Cleverbridge, Inc.

@Revdex.com Team, please see attachment if the following messages do not appear properly.  Thank you. On November 24, 2016, Kristijonas [redacted] purchased the computer software [redacted] Premium 12-Month Plan program from [redacted] Alliance Corp., with cleverbridge acting as the payment processor...

(reference number [redacted]). The [redacted] Premium 12-Month Plan program was set up as a yearly subscription and a service cancellation was possible.  cleverbridge processed the subscription renewal of [redacted] Premium 12-Month Plan program for Kristijonas [redacted] on November 24, 2017 (reference number [redacted]).   As the payment processor of [redacted] Alliance Corp., cleverbridge's role is to ensure that the funds submitted by Kristijonas [redacted] are delivered to our partner [redacted] Alliance Corp. and that the [redacted] Premium 12-Month Plan program from [redacted] Alliance Corp. is delivered to Kristijonas [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] Alliance Corp. and the product is in possession of Kristijonas [redacted].   When cleverbridge was notified on November 27, 2017 by the Revdex.com of case # [redacted], the renewal order for Kristijonas [redacted] was immediately refunded.  Kristijonas [redacted] contacted cleverbridge by email on November 25, 2017 to inquire about the charge and to request a refund.  cleverbridge asked Kristijonas [redacted] to confirm email address used for [redacted] Premium 12-Month Plan program purchase and never received his response.   At this point, cleverbridge has processed Kristijonas [redacted]’ renewal order in the full amount of $107.40.  The credit is posted back to Kristijonas [redacted]’ PayPal account. The funds should appear back in this account within 5-7 business days from the date the refunds were issued. When the refund was issued, Kristijonas [redacted] was immediately notified via email on file at [redacted]@yahoo.com .   Proof of this refund can be referenced on the following web page:   https://store.[redacted].com/767/p/[redacted]-[redacted]   Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.   If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:   http://www.cleverbridge.com/?scope=cuseco   If there are any questions for [redacted] Alliance Corp. you may contact them at:   Support page:  https://[redacted].com/remote_support E-Mail:   support@[redacted].net Phone: 1 (888) [redacted]   Sincerely,   cleverbridge Customer Support

On June 23, 2017, Silver [redacted] purchased the computer software [redacted] Protection Complete program from [redacted] Security, with cleverbridge acting as the payment processor (reference number [redacted]). The [redacted] Protection Complete program is set up as a monthly subscription.   As the payment...

processor of [redacted] Security, cleverbridge's role is to ensure that the funds submitted by Silver [redacted] are delivered to our partner [redacted] Security and that the [redacted] Protection Complete program from [redacted] Security is delivered to Silver [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of Silver [redacted].   When cleverbridge was notified on August 27, 2017 by the Revdex.com of case # [redacted], we immediately refunded July 2017 order as requested by Silver [redacted]. The August 2017 renewal order was previously refunded on August 26, 2017 when Silver [redacted] contacted cleverbridge.   At this point, cleverbridge has refunded two of Silver [redacted]’s renewal orders in the full amount of $6.99 each back to [redacted] card ending in 7611. The funds should appear back in this account within 5-7 business days from the date the refunds were issued. When the refunds were issued, Silver [redacted] was immediately notified via email.   Proof of these refunds can be referenced by the ‘Refund Confirmation’ on the following web page:   July 2017 renewal order: https://store.[redacted].com/300/p/115748177-[redacted]   August 2017 renewal order: https://store.[redacted].com/300/p/118150403-[redacted]   Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refunds remedy any inconvenience this ordeal may have caused.   If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:   http://www.cleverbridge.com/?scope=cuseco   If there are any questions for [redacted] Security you may contact them at:   Support page:  http://www.[redacted].com/support/faqs_homeusers.htm     Sincerely,     cleverbridge Customer Support

@Revdex.com Team: please refer to attachment if the following message did not display properly.  Thank you. On November 19, 2016, Rebecca Isabel [redacted] purchased the computer software [redacted] Internet Security program from [redacted], with cleverbridge acting as the payment processor (reference number...

