Click4Support

Review: My name is [redacted] . I was getting a issue in windows 8 I have shifted to windows 8 since last 1 week and I have noticed that when ever I use to surf a net or listen songs the memory starts dumping with the blue screen error. then after few days I again shifted to windows 7 and again the same problem continues. While turning on my laptop every time. Every time when switch on my laptop it is showing me a blue screen and I have did all kind hardware and memory scanning but there is no issue found. Then I decided call to click4support . I told them the problem I am facing in computer blue screen is coming after turn on then the technician told me the reason these were blamed on a OS file but it has the wrong date. That sometimes means malware. He run malware byte he run a system file check then he cleaned malware and activated a system file check. But my computer is still showing a blue screen problem . They did not resolve my issueDesired Settlement: Resolve my problem in my computer. I want to call back from click4support

Business

Response:

Revdex.com - Our Company, Click4Support.Net does not have any records which indicate that we have sold Mr. [redacted] and service plan, we have not opened any service ticket, we do not have any log in our inbound call records (we do not call outbound), there are no calls to our customer service line and there are no emails for Mr. [redacted].

Review: Company failed to provide me with a one-time service charge and instead signed me up for a 12 month service plan.

I contacted the company to get an email issue resolved (having found the company's number on the internet). A company rep. told me my email and computer had been hacked, suggesting the two issues were tied together, and that I had a very serious problem. I was told that in order to get any assistance I needed to purchase a one year service contract for $299. One of the company reps., [redacted], (floor manager) who I spoke to did not state that there were any other options. The following day, Saturday 6/1/13, I spoke with [redacted] again and explained that I only wanted to pay for the service that was provided and did not want a one year service agreement. [redacted] did not assist me with this request. I contacted the service department by telephone on 6/3/13 (because the company's information stated this dept was only open Mon - Friday 9:00 to 5:00 E.T.) and I was told [redacted] would call me back the same day. I never received a call from [redacted]. On the same day, I emailed the company using the refunds and billing email addresses provided by the company. I received an email delivery failure notice associated with the refunds email and no response from the billing department. I tried several times to resend my email with the same result. I called the company again ([redacted]) at 9:35 AM on 6/12/13 and spoke to [redacted], senior manager. He told me someone from billing would call me back within two hours (when the Billing Dpt opens, despite the fact he said the Billing Dpt's hours are 9:00 to 6:00). What I am asking for is a partial refund of the charge to my credit card and confirmation that I have paid in full all amounts due to the company. The company's website says that the service that I was told I was I provided costs either $69 or $79. I am willing to pay $79 to completely resolve this matter. My credit card has been charged $169.00 and I am told I will be charged/expected to pay another $99. [redacted]'s explanation for these charges was that I was put into the $299 service plan but the charges were broken in two and a "friends and family discount" was applied to the first payment. I am not interested in a service contract. I explained this to the company repeatedly. I wish to receive a refund of $90 as well as a statement that I have paid in full for all services rendered. The company says it gives refunds, but there seems to be no way to execute on this promise. Each time I have called the customer service number, I have been met with a recording that asks me to leave a message. I have had to call between 4 and 14 times before anyone answers the phone and both times I was told the Billing department was not yet open. Additionally, I never received a response to my emails to the billing department and I receive delivery failure messages each time I send an email to the refunds email. Desired Settlement: I wish to receive a refund of $90 as well as a statement that I have paid in full for all services rendered by the company and that they will note seek further payment from me.

Business

Response:

Business Response /* (1000, 8, 2013/07/03) */

As per customer request we have processed refund of amount $99.Also we called customer many times but reached voice mail.

