Cleverbridge, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11148890, and find that this resolution is satisfactory to me.
Sincerely,
Steven [redacted]

This company sells subscriptions for "Malwarebytes Anti-Malware Premium" services for computers. I purchased a one-year subscription for my computer. Then at the end of the yearly subscription, they charged my credit card again for the next year without any forewarning. The credit card got approved, and they ran my credit card without my prior approval of the service. Then instead sent me an email telling me that my credit card was run through for the $24.95 service and to expect my credit card bill to be labeled as such. I contacted the company the same day and explained that I did not authorize this purchase; that I would not be using the service. They responded that I can cancel this 'subscription' but that the money for the upcoming year would not be refunded. However, they would not charge me next year (7/28/2017) for the next year's service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. After numerious Emails and a lengthly phone conversation that did not resolve my issue, I will no longer be a customer of Systweak or recommend therm to anyone else.  There customer service is not a service at all.  There record keeping is in question, and there email responses are very misleading.  I give them a BIG "F" for a grade.
Sincerely,
Mark [redacted]

Initial Business Response /* (1000, 5, 2015/07/02) */
On 6/30/15, Marcia [redacted] purchased the computer software TPS Silver Support Plan (6 Months) from K9Tools, with [redacted] acting as the payment processor (reference number [redacted]).
As the payment processor of K9Tools,...

[redacted]'s role is to ensure that the funds submitted by Marcia [redacted] are delivered to our partner K9Tools and that the TPS Silver Support Plan (6 Months) product from K9Tools is delivered to Marcia [redacted]. Once this exchange is carried out, the monies are in possession of K9Tools and the product is in possession of Marcia [redacted].
When [redacted] was notified on 7/1/15 by the Revdex.com of case # 94559064, we immediately contacted K9Tools to request a refund on behalf of Marcia [redacted]. Please note that [redacted] does not have prior record of any contact by Marcia [redacted] regarding a request for a refund.
We explained to K9Tools (based on the content of the Revdex.com complaint) on 7/2/15, that Marcia [redacted] requesting a refund of $158.55 as she was unable to receive sufficient technical support and was dissatisfied with the software she had purchased.
At this point, K9Tools has refunded Marcia [redacted]'s order in the full amount ($158.55) back to her Visa. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 7/2/15. When the refund was issued, Marcia [redacted] was immediately notified via email that refund had indeed been issued for the order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://www.[redacted].com/1277/p/[redacted]-1mkNLISUhN2WnizOHl9S
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.[redacted].com/?scope=cuseco
If there are any questions for K9Tools you may contact them at:
Email: [email protected]
Contact Form: http://support.k9tools.com/Tickets/Submit
Sincerely,
[redacted] Customer Support

Initial Business Response /* (1000, 5, 2015/06/26) */
On June 9, 2015, Kristina [redacted] purchased the computer software PCKeeper Live from KROMTECH ALLIANCE CORP, with cleverbridge acting as the payment processor (reference number [redacted]
As the payment processor of KROMTECH ALLIANCE...

CORP, cleverbridge's role is to ensure that the funds submitted by Kristina [redacted] are delivered to our partner KROMTECH ALLIANCE CORP and that the PCkeeper Live product from KROMTECH ALLIANCE CORP is delivered to Kristina [redacted]. Once this exchange is carried out, the monies are in possession of KROMTECH ALLIANCE CORP and the product is in possession of Kristina [redacted]
When cleverbridge was notified on June 12 by the Revdex.com of case # [redacted] we immediately contacted KROMTECH ALLIANCE CORP to request a refund on behalf of Kristina [redacted]. Please note that cleverbridge had suggested Kristina [redacted] to contact KROMTECH ALLIANCE CORP directly regarding her request for a refund prior to receiving a the Revdex.com complaint.
We explained to KROMTECH ALLIANCE CORP (based on the content of the Revdex.com complaint) on June 12, 2015, that Kristina [redacted] requesting a refund of $106.92 as she was unable to receive sufficient technical support and was dissatisfied with the software she had purchased.
At this point, KROMTECH ALLIANCE CORP has refunded Kristina [redacted]'s order in the full amount ($106.92) back to her PayPal account. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was June 16, 2015. When the refund was issued, Kristina [redacted] was immediately notified via email that refund had indeed been issued for his order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://store.mackeeper.com/767/p/75733052-du07h0tU10f674lgOKq8
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for KROMTECH ALLIANCE CORP you may contact them at:
Email: [email protected]
Sincerely,
cleverbridge Customer Support

