Code 3 Tactical Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I read what C3T said on their response to youI see discrepancies from their actual responses to meIE: I "realized that I mixed up with another store"FALSE, that was their own wording to sound better to the Revdex.comThey said I was unaware that my husband was correspondingFALSE, another lure to switch the attention off of C3TI was the one that included my husband on my emails so he would be in the loop. It is inaccuracy such as this example that has been common through my communications with themThey canceled my order due to my contacting Revdex.com. That is alright with meI just wanted the Revdex.com to know that I appreciate your expeditious response to try to help me resolve the issue. We will make sure our credit card statement is accurate and plan on never using this company again.This being saidI will accept that they canceled my order, I am disappointed in their lack of customer service, however, it is a lesson learned on handling business online in this day and age.This was my first time contacting Revdex.com and I am proud of how it was handled by the Revdex.com organizationI approve if you post this response to the website even though I have chosen to move on and do business with a provider of services that has better customer service skills. It is a small warning to other customers what to know before submitting an order.Many blessings to the Revdex.com staff in Regards, *** ***

The consumer placed several high dollar orders for ammunition. Our website shows the ammo as being on a national backorder. During the checkout process the customer specifically requested they be charged now rather than at a later date? They then canceled the orders and were issued refunds for all the orders, although we acknowledge as the customer states, one of the order's refunds did not post as fast as we would have liked. We do apologize for that and any frustration the customer experiencedWe consider this matter closed

We are in touch with both the manufacturer and distributors across the nation near daily regarding the national shortage of 22LR ammunition. Mr*** feels that he has in someway been forgotten or neglected. He's been advised since the day he placed the order this item was on
long term backorder as a result of a national raw material shortage in conjunction with a higher demand than manufacturers can keep up with. 22LR remains the most backordered item in the nation and will continue to be so well into 2015. Anytime Mr*** has contact us we've offered to cancel his order, we've given him suggestions on what stores might have it in stock, we've provided contact information to distrubitors, etc. We've tried to accommodate his frustration as best as possible. His last email he felt we were not putting enough pressure on manufacturers and felt we could help solve the shortage issue by harassing manufacturers and distributors. After he emailed us threatening to file complaints because he felt we were neglecting him, we have choose to cancel his order. We consider this matter closed. It was after this we received notice from the Revdex.com that he was following through with his theats

As we advised in the email confirming the cancelation of his order, if a credit card refund could not be done, a refund check would be immediately issued. Because this order was so old, his credit card information was already purged from our system and a refund check was issued. As
we advised in the email refund checks are automatically issued direct from our bank with a - day arrival time. The customer advised they may have missed the check. That check was canceled and a new one was immediately issued the very day the customer contacted us. This was resolved prior to notification from the Revdex.comTo date--the manufacturer is still out of stock of this particular item the customer ordered

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I checked *** *** order. I then double checked and even triple checked. *** *** credit card was never charged. I see Walter advised him in an email on 2/advising the same thing, his card was authorized at the time of order but never charged. I received Walter's email
and he explained what a bank authorization hold was and why some people get that confused as a charge. He even provided a link to a 3rd party that explained what authorization holds are
When you place an order at our website (or almost business) with a credit card, your credit card is immediately AUTHORIZED for that transaction. At that time, your bank/credit card company will put those funds on hold in anticipation of an actual charge from the business within hours or days later. A customer will see those funds temporary removed from their account and placed on hold (this is done by the consumer's bank, not the business). If a charge is not received within - days, the customer's bank/credit card company will release those funds back to your account. We've found many customers will see the funds go on hold after they place an order, however some customer's do not notice that the funds are returned to his account - days later
Here is what we suggest *** *** does next to ease his concerns. Review his old bank statements and he will find there are no charges from our business. If he has not retained his bank records he can call his bank/credit card company and even though he advised he closed his account, they will still provide him any copies of statements he needs to verify he was not charged
Again, *** checked into this twice and I checked into this times. (I checked our records twice and even checked with our credit card processing company). A copy of *** email is below:
Dear ***,
I'm sorry but we've been having issues with getting the items we need
in stock for your orderI wish there was a way we could speed this up
Because of the continued uncertainty it will take to get this item in
stock we have canceled your orderIt is possible that you find another
authorized dealer that already has this in stock and not waiting to get
more inWhen the item does come in stock, I'll send you a quick email
to let you know we have them in, just in case you haven't found it in
stock somewhere elseIf you can find this ammo from all of our
competitors there should not be any issue with you finding the ammo
thoughAgain, I'm sorry for the inconvenience
Your credit card has not been chargedIs it possible you were looking at an authorization hold and not a charge?
If you are not familiar with authorization holds, they are done by your
own bank and not the businessUsually your bank will hold them for a
few business days and we have no control as to how long they hold the
funds or when they release them to your accountYou would need to check
with your bank as to what policy they have on authorization holds.
You can read more about the process at this link below:***
If you have any further questions you can reply to this emailPlease
use this reference number *** in any future correspondence
with us regarding this issueYou will then receive priority service
Sincerely,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
***note: only due to the fact that I finally received the refund in my account. Had that not have happened then the response would have been unacceptable. thank you for your assistance in this matterRegards,
*** ***

