Coach, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I will take the bag to a store this week to have them look at it. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear Sir/Madam:Despite the fact that Coach had refunded my $repair cost...I felt that the hard earned money that I have poured into the purchase of the bag had not been worthwhile. For the item was clearly defective (I tried to attached some pictures of the condition of the bag after only years but unfortunately they were not attaching...send me a private email and I will send them for your perusal) and not your usual wear and tear item.I am more than willing to return their item for it is clearly not the same quality as they use to be 5-years ago and as their records will show I havebeen a frequent customer of theirs.As I have read their responds to me and interpret their answer...it is when you basically buy something from Coach this days regardless if it is $or $10,their items are "INFERIOR" in quality for they can "ONLY" guarantee their item/product for (1) year and (1) year "ONLY"...the rest...you are on your own.The public should be aware of this and I will definitely spread the word via social media and other source of media if Coach is unwilling to settle this matter with me.This is unfair especially for hard working Americans who try to make a living every day and treat themselves once in a while with something nice thinking you are buying something quality and promoting brand items that has been in business for decades thinking they are reliable and trust worthy and will stand with their products but apparently only are more concern of their wealth and greediness.This is a very good example of a business that has gone from an "Excellence" to "Mediocre" in quality and service...to my opinion...unless...I am proven wrong
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sirs, We are in receipt of *** ***’ recent Revdex.com complaintWear and tear is damage that naturally and inevitably occurs as a result of wear or aging We have invited *** *** to send her bag back to Coach for an evaluationAs a courtesy, we have emailed *** *** a return labelCoach Merchandise credit will be issue if the item is defective and still under warranty *** *** would need to include a note with her address, daytime phone number and email addressShe may include a copy of this correspondence for her reference

Dear Sirs, Coach offered *** *** an one-time accommodation to resend him another set of goods free of charge, even though it was not Coach’s responsibility to replace *** ***’s stolen package*** *** requested the merchandise card instead of the replacement set of goodsIn light of the foregoing, we consider this matter closed

Dear Sirs, We are in receipt of *** ***’s Revdex.com complaint regarding order ***, placed on 11/**/We are pleased to offer significant values on Coach Outlet Online and in Coach Outlet stores through our savings eventsPrices can change from day to day depending on what
value is being offeredAs a special accommodation to *** ***, Coach is willing to credit $38.06, tax included, back to ***’s orderThis transaction will take 3-business days to process. We value *** *** business, and we hope that she decides to shop with us again in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Coach had made no attempt to come to an amicable resolution or even attempt to address the issues in my complaintThey simply continue to attempt to throw a 25% discount forcing me to spend more money with them at meBy the way this coupon is readily available to the general public in their mailers in fact I have one now, so really they have done nothing to attempt to address or resolve my concernAll they have done is infuriate me more by suggesting I will be coming back to shop with them when they have failed to resolve my current issues with themTheir replies have offered no type of compromise or alternate solution store credit, even exchange some type of willingness to attempt to resolve the issue has not been demonstratedI have a brand new bag with the tags attached directly from coach that they are refusing to assist in an exchange or store credit. I do not believe my request is unreasonable and I have been flexible in the resolution yet they continue to try to force a coupon for a purchase down my throat without so much as even bothering or attempting to address the issues in my complaintI am extremely disappointed and disgusted in their lack of customer service and their conflict resolutionWhy is a brand new bag with the tags attached that is in perfect condition not accepted for an even exchange or store credit? They have still failed to answer the question or even address the issue! Again I have been flexible in coming to a resolution, they have not! This is unacceptable and their reply is not appreciated or accepted!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI received the chargeback to my credit card and now can use that money to pay to fix the bag
Sincerely,
*** ***

Dear Sirs, We are in receipt of *** ***s Revdex.com complaint about her recent returnWe take great pride in our reputation as manufacturers of the highest quality leather goodsIt is our policy that returns be completed to us within days of purchase in its original condition
for a refund in the original form of payment or an exchangeCoach merchandise may be returned by mail or to a Coach storeAll merchandise must be in new and unused conditionCoach reserves the right to modify its exchange and return policyOur records indicate the Pebbled Soft E/W Duffle, style# 1429, was sold online and in Coach stores between 10/**/-7/**/(ten years ago)This style has been discontinued and *** ***s complaint stated she no longer had a proof of purchaseWe can offer *** *** no further accommodation at this timeAgain, we are sorry to hear that *** *** is unhappy with Coach’s Return PolicyWe hope to welcome *** *** into our stores again in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I have mailed back my handbagDepending on the response of the company upon evaluation, I will know whether my complaint has been resolved.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sirs, Again, we understand that *** ***s is upset and we do apologize for the inconvenience. Since we must consider these evaluations on a case-by-case basis, *** ***’s may send her bag to Coach for an evaluationA replacement bag will be issue if the item is defective and still under warrantyAs a courtesy, we have emailed *** *** a return label