On April 2, 2015, [redacted] purchased the computer program [redacted] Premium program from [redacted], with cleverbridge acting as the payment processor (reference number [redacted]). This was a subscription-based software with annual renewals.  The subscription renewed on...

April 2, 2016 (reference number [redacted]).  There was no previous records of [redacted] cancelling the subscription prior to the renewal. As the payment processor of [redacted], cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the [redacted] Anti-Malware Premium program from [redacted] is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted]. When cleverbridge was notified on April 4, 2016 by the Revdex.com of case # [redacted], we had already refunded the original and renewal orders for [redacted] in the full amount of $[redacted] for each of the orders back to her [redacted] account. Both refunds were processed on April 2, 2016.  The funds should appear back in [redacted]’s account within 5-7 business days from the date the refund was issued, which was April 2, 2016. When each of the refunds was issued, [redacted] was immediately notified via email that refund had indeed been issued for his order. Proof of these two separate refunds can be referenced by the ‘Refund confirmation’ on the following web page: https://store.[redacted].org[redacted] https://store.[redacted].org/342/p/[redacted] A separate subscription cancellation notification email was sent out to [redacted] to simply indicate that the subscription to the [redacted] Anti-Malware Premium license has been canceled.  The two refund confirmations confirm on the two refunds being processed.  Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refunds remedy any inconvenience this ordeal may have caused. If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/[redacted] If there are any questions for [redacted], they may be contacted at: Email: [redacted] Support page: http://www.[redacted] Sincerely, cleverbridge Customer Support

What I thought was [redacted] security program, I paid them $30.00 for an upgrade for [redacted] prior to installation. I was unable to load their program from [redacted] instead I got activation codes that did not work. They added malware instead. They even added weather bug, toolbars and game site called gameo. I did not get what I paid for (but a whole lot of [redacted] instead) and I want my money back. My computer hardly runs and cannot connect in a timely manner. (approx 5-10 minutes to load a search engine.) Using remove programs wont work either. I will have to spend a lot more than $30.00 to fix my computer after cleverbridge did this. Hopeful that others will not get caught in their trap. I just want whats fair and request you reconsider the Revdex.com approval. Thank you for your time.

Initial Business Response /* (1000, 5, 2015/03/31) */
When cleverbridge was notified on 3/31/15 by the Revdex.com of case # XXXXXXXX, we immediately looked in our system but we have been able to locate any order for [redacted]@me.com) within the past 2 years.
The most...

recent order we were able to locate for [redacted] was for the following software: Parallels Desktop 8 for Mac Upgrade purchased on 9/23/2012. The confirmation of this order can be found at the following link:
https://buy.parallels.com/329/p/XXXXXXXX-xyNGM7277C814AA1619A
For technical assistance with this order, please contact Parallels directly at:
http://www.parallels.com/support/home/
Please note that cleverbridge is the e-commerce partner of several software companies and only handles order and payment related inquiries.
If you have a more recent order and are certain that it was processed by cleverbridge, can you provide us with your reference number or perhaps an alternative e-mail address may have been used to place the order?
Thank you for your cooperation.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support

On January 30, 2015, Forest [redacted] purchased the bundled computer program from IObit, with cleverbridge acting as the payment processor (reference number [redacted]).  The bundled program consists of Driver Booster 2 PRO, IObit Uninstaller Pro and SMART Defrag PRO.  This bundled program...