[redacted]). The [redacted] Internet Security program was set up as a yearly subscription and a service cancellation was possible.  Cleverbridge processed the subscription renewal of [redacted] Internet Security program for Rebecca Isabel [redacted] on November 19, 2017 (reference number [redacted]).   As the payment processor of [redacted], cleverbridge's role is to ensure that the funds submitted by Rebecca Isabel [redacted] are delivered to our partner [redacted] and that the [redacted] Internet Security program from [redacted] is delivered to Rebecca Isabel [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of Rebecca Isabel [redacted].   When cleverbridge was notified on November 20, 2017 by the Revdex.com of case # [redacted], the renewal order for Rebecca Isabel [redacted] had already been refunded.  Rebecca Isabel [redacted] contacted cleverbridge directly on November 19, 2017 to request a refund.   At this point, cleverbridge has processed Rebecca Isabel [redacted]’s renewal order in the full amount of $59.99 back to American Express card ending in 6455. The funds should appear back in this account within 5-7 business days from the date the refunds were issued. When the refund was issued, Rebecca Isabel [redacted] was immediately notified via email at [redacted]@gmail.com .   Proof of this refund can be referenced on the following web page:   https://store-cb.[redacted].com/298/p/[redacted]   Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.   If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:   http://www.cleverbridge.com/?scope=cuseco   If there are any questions for [redacted] you may contact them at:   Support page:  https://support.[redacted].com     Sincerely,     cleverbridge Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Silver [redacted]

@Revdex.com Team, please see attachment if the following messages do not display properly.  Thank you.   On September 19, 2015, Jessica [redacted] purchased the computer software [redacted] Premium program from [redacted] Alliance Corp., with cleverbridge acting as the payment processor (reference...

number [redacted]). The [redacted] Premium program is set as a 2-year subscription with the most recent renewal was processed by cleverbridge on September 19, 2017 (reference number [redacted]).   As the payment processor of [redacted] Alliance Corp., cleverbridge's role is to ensure that the funds submitted by Jessica [redacted] are delivered to our partner [redacted] Alliance Corp. and that the [redacted] Premium program is delivered to Jessica [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] Alliance Corp. and the product is in possession of Jessica [redacted].   At this point, cleverbridge has refunded Jessica [redacted]’s subscription renewal order with reference number [redacted] in the full amount of $142.80 back to Jessica [redacted] account. The funds should appear back in this account within 5-7 business days from the date the refund was issued. When the refunds were issued, Jessica [redacted] was immediately notified via email.   Proof of this refund can be referenced by the ‘Refund Confirmation’ on the following web page:   September 19, 2017 renewal order: https://store.[redacted].com/767/p/[redacted]     Hopefully, this has clarified all the events leading up to this complaint. We apologize for our delayed response and hope that the issued refund remedies any inconvenience this ordeal may have caused.   If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:   http://www.cleverbridge.com/?scope=cuseco   If there are any questions for [redacted] Alliance Corp. you may contact them at:   Online contact form: https://[redacted].com/remote_support E-Mail:   support@[redacted].net Phone: 1 (888) [redacted]     Sincerely,     cleverbridge Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jacqueline [redacted]

On
November 16, 2014, [redacted] purchased the computer software Tuneup MyMac
from [redacted], with cleverbridge acting as the payment processor (reference
number [redacted]As
the payment processor of [redacted], cleverbridge's role is to ensure that the
funds submitted by [redacted] are...

delivered to our partner [redacted] and that
the yearly subscription of TuneUpMyMac program from [redacted] is delivered to
[redacted] via email [redacted] Once this exchange is carried out,
the monies are in possession of [redacted] and the product is in possession of
[redacted].When
cleverbridge was notified on November 17, 2015 by the Revdex.com of
case # [redacted]
we immediately canceled the unpaid subscription renewal (reference numbe[redacted] as requested by Richard Loucks for an unwanted renewal reason. Please
note that cleverbridge did not have prior record of any contact by [redacted] regarding a request for refund and/or cancellation.  We
have canceled the yearly subscription of the TuneUpMyMac service for [redacted] and there will be no further billings. An email confirming the
cancellation of the subscription was sent to [email protected] on November 19, 2015.Hopefully,
this has clarified all the events leading up to this complaint. We also hope
that the subscription renewal cancellation remedies any inconvenience this
ordeal may have caused. If
there are any further questions or concerns, please contact us through one of
our contact methods listed on the website below:http://www.cleverbridge.com/?scope=cusecoIf
there are any questions for [redacted] you may contact them at:Email: [redacted]
Support URL : http://support.systweak.com/kayako/index.php?/Core/Default/IndexSincerely,clever...⇄ /> Customer Support