Review: I was experiencing difficulty in changing the name of a contact group in my [redacted] account- a pretty minor issue- and called [redacted] customer support for help. Almost immediately, I was transferred to a technician whom I initially thought worked for [redacted]. I told him my problem which he tried to fix for a few seconds. Next, he told me that he could not change the name of the contact group and that this was an indication that my computer had been hacked into and contained a virus. He said this was a serious problem which would require me to take the computer to the nearest [redacted] and that they would charge me approximately $400. I felt quite nervous and then suddenly, in what can only be described as a bait and switch, told me that his company could perform the service remotely for $299. When I asked him if his company was [redacted], he did not give me a direct answer but stated that this job could only be done by a [redacted]-certified technician. He then stated that I needed to give him access to my computer in order to solve this problem as quickly as possible because information such as online banking accounts could be compromised. Further, he said that this type of hacking was experienced by [redacted] and asked me if I had heard about it. All of this talk made me panic and I agreed to give him access to my computer. I paid the fee but he never told what the service included. When I asked if he could clean up the "viruses" in my computer, he said yes. He said I would receive a one year service agreement. Then, he began going through files and this supposed cleaning took about an hour. When he was done, he asked me to sign a form indicating that I was satisfied with the service and then transferred me to a supervisor who asked if he could close the ticket on this work. I asked the supervisor if my computer was now virus free and if the one year service agreement included active antiviral protection and the supervisor replied yes to both questions.Desired Settlement: I am requesting a full refund because I know that my computer did not contain any virus as I was able to use it fully. I have an active anti-virus program -[redacted]- which indicated no viruses on my computer. A simple request for help with a minor [redacted] function was turned into a con game to bill me unjustly for $299 for a phantom and unnecessary service. I hope this issue can be resolved as quickly as possible.

Business

Response:

Revdex.com - Below message and voided receipt sent to Customer:

Review: I wasn't sure in what category to put this complaint. I purchased 24/7 technical support that was to cover 5 devices for a cost of $1,128 on July 21, 2014. So far I have only used one device. I have been calling for over a week trying to reach them and they have had an automated outgoing message stating that they are have phone server problems and expect them to be resolved within 24 hours.

The US site only picks up during business hours. (Not 24/7) I have tried their number, but since I have not been available during business hours, I have only gotten a message stating that I am calling outside of the business hours. No mention of the problem with the phones. Usually if one calls the US # and they are closed or have an overload of calls the call is transferred overseas.

I don't know what is going on, but I am definitely not getting what I paid for and now have to hire a tech support specialist to resolve my problems.Desired Settlement: If they are still operating and able to fulfill the 24/7 tech support commitment, I would like to find that out and how I can avail myself of it. If they are resuming service immediately, I would like an adjustment for the inconvenience and expense of having no service available for the last week and needing to pay someone else to do the work they are supposed to do. If they don't re-establish 24/7 service, I would want a complete refund of my purchase since I could have purchased tech support at the time I purchased my computer in July, but didn't when I opted for Click4support. To get tech support now a year after owning my computer will be more expensive. Also, I just purchased a new Dell computer last week and opted out of their tech support offer because I had the Click 4support coverage. So that will also be costing me. Even if I'm refunded the total amount I paid, I will be out money.

Review: ASKED FOR COMPUTER SUPPORT FOR MY COMPUTER FROM CLICK 4 SUPPORT.NET AND ALL THEY DID WAS TAKE MY MONEY $799.00 CHARGED TO MY CREDIT CARD, TRIED TO CALL THEM AND GOT NO RESPONSE, REFUSED TO GIVE MY MONEY BACK. THEY ABSOLUTELY DID NOTHING FOR MY COMPUTER.Desired Settlement: WANT MY MONEY BACK

Business

Response:

Dear Revdex.com:

Please be advised that I have sent an email to Mr. [redacted] on Wed, Feb. 19, 2014 to express our apology for the undesirable service he experienced with our company on January 26, 2014 and to let him know that we stand behind our 100% Money Back Guarantee Policy. Mr. [redacted] received our payment from [redacted] yesterday in the amount of $998.00. (Kindly see the attached documentation that was emailed to Mr. [redacted]).

Our Company, Click4Support.net is an independent support company that provides guidance and supports many technical products and services. Our technicians try to solve every issue but inevitably there are cases where they are unable to resolve.

Thank you for your attention to this matter.

Very truly yours,

Click4Support.net

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely, but still haven't recieved this check that was to be here on the 24th, tried to contact the party but no response. still waiting for $998

Review: On 10/15/2014 I Re[redacted] purchased from this company a product called: PC/MAC Quick Fix $299 and also was offered another called: Slow PC Fix and Clean up $199 which I also purchased. I have been trying to contact this company and get from the call: This business is no longer in service. I read in the AARP magazine they were talking about scams and this one came up. I have invested in these products $498. It is a ONE TIME FIX AND THREE YEARS OF PROTECTION plan. Granted it did fix my problem at the time but have had other issues and that is why I am trying to get a hold of this company which is no longer available. I don't know if I am still covered and feel at this time that I have been ripped-OFF! Thank YOu.