was set up as a yearly subscription.      As the payment processor of Malwarebytes, cleverbridge's role is to ensure that the funds submitted by Forest [redacted] are delivered to our partner IObit and that the bundled program from IObit is delivered to Forest [redacted]. Once this exchange is carried out, the monies are in possession of IObit and the bundled program is in possession of Forest [redacted].   When cleverbridge was notified on February 8, 2016 by the Revdex.com of case # 11125240, the 2016 subscription renewal of the bundled program from IObit had been canceled before we received the Revdex.com case.  Forest [redacted] requested a cancellation of his subscription renewal through email on February 1, 2016.  The order reference number associated with the subscription renewal is [redacted].         At this point, cleverbridge had canceled Forest [redacted]’s IObit subscription renewal and no payment was ever processed.  The reference number [redacted] included on Forest [redacted]’s Revdex.com complaint on IObit Malware Fighter 3 PRO (1 year subscription / 1 PC) is not an order reference number from cleverbridge. When the subscription renewal cancellation for the bundled program was processed, Forest [redacted] was immediately notified through email on the same day on February 1, 2016 at [redacted][email protected].  We do not have any records of further contacts from Forest [redacted].    Proof of this subscription cancellation on the following web page:   Order reference number [redacted]: https://www.cleverbridge.com/289/p/[redacted]-ohZ5kK7Bs1xWJlDDTz6q   The website address as appeared on Forest [redacted]’s credit card statement does not show a cleverbridge website.  We suggest Forest [redacted] to contact the software manufacturer IObit directly in regard to that charge of $29.95 at [email protected]. It is possible this order was processed by a different company.  The phone number associated with the company that processed the charge can be requested through the credit card issuer.      Hopefully, this has clarified all the events leading up to this complaint.   If there are any further questions or concerns, please contact cleverbridge through one of our contact methods listed on the website below:   http://www.cleverbridge.com/?scope=cuseco   If there are any questions for IObit, they may be contacted at:   Email: [email protected] Online contact form: http://www.iobit.com/onlinefeedback.php   Sincerely,   cleverbridge Customer Support

On January 30, 2015, Forest [redacted] purchased the bundled computer program from IObit, with cleverbridge acting as the payment processor (reference number [redacted]).  The bundled program consists of Driver...

Booster 2 PRO, IObit Uninstaller Pro and SMART Defrag PRO.  This bundled program was set up as a yearly subscription.      As the payment processor of Malwarebytes, cleverbridge's role is to ensure that the funds submitted by Forest [redacted] are delivered to our partner IObit and that the bundled program from IObit is delivered to Forest [redacted]. Once this exchange is carried out, the monies are in possession of IObit and the bundled program is in possession of Forest [redacted].   When cleverbridge was notified on February 8, 2016 by the Revdex.com of case # 11125240, the 2016 subscription renewal of the bundled program from IObit had been canceled before we received the Revdex.com case.  Forest [redacted] requested a cancellation of his subscription renewal through email on February 1, 2016.  The order reference number associated with the subscription renewal is [redacted].         At this point, cleverbridge had canceled Forest [redacted]’s IObit subscription renewal and no payment was ever processed.  The reference number [redacted] included on Forest [redacted]’s Revdex.com complaint on IObit Malware Fighter 3 PRO (1 year subscription / 1 PC) is not an order reference number from cleverbridge. When the subscription renewal cancellation for the bundled program was processed, Forest [redacted] was immediately notified through email on the same day on February 1, 2016 at [redacted][email protected].  We do not have any records of further contacts from Forest [redacted].    Proof of this subscription cancellation on the following web page:   Order reference number [redacted]: https://www.cleverbridge.com/289/p/[redacted]-ohZ5kK7Bs1xWJlDDTz6q   The website address as appeared on Forest [redacted]’s credit card statement does not show a cleverbridge website.  We suggest Forest [redacted] to contact the software manufacturer IObit directly in regard to that charge of $29.95 at [email protected]. It is possible this order was processed by a different company.  The phone number associated with the company that processed the charge can be requested through the credit card issuer.      Hopefully, this has clarified all the events leading up to this complaint.   If there are any further questions or concerns, please contact cleverbridge through one of our contact methods listed on the website below:   http://www.cleverbridge.com/?scope=cuseco   If there are any questions for IObit, they may be contacted at:   Email: [email protected] Online contact form: http://www.iobit.com/onlinefeedback.php   Sincerely,   cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/06/17) */
On May 19, 2015 [redacted] purchased the computer software service from K9Tools, with cleverbridge acting as the payment processor (reference number XXXXXXXX).
As the payment processor of K9Tools, cleverbridge's role is to ensure that the...

