Cleverbridge, Inc.

Initial Business Response /* (1000, 5, 2014/08/28) */
On 8/14/2014, [redacted] purchased the computer software Tuneup Pro from Systweak, with cleverbridge acting as the payment processor (reference number [redacted]).
As the payment processor of Systweak, cleverbridge's role is to...

ensure that the funds submitted by [redacted] are delivered to our partner Systweak and that the Tuneup Pro product from Systweak is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of Systweak and the product is in possession of [redacted] .
When cleverbridge was notified on 8/27/2014 by the Revdex.com of case # [redacted] we immediately contacted Systweak to request a refund on behalf of [redacted]. Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund.
We explained to Systweak (based on the content of the Revdex.com complaint) on 8/28/2014, that [redacted] requesting a refund of $29.95 as she was unable to receive sufficient technical support and was dissatisfied with the software he had purchased.
At this point, Systweak has refunded [redacted]'s order in the full amount ($29.95) back to her [redacted] account. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 8/28/2014. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for her order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://systweak.cleverbridge.com/[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Systweak you may contact them at:
[email protected]
Sincerely,
cleverbridge Customer Support

CLEVERBRIDGE HAS NOTHING TO DO WITH A PRODUCT PURCHASED AT ALL. THEY COLLECT THE MONEY FOR THE COMPANY THAT HAS THE PRODUCT THAT THE CUSTOMER PURCHASED! I HAVE DEALT WITH CLEVERBRIDGE AND HAD NO TROUBLE AT ALL! THEY ARE AN EXCELLENT COMPANY!

Please note that cleverbridge handles e-commerce operations for [redacted] as well as a large number of other software publishers. At this point, cleverbridge has refunded [redacted] renewal order of the [redacted] Anti-Malware Premium in the full amount of $24.95.  [redacted] has received a full refund for this order witha reference number [redacted]as of April 11, 2016 back to her [redacted] account. Proof of this refund can again be referenced by the ‘Refund confirmation’ on the following web page: https://store.malwarebytes.org/342/p/[redacted]-7bhTgsrP0b0lnx7Zd6Pm When the refund was issued, [redacted] was immediately notified via email at [redacted]@outlook.com that a refund had indeed been issued for her order.  If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?[redacted] If there are any questions for Malwarebytes, they may be contacted at: Email: [redacted]@malwarebytes.org Support page: http://www.malwarebytes.org/support/ Sincerely, cleverbridge Customer Support

I purchased the upgrade to [redacted] to the Pro version given the 100GB limitation to properly test this software. The program kept crashing during the 19 days since purchase and much to my surprise Cleverbridge has a no refund policy. Not that I ever saw easily on their website or throughout the checkout process. BEWARE, DO NOT BUY unless you don't mind the lose of money with not guarantees that the software will function!

Orderd The [redacted], online for immediate download.
Got the confirmation email and was directed to downlad.
This never did work.
Contacted [redacted] and filed a dispute, but was just contacted by [redacted], that they don't file claims aginst software online orders.
Well that's not stated in the purchase agreement with [redacted] either.
Anyway, I actually called a represenative as soon as I had the problem, and she assured me all would be taken care of.
Well I was refused, and no other contact from them has been received.
I've sent them numerous emails to get my refund, with no luck whatsoever.
Don't buy any downloadable software from this company.

Initial Business Response /* (1000, 5, 2015/03/16) */
On 3/8/2015, [redacted] purchased the computer software[redacted] Gold Support Plan (1 Year) from The Phone Support, with cleverbridge acting as the payment processor (reference number [redacted].
As the payment processor of The Phone...

Support, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner The Phone Support and that the[redacted] Gold Support Plan (1 Year) product from The Phone Support is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of The Phone Support and the product is in possession of [redacted].
When cleverbridge was notified on 3/15/15 by the Revdex.com of case [redacted] we immediately contacted from The Phone Support to request a refund on behalf of [redacted]. Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund.
We explained to The Phone Support (based on the content of the Revdex.com complaint) on 3/16/15, that [redacted] requesting a refund of $228.00 as s/he was was dissatisfied with the software he had purchased.
At this point, The Phone Support has refunded [redacted]'s order in the full amount ($228.00) back to his [redacted]. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 3/16/2015. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for the order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://www.cleverbridge.com/[redacted]/p/[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/[redacted]
If there are any questions for The Phone Support you may contact them at:
Email: [redacted]
Contact Form: http://[redacted]
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/06/29) */
We cannot verify this complaint with the name, mailing and email addresses provided. The mailing address entered under consumer info is the mailing address for our company, [redacted], Inc. The email address entered has the domain of...

our business partner's name and it is not a correct one.
As the payment processor of the software publisher Nero, [redacted]'s role is to ensure that the funds submitted by customer are delivered to our partner Nero and that the software program is delivered to the customer. Once this exchange is carried out, the monies are in possession of Nero and the program software is in possession of customer.
We ask you to please not use this complaint for file against [redacted], Inc. This complaint seems to be illegitimate. We will be glad to answer any questions you may have.
Thank you for your consideration and support.