Initial Business Response /* (1000, 5, 2015/03/31) */
When cleverbridge was notified on 3/31/15 by the Revdex.com of case # XXXXXXXX, we immediately looked in our system but we have been able to locate any order for [redacted] ([redacted]@me.com) within the past 2 years.
The...

most recent order we were able to locate for [redacted] was for the following software: Parallels Desktop 8 for Mac Upgrade purchased on 9/23/2012. The confirmation of this order can be found at the following link:
https://buy.parallels.com/329/p/XXXXXXXX-xyNGM7277C814AA1619A
For technical assistance with this order, please contact Parallels directly at:
http://www.parallels.com/support/home/
Please note that cleverbridge is the e-commerce partner of several software companies and only handles order and payment related inquiries.
If you have a more recent order and are certain that it was processed by cleverbridge, can you provide us with your reference number or perhaps an alternative e-mail address may have been used to place the order?
Thank you for your cooperation.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support

On January 21, 2016, Brittany [redacted] purchased the computer software [redacted] Anti-Malware Premium from [redacted], with [redacted] acting as the payment processor (reference number 84535155). As the payment...

processor of [redacted] role is to ensure that the funds submitted by Brittany [redacted] are delivered to our partner [redacted] and that the [redacted] Anti-Malware Premium product from [redacted] is delivered to Brittany [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of Brittany [redacted]. When [redacted] was notified on January 22, 2016 by the Revdex.com of case # 11098331, we immediately refunded the purchase on behalf of Brittany [redacted]. Please note that [redacted] does not have prior record of any contact by Brittany [redacted] regarding a request for a refund.
  Proof of this refund can be referenced by the ‘Refund Confirmation’ on the following web page:
  https://store.[redacted].org/342/p/84535155-j5pc2XJsuZmzRQhS3TEZ
  Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
  If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
  http://www.cleverbridge.com/?scope=cuseco
  If there are any questions for [redacted] you may contact them at:
 
Email: support@[redacted].org
Support page: http://www.[redacted].org/support/
  Sincerely, [redacted] Customer Support

Initial Business Response /* (1000, 5, 2015/03/20) */
On 3/18/2014, [redacted] purchased the computer software [redacted] from [redacted], with cleverbridge acting as the payment processor (reference number [redacted].
As the payment processor of [redacted]...

[redacted], cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the [redacted] product from [redacted] is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted].
When cleverbridge was notified on 3/20/15 by the Revdex.com of case #[redacted], we immediately looked into this case and found that we have already refunded the orders per the customer's request on 3/19/15.
Please note that he purchase on 3/18/15 was a continuation of the [redacted] that [redacted] purchased on 11/18/15, as described in the confirmation mail that was sent to [redacted]'s email:[redacted] on the date of the charge.
To avoid any confusion, we take the following steps to ensure that the customer is aware that this order is a recurring subscription:
1) The subscription is mentioned directly in the shopping cart:
2) A reminder is shown on the final page of the order process and in the delivery e-mail sent to confirm your order, which states that "You are subscribed to a multiple payment product." The reminder also informs you when the next payment is due.
3) A link to cancel Auto Renewal is very clearly shown on the final page of the order process and in the delivery e-mail sent to confirm your order.
At this point, [redacted] has refunded [redacted]'s orders in the full amount ($272.60) back to his[redacted] The funds should appear back in this account within 5-7 business days from the date the refunds were issued, which was 3/19/15. When the refunds were issued, [redacted] was immediately notified via email that refunds had indeed been issued for the orders.

Proof of these refunds can be referenced by the 'Refund Confirmation' on the following web page:
[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
[redacted]
If there are any questions for [redacted] you may contact them at:
[redacted]
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/06/29) */
We cannot verify this complaint with the name, mailing and email addresses provided. The mailing address entered under consumer info is the mailing address for our company, [redacted], Inc. The email address entered has the domain of our...

business partner's name and it is not a correct one.
As the payment processor of the software publisher Nero, [redacted]'s role is to ensure that the funds submitted by customer are delivered to our partner Nero and that the software program is delivered to the customer. Once this exchange is carried out, the monies are in possession of Nero and the program software is in possession of customer.
We ask you to please not use this complaint for file against [redacted], Inc. This complaint seems to be illegitimate. We will be glad to answer any questions you may have.
Thank you for your consideration and support.

Charges appear on my credit card for services I do not have .
I changed the card number 2 years ago due to this.
My email address has been changed and I no longer have Malwarebytes but I am charged for it .
I will never have Malwarebytes again due to this .
I will do business with no one who uses CBI.

Initial Business Response /* (1000, 5, 2014/07/08) */
On 5/27/2014, [redacted] purchased the computer software RegClean Pro from [redacted], with cleverbridge acting as the payment processor (reference number [redacted]).
As the payment processor of [redacted], cleverbridge's role is to...

ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the RegClean Pro product from [redacted] is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted]
When cleverbridge was notified on 7/7/2014 by the Revdex.com of case # [redacted] we immediately contacted [redacted] to request a refund on behalf of [redacted]. Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund.
We explained to [redacted] (based on the content of the Revdex.com complaint) on 7/7/2014, that [redacted] requesting a refund of $14.95 as he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased.
At this point, [redacted] has refunded [redacted]'s order in the full amount ($14.95) back to his PayPal. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 7/8/2014. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for his order.

Proof of this refund can be referenced by the 'Refund Confirmation' on the following web page:
[redacted]
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for [redacted] you may contact them at:
[redacted]
Sincerely,
cleverbridge Customer Support

On
December 10, 2015, [redacted] purchased the computer program Malwarebytes
Anti-Malware Premium program from Malwarebytes, with cleverbridge acting as the
payment processor (reference number [redacted].  This was a second order of the same program on the same day made by
[redacted]...

[redacted].  The other order reference
number is [redacted].As
the payment processor of Malwarebytes, cleverbridge's role is to ensure that
the funds submitted by [redacted] are delivered to our partner Malwarebytes
and that the Malwarebytes Anti-Malware Premium program from Malwarebytes is
delivered to [redacted]. Once this exchange is carried out, the monies are
in possession of Malwarebytes and the product is in possession of [redacted].When
cleverbridge was notified on December 16, 2015 by the Revdex.com of
case # [redacted] the two Malwarebytes Anti-Malware Premium orders had been
refunded completely before we received the Revdex.com case.  At
this point, cleverbridge has refunded [redacted]’ two orders of the Malwarebytes
Anti-Malware Premium in the full amount of $24.95 each back to his [redacted] account
ending in [redacted]. When the refunds were issued, [redacted] was immediately
notified via email that two separate refunds had indeed been issued for his
order.  The short expiration date on the
download links did not indicate the validity of the license, it simply was a
download access timeframe.  Once the Malwarebytes
Anti-Malware Premium program from Malwarebytes is downloaded, Malwarebytes asks
customers to activate their software and it is good for the duration of one
year.  The specific ID and key to
activate the Malwarebytes Anti-Malware Premium is shown on the confirmation
email of each of [redacted]’ orders.Proof
of these refunds can be referenced by the ‘Refund confirmation’ on the
following web pages:Order
reference number [redacted]https://store.malwarebytes.org/342/p/[redacted]-P99L6BemdbJWTU4gGRhFOr...⇄ /> reference number [redacted]https://store.malwarebytes.org/342/p/[redacted]-ZDFdZ3h2bssAbBcDR1riHo...⇄ /> this has clarified all the events leading up to this complaint. We apologize
for the refund error on order reference number [redacted] and also hope that the
issued refunds remedy any inconvenience this ordeal may have caused. If
there are any further questions or concerns, please contact us through one of
our contact methods listed on the website below:http://www.cleverbridge.com/?scope=cusecoIf
there are any questions for Malwarebytes, they may be contacted at:Email: [email protected] page: http://www.malwarebytes.org/support/Sincerely,cleverbridge
Customer Support

On March 28, 2016 [redacted] purchased the computer software Simple Driver Updater program from [redacted] / [redacted], with cleverbridge acting as the payment processor (reference number [redacted]).  [redacted] also purchased [redacted] program from [redacted] /...

[redacted] on April 8, 2016 (reference number [redacted]).  The cost of the programs is $29.99 each.  The programs are valid for one year and activation is required as detailed on the confirmation page of both orders. As the payment processor of [redacted] / [redacted], cleverbridg[redacted] [redacted] [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] / [redacted] and the product is in possession of [redacted]. When cleverbridge was notified on April 25, 2016 by the Revdex.com of case # [redacted], we immediately refunded [redacted]’s Simple Driver Updater order with a reference number [redacted] in the full amount $29.99 as requested by [redacted] back to his [redacted] card account ending in [redacted]. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was April 25, 2016. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for the order.  Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund.  Proof of the refund on Simple Driver Updater order with a reference number [redacted] can be found by clicking on the ‘Refund Confirmation’ on the following web page: https://secure.[redacted].com/576/p/89502014-Qo4a7yb0gphhpP5AeXci Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused. If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for [redacted] / [redacted] you may contact them at: E-mail: support@[redacted].com Online Contact Form: http://www.[redacted].com/support/ Sincerely, cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/03/03) */
On 2/26/15, [redacted] purchased the computer software [redacted] Live from [redacted] with cleverbridge acting as the payment processor (reference number XXXXXXXX ).
As the payment processor of [redacted] Alliance,...

cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] Alliance and that the [redacted] Live product from [redacted] Alliance is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of [redacted] Alliance and the product is in possession of [redacted].
When cleverbridge was notified on 02/28/2015 by the Revdex.com of case # XXXXXXXX, we immediately looked into this order. Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund.
cleverbridge is responsible for processing transactions and, when applicable, distributing license keys.
cleverbridge does not offer any technical support or sales, nor do we remote into computers.
Unfortunately, cleverbridge is unable to issue a refund at this time without consent from the software publisher. Your refund request has now been received and submitted to the software publisher [redacted] Alliance.
Please be advised that the process can take up to 2 business days for the software publisher to make a decision. If approved, you will receive an email indicating that your refund has been processed.
Should you have any questions in the meantime, feel free to contact the software publisher directly at:
Email: [redacted]
Phone: X (XXX) XXX-XXXX
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
Sincerely,
cleverbridge Customer Support

Initial Business Response /* (1000, 5, 2015/10/06) */
On 9/22/2015,[redacted] purchased the computer software Disk Drill PRO from CleverFiles, with cleverbridge acting as the payment processor (reference number XXXXXXXX).
As the payment processor of CleverFiles, cleverbridge's role is...

to ensure that the funds submitted by[redacted] are delivered to our partner CleverFiles and that the Disk Drill PRO product from CleverFiles is delivered to[redacted]. Once this exchange is carried out, the monies are in possession of CleverFiles and the product is in possession of[redacted].
When cleverbridge was notified on 9/29/15 by the Revdex.com of case [redacted] we immediately contacted CleverFiles to request a refund on behalf of[redacted]. Please note that cleverbridge does not have prior record of any contact by[redacted] regarding a request for a refund.
We explained to CleverFiles (based on the content of the Revdex.com complaint) on 9/29/15, that[redacted] requesting a refund of $89.00 as he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased.
At this point, CleverFiles has approved the refund for[redacted] and his order has been reimbursed in the full amount ($89.00) back to his Visa. Please note that[redacted] did not wait till the refund was issued even though it was approved, and requested a chargeback. The funds should appear back in this account within 5-7 business days from the date the chargeback was issued, which was 10/6/15.
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for CleverFiles you may contact them at:
[redacted]@cleverfiles.com
www.cleverfiles.com
Sincerely,
cleverbridge Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is what I was asking for thanks so much.
To whom it may concern I still have email communications back and forth asking for refund from Disk Drill PRO with the same response over and over.

PC repair software is worthless. Buyer beware!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11098331, and find that this resolution is satisfactory to me.
Sincerely,
Brittany [redacted]

On October 4, 2015, [redacted] purchased the computer program Malwarebytes Anti-Malware Premium program from Malwarebytes, with cleverbridge acting as the payment processor (reference number [redacted]). This was a subscription renewal from the purchase made by [redacted] on October 4, 2014.
As...

the payment processor of Malwarebytes, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner Malwarebytes and that the Malwarebytes Anti-Malware Premium program from Malwarebytes is delivered to [redacted]. Once this exchange is carried out, the monies are in possession of Malwarebytes and the product is in possession of [redacted].
When cleverbridge was notified on October 5, 2015 by the Revdex.com of case # [redacted], we immediately refunded the order on behalf of [redacted]. Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund.
At this point, cleverbridge has refunded [redacted]'s order in the full amount of $24.95 back to his [redacted] account. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was October 8, 2015. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for his order.
Proof of this refund can be referenced by the 'Refund confirmation' on the following web page:
https://store.m[redacted]/342/p/[redacted]-Xq2z9A75xkq7kyVScFOP
Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused.
If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:
http://www.cleverbridge.com/?scope=cuseco
If there are any questions for Malwarebytes, they may be contacted at:
Email: s[redacted].org Support page: http://www.m[redacted]/support/
Sincerely,
cleverbridge Customer Support (Revdex.com Case [redacted] reference [redacted].dotx)