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have been purchasing coach for years and to my dismay this is the first problem I have ever had with a bag it is sad as a consumer of there products and a mere zipper can not be fixed to a established company not even to be able to even give me references to even where I can fix the bag so if I go purchase another bag and the same problem happens whom should have to be the blame the bag that was sent bag was not used often because of me changing purses with outfits and the 40% off is to make or want me to go purchase another item where is the bounds of this establishment you pay all this money for what to have a unusable item that's now basically worthless not upset about the purse just the principles of establishment are disappointing to think so highly of a company that you have supported for years
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At the time of return, the *** personnel did not give me a receiptTherefore I do not have any proof of delivery or tracking numberI contacted the customer service a number of times and no one was willing or able to resolve this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sirs, We are in receipt of *** ***s Revdex.com complaint about her recent repair request with Coach As you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goods.Since we do
offer a one-year warranty, we offered *** *** a Coach Merchandise Card towards a replacement itemThe credit offered is the current exchange value plus the applicable tax of the product ($353.84) that was submitted to our Repairs Department. Our records show *** *** contacted our Customer Service Department on 9/**/and spoke with a Customer Care RepresentativeAt that time *** *** requested her original backpack to be returned and did not want a replacement itemOur records indicate the backpack was returned in the condition it was received since our Repairs Department could not repair the straps. As a special accommodation to *** ***, Coach is willing to mail her a 30% discount card to be used on her next Coach Retail item purchaseThe discount card will be mailed to *** ***s address within business daysWe value *** ***s business, and we hope that she decides to shop with us again in the future

Dear Sirs, We are in receipt of *** ***’s Revdex.com complaint regarding her online order ***, placed on January ***, We apologize to *** *** for any upset or inconvenience that he may have experienced but can assure him that our associates are highly trained in customer
service and did provide our correct refund informationOur records show *** ***’s order was canceled on 1/**/and the refund was completed to the original form of paymentSince *** is unable to confirm the credit for $on the *** card, Coach will mail a refund check to *** ***’s mailing address in the amount of $Delivery can be expected within 10-days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved I think it is pretty sad that I have been told by several people from Coach that they do not repair cloth shoesIt will not do me any good to mail back my shoesIf I do mail back the shoes the only thing I will get is a letter stating they do not repair cloth shoes. But I will do that I will mail back the shoes I have
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
So in Coach's response, I have been called a liarThe handbag was absolutely the very next day which I think is a dirty dealSomeone needs to check their records better or keep better records! So I'm eating What a nasty business practice!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Ok,I will go to Canada One men's store this week,if the manager there accept my refund,I will revoke my complain.Thank you for your response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sirs, We are sorry to hear about *** *** recent experience with the delivery of her order*** is Coach’s preferred delivery carrier and we do ship our package(s) via insured and traceable meansOur *** records indicate *** *** order delivered to the front door, on
05/**/2:P.MCoach has opened an investigation with ***, reporting that *** *** did not receive this package Tracking Number: *** Service: *** Ground Weight: lbs Shipped/Billed On: 05/**/Delivered On: 05***/2:P.MLeft At: Front Door Because Coach takes pride in its superior level of customer service, and also takes pride in demonstrating that each Coach customer is valued, we invite *** *** to contact our Customer Care Department at ###-###-####, for a one-time replacement set of goods

Dear Sirs, Our repairs specialists are experienced, trained professionals. We are committed to resolving our customers’ concerns, and we want to make sure that every Coach experience is a positive one for our customers. Therefore, we are sorry to hear that *** *** is upset. However, we stand by our assessment of her backpack. Again, we are sorry to hear that *** *** is unhappyWe have given *** *** a 40% discount off her next one item and refunded her processing fee. We value her business, and we hope to welcome her into our stores again the future