Coach, Inc.

Dear Sirs, We are sorry to hear about *** ***s return experience and the delivery of her order*** is Coach’s preferred delivery carrier and we do ship our package(s) via insured and traceable meansOur records indicate the return package was delayed due to the street number incorrectly
listed with *** shows the return was completed back to Coach on 12/**/We apologize to *** *** for any miscommunication she may have received previouslyOn 12/**/2016, Coach received a charge-back from *** ***s financial institutionA credit in the amount of $was completed by *** ***'s financial institutionAgain, we are sorry to hear that this happened to *** ***. We hope to welcome her to our stores in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do appreciate the offer of $ off the credit cardI would rather a gift card for the Coach Outlet store in Myrtle BeachI go there twice a year and would like to look for a spring bagI will never order online again and I do not have any Coach retail stores near where I liveMy Coach order was $and change10% of my order would be $Let me know what you can do.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]this is not resolved until I receive the refund checkthank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My confirmation from Coach shows clearly that I ordered a Bleecker Leather Duffle not a Bleecker Leather MINI Duffle Here is a copy of the confirmation that I received
Thanks for your Coach Outlet orderHere is your confirmation.Can't see images in this email? Click here. Add *** to your address book.Your order number is ***. We received your order and will send you a shipping confirmation email as soon as it's on its way.To check your order status and view your account, click here.If you have any questions please contact us by email at *** or by phone at ***.ORDER ***DESCRIPTIONQUANTITYPRICEBLEECKER LEATHER DUFFLEstyle: F32281AKTANcolor: AKTAN1$79.50ORDER TOTALSShopping bag total:Sales tax:***
***
***
***
*** ***
*** ** ***
*** ***
*** *** *** *** *** *** ***
*** *** *** ***
***SHIPPING INFORMATION*** ***
*** *** *** ***
*** ***
*** *** *** ***
*** SAFFIANO LEATHER NORTH/SOUTH TOTEPEBBLE LEATHER SMALL KELSEY CROSSBODYSIGNATURE CANVAS SMALL WRISTLET WITH LEATHERPlease do not reply to this messageIf you have any questions, please contact us via email at *** or call us at ###-###-####. This message may constitute an advertisement or solicitation under federal law.If you wish to unsubscribe or change your email address, please click here.
* *** *** *** *** *** *** ** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sirs, We are in receipt of *** ***’s recent Revdex.com complaint about her recent returnWe take great pride in our reputation as manufacturers of the highest quality leather goodsIt is our policy that returns be completed to us within days of purchase in its original
condition for a refund in the original form of payment or an exchangeCoach merchandise may be returned by mail or to a Coach storeAll merchandise must be in new and unused conditionCoach reserves the right to modify its exchange and return policyAs such, our policy was updated on September ***, This policy is available to view online at Coach.com and posted in Coach StoresWhile we are unable to provide a refund for the bags, we would be happy to offer a one-time return for Coach Merchandise CreditWe invite *** *** to return her new/unused bags (with receipt) to Coach for Merchandise CreditItems will need to be returned within daysA return label will be emailed to *** *** today, 02/**/2015, for her to take advantage of this offerWe hope that this provides *** *** with an alternate option and helps to resolve the issueIn light of the foregoing, we consider this matter closed

Dear Sirs, We apologize to *** *** *** for any upset or inconvenience that he may have experienced and would be happy to investigate his concernsIn order to confirm the card balance, Coach will need the store transaction and/or full card numberWe invite *** *** *** to email us
directly with the store transaction and/or full card number at ***We look forward to hearing from *** *** and hope to welcome him into our stores again in the future

Since we must consider these evaluations on a case-by-case basis, *** *** may mail her bag to Coach for an evaluationAs a courtesy, we have emailed *** *** a return label*** *** would need to include a note with her address, daytime phone number and email addressShe may include a copy of this correspondence for her reference

