Cleverbridge, Inc.

Initial Business Response /* (1000, 5, 2015/03/16) */
On 3/8/2015, *** purchased the computer software*** Gold Support Plan (Year) from The Phone Support, with cleverbridge acting as the payment processor (reference number ***
As the payment processor of The Phone Support,
cleverbridge's role is to ensure that the funds submitted by *** are delivered to our partner The Phone Support and that the*** Gold Support Plan (Year) product from The Phone Support is delivered to ***Once this exchange is carried out, the monies are in possession of The Phone Support and the product is in possession of ***
When cleverbridge was notified on 3/15/by the Revdex.com of case *** we immediately contacted from The Phone Support to request a refund on behalf of ***Please note that cleverbridge does not have prior record of any contact by *** regarding a request for a refund
We explained to The Phone Support (based on the content of the Revdex.com complaint) on 3/16/15, that *** requesting a refund of $as s/he was was dissatisfied with the software he had purchased
At this point, The Phone Support has refunded ***'s order in the full amount ($228.00) back to his ***The funds should appear back in this account within 5-business days from the date the refund was issued, which was 3/16/When the refund was issued, *** was immediately notified via email that refund had indeed been issued for the order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://www.cleverbridge.com/***/p/***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/***
If there are any questions for The Phone Support you may contact them at:
Email: ***
Contact Form: http://***
Sincerely,
cleverbridge Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough please double check the response as another case was input in mine, I do not know who Steven *** is and the business added their response to his case as well, but in my complaintThank you very much
Sincerely,
Carina ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I feel this issue has been resolved and I have no intent to do any more about it.
Sincerely,
David ***

On February 8, 2016, Julia *** purchased the computer software ***r Premium+ and ***r Remote Assistance from *** *** CORP, with cleverbridge acting as the payment processor (reference numbers *** and ***)
"">As the payment processor of *** *** CORP, cleverbridge's role is to ensure that the funds submitted by Julia *** are delivered to our partner *** *** CORP and that the ***r Premium+ and ***r Remote Assistance product from *** *** CORP is delivered to Julia ***Once this exchange is carried out, the monies are in possession of *** *** CORP and the product is in possession of Julia ***When cleverbridge was notified on March 8, by the Revdex.com of case #11190776, we immediately refunded the orders on behalf of Julia ***Please note that cleverbridge does not have prior record of any contact by Julia *** regarding a request for a refundAt this point, *** *** CORP has refunded Julia ***’s orders in the full amount ($445.20) back to her *** cardThe funds should appear back in this account within 5-business days from the date the refund was issued, which was March 8, When the refund was issued, Julia *** was immediately notified via email that refund had indeed been issued for the orderProof of this refund can be referenced by the ‘Refund Confirmation’ on the following web pages:
https://store.***r.com/767/p/87136699-FOEwIWRD2BiD2PNPcfrhttps://store.***r.com/...⇄ Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have causedIf there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for *** *** CORP you may contact them at:
https://***r.com/contact [email protected]
Sincerely,
cleverbridge Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Rebecca Isabel ***

Initial Business Response /* (1000, 5, 2015/08/18) */
On August 6, 2015, *** purchased the computer program*** Premium 24-month program from *** Alliance Corp., with cleverbridge acting as the payment processor (reference number XXXXXXXX)
As the payment processor of
*** Alliance Corp., cleverbridge's role is to ensure that the funds submitted by *** are delivered to our partner *** Alliance Corpand that the*** Premium 24-month program from *** Alliance Corpis delivered to ***Once this exchange is carried out, the monies are in possession of *** Alliance Corpand the product is in possession of ***
When cleverbridge was notified on August 7, by the Revdex.com of case # XXXXXXXX, we immediately refunded the order on behalf of ***Please note that cleverbridge does not have prior record of any contact by *** regarding a request for a refund
At this point, cleverbridge has refunded *** 's order in the full amount of $back to his Visa accountThe funds should appear back in this account within 5-business days from the date the refund was issued, which was August 7, When the refund was issued, *** was immediately notified via email that refund had indeed been issued for his order
Proof of this refund can be referenced by the 'Refund confirmation' on the following web page:
***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for *** Alliance Corp., they may be contacted at:
Email: ***@kromtech.net
Support page: http://mackeeper.kromtech.net/contact
Phone: X-XXX-XXX-XXXX
Sincerely,
cleverbridge Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
money was refundedafter I complained of their false, misleading advertisements, AND had to contact the Revdex.com