I'm showing this customer's order was canceled and refunded prior to contacting the Revdex.com. If the refund has not posted, please allow - business days for the refund to post to the customer's bank accountI checked on the customer's order and see that the
manufacturer is still out of stock. We will pass on the customer's frustration to the manufacturer regarding the long wait

I'm sorry for the frustration with your order. I do show at the time of order you were notified that both we and the manufacturer were out of stock of this bag. As soon as it came in stock it was processed for shipment. I checked your order and you have a tracking # of
***
If the bag has not arrived yet, it will within the next few days. I'm sorry if there was a delay inbetween the time it arrived to our store and shipment. These delays using occur when we have more shipments in a single day than we can psychically process, problems with addresses and other delays
Let me know if we can be of further assistance

Refund was issued at the time of cancellation We've confirmed and reconfirmed each time the customer has contacted us We strongly encourage her to contact her bank and ask regarding how long they hold a credit until releasing it back to her
accountTransaction Confirmation: *** for $

A refund was already sent (to a different name/address than the ship to address) for the customer's order Customer emailed us and advised they did not receive the refund Upon verification the check was not cashed, a stop payment was issued on that check and the customer was refunded
via another method

As per our previous response this order has been closed. The product remains on a national backorder and we are unable to keep his order open indefinitely. Most ammunition manufacturers report the shortage should end by mid-

I'm sorry for your frustration. I see two specific issues. One you were under the impression that the items were in stock at the time of order. As our website states, we do not stock everything listed on our website and some items need to be ordered from the manufacturer. You'll notice on every page of our website you'll see a button that says "stock status indicator" that has more information about our inventory status. You will be happy to know that later this year our website will be updated to show a live inventory.You indicated in your complaint to cancel or ship the items. You prevented us with two options. Because the gear is out of stock on the manufacturer level we were unable to immediately ship. As a result we canceled your order per your request

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I was contacted by the business after your letter to themthey said they sent a check but at that time I haven't received oneToday I received my refund checkMy biggest problem other than no refund was zero communication
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

***
We issue refunds upon your cancelation/return. Most banks process refunds within - business days however we have heard at times them taking much longer. If the refund has not yet posted, you should see it shortly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I never canceled my order
I was unsatisfied with the lack of imformation regarding my order status and inability of the company to keep track of their inventory and update the website
upon contacting the company, I received a response stating that they cancelled my order, assuming I no longer wanted the products.
I think this company does not handle internet sales appropriately and should be suspended from doing business on the net until they can handle it

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me just to be done with it. 
Regards,
[redacted]

I'm showing the customer placed several orders ranging from $200 - $500 for ammunition.During the checkout process the customer was provided the option of being charged immediately or when the order shipped.  The customer made the decision for each order to be charged immediately rather then...

when the order when to shipping.After the orders were placed the customer canceled and refunds were processed on our end.  We explained to the customer that the time it takes for the transaction to post to his account varies based on his bank and credit card.If any of the refunds have not yet posted I'd recommend checking directly with his bank to find out when they will release the funds.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]