@Revdex.com Team: please see attachment if the following messages do not display properly.  Thank you. The software publisher Systweak, through cleverbridge’s platform, has refunded Mark [redacted] order in the full amount of $21.32 back to his Visa card ending in [redacted] as of February 11, 2017, three days after the first refund was processed.    Mark [redacted] was immediately notified via email that two refunds had indeed been issued for his orders. The proof of the two refunds that we processed on February 8, 2017 and February 11, 2017 can be referenced by ‘Refund Confirmation’ on the following web pages:   Refund processed on February 8, 2017 in the amount of $21.42: https://systweak.cleverbridge.com/305/p/104429652-ZIq0gQxTtI0pQ6ivtXHx   Refund processed on February 11, 2017 in the amount of $21.32: https://systweak.cleverbridge.com/305/p/84183971-rfa8FB8wM9X41toIVIpY   The funds should appear back in this account within 5-7 business days from the date the refunds were issued.   Please note that cleverbridge did not have prior record of any contact by Mark [redacted] regarding a request for refunds.  Mark [redacted] was in touch directly with the software publisher Systweak, and if there are any further questions or concerns, Mark [redacted] should contact cleverbridge directly for any order and payment-related inquiries.   The following link shows the contact information for cleverbridge.   http://www.cleverbridge.com/?scope=cuseco   Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refunds remedy any inconvenience this ordeal may have caused.   If there are any questions for Systweak you may contact them at:   Support page:  http://support.systweak.com/   Email:  [email protected]   Sincerely,     cleverbridge Customer Support

I do not appreciate this company's sneaky tactics. I did download a copy of their [redacted] last year, but it slowed my computer down, so I uninstalled it. Now a year later, they have used my payment info to charge me for another year's service without my authorization! I have taken the matter up with [redacted] and hope to get a refund of my $24.95. I would not advise doing business with this company.

Initial Business Response /* (1000, 5, 2014/12/19) */
On 9/6/2014, [redacted] purchased the computer software Advanced System Protector and Tuneup Pro from [redacted], with cleverbridge acting as the payment processor (reference number XXXXXXXX, XXXXXXXX). Then on 9/9/2014, [redacted]...

[redacted] purchased the technical support package TPS Platinum Support Plan (2 years) from [redacted]/The Phone Support, with cleverbridge acting as the payment processor (reference number XXXXXXXX).
As the payment processor of [redacted]/The Phone Support, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted]/The Phone Support and that the software and service product from [redacted]/The Phone Support is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted]/The Phone Support and the product is in possession of [redacted].
When cleverbridge was notified on 9/16/2014 by the Revdex.com of case #XXXXXXXX, we immediately contacted [redacted]/The Phone Support to request a refund on behalf of [redacted]. Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund.
We explained to [redacted]/The Phone Support (based on the content of the Revdex.com complaint) on 9/16/2014, that [redacted] requesting a refund as she was unable to receive sufficient technical support and was dissatisfied with the software she had purchased.
At this point, [redacted]/The Phone Support has partially refunded [redacted]'s order in the amount ($260.00) back to her [redacted]. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 12/19/2014. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for his order. [redacted]/The Phone Support is also attempting to contact [redacted] directly to assist.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://www.cleverbridge.com/[redacted]/p/[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for [redacted]/The Phone Support you may contact them at:
[redacted]
[redacted]
[redacted]
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/05/11) */
On 5/4/2015, Ananda [redacted] purchased the computer software TuneupMyMac and Duplicate Photos Fixer from [redacted], with cleverbridge acting as the payment processor (reference number [redacted]).
As the payment processor of [redacted],...

cleverbridge's role is to ensure that the funds submitted by Ananda [redacted] are delivered to our partner [redacted] and that the TuneupMyMac and Duplicate Photos Fixer product from [redacted] is delivered to Ananda [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of Ananda [redacted].
When cleverbridge was notified on 5/11/15 by the Revdex.com of case # [redacted], we immediately contacted [redacted] to request a refund on behalf of Ananda [redacted]. Please note that cleverbridge does not have prior record of any contact by Ananda [redacted] regarding a request for a refund.
We explained to [redacted] (based on the content of the Revdex.com complaint) on 5/11/15, that Ananda [redacted] requesting a refund of $59.90 as s/he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased.
At this point, [redacted] has refunded Ananda [redacted]'s order in the full amount ($59.90) back to his/her American Express. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 5/11/15. When the refund was issued, Ananda [redacted] was immediately notified via email that refund had indeed been issued for the order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for [redacted] you may contact them at:
[redacted]
Sincerely,
cleverbridge Customer Support