Initial Business Response /* (1000, 5, 2015/07/02) */
On 6/30/15, Marcia *** purchased the computer software TPS Silver Support Plan (Months) from K9Tools, with *** acting as the payment processor (reference number ***)
As the payment processor of K9Tools, ***'s
role is to ensure that the funds submitted by Marcia *** are delivered to our partner K9Tools and that the TPS Silver Support Plan (Months) product from K9Tools is delivered to Marcia ***Once this exchange is carried out, the monies are in possession of K9Tools and the product is in possession of Marcia ***
When *** was notified on 7/1/by the Revdex.com of case # 94559064, we immediately contacted K9Tools to request a refund on behalf of Marcia ***Please note that *** does not have prior record of any contact by Marcia *** regarding a request for a refund
We explained to K9Tools (based on the content of the Revdex.com complaint) on 7/2/15, that Marcia *** requesting a refund of $as she was unable to receive sufficient technical support and was dissatisfied with the software she had purchased
At this point, K9Tools has refunded Marcia ***'s order in the full amount ($158.55) back to her VisaThe funds should appear back in this account within 5-business days from the date the refund was issued, which was 7/2/When the refund was issued, Marcia *** was immediately notified via email that refund had indeed been issued for the order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://www.***.com/1277/p/***-1mkNLISUhN2WnizOHl9S
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.***.com/?scope=cuseco
If there are any questions for K9Tools you may contact them at:
Email: [email protected]
Contact Form: http://support.k9tools.com/Tickets/Submit
Sincerely,
*** Customer Support

Complaint: ***
I am rejecting this response because: I was not aware of this purchase; therefore would not have known to "unsubscribe"I am rejecting any products or items that were purchased without my consent!
Sincerely,
*** ***

Attention Revdex.com: please see attachment if this message does not show up properly. Thank you. On July 31, Paul *** made two purchases of the computer software *** Standard Edition from ***, with cleverbridge acting as the payment processor
(reference number *** and ***) The credit card payment for the first purchase with a reference number *** was successfully processed. cleverbridge sent an automatic email confirmation of the purchase to Paul *** at paul.***[email protected]. The credit card payment for the second purchase with a reference number *** was declined by the card issuer. For privacy and security reason, the card issuer never shares with us the reason why the card transaction was declined. cleverbridge sent an automatic email notification of the declined purchase to Paul *** at paul.***[email protected]. Paul *** responded to our automatic declined-purchase notification a few times, asked about to cancel the order. This order *** as Paul *** was inquiring about was canceled. Another automatic cancellation notice was sent to Paul ***’s email address As the payment processor of ***, cleverbridge's role is to ensure that the funds submitted by Paul *** are delivered to our partner *** and that the *** Standard Edition program from WinZip is delivered to Paul ***. Once this exchange is carried out, the monies are in possession of *** and the product is in possession of Paul ***. When cleverbridge was notified on August 1, by the Revdex.com of case # 11604969, we can confirm that order reference number *** is still valid and the license information was sent to Paul ***’s email. The other order reference number *** has been canceled Paul *** would need to refer to email confirmation of the valid order reference number *** for license activation information. The software manufacturer *** would be glad to assist customers through their online or email support. This support information is listed on the confirmation email. For any software redelivery or refund purposes, Paul *** can contact cleverbridge directly and we will be happy to assist. The contact information for cleverbridge is: http://www.cleverbridge.com/?scope=cuseco Email: [email protected] Phone: 1-866-522- Hopefully, this has clarified all the events leading up to this complaint. If there are any further questions or concerns, please contact us through one of our contact methods listed above. If there are any questions for *** you may contact them at: E-mail: help@***.com Online support page: http://***.com/land_support.htm Sincerely, cleverbridge Customer Support