funds submitted by [redacted] are delivered to our partner K9Tools and that the K9Tools service product from K9Tools is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of K9Tools and the product is in possession of [redacted].
When cleverbridge was notified on June 3, 2015 by the Revdex.com of case # XXXXXXXX, we had already refunded [redacted]'s per her request on May 21, 2015. There was no other contact from [redacted] before and after May 21, 2015. We made an effort to let K9Tools know that [redacted] was dissatisfied with the software service and experience she had.
We apologize for the experience of [redacted] and we also suggest that [redacted] to contact K9Tools directly for any feedback regarding her experience with her software service.
If there are any further questions or concerns, please contact us through the link below:
https://support.cleverbridge.com/hc/en-us
If there are any questions for K9Tools, please contact them at:
Email: [redacted]@k9tools.com
Contact Form: http://support.k9tools.com/Tickets/Submit
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/03/17) */
On 3/14/15, [redacted] purchased the computer software [redacted] 19 Standard Edition from [redacted], with cleverbridge acting as the payment processor (reference number [redacted]).
As the payment processor of [redacted], cleverbridge's role is to...

ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the [redacted] 19 Standard Edition product from [redacted] is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted].
When cleverbridge was notified on 03/16/2015 by the Revdex.com of case # [redacted] we immediately contacted [redacted] to request a refund on behalf of [redacted]. Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund.
We explained to [redacted] (based on the content of the Revdex.com complaint) on 3/17/15, that [redacted] requesting a refund of $29.95 as s/he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased.
At this point, [redacted] has refunded [redacted]'s order in the full amount ($29.95) back to his [redacted]. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 3/17/15. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for the order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://store.[redacted].com/852/p/[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
For assistance in removing the software from your computer or any other technical support questions, please contact [redacted] at:
Support Page: http://[redacted].com/land_support.htm
Email: [redacted]
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2014/09/25) */
On 9/10/2014, [redacted] purchased the computer service Anytech365 - Platinum from Perlego Holdings, with cleverbridge acting as the payment processor (reference number XXXXXXXX).
As the payment processor of Perlego Holdings,...

cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner Perlego Holdings and that the Anytech365 - Platinum service from Perlego Holdings is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of Perlego Holdings and the product is in possession of [redacted].
When cleverbridge was notified on 9/25/2014 by the Revdex.com of case # XXXXXXXX, the order had already been completely refunded.
At this point, Perlego Holdings has refunded [redacted]' order in the full amount ($169.99) back to her [redacted]. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 9/24/2014. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for her order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://mysecuritycenter.cleverbridge.com/522/p/[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Perlego Holdings you may contact them at:
[redacted]@mysecuritycenter.com
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/03/16) */
On 3/14/2015, [redacted] purchased the computer software [redacted] Premium from [redacted] Alliance, with cleverbridge acting as the payment processor (reference number [redacted]).
As the payment processor of [redacted] Alliance,...

cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] Alliance and that the [redacted] Premium product from [redacted] Alliance is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] Alliance and the product is in possession of [redacted].
When cleverbridge was notified on 3/14/15 by the Revdex.com of case # [redacted], we immediately contacted [redacted] Alliance to request a refund on behalf of [redacted]. Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund.
We explained to [redacted] Alliance (based on the content of the Revdex.com complaint) on 3/16/15, that [redacted] requesting a refund of $119.88 as s/he was dissatisfied with the software he had purchased.
At this point, [redacted] Alliance has refunded [redacted]'s order in the full amount ($119.88) back to his [redacted]. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 3/16/15. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for the order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://store.[redacted]/*/[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for [redacted] Alliance you may contact them at:
Website: http:[redacted]
Email: [redacted]
Phone: [redacted]
Sincerely,
cleverbridge Customer Support

