacted KROMTECH ALLIANCE CORP to request a refund on behalf of Kristina [redacted]. Please note that cleverbridge had suggested Kristina [redacted] to contact KROMTECH ALLIANCE CORP directly regarding her request for a refund prior to receiving a the Revdex.com complaint.
We explained to KROMTECH ALLIANCE CORP (based on the content of the Revdex.com complaint) on June 12, 2015, that Kristina [redacted] requesting a refund of $106.92 as she was unable to receive sufficient technical support and was dissatisfied with the software she had purchased.
At this point, KROMTECH ALLIANCE CORP has refunded Kristina [redacted]'s order in the full amount ($106.92) back to her PayPal account. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was June 16, 2015. When the refund was issued, Kristina [redacted] was immediately notified via email that refund had indeed been issued for his order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://store.mackeeper.com/767/p/75733052-du07h0tU10f674lgOKq8
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for KROMTECH ALLIANCE CORP you may contact them at:
Email: [email protected]
Sincerely,
cleverbridge Customer Support

**>Initial Business Response[redacted]
[redacted]
On 2/6/2014[redacted] purchased the computer software [redacted]...

with cleverbridge acting as the payment processor[redacted]
As the payment processor [redacted] cleverbridge's role is to ensure that the funds submitted by[redacted] are delivered to our partner [redacted] and that the [redacted] product from [redacted] is delivered to[redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of[redacted].
When cleverbridge was notified on 2/7/14 by the Revdex.com of case [redacted] we immediately contacted [redacted] to request a refund on behalf of[redacted].
We explained to [redacted] (based on the content of the Revdex.com complaint) on 2/7/14, that[redacted] requesting a refund of [redacted] as he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased.
At this point, [redacted] has refunded[redacted]'s order in the full amount [redacted] back to his [redacted] Account. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 2/7/2014 4:16 PM. When the refund was issued,[redacted] was immediately notified via email that refund had indeed been issued for his order.
[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
[redacted]
[redacted]
[redacted]Final Consumer Response[redacted]
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted was my money refunded as I truly could not (and DID not) use the software.

Initial Business Response /* (1000, 5, 2014/08/12) */
On 8/11/2014, [redacted] purchased the computer software TuneupMyMac from Systweak, with cleverbridge acting as the payment processor (reference number [redacted]
As the payment processor of Systweak, cleverbridge's role is to...

ensure that the funds submitted by [redacted] are delivered to our partner Systweak and that the TuneupMyMac product from Systweak is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of Systweak and the product is in possession of [redacted].
At this point, Systweak has refunded [redacted]' order in the full amount ($39.95) back to her PayPal account. The funds should appear back in this account within 3-5 business days from the date the refund was issued, which was 8/12/2014. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for his order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://systweak.cleverbridge.com/[redacted]/p/[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Systweak you may contact them at:
[email protected]
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/06/17) */
On May 19, 2015 [redacted] purchased the computer software service from K9Tools, with cleverbridge acting as the payment processor (reference number XXXXXXXX).
As the payment processor of K9Tools, cleverbridge's role is to ensure...

that the funds submitted by [redacted] are delivered to our partner K9Tools and that the K9Tools service product from K9Tools is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of K9Tools and the product is in possession of [redacted].
When cleverbridge was notified on June 3, 2015 by the Revdex.com of case # XXXXXXXX, we had already refunded [redacted]'s per her request on May 21, 2015. There was no other contact from [redacted] before and after May 21, 2015. We made an effort to let K9Tools know that [redacted] was dissatisfied with the software service and experience she had.
We apologize for the experience of [redacted] and we also suggest that [redacted] to contact K9Tools directly for any feedback regarding her experience with her software service.
If there are any further questions or concerns, please contact us through the link below:
https://support.cleverbridge.com/hc/en-us
If there are any questions for K9Tools, please contact them at:
Email: [redacted]@k9tools.com
Contact Form: http://support.k9tools.com/Tickets/Submit
Sincerely,
cleverbridge Customer Support

Attention...

Revdex.com: please see attachment if this message does not show up properly.  Thank you. 
On July 31, 2016 Paul [redacted] made two purchases of the computer software [redacted] 20.5 Standard Edition from [redacted], with cleverbridge acting as the payment processor (reference number [redacted] and [redacted]).
 
The credit card payment for the first purchase with a reference number [redacted] was successfully processed.  cleverbridge sent an automatic email confirmation of the purchase to Paul [redacted] at paul.[redacted][email protected].
 
The credit card payment for the second purchase with a reference number [redacted] was declined by the card issuer.  For privacy and security reason, the card issuer never shares with us the reason why the card transaction was declined.  cleverbridge sent an automatic email notification of the declined purchase to Paul [redacted] at paul.[redacted][email protected].  Paul [redacted] responded to our automatic declined-purchase notification a few times, asked about to cancel the order.  This order [redacted] as Paul [redacted] was inquiring about was canceled.  Another automatic cancellation notice was sent to Paul [redacted]’s email address.    
      
As the payment processor of [redacted], cleverbridge's role is to ensure that the funds submitted by Paul [redacted] are delivered to our partner [redacted] and that the [redacted] 20.5 Standard Edition program from WinZip is delivered to Paul [redacted].  Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of Paul [redacted].
 
When cleverbridge was notified on August 1, 2016 by the Revdex.com of case # 11604969, we can confirm that order reference number [redacted] is still valid and the license information was sent to Paul [redacted]’s email.  The other order reference number [redacted] has been canceled.
 
Paul [redacted] would need to refer to email confirmation of the valid order reference number [redacted] for license activation information. The software manufacturer [redacted] would be glad to assist customers through their online or email support.  This support information is listed on the confirmation email.
 
For any software redelivery or refund purposes, Paul [redacted] can contact cleverbridge directly and we will be happy to assist.  The contact information for cleverbridge is:
 
http://www.cleverbridge.com/?scope=cuseco
 
Email: [email protected]
 
Phone: 1-866-522-6855
 
Hopefully, this has clarified all the events leading up to this complaint. 
 
If there are any further questions or concerns, please contact us through one of our contact methods listed above.
 
 If there are any questions for [redacted] you may contact them at:
 
E-mail: help@[redacted].com
 
Online support page: http://[redacted].com/land_support.htm
 
 
Sincerely,
 
cleverbridge Customer Support