On April 10, 2015, *** *** purchased the computer program *** Anti-Malware Premium program from ***, with cleverbridge acting as the payment processor (reference number ***). This
program was set up as a yearly subscription and *** *** never canceled the automatic subscription renewal. The renewal order of her *** Anti-Malware Premium program with a reference number *** was processed on April 10, As the payment processor of ***, cleverbridge's role is to ensure that the funds submitted by *** *** are delivered to our partner *** and that the *** Anti-Malware Premium program from *** is delivered to *** ***Once this exchange is carried out, the monies are in possession of *** and the product is in possession of *** ***. Both the original and renewal orders for *** *** were delivered to ***@outlook.com on April in and When cleverbridge was notified on April 12, by the Revdex.com of case # ***, the *** Anti-Malware Premium renewal order with reference number *** had been refunded completely before we received the Revdex.com case. *** *** had filed a dispute on her subscription renewal order with *** and cleverbridge refunded it as a courtesy. At this point, cleverbridge has refunded *** ***’s renewal order of the *** Anti-Malware Premium in the full amount of $back to her *** accountWhen the refund was issued, *** *** was immediately notified via email that a refund had indeed been issued for her order. Proof of this refund can be referenced by the ‘Refund confirmation’ on the following web page: Order reference number ***: https://store.***.org/342/p/***-7bhTgsrP0b0lnx7Zd6Pm Hopefully, this has clarified all the events leading up to this complaintWe hope that the issued refund remedies any inconvenience this ordeal may have causedIf there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com*** If there are any questions for ***, they may be contacted at: Email: ***t@***.org Support page: http://www.***.org/support/ Sincerely, cleverbridge Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

On November 16, 2015, Steven *** purchased the computer program Malwarebytes Anti-Malware Premium program from Malwarebytes, with cleverbridge acting as the payment processor (reference number***).
The Malwarebytes Anti-Malware Premium program was for a one-year subscription for PC expiring on November 16, 2016. As the payment processor of Malwarebytes, cleverbridge's role is to ensure that the funds submitted by Steven *** are delivered to our partner Malwarebytes and that the Malwarebytes Anti-Malware Premiumprogram from Malwarebytes is delivered to Steven ***Once this exchange is carried out, the monies are in possession of Malwarebytes and the product is in possession of Steven ***. TheMalwarebytes Anti-Malware Premium program was delivered to Steven *** through his email steveni***@optonline.net The proof of the delivery can also be accessed through the link below: https://store.malwarebytes.org/342/p/***-1Vn5uokgm2A7GD7HmB1N When cleverbridge was notified on February 22, by the Revdex.com of case # 11148890, we had suggested Steven *** to contact the software manufacturer Malwarebytes for assistance in regard to his license key issue. The license key that Steven *** received for his Malwarebytes Anti-Malware program is ***. The license key is active from the day of purchase to November 16, Malwarebytes suggests their customers to carefully entering the license key in the program by doing the copy and paste technique as it is case-sensitive. Any input error would result in an invalid activationInstallation issue can normally be solved by re-installing and activating the license key. Steven *** should continue to allow Malwarebytes to further assist if he continues to have license key issueMalwarebytes has various support channels for customers directly on Malwarebytes website at https://www.malwarebytes.org/support/ Steven *** first contacted cleverbridge on February 21, 2016. cleverbridge suggested Steven *** to contact Malwarebytes directly should he need a refund on his order. Malwarebytes has a 30-day moneyback guarantee on their consumer products and it is listed on the website. Steven ***’s order was outside of the 30-day money back guarantee. Steven *** responded to email from cleverbridge on thesame day that he would go through *** instead to get a refundThis was before cleverbridge was notified of the Revdex.com of case # Hopefully, this has clarified all the events leading up to this complaintWe apologize for the inconvenience caused in regard to the license key issue related to Steven ***’s order reference number ***Steven *** should allow Malwarebytes to further assist with his license key issue, or to request a refund of his order purchased on November 16, If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for Malwarebytes, they may be contacted at: Email: [email protected] Support page: https://www.malwarebytes.org/support/ Sincerely, cleverbridge Customer Support