Review: My name is [redacted] and I am the daughter of [redacted], a victim of Click4Support. He is currently in [redacted] with terminal cancer, which is why I'm filing this complaint on his behalf. On October 28, my dad, who was already quite ill though still at home, called me because he couldn't access his email account. Since I wasn't able to help him right away and he was panicking, he [redacted] "computer support" and found Click4Support, a scam of a company with a slew of Revdex.com complaints: [redacted] The company charged him almost $500 to literally do nothing! They never got him into his email (ultimately I reset his password) but yet took his money. We are currently disputing the credit card charge but I also wanted to file a complaint with Revdex.com. Click4Support preys upon people like my dad, who is 79 and not computer savvy, plus very ill.Desired Settlement: Like I said, we're disputing the charge with the credit card. We're not paying a penny!

Business

Response:

Dear Revdex.com:Please be advised that we stand behind our 100% Money Back Guarantee policy. Since this Customer filed a Chargeback with his credit card company, we did not dispute the Chargeback and authorized the bank to process the refund. Please find a copy of the email communication that was sent to this CustomerThank you,--[redacted] EMAIL TO CUSTOMER [redacted]Dear Mr. [redacted],

Review: First of all I called for [redacted] (my internet service), Technical Support and was switched to Click4Support. They never acknowledged they were different from [redacted] until I asked a few times and they told me they were the technical support team for [redacted], [redacted] and [redacted] (My 3 computer brand names). They were falsely having me to believe they were of [redacted], even asking me for all of my [redacted] information in the beginning of the call as [redacted] does. I called with having a strong signal on one of my computers. After insisting the need for access of my computer I did so hesitantly. They began traveling all through my three computers telling me my personal information was hacked and that a lot of foreign access to my internet system, banking and online shopping activity was being stolen. They used some very professional tactics to make you believe that if you don't buy their clean up all my business would be stolen. They wouldn't let up until they were satisfied. I was on the phone for over 3 ours with sales and them running through the computers saying they fixed everything and call if I need them. The computers are no better. I want a full refund $1,048.99. Check in the mail if my credit card used won't accept it. This agreement executed on date , between click4support andClick4support will provide following services under contract:1. Unlimited Remote Technical support for software and peripherals.a. System Optimizationb. Driver Issuesc. Router Installation/Trouble Shootingd. Printer and Peripheralse. Network Managementf. Routine Check up of Devices & Network Health2. Support is valid for Incidents/ New Issues resolution per device till end of agreement.3. Additional Servicesa. Online Back up to GBb. Endpoint Antivirus Security for Devices for monthsCommercials:$ USDMode of Payment:Credit Card Ending in (Mention last 4 digits)DocuSign [redacted]Desired Settlement: I would prefer a check to be mailed to me. My credit card may not accept the refund. [redacted]

Business

Response:

Dear Revdex.com,

Please find attached a copy of the email communication that was sent to this Customer along with a copy of his Voided Transaction.

Please let me know if you have any further questions.

Thank you,

--[redacted]

Dear Mr. [redacted]:

My

name is [redacted] and I am one of the Customer Service Managers at

Click4Support. It is unsettling to me when I learn that a Customer has

received less than satisfactory service. In reviewing your transaction

in the amount of $1,048.99, we had only captured your credit card

details and did not actually charge your credit card. Please find

attached a copy of your voided transaction. (see attached)

They fraudulently represented themselves as [redacted] support. They lied about my notebook having been hacked. They lied about my firewall, saying it was down and that they had restored my protection. I had a local service company check my computed for evidence of hacking and all they could find was the firewall still down and some unauthorized spyware which I suspect they planted. Avoid this business.