On April 10, 2015, [redacted] purchased the computer program [redacted] Anti-Malware Premium program from [redacted], with cleverbridge acting as the payment processor (reference number [redacted]).  This program was set up as a yearly subscription and [redacted] never canceled the...

automatic subscription renewal.  The renewal order of her [redacted] Anti-Malware Premium program with a reference number [redacted] was processed on April 10, 2016. As the payment processor of [redacted], cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the [redacted] Anti-Malware Premium program from [redacted] is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted].  Both the original and renewal orders for [redacted] were delivered to [redacted]@outlook.com on April 10 in 2015 and 2016. When cleverbridge was notified on April 12, 2016 by the Revdex.com of case # [redacted], the [redacted] Anti-Malware Premium renewal order with reference number [redacted] had been refunded completely before we received the Revdex.com case.  [redacted] had filed a dispute on her subscription renewal order with [redacted] and cleverbridge refunded it as a courtesy.  At this point, cleverbridge has refunded [redacted]’s renewal order of the [redacted] Anti-Malware Premium in the full amount of $24.95 back to her [redacted] account. When the refund was issued, [redacted] was immediately notified via email that a refund had indeed been issued for her order.  Proof of this refund can be referenced by the ‘Refund confirmation’ on the following web page: Order reference number [redacted]: https://store.[redacted].org/342/p/[redacted]-7bhTgsrP0b0lnx7Zd6Pm Hopefully, this has clarified all the events leading up to this complaint. We hope that the issued refund remedies any inconvenience this ordeal may have caused. If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com[redacted] If there are any questions for [redacted], they may be contacted at: Email: [redacted]t@[redacted].org Support page: http://www.[redacted].org/support/ Sincerely, cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/03/30) */
On 3/28/2015, [redacted] purchased the computer software [redacted] from [redacted] with cleverbridge acting as the payment processor (reference number [redacted]
As the payment processor of [redacted] cleverbridge's role is to ensure that the...

funds submitted by [redacted] are delivered to our partner [redacted] and that the [redacted] Suite product from [redacted] is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted].
The purchase on 3/28/15 is a continuation of [redacted] Suite subscription purchased on 3/18/14, as described in the confirmation mail that was sent to him at [redacted] on the date of the charge.
To avoid any confusion, we took the following steps to ensure that [redacted] was aware that this order is a recurring subscription:
1) The subscription is mentioned directly in the shopping cart.
2) A reminder is shown on the final page of the order process and in the delivery e-mail sent to confirm the order, which states that "You are subscribed to a multiple payment product." The reminder also informs you when the next payment is due.
3) A link to cancel Auto Renewal is very clearly shown on the final page of the order process and in the delivery e-mail sent to confirm the order.
When cleverbridge was notified on 3/29/15 by the Revdex.com of case [redacted] we immediately contacted [redacted] to request a refund on behalf of [redacted]. Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund.
We explained to [redacted] (based on the content of the Revdex.com complaint) on 3/30/15, that [redacted] requesting a refund of 39.95 because this purchase was an unwanted auto-renewal.
At this point, [redacted] has refunded [redacted] order in the full amount ($39.95) back to his [redacted] The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 3/30/15. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for the order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
[redacted]/p/[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
[redacted]
If there are any questions for [redacted] you may contact them at:
[redacted]
[redacted]
[redacted]

I made the mistake of trying to use this software to protect my mac. It is a virus in itself. I had a hard time getting it off my computer. I had to get Apple folks to help. I never got my machine to work right and had to buy another. I was going to let sleeping dogs lie but they just tried to bill me $59.00 that I did not authorize. Stay away from this company if you value your computer.

Complaint: [redacted]
I am rejecting this response because: It is obvious to me that the "cleverbridge Customer Support" person did not read my complaint and assumed a refund would satisfy me as stated in his/her words here... "[redacted] has received a full refund for this order as of October 25, 2016 back to her account. Proof of this refund can again be referenced by the ‘Refund Confirmation’ on the following web page:" I never asked for a full refund as I already used one of the 3 years of [redacted] Antivirus.  What I requested, fairly, was 2/3 of the charge for the remaining 2 years = $64.45 + $100 for the cost of restoring my computer back to a safe operating condition equaling $165.45.  They refunded me $96.68 which leaves me in debt for $67.72.  Since it was a [redacted] employee that tried to hold my computer hostage for several hundreds of dollars and then put a password lock on my computer when I refused... I had no other choice but to take it to a repair shop to make it operable and safe.  [redacted]/Cleverbridge's employee, on their phone line, did this to me.  Now they need to step up and be a trustworthy business and pay me the remainder of my out of pocket cost of $67.72...which I will continue to fight for.  This small amount is peanuts to a company like Cleverbridge and I would hope they would not want the bad comments/reputation that I will be forced to leave... to be sure others know what kind of company they are dealing with.  Pay me what is rightfully due me and I will be sure future customers will know how an honorable company righted a wrong.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/03/10) */
On 3/3/2015 and 3/4/2015, [redacted] purchased the computer software TPS Silver Support Plan (6 Months) and TPS Per Incident Plan from [redacted], with cleverbridge acting as the payment processor (reference number...

[redacted]
As the payment processor of [redacted], cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the TPS Silver Support Plan (6 Months) and TPS Per Incident Plan product from [redacted] is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted].
When cleverbridge was notified on 03/09/2015 by the Revdex.com of case[redacted] we immediately contacted [redacted] to request a refund on behalf of [redacted]. Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund.
We explained to [redacted] (based on the content of the Revdex.com complaint) on 3/10/15, that [redacted] requesting a refund of $168 as he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased.
At this point, [redacted] has refunded [redacted]'s order in the full amount ($168.00) back to his [redacted]. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 3/10/15. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for the order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://www.cleverbridge.com/[redacted]
https://www.cleverbridge.com/[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com[redacted]
If there are any questions for [redacted] you may contact them at:
Email: [redacted]
Contact Form: http://[redacted]
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2014/09/26) */
On 6/21/2014,[redacted] purchased the computer software Malwarebytes Anti-Exploit Premium from Malwarebytes Corporation, with cleverbridge acting as the payment processor (reference number [redacted]).
As the payment processor of Malwarebytes...

Corporation, cleverbridge's role is to ensure that the funds submitted by[redacted] are delivered to our partner Malwarebytes Corporation and that the Malwarebytes Anti-Exploit Premium product from Malwarebytes Corporation is delivered to[redacted].
On 6/21/2014, cleverbridge sent[redacted] an email containing all of his order and payment information including his licensing details and receipt of his purchase. Please note that cleverbridge does not have prior record of any contact by[redacted] regarding a request for a delivery or redelivery.
cleverbridge has resent your confirmation page to the email address listed on the order on 9/26/2014 after being notified of Revdex.com Case# [redacted].
If this email is not received, please contact cleverbridge directly. The link below contains all of cleverbridge's contact information:
http://www.cleverbridge.com/?scope=cuseco&progress=customersupport
Sincerely,
cleverbridge Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2014/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Never received a replybfrom vendor. please send it again and reset my expiration date
Final Consumer Response /* (4200, 11, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still do not have my code to activate the software and I still do not have it reset to a recent date. I have asked before for a refund and I insist on a refund.
Final Business Response /* (4000, 13, 2014/09/30) */
cleverbridge has yet to receive any direct contact from[redacted] in order to assist with his issue.
At this point, Malwarebytes has refunded[redacted]'s order in the full amount ($24.95) back to his [redacted]. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 9/30/2014. When the refund was issued,[redacted] was immediately notified via email that refund had indeed been issued for his order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://store.malwarebytes.org/342/p/[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Malwarebytes you may contact them at:
[email protected]
Sincerely,
cleverbridge Customer Support