@Revdex.com Team: please see attachment if the following messages do not display properly. Thank you. On March 17, 2018, Robert *** purchased the computer software *** *** PRO for Mac home edition license from CleverFiles, with cleverbridge acting as the payment processor (reference number
***). As the payment processor of CleverFiles, cleverbridge's role is to ensure that the funds submitted by Robert *** are delivered to CleverFiles and that the *** *** PRO for Mac home edition license from CleverFiles is delivered to Robert ***cleverbridge is a separate company than CleverFiles. Once this exchange is carried out, the monies are in possession of CleverFiles and the product(s) are in possession of Robert ***. When cleverbridge was notified on March 25, by the Revdex.com of case # ***, we immediately submitted another refund request to CleverFiles on behalf of Robert ***. CleverFiles requires all refund requests to be approved before any refund can be processed. Robert *** sent an email directly to cleverbridge and requested a refund on March 22, 2018. cleverbridge immediately submitted a refund request to CleverFiles on behalf of Robert *** on the same day. The initial refund request was not granted by CleverFiles as it was not in accordance to the terms of sale of the software publisher CleverFiles. In response, CleverFiles provided troubleshooting suggestions to Robert ***. There was no response from Robert ***. Robert *** filed a *** dispute. cleverbridge resubmitted another refund request on behalf of Robert *** on March 27, 2018. The refund request was again not approved by CleverFiles. cleverbridge reached out to CleverFiles again to request a refund on behalf of Robert *** when he filed a Revdex.com complaint. CleverFiles agreed to our refund request for Robert *** At this point, cleverbridge has refunded Robert ***’ order in the full amount of $back to Robert ***’ *** accountThe funds should appear back in his account within 5-business days from the date the refund was issuedWhen the refund was issued, Robert *** was immediately notified via email at robert@***.com. Proof of these refunds can be referenced by the ‘Refund confirmation’ on the following web page: https://cleverfiles.cleverbridge.com/881/p/***-sr1el1qVAjGL33TYT2kJ Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for CleverFiles you may contact them at: E-Mail: [email protected] Web Support: https://www.cleverfiles.com Sincerely, cleverbridge Customer Support

@Revdex.com Team: please view our response in the attachment if the following messages do not display properly. Thank you. On March 24, 2018, Sol *** purchased the computer software *** D-Back (Windows version)-Personal License from ***, with cleverbridge acting as the payment
processor (reference number ***). The program is designed to recover lost or deleted data from iOS devices or ***/*** backup As the payment processor of ***, cleverbridge's role is to ensure that the funds submitted by Sol *** are delivered to our partner *** and that the *** D-Back (Windows version)-Personal License from *** are delivered to Sol ***Once this exchange is carried out, the monies are in possession of *** and the products are in possession of Sol ***. When cleverbridge was notified on March 25, by the Revdex.com of case # ***, we had refunded Sol ***’s order on the same day. Sol *** had sent an email directly to cleverbridge and requested a refund At this point, cleverbridge has refunded Sol ***’s order in the full amount of $back to the Visa card ending in The funds should appear back in this account within 5-business days from the date the refund was issuedWhen the refund was issued, Sol *** was immediately notified via email at ***@gmail.com. Proof of these refunds can be referenced by the ‘Refund confirmation’ on the following web page: https://store.***.com/1532/p/***-*** Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for *** you may contact them at: E-Mail: support@***.com Web Support: https://www.***.com/support Sincerely, cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/08/20) */
On November 2, 2014, *** *** purchased the computer software *** Premium monthly plan and *** Remote Assistance monthly plan from *** Alliance Corp., with cleverbridge acting as the payment processor (reference number
XXXXXXXX and XXXXXXXX)
As the payment processor of *** Alliance Corp., cleverbridge's role is to ensure that the funds submitted by *** *** are delivered to our partner *** Alliance Corpand that the monthly *** Premium program and *** Remote Assistance service from *** Alliance Corpis delivered to *** *** via email ***@yahoo.comOnce this exchange is carried out, the monies are in possession of *** Alliance Corpand the product is in possession of *** ***
When cleverbridge was notified on August 6, by the Revdex.com of case # XXXXXXXX, we immediately reached out to *** Alliance Corpfor refunds on renewal charges as requested by *** *** for an unwanted auto renewal reasonPlease note that cleverbridge did not have prior record of any contact by *** *** regarding a request for refundsWe have canceled the subscriptions of the monthly *** Premium program and *** Remote Assistance service for *** *** and there will be no further billings
At this point and with approval from *** Alliance Corp., cleverbridge has refunded two of *** ***'s last renewal orders in the full amount ($and $14.99) back to her Mastercard card ending in ***The funds should appear back in this account within 5-business days from the date the refunds were issued, which was August 7, When the refunds were issued, *** *** was immediately notified via email that two refunds had indeed been issued for his order
Proof of these two refunds can be referenced by the 'Refund Confirmation' on the following web page:
***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for *** Alliance Corpyou may contact them at:
Email: ***@***.net
Phone: X (XXX) XXX-XXXX
Sincerely,
cleverbridge Customer Support

@ Revdex.com: please see attached message if the response message below does not show up properly. Thank you. On January 14, 2015, Mark *** purchased the computer software RegClean Pro program from Systweak, with cleverbridge acting as the payment processor (reference number 69173475)The
RegClean Pro program is set up as a yearly subscription. As the payment processor of Systweak, cleverbridge's role is to ensure that the funds submitted by Mark *** are delivered to our partner Systweak and that the RegClean Pro program from Systweak is delivered to Mark ***Once this exchange is carried out, the monies are in possession of Systweak and the product is in possession of Mark ***. When cleverbridge was notified on February 8, by the Revdex.com of case # 11979598, we immediately refunded the renewal order placed by Mark *** with a reference number Please note that cleverbridge did not have prior record of any contact by Mark *** regarding a request for refunds. At this point, cleverbridge has refunded Mark *** order in the full amount of $back to his Visa card ending in ***The funds should appear back in this account within 5-business days from the date the refunds were issued, which was February 8, When the refund was issued, Mark *** was immediately notified via email that two refunds had indeed been issued for his order. Proof of his refund can be referenced by the ‘Refund Confirmation’ on the following web page: https://systweak.cleverbridge.com/305/p/104429652-ZIq0gQxTtI0pQ6ivtXHx Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for Systweak you may contact them at: Support page: http://support.systweak.com/ Email: [email protected] Sincerely, cleverbridge Customer Support