Review: On March 15th, I had called this company as I had been having network issues with my computer. I had reached out to my internet provider multiple times before I made this phone call. I was told by my internet provider to contact my router manufacturer; as the issue was within the router. When I called, I got connected to a company called, [redacted]. They told me that my router had been infected and it needed to cleaned. They said they would fix the issue for me and make sure I never have the issue again. I was on the phone with these people for at least two hours. The next day when I turned on my computer, I was not able to connect to my network. I had called back to voice my frustration and demand a refund. The person I spoke to said their billing department was closed and someone from their billing department would call me the next day. I waited until 12:30p.m the next day and no phone call. Finally I decided to call them and they told me that someone would call me back in 30-45 min. I waited until 3:00p.m and never received a phone call. I called again and they told me the same thing. Again, they never called me back. The third time I called, I got to talk to someone and they apologized for my troubles and wanted a second chance to correct my issue. I told them I was not interested and wanted a full refund. The person I spoke to said he would give me half my money back because there technician that worked on my computer should get paid for what he did. I feel I should be entitled to a full refund. The computer was not fixed and their customer service is unsatisfactory. I work in customer service and when I have a customer who is upset, I do whatever it takes to make them happy. Customers are everything to a business and without satisfied customers there is no business and people don't have jobs.Desired Settlement: I would like to be refunded all of my money, which was $547.00. This company did not fix my issue.

Consumer

Response:

From: [redacted] [[redacted]] Sent: Wednesday, March 25, 2015 1:10 PM To: [redacted] Subject: I.D. # [redacted] My issue has been resolved with the company, [redacted]. Thank you for helping me resolve this issue. You may close I.D. #[redacted]. Thanks. [redacted]

Review: On February 20, 2014 I was experiencing issues with my email. I contacted click4support.net. They began to remote into my PC and indicated it was rife with issues, and began to "fix" them. My email issue, which turned out to be on my ISP' end, was "fixed", but my desktop and other items were no longer functioning as before. I restored my PC back to a point prior to click4support.net entering and modifying things.At the time of my contact, the technician suggested purchase of a plan. He offered the "Premium Fix $499 3 PC's". He did not offer any alternative plans or any per incident options, such as "Incidence Basic $69.99" or "Incidence Advance $79.99". Not being aware or apprised of the other options, I accepted the Premium Fix even though I only have one PC.When I learned of the other option, I contacted them and asked to opt for one of these lower cost alternatives. They indicated they would not consider these based on the "amount of service" they provided and told my they would credit me $200 of my $499 and cancel the contract. Just wishing to recoup some of my monies, I took this option. This was on February 26, 2014.I received the following email in response to the above:"As per the discussion we will be keeping $299.00 out of $499.00 and refunding the balance amount $200.00 under Invoice Number [redacted]. Your technical support will stand cancelled. In case of any queries please feel free to contact us on ###-###-#### or email us at [redacted] Regards[redacted]"I waited until my next bank statement and noted that I had not been credited any amount. On March 13, 2014 I responded to the email above inquiring as to where my refund was. I received no response.Although I was told it would take approximately 6 days to process the refund, I patiently waited, assuming it may take longer. I received my latest bank statement on April 14, 2014 and noted that the credit had still not appeared. At that point, I sent another email inquiring as to my credit.At this stage, I would like for click4support.net to at least honor what we agreed to. On their web site, they indicate that they stand behind what they do with a money back guarantee on products and services. The fact that I have to continue to work to get my money back is not only frustrating, but contrary to what they advertise.Desired Settlement: Full refund, a per incidence charge as described on their web site, or refund at least as promised in email dated 02/26/2014 (below): "As per the discussion we will be keeping $299.00 out of $499.00 and refunding the balance amount $200.00 under Invoice Number [redacted]. Your technical support will stand cancelled. In case of any queries please feel free to contact us on ###-###-#### or email us at [redacted]i"

Business

Response:

Dear Revdex.com,

Please be advised that we have issued a refund via [redacted] on April 21, 2014. (Ck# [redacted] in the amount of $499)

Please see attached a copy of the email communication that was sent to this Customer.