@Revdex.com Team: please see attachment if the following message does not show properly.  Thank you. Please note that the software manufacturer is [redacted] Security. As previously explained, cleverbridge handles e-commerce operations for [redacted] Security along with a number of other software manufacturers.As the e-commerce partner for [redacted] Security, we do not possess any technical knowledge or specific product information on the product that has been purchased.[redacted] contacted the technical support team of [redacted] Security directly regarding her purchased [redacted] Global Security 2016 program. cleverbridge is not associated with the technical team that provided assistance to [redacted]. Please consult again the ‘No Warranty’ and ‘Limitation of Liability’ policies of the Terms and Conditions that were agreed upon when this order was submitted. These specific policies, outlined below, state that cleverbridge does not offer any warranty on products purchased through the store and that in no event shall cleverbridge be liable. 6. No Warranty.The Provider might offer certain warranties for their (or some of their) Products, but cleverbridge does not offer any warranty on Products purchased through the Store. CLEVERBRIDGE MAKES NO WARRANTIES AND DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESS OR IMPLIED, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SYSTEM INTEGRATION, QUIET ENJOYMENT, AND ACCURACY. 7. Limitation of Liability.IN NO EVENT SHALL CLEVERBRIDGE BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE, EVEN IF CLEVERBRIDGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING ANY LOSS OF REVENUE, LOSS OF CUSTOMERS, LOSS OF GOODWILL, OR LOSS OF PROFITS, ARISING OUT OF OR IN RELATION TO THESE TERMS, WHETHER ARISING UNDER CONTRACT, TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY. IN NO EVENT SHALL CLEVERBRIDGE'S TOTAL, CUMULATIVE LIABILITY HEREUNDER EXCEED THE PURCHASE PRICE FOR THE SPECIFIC PRODUCTS GIVING RISE TO THE CLAIM. MULTIPLE CLAIMS WILL NOT ENLARGE THIS LIMIT. THIS LIMITATION OF LIABILITY SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY EXCLUSIVE REMEDY HEREIN. Again, by simply handling the online payment processing for [redacted] Security, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] Security and when necessary, those funds be returned to [redacted] when a refund is requested.  In this case, cleverbridge refunded the full amount of [redacted]’s purchase as a courtesy.[redacted] has to contact the software manufacturer [redacted] Security for any further inquiries or any claimed consequences of the Global [redacted] Security 2016 program.Online contact form for [redacted] Security:             http://www.[redacted].com/support/faqs_homeusers.htm More information about [redacted] Security company can be found on: http://www.[redacted].com/usa/company-profile/?track=109090 The legal notice of [redacted] Security company can be retrieved on:http://www.[redacted].com/usa/homeusers/media/legal-notice/?track=109090 Sin...⇄ cleverbridge Customer Support

I had unauthorized charges by CleverBridge in the past, so my suspicions were raised last week when I purchased software over the internet. The software company is in Europe and contracts with third party Cleverbridge to process payments.
So I used a valid credit card that had no charges against it for the previous year to pay CleverBridge online.
Shortly thereafter, an additional but fraudulent credit card purchase was made for $370.
Since CleverBridge is the only company who had my credit card information, I know they are involved in this fraud. The security department at the credit card company could tell that the breach occurred by an online merchant making my information available for the fraud.
The credit card company is investigating this and I am reporting these facts to the [redacted]
Avoid CleverBridge.

Initial Business Response /* (1000, 5, 2014/03/17) */
[redacted] purchased the computer software service [redacted] with cleverbridge...

acting as the payment processor [redacted]
When we received notification of this Revdex.com complaint, we checked [redacted] and have seen that [redacted] had already notified us to process a refund on [redacted] behalf. cleverbridge refunded this order [redacted] When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for her order.
[redacted]
Final Consumer Response /* (450, 8, 2014/03/21) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Thank you so much for assisting me. Appreciate you being so prompt. Have a great day! [redacted]

Please note that cleverbridge handles e-commerce operations for [redacted] as well as a large number of other software publishers. At this point, cleverbridge has refunded [redacted] renewal order of the [redacted] Anti-Malware Premium in the full amount of $24.95.  [redacted] has received a full refund for this order with
a reference number [redacted]as of April 11, 2016 back to her [redacted] account. Proof of this refund can again be referenced by the ‘Refund confirmation’ on the following web page: https://store.malwarebytes.org/342/p/[redacted]-7bhTgsrP0b0lnx7Zd6Pm When the refund was issued, [redacted] was immediately notified via email at [redacted]@outlook.com that a refund had indeed been issued for her order.  If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?[redacted] If there are any questions for Malwarebytes, they may be contacted at: Email: [redacted]@malwarebytes.org Support page: http://www.malwarebytes.org/support/ Sincerely, cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/03/17) */
On 3/14/15, [redacted] purchased the computer software [redacted] 19 Standard Edition from [redacted], with cleverbridge acting as the payment processor (reference number [redacted]).
As the payment processor of [redacted], cleverbridge's role is...