Dear Sirs, We are in receipt of *** *** Revdex.com complaint (also filed under ID# ***) about her recent repair request with Coach. As you know, Coach products are handcrafted from the finest materials to ensure satisfaction and serviceWe offer a one year warranty
on our handbags, briefcases and small leather goodsFor any manufacturing defects within this warranty time frame, repairs are on usBeyond the warranty period, we offer repair services at set feesOur records indicate *** *** bag, Ergo Signature Pleated Frame Satchel, was no longer under warranty (seven years old)We have reviewed our craftsmen notes on *** *** bagCoach considers the worn metallic handles to be attributable to wear and usage and it could not be repairedCoach informed *** *** that this type of wear could not be repaired. We hope this explanation addresses *** *** concerns and to welcome *** *** into our stores again the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am rejecting because the business never emailed me a return shipping label as promised in their responseThere also is no contact information listed in the response so that I could've contacted them to advise that
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* *** ***

Dear Sirs, We are in receipt of *** *** Revdex.com complaint about her recent repair request with Coach. As you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goods
We have reviewed our repairs specialists’ notes on *** *** bagCoach considers this kind of damage to be attributable to wear and tear and it is not covered by our warrantyIn fact, in most instances, it would be impossible to repair this kind of wear on the handle Coach informed *** *** that this type of wear and tear was not covered by Coach's warranty and could not be repaired, instead, extending to her a 40% off discount on a new retail item. As a further accommodation to *** ***, Coach is willing to refund the $shipping fee for the repair return that *** *** paidThe refund check will be mailed to *** *** address within business days. Again, we are sorry to hear that *** *** is unhappy with her repair request. We hope to welcome *** *** into our stores again the future

Dear Sirs, We are in receipt of *** ***’s Revdex.com complaint about the charges to her credit card from her order number ***As you know, Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer serviceWe
strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customersWe apologize for any confusion with respect to the chargesAs stated, the estimated tax & duty was provided onlineWe have investigated this matter and the breakdown of *** ***’s order is as follows: $total product $taxes $shipping charge (flat rate to Canada) $duties $total Therefore, $is the correct charge. We hope to welcome ***’s into our stores again the future. In light of the foregoing, we consider this matter closed

Dear Sirs, We are in receipt of *** *** Revdex.com complaint about her shoesAs you know, Coach products are made to ensure satisfaction and serviceWe offer a one-year warranty on our handbags, briefcases, and small leather goodsFor any manufacturing defects within this
time frame, repairs are on usSince we must consider these evaluations on a case-by-case basis, we invite *** *** to send her shoes back to Coach Customer Care for an evaluationMerchandise credit will be issue if the item is defective and still under warrantyCoach Customer Care is located at: Coach Customer Care COACH 2ND floor One Coach Way *** ** *** *** *** will need to include a note with her address, daytime phone number, email address and proof of purchaseShe may include a copy of this correspondence for her reference

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The return policy upon purchase was life time return with purchase recieptsAfter Coach changed the return policy late 2014, the representative indicated that for all purchase prior to the return policy change, Coach will authorize any return sent prior 1/**/My return was sent on 1/**/and with all original receiptsIt met all the requirementsWhy the return cannot be processed?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sirs, We are happy to take make additional effort and go outside of our standard procedures to resolve this and meet *** ***’ expectationsAs a further accommodation to *** ***, we will honor the Leather Duffle, style #F32282, in black for $*** *** will need to contact our Customer Service Department at ###-###-#### with her selectionThis offer has been noted on her account, under her name and address

Dear Sirs, Items repaired at our repair workshop are returned back to the customerUpon evaluation, *** *** will receive an email and phone call advising of the assessment and a repair reference numberOur repair workshop emails a confirmation once the repair is completedThe confirmation shows the return tracking number for the customer to view the delivery online

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never was offer over us dollars in replacement goods from coach can somebody from coach tell me when I was offer this?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The way the purse was constructed is causing the abwear. I know and understand the Coach brand as I have been a loyalist up to this point. The obvious change in quality has been noted over the years. Profit over people
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sirs, We are in receipt of *** ***’s recent Revdex.com complaintOur records show *** ***’s Coach Merchandise Card was shipped on 12***/Coach provided *** *** an estimated timeframe for delivery, as the expected standard mail delivery time in the United States is two to eight business daysWe invite *** *** to contact Coach Customer Care at ###-###-#### with any questions or concerns

Dear Sir, We are in receipt of *** ***’s Revdex.com complaint*** *** stated that he accepted Coach’s offer and revoked his original complaint