Dear Mr. [redacted]:

CLick4 operates an outright fraud. I phoned my computer manufacturer about a problem with my computer's touch pad. They said they'd be glad to help but needed remote control of my laptop to fix it. Remember, this is my compute manufacturer. I gave them remote control and they did something like downloading new drivers. Then the woman asked me if I was aware that my computer had been hacked. I said no. She handed me on to a tech who proceeded to show me my own safe-mode page, the black page with white prompts for commands, booting from your directory etc.
it read the command they'd put in for me- C:\Users\(my name)>net stat
-which showed all these foreign addresses that had hacked into my computer. They told me it was part of the Russian wave of hackers reported a month ago and that all my information, bank information, passwords, identity, were at risk. And that my bank accounts could be raided at any moment.
I checked my bank accounts on line, and they were okay, but was still terrified.
The tech told me I could buy a single antivirus and network protection program immediately- called [redacted]- to protect everything indefinitely without having to pay a yearly prescription like with [redacted] etc..
I saw no choice, they'd showed me the proof on my own computer and I bought the system for $1,298 on my credit card- from this outfit called Click4 Support still wondering now, how I'd reached them when all I'd done was phone my computer company but they must have had my computer manufacturer's blessing.
I went back to work. Became uneasy about what I'd been sold. Could find nothing on my desktop or in my computer except for a small antivirus program called [redacted] with which I could only scan- but I could not access it to open it. I googled the main program [redacted] I'd been sold and found it NOWHERE on the internet. I googled Click4 Support and discovered a dodgy reputation, mixed reviews, and here and there reports of scams.
I phoned Click4 support - a call centre in India and complained that I had no evidence of my 1298 dollar purchase of [redacted] which I'd downloaded onto both on my computers. All the tech could find was this dinky little [redacted] program, which could scan at my end but which, he said, could only be opened by my IP provider. He had a heavy accent, the phone line was breaking up and the call centre with jammed with people talking the background. NIGHTMARE. I got mad. He got nervous and said that maybe the previous tech had failed to download the program. He passed me on to another tech with the phone line getting worse. He got no further. I started shouting. He put me onto his supervisor. I demanded proof that [redacted] their product, was on my computer and working. He said it only worked from the IP end. It was run by my Internet Provider to protect me which was why I couldn't see it. I demanded proof that it was working. He showed me that black safe- mode page with my name and net stat in the command prompt -with all the foreign addresses blocked- removed. He said, See? It's working. Your computer is safe.
I phoned my computer company and they said they had never received any call about my touchpad that afternoon. They said that Click4 had probably intercepted my phone call to [redacted] and impersonated [redacted] tech support. He said the black safe mode page with my name on the command prompt, net stat and Russian addresses barging in had probably been faked and I'd probably been scammed and told me to wipe clean both computers to factory settings. Back up my files and eliminate my programs because click4Support might be a hacker.
I cleaned both my computers and phoned my credit card and indeed I had a purchase of 1,498 Cdn, the worse because I'd bought it in US dollars. I said it was a scam. At my credit card they said they'd investigate and if it was a scam they'd credit me the full amount.
I made reports to the local Police internet fraud unit and to the RCMP.
I looked up Click4 Support again and saw they were said to specialize in protecting customers from hackers. Now realized they actually WERE hackers. Fox guarding the hen house.
Twice last week Click4 phoned to ask me if I was happy with my product. The second time I told them it was a scam. They phoned me again and offered me a 500 dollar refund. I suspected it was a way to draw me in again. Or to head off a total refund because they were scared my credit card or somebody was on to them and they we trying to cut their losses. I said shame on you.
In the end, my credit card discovered it was a fraud and I got all my money back!!!!!!!!!!!! But what a colossal waste of time and energy.

Review: While using my computer, an alarm sounded with a message "Alert, your computer is in trouble, call the number below". Thinking the message was from [redacted], I called. It was from this company. My call to them gave them access to my computer. (They invaded it). They claimed they were "cleaning it and installing an antivirus." The charge for this service that I did not request was $498.00. "Accidentally billed twice". When I told my son, he said they were probably phishing for information. The very next day, I cancelled my credit cards, changed all my passwords and notified the credit bureaus. In less than two weeks, the wires inside my computer melted and my computer was dead.