to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the [redacted] 19 Standard Edition product from [redacted] is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted].
When cleverbridge was notified on 03/16/2015 by the Revdex.com of case # [redacted] we immediately contacted [redacted] to request a refund on behalf of [redacted]. Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund.
We explained to [redacted] (based on the content of the Revdex.com complaint) on 3/17/15, that [redacted] requesting a refund of $29.95 as s/he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased.
At this point, [redacted] has refunded [redacted]'s order in the full amount ($29.95) back to his [redacted]. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 3/17/15. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for the order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://store.[redacted].com/852/p/[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
For assistance in removing the software from your computer or any other technical support questions, please contact [redacted] at:
Support Page: http://[redacted].com/land_support.htm
Email: [redacted]
Sincerely,
cleverbridge Customer Support

On
November 16, 2014, [redacted] purchased the computer software Tuneup MyMac
from [redacted], with cleverbridge acting as the payment processor (reference
number [redacted]As
the payment processor of [redacted], cleverbridge's role is to ensure that the
funds submitted by [redacted]...

are delivered to our partner [redacted] and that
the yearly subscription of TuneUpMyMac program from [redacted] is delivered to
[redacted] via email [redacted] Once this exchange is carried out,
the monies are in possession of [redacted] and the product is in possession of
[redacted].When
cleverbridge was notified on November 17, 2015 by the Revdex.com of
case # [redacted]
we immediately canceled the unpaid subscription renewal (reference numbe[redacted] as requested by Richard Loucks for an unwanted renewal reason. Please
note that cleverbridge did not have prior record of any contact by [redacted] regarding a request for refund and/or cancellation.  We
have canceled the yearly subscription of the TuneUpMyMac service for [redacted] and there will be no further billings. An email confirming the
cancellation of the subscription was sent to [email protected] on November 19, 2015.Hopefully,
this has clarified all the events leading up to this complaint. We also hope
that the subscription renewal cancellation remedies any inconvenience this
ordeal may have caused. If
there are any further questions or concerns, please contact us through one of
our contact methods listed on the website below:http://www.cleverbridge.com/?scope=cusecoIf
there are any questions for [redacted] you may contact them at:Email: [redacted]
Support URL : http://support.systweak.com/kayako/index.php?/Core/Default/IndexSincerely,clever...⇄ /> Customer Support

Initial Business Response /* (1000, 5, 2014/12/19) */
On 9/6/2014, [redacted] purchased the computer software Advanced System Protector and Tuneup Pro from [redacted], with cleverbridge acting as the payment processor (reference number XXXXXXXX, XXXXXXXX). Then on 9/9/2014, [redacted]...

purchased the technical support package TPS Platinum Support Plan (2 years) from [redacted]/The Phone Support, with cleverbridge acting as the payment processor (reference number XXXXXXXX).
As the payment processor of [redacted]/The Phone Support, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted]/The Phone Support and that the software and service product from [redacted]/The Phone Support is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted]/The Phone Support and the product is in possession of [redacted].
When cleverbridge was notified on 9/16/2014 by the Revdex.com of case #XXXXXXXX, we immediately contacted [redacted]/The Phone Support to request a refund on behalf of [redacted]. Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund.
We explained to [redacted]/The Phone Support (based on the content of the Revdex.com complaint) on 9/16/2014, that [redacted] requesting a refund as she was unable to receive sufficient technical support and was dissatisfied with the software she had purchased.
At this point, [redacted]/The Phone Support has partially refunded [redacted]'s order in the amount ($260.00) back to her [redacted]. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 12/19/2014. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for his order. [redacted]/The Phone Support is also attempting to contact [redacted] directly to assist.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://www.cleverbridge.com/[redacted]/p/[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for [redacted]/The Phone Support you may contact them at:
[redacted]
[redacted]
[redacted]
Sincerely,
cleverbridge Customer Support

This company is totally fraudulent. It has been making charges on my banking account without my permission. They charged my account $19.95 back in October of 2016 I had those charges reversed and refunded due to them being a fraudulent charge from this company. I then got charged $19.95 again in November 2016 after receiving a new card from my bank from the last fraudulent charges this company did with my debit card. When I called and spoke to somebody from this company they cannot give me any specifics on what company employed them to charge my debit card a monthly fee of $19.95. This company can't even find an account listed in my name yet they continue to get a hold of my banking debit card information. This company is a fraudulent company and should be under investigation for it's actions.

These crooks took my money from my [redacted] account in August and I have yet to get the software, I just want my ** money back!