Initial Business Response /* (1000, 8, 2014/09/02) */
On 3/2/2014, *** *** purchased the computer software WinZip Driver Updater from WinZip, with cleverbridge acting as the payment processor (reference number XXXXXXXX)
As the payment processor of WinZip, cleverbridge's role is to
ensure that the funds submitted by *** *** are delivered to our partner WinZip and that the WinZip product from WinZip is delivered to *** ***Once this exchange is carried out, the monies are in possession of WinZip and the product is in possession of *** ***
When cleverbridge was notified on 8/22/by the Revdex.com of case # XXXXXXXX, we immediately contacted WinZip to request a refund on behalf of *** ***Please note that cleverbridge does not have prior record of any contact by *** *** regarding a request for a refund
We explained to WinZip (based on the content of the Revdex.com complaint) on 8/22/2014, that *** *** requesting a refund of $as she was unable to receive sufficient technical support and was dissatisfied with the software he had purchased
At this point, WinZip has refunded *** ***'s order in the full amount ($29.95) back to her ***CardThe funds should appear back in this account within 5-business days from the date the refund was issued, which was 8/26/When the refund was issued, *** *** was immediately notified via email that refund had indeed been issued for his order
Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
https://store.winzip.com/***/p/XXXXXXXX-***
Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for WinZip you may contact them at:
***@winzip.com
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/03/03) */
On 2/26/15, *** purchased the computer software *** Live from *** *** with cleverbridge acting as the payment processor (reference number XXXXXXXX )
As the payment processor of *** Alliance, cleverbridge's
role is to ensure that the funds submitted by *** *** are delivered to our partner *** Alliance and that the *** Live product from *** Alliance is delivered to *** ***Once this exchange is carried out, the monies are in possession of *** Alliance and the product is in possession of *** ***
When cleverbridge was notified on 02/28/by the Revdex.com of case # XXXXXXXX, we immediately looked into this orderPlease note that cleverbridge does not have prior record of any contact by *** *** regarding a request for a refund
cleverbridge is responsible for processing transactions and, when applicable, distributing license keys
cleverbridge does not offer any technical support or sales, nor do we remote into computers
Unfortunately, cleverbridge is unable to issue a refund at this time without consent from the software publisherYour refund request has now been received and submitted to the software publisher *** Alliance
Please be advised that the process can take up to business days for the software publisher to make a decisionIf approved, you will receive an email indicating that your refund has been processed
Should you have any questions in the meantime, feel free to contact the software publisher directly at:
Email: ***
Phone: X (XXX) XXX-XXXX
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support

@Revdex.com Team: please refer to attachment if the following messages do not show properly.  Thank you. On December 2, 2014, William [redacted] purchased the computer software Malwarebytes Anti-Malware Premium program from Malwarebytes, with cleverbridge acting as the payment processor (reference...

number [redacted]).  The Malwarebytes Anti-Malware premium program was set up as a yearly subscription and a service cancellation was available on the order confirmation email.    cleverbridge processed the subscription renewals of Malwarebytes Anti-Malware Premium program for William [redacted] on December 2, 2015 (reference number 81926029), December 2, 2016 (reference number [redacted]) and December 2, 2017 (reference number [redacted]).  Malwarebytes sent out renewal reminder emails every year prior to the renewal dates.  Subscription cancellation was made possible on the renewal reminder emails.    As the payment processor of Malwarebytes, cleverbridge's role is to ensure that the funds submitted by William [redacted] are delivered to our partner Malwarebytes and that the Malwarebytes Anti-Malware Premium program from Malwarebytes is delivered to William [redacted]. Once this exchange is carried out, the monies are in possession of Malwarebytes and the product is in possession of William [redacted].   When cleverbridge was notified on December 5, 2017 by the Revdex.com of case # [redacted], the 2017 Malwarebytes Anti-Malware Premium renewal order for William [redacted] had already been refunded.  William [redacted] called to cleverbridge on December 4, 2017 to request a refund and cleverbridge processed the requested refund immediately.  William [redacted] had never contacted cleverbridge directly to request any cancellation or refund prior to December 4, 2017.   At this point, cleverbridge has processed William [redacted]’s refund in the full amount of $24.95 back to his PayPal account. The funds should appear back in his PayPal account within 3-5 business days from the date the refund was issued. When the refund was issued, William [redacted] was immediately notified via email at b[redacted]@lincloan.com.   Proof of this refund can be referenced on the following web page:   https://store.malwarebytes.com/342/p/[redacted]-GlQcAOnuKOIqVuH4fFTR   Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.   If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:   http://www.cleverbridge.com/?scope=[redacted]   If there are any questions for Malwarebytes you may contact them at:   Support page:  http://www.malwarebytes.com/support/     Sincerely,     cleverbridge Customer Support

@Revdex.com team: please see attachment ( Revdex.com Case [redacted] Reference [redacted] ) for a response to this complaint.  Thank you.