My son feels they left a "[redacted]" which activated when they no longer had access.Desired Settlement: I did receive the "accidental overcharge of $498.00". When I spoke with a representative regarding a refund of the remaining charge of $498.00, for a service I did not request, and was "in place" for less than two weeks, I was told they could only refund $200.00. With a very strong [redacted] accent, a man who claimed his name was [redacted], kept telling me "We are on the same page, I completely understand, but $200.00 is all we will refund." "I'll get right on it." I would like to have all of my $498.00 refunded.

Review: Cick4support I found out that the company is a fraud . They made my computer run very slow by putting things on it that my computer was trying to slow down . From what I heard this is the way they steal information from computers . Thanks to[redacted] for helping me with this problem without them its hard telling what type of damage click4support would of done to me .Desired Settlement: I would like my money back in full and the full extension of the law what ever the penalties is on click4support for what they have done to me and others .

Review: I am complaining about CLICK4SUPPORT for their false representation, misleading information and ilegaly obtaining my complete personal information including date of birth and passwords. I obtained the phone number from an add on internet that says "[redacted] support" on big letters and a [redacted] LOGO on the left of the page The representative misrepresented herself as being an "[redacted] support" They asked me for all my private information; name, date of birth, accounts and passwords. Then without trying to solve the problem that I stated has prompted my call, she transfer me to another representative. Who proceeds to ask me to allow him in my computer through [redacted].com. Then he tries to get me to buy the "cleaning of my computer" product. Which I refused. Then I asked him to solve the problem that I really needed which was to retrieve an e-mail message that I deleted by mistake. At that point was when they said they cannot help me with my [redacted] problem because they are not [redacted].I then asked to speak with a supervisor requesting a written note assuring that my personal information will be destroyed and not use. CLICK4SUPPORT did not do do that or transfered me or to an authorized person to provide me with it.Desired Settlement: I would like this company CLICK4SUPPORT to be inspected for misleading, deceptive and abusive practices. I am forwarding to the Revdex.com e mail the add that led me to this complaint. I believe that there is a very large vulnerable population of consumers than can be tricked the same way that I was . I am a doctor and a business person and was caught in their web of deception

Business

Response:

Revdex.com - Our Company, Click4Support.Net does not

have any records which indicate that we have sold any plan or even spoken with Ms. [redacted]; we have not opened any service ticket, we do not have any log in our inbound

call records (we do not call outbound), there are no calls to our customer

service line and there are no emails for Ms. [redacted].

Still, based on Ms. [redacted]'s claim, I have sent

her the email below and offered him a free courtesy escalation support as a

show of good faith. In addition, I will do a follow up call. Please

help us understand better if I have missed any points. Thank you and regards,

Customer Service Manager, [redacted]

Click4suppor.net is now [redacted]

Review: I contacted the [redacted] tech support line in October 2013. Click4Support provided the support, said I had a virus and installed a $398 malware program on 10/22/13 - Order #[redacted]. [redacted] ([redacted] is the name I was given at that time. In February 2014, I received a call indicating Click4Support was going out of business and needed to refund my money. On March 26, they finally got ahold of me and proceeded with a complete scam where I am now out approximately $3,400! They indicated they would make an online transaction to refund the $400. In the process, they indicated my bank had a limit and they needed to submit $2800. I would keep $400 and return $2400 to them via [redacted]. I saw the $2400 deposit in my account and gathered the information to make the [redacted] transaction. [redacted], India is where I transmitted the $2400. The next evening, they called again, said I had to do it again b/c the money was on hold. This time it was for $5000, and I saw the $5000 in my account. On my way to [redacted], I called my bank and identified that the money was transferred from MY credit card into my checking account. By this time they has changed my passwords on my laptop and were threatening to copy and sell my data. I had to take my laptop to have it restored to factory settings $200 - and no longer have the malware software. In addition to the transaction fees to transfer the money - appx. $400. Somewhere along this process my account information was comprised to the scammers ([redacted], India) and I have been significantly impacted. I filed a report with [redacted] - #[redacted], Contacted [redacted] (they can't verify this is their number), and no one can help me. Any assistance would be greatly appreciated!Desired Settlement: $2400 - [redacted] transaction$400 - Malware software I no longer have $400 - transaction fees $200 - cost to restore my laptop

Business

Response:

Dear Revdex.com,

Please find attached a copy of the email communication that I sent to Ms. [redacted]. Also attached is a copy of the refund confirmation in the amount of $398 along with a warning of the [redacted] scam.

Dear Ms. [redacted],

Review: On Feb 15, 2014 my ** printer stopped working. I called ** and after a period of time of which they took control of my computer they said they couldn't do anything but would connect me with a [redacted] lab tech. After a brief period someone came on who ended up being from click4support and had control of my computer. The tech then started taking me places in my computer and showing me things I've never seen before. He said some outside people had devices connected to my computer and they had to be cleaned and not only that but the "network" had to be cleaned too. I never had any problems with my computer only the printer. Printer by the way still doesn't work. They then scared me into paying $999.00 for a lifetime contract. This was all a scam. I wanted to think about it but they scared me by saying these "outside devices' could do some serious damage. Bottom line there never was anything wrong with my computer. Only the printer. After 2hrs and$999.00 later I realized I had been taken. Days later I called and complained. It's very hard to talk to anyone because everyone seems to be from [redacted] and keeps saying "I understand your concern". Finally they agreed to refund me part of my money back. They said they would refund $550.00 and keep $449.00 for work done. Work done? If they did $50.00 worth that's pushing it. They offered a 100% guaranteed refund but I had to accept a partial refund or nothing. I had no choice but to take the $550.00 they offered. They kept $449.00 and completely cancelled my contract. $449.00 for NOTHING. This was a complete ripoff and a scam. I feel like I'm owed the rest of the money. Another $449.00 due me. Also by the way I have no idea if they still have access to my computer as I have received a phone call from some cyber computer place calling me by name saying my computer is infected and he is getting reports from my computer. He was very rude and called me names when I questioned who he was. He told me to shut up and hung up. My info from click4support? Where else?Desired Settlement: I would like the rest of my payment refunded to me. $449.00. I paid $999.00 and received $550.00 which is unacceptable as they have a 100% guaranteed refund policy.

Business

Response:

Ms. [redacted] has been fully refunded. Our United States Technical Team is prepared to resolve any further issues expediently. They can be contacted directly at ###-###-####. My Sincere Apology for any inconvenience and I glad we could honor our 100% Money Back Guarantee.

Representative claiming he is from this company tried to get bank info in the guise of providing a refund. Completely fraudulent transaction. Do not do business with this company!

Review: On 10/29/13, I searched [redacted] for a phone number for [redacted] my router company as I needed to have the password reset. I spoke with a male who needed me to login at www.[redacted].com so he could access my computer to see how to reset the password.Immediately, he started scanning my computer system and advised me that my computer network system had been hacked. He pulled up some link/address and asked me if I knew who or where it was. I said no. He said that's who has been accessing my network. He said my system was so badly compromised that it was a matter of probably days before my entire identity would be stolen and I could end up "black listed". He said I needed an anti-hacking specialist to fix my computer. He said [redacted] offers this service. He gave prices for at home service which went upwards of $650.00. He said online repair service would be $449.00 up to $480.00 to include other devices, such as a printer. I said I needed a day or so to think about this because I couldn't believe what he had been telling me and that was alot of money. This male put the fear of God into me as I am not an expert on computers. He even went so far as to pull up a news article dated 9/23/13 about [redacted] who had recently been hacked along with [redacted] and [redacted] and other rich and famous people. He said I couldn't call back in a day or so. I agreed to go through with this service. He turned my call over to Click4Support, who I think was initially who took the call, not [redacted]. I was told it would take upwards of 5 hours for the anti-hacking specialist to fix everything while I slept as it was late. Since that time, I have had nothing but constant problems with all my devices and network connections. I have spent countless hours with this co. trying to resolve them. They say each issue is something different. A few technicians have spent more time removing items from computer that should have been fixed on 10/29/13-more hrs on phone. Customer service fails to respond to calls.Desired Settlement: I want a total reimbursement of $477.99 for the very poor service I have received, countless hours on the telephone with this company trying to resolve numerous issues that have keep occurring since 10/29/13. Customer Service fails to return calls despite requests from technicians that I want a call or voice messages I have left. Also, that I had the printer disconnected from the wi-fi which I had to pay extra to have worked on. Still have unresolved issues from 11/11/13.

Business

Response: