Code 3 Tactical Supply

Ordered several different types of ammo (9mm, 38 cal, 22LR) and was told it would take 0-8 weeks to receive my order. This was on April 17, 2013. Today is January 28, 2014. Over nine months later. Today they canceled my order without fulfilling it claiming they can't get the ammo from their manufacturers. If this were true they would be out of business by now. I don't think they want to fulfill the orders due to price increases on their end. I have received no communication from Code 3 Tactical regarding this order unless it has been in response to my emails to them. Very unprofessional company. I recommend that no one do business with them.

Review: Over one year ago, spring of 2014, I placed a few ammunition orders with Code3. I have been in touch with customer service several times, and have gotten quick responses about the status of my order. I did receive some of the ammunition that I ordered, but it was the wrong kind, instead of 9MM it was 40S&W. I told customer service via email about the mess up and they said they will send me a label to return it and thats the last time I have heard from them, this may have been around late fall or early winter 2015. I have attempted several times to email customer service and I have been assigned tracking numbers each time, but have not had a response to date. I think this is the tracking number ([redacted]) for the CS request. At this point, I do not think it takes over a year to get ammunition in stock or over a month to return an email, in which I have made several good faith efforts to reach out to the company.

On Dec. 21st I got this reply. To date I have made several emails to them. I have not been emailed the return postage. Nor gotten the correct gear or "Free gift"

Dear Michael

I'm so sorry for our mistake. I will get a postage paid return label sent within 24 hours and will get the correct gear out (as well as a free gift) for the huge frustrating experience you've had.

If you have any further questions you can reply to this email. Please use this reference number [redacted] in any future correspondence with us regarding this issue. You will then receive priority service.

Sincerely,

SaraDesired Settlement: I would like an accurate time frame of when I can expect what I ordered. At this point, I do not even remember where I placed the 40SW ammo but I would like to get the right ammo and return the wrong size (I do not own a firearm that takes 40 or I would keep it and pay for it). If they cannot provide the ammo in the next by 5/31, I would like a full refund, with the interest that accrued on my credit card. I carried the balance for several months, and I think it would be fair if they could not fulfil their end of the purchase, they should remimburse me which was in April of 2015, until now, which is 12 months at 10.24%. I would be ok if they reimburse me for 4 months of interest from the original purchase amounts of 153.10 and the interest for 4 months of 62.71

Review: Order Number: [redacted]Order Date: 5/11/2013 5:18 PMAmount 399.84 I have not received my item.Tried to contact by email and phone have not got a reply. I want a refund. I have waited long enough.Desired Settlement: Order Number: [redacted] Order Date: 5/11/2013 5:18 PMAmount 399.84

Business

Response:

Customer was advised prior to order this particular ammunition item is on a national backorder. Theis particular ammunition item remains the 3rd most backordered item in the nation since December of 2012.1) The customer was never charged for this order.2) We have no record of any phone calls in the last 7 days from anyone in the area code 507 (where the customer resides). ALL phone calls are recorded and a log of each incoming call's number is documented.3) We have no record of any emails for the past 31 days from [redacted] (all of our emails go to one email address and all of our emails are assigned a ticket #. An emailed confirmation of this ticket number is also sent to the customer). We have canceled this order and consider this matter closed. Had the customer contacted us directly we would have been happy to provide an update on the national shortage, given them the manufacturer's information to contact directly OR cancel their order (again their card was never charged).

Review: I ordered ammo from them on May 14. When I ordered the ammo it states in the confirmation email that they are going to charge my credit card now and ship as soon as possible. It also says that I understand I can cancel at any time for a FULL refund. I waited 2 months and didn't hear anything from them about the ammo I purchased and paid for. On July 11th I emailed them stating I wanted to cancel and get my refund back. They responded on July 14 stating they had cancelled my order. They confirmed they cancelled the order but I did not get my refund. I emailed numerous times over the next 2 weeks with no response from them. NONE. 2 weeks with no response from them. They still have my money and have not refunded.Desired Settlement: REFUND MY MONEY BACK TO ME.

Business

Response:

I'm sorry if the credit card refund has not been released to your account. After we issue a refund it is unfortunately out of our hands as to how fast a refund posts to your account. It is in the hands of credit card processing companies and your bank's specific policies regarding credits. Usually refunds only take 3 - 5 business days, however we have heard of them taking as long as 30 days. We will continue to monitor this and if the refund has not yet posted, it should within the next few days.

Review: Item order and credit card billed on 4/30/14. The item was back ordered until 6/10/14. On 6/10/14 status of order changed to "ready to ship". I emailed them on 6/17/14 and inquired about the item shipping. I got a response back stating that they would check on it. I have emailed them twice a week for the last 2 weeks with no response at all.Desired Settlement: There are a lot of negative reviews about this company poor customer service and there practice of selling items that are not in stock. I would like to see their business license revoked.

Business

Response:

I'm sorry for the frustration with your order. I do show at the time of order you were notified that both we and the manufacturer were out of stock of this bag. As soon as it came in stock it was processed for shipment. I checked your order and you have a tracking # of [redacted]

If the bag has not arrived yet, it will within the next few days. I'm sorry if there was a delay inbetween the time it arrived to our store and shipment. These delays using occur when we have more shipments in a single day than we can psychically process, problems with addresses and other delays.

Let me know if we can be of further assistance.

Review: I placed an order for a gift from C3Tactical. They charged my card. They shipped as promised. The problem is this. The shipping address was destroyed from a tornado. Fed Ex says it emailed me that they were holding at a distribution center and then shipping to sender. I did not have email for several weeks. Our server was down. I contacted C3Tactical to please contact Fed Ex and change the shipping address to my home. They agreed. I contacted Fed Ex as well. Fed Ex shows to have shipped back to C3Tactical on the 14th of this month. I have emailed C3 T multiple times to please verify status of the items and I am willing to pay for the shipping fee again in order to get it reshipped to me. All I am getting back in response is some kind of robo email saying out of stock. They are not reading my email.Desired Settlement: I want my purchase or I want credited back right away. I have left a message on their phone. I have left my cell number numerous times for a point of contact. No response. This is over $100.00 in merchandise. I want it resolved one way or the other. I DON'T NEED THIS ON TOP OF LOSING MY PLACE OF EMPLOYMENT AND BEING DISPLACED. I am beyond stressed over this after all this time of no results.

Business

Response:

The customer provided the tracking number and then realized she had us mixed up with another store. All of the customer's emails and were read and responded to however it wasn't until the customer realized she had us mixed up with another store that the situation was resolved.* Her credit card was never charged.* No package was ever sent from our business.* Her husband (who she was unaware was communicating with us) was advised the item was on backorder.

Consumer

Response:

I have waited over a month for a particular order with them. There was no indication of stock on hand or backordered items. There is no way to contact them directly or to speak with someone about orders. The only method of contact is through an email to them and then at their convenience an email to you. Their excuse is that of vendor issues that they have. If that is the case then they should show items as being out of stock or backordered. Currently I have not been able to find out just how long my "wait" will be. Though courteous through their email I find it to be a very unethical way of doing business.

Review: On April 15th 2013 I ordered !500 rounds of Remington thunderbolt ammo ($104.02) from code 3. upon order confirmation I received an email that indicated an ammo shortage and a window for order completion that was way down the road. I was ok with this. I have since been in contact with code 3 several times since. always receiving the same answer, the manufacturer has missed all deadlines and we are un sure about the time frame for delivery. In September of 2013 my wife and I purchased a home and in order to do so we paid off and cancelled the majority of our credit cards. One of which was responsible for the code 3 order. On February 5th I contacted code 3 for an update and mentioned that I might want to cancel based upon the response regarding completion of my order. Code 3 at this point automatically cancelled my order. When I asked how we would take care of the funds on a cancelled card I received a generic email about banks holding transactions for a couple of days and I would have to contact my credit card company to resolve the return of my money. Code 3 has informed me that ten months ago they never charged my account however this order was on my statement when I paid off the card. so I feel I'm being swindled by code 3. I also find it discouraging that their website still shows this product as available and orderable even though the company knows they cant fill the order. Must be nice to just sit back and take peoples money most probably laughing all the way to the bank.Desired Settlement: I WANT CONFIRMATION THAT SOME MOM AND POP SHOP IN WISCONSIN ISN'T GETTING AWAY WITH FLEECING HARD WORKING INDIVIDUAL FOR THEIR PERSONAL GAIN.

"The things that will destroy America are prosperity at any price, peace at any price, safety first instead of duty first, the love of soft living and the get rich quick theory of life."

[redacted] (1858 ? 1919)

Business

Response:

I checked [redacted] order. I then double checked and even triple checked. [redacted] credit card was never charged. I see Walter advised him in an email on 2/5 advising the same thing, his card was authorized at the time of order but never charged. I received Walter's email and he explained what a bank authorization hold was and why some people get that confused as a charge. He even provided a link to a 3rd party that explained what authorization holds are.

When you place an order at our website (or almost business) with a credit card, your credit card is immediately AUTHORIZED for that transaction. At that time, your bank/credit card company will put those funds on hold in anticipation of an actual charge from the business within hours or days later. A customer will see those funds temporary removed from their account and placed on hold (this is done by the consumer's bank, not the business). If a charge is not received within 3 - 5 days, the customer's bank/credit card company will release those funds back to your account. We've found many customers will see the funds go on hold after they place an order, however some customer's do not notice that the funds are returned to his account 3 - 5 days later.

Here is what we suggest [redacted] does next to ease his concerns. Review his old bank statements and he will find there are no charges from our business. If he has not retained his bank records he can call his bank/credit card company and even though he advised he closed his account, they will still provide him any copies of statements he needs to verify he was not charged.

Again, [redacted] checked into this twice and I checked into this 3 times. (I checked our records twice and even checked with our credit card processing company). A copy of [redacted] email is below:

Dear [redacted],

I'm sorry but we've been having issues with getting the items we need

in stock for your order. I wish there was a way we could speed this up.

Because of the continued uncertainty it will take to get this item in

stock we have canceled your order. It is possible that you find another

authorized dealer that already has this in stock and not waiting to get

more in. When the item does come in stock, I'll send you a quick email

to let you know we have them in, just in case you haven't found it in

stock somewhere else. If you can find this ammo from all of our

competitors there should not be any issue with you finding the ammo

though. Again, I'm sorry for the inconvenience.

Your credit card has not been charged. Is it possible you were looking at an authorization hold and not a charge?

If you are not familiar with authorization holds, they are done by your

own bank and not the business. Usually your bank will hold them for a

few business days and we have no control as to how long they hold the

funds or when they release them to your account. You would need to check

with your bank as to what policy they have on authorization holds.

You can read more about the process at this link below:

If you have any further questions you can reply to this email. Please

use this reference number [redacted] in any future correspondence

with us regarding this issue. You will then receive priority service.

Sincerely,

Review: This issue is follow up to a complaint I registered in October 2014 - ID [redacted]. In response to Revdex.com, the company said it would refund the money ($137.69) to our card. That has not happened as of today. I received a reply from Revdex.com on 16 Oct 14 to respond within 10 days, but my deployment began and did not end until after that deadline. We gave the company the chance to refund the money for an additional two weeks since our billing cycle ends on the 19th of the month. We noted today, we never received the refund. This is not surprising as the company has been extremely customer UNFREIENDLY. They have a policy where they will not speak to online customers by phone - so we can never get a real time reply or conversation to clear up the issue. They hide behind this policy and there is nothing you can do.Desired Settlement: I would like the company to give us a full refund on our credit card. The charge was made on 17 Sep 14. I would also like for the company to change their policy of not taking calls from internet customers.

Business

Response:

A refund was already sent (to a different name/address than the ship to address) for the customer's order. Customer emailed us and advised they did not receive the refund. Upon verification the check was not cashed, a stop payment was issued on that check and the customer was refunded via another method.

Review: My unit purchased on 17 Sep 14 via internet 1 pair of Blackhawk Warrior Wear Black Ops Boots for $129.99 plus $7.70 for shipping. Total cost was $137.69. During the time of purchase the website indicated deliver would occur in 7-10 business days. On 19 Sep, Code 3 Tactical notified me the boots were on backorder and would be shipped on 3 Oct 14. Walter, from Code 3, checked with the manufacturer (Blackhawk) and informed me the stock would arrive 3 Oct 14 and be shipped out then. He asked if it would be too late, I told him as long as it shipped on 3 Oct, that would be fine.

On 8 Oct I sent an e-mail asking for the status of the shipment. Walter informed me "your order has shipped factory direct from Blackhawk to you and is in transit." I replied asking for a delivery date. I tried to call Blackhawk on 8 Oct and was told that Code 3 personnel would have to call them to get information about the shipment - that they couldn't share info with me. At no time has anybody provided a delivery date.

On 9 Oct, Sara from Code 3 e-mailed me that the Blackhawk warehouse has been "backed up." Shipment would occur on 10 Oct. I replied for clarification - is 10 Oct a delivery date or a shipping date and asked again for a firm delivery date. I also asked for somebody from Code 3 to call me and left my duty phone.

On 10 Oct, I reminded Code 3 via e-mail that they promised shipment by 3 Oct, informed me on 8 Oct the boots were shipped, and then told me the boots weren't shipped yet but may be on 10 Oct. Nobody from Code 3 has had the courtesy to call me to discuss options.

On 10 Oct, I e-mailed Code 3 to cancel the order and refund our money. It has been an hour, and I've had no response.

My complaint is on their misleading information about shipment. When I ordered the boots, I was told shipment would occur in 7-10 days. There was no info about backordering the item. I was told by Code 3 the boots were shipped, then told they weren't. I can't get anybody from the company to call me since this is now an urgent matter. I leave for deployment in one week and have no idea if or when the boots would be shipped or if/when the order is cancelled and money refunded.Desired Settlement: I desire two outcomes - a phone call from the company apologizing for their poor shipping process and inability to provide accurate information. I also desire full refund to our credit card.

Consumer

Response:

From: [redacted]Date: Tue, Oct 14, 2014 at 4:12 PMSubject: RE: ID [redacted]To: "[redacted]Thank you for your quick response. The company e-mailed me this morning and finally agreed to cancel the order. I am awaiting the company to refund the money to the credit card. I understand that process will take several days. I also notified the company on 10 Oct that I filed a complaint through the Wisconsin Revdex.com. V/R [redacted]Scott AFB, IL

Review: I purchased an item on September 20, 2013 and was told the process would be 7-10 days and now it is October 31, 2013 and several e-mails later, I have yet to get a response and or my product I purchased.Desired Settlement: Either delivery the product overnight or refund my money.

Business

Response:

The customer contacted us yesterday regarding the delay in a custom made product. We advised him we would refund the charges and ship the custom made nametag for free when it comes available form the manufacturer. The manufacturer had some production issues and the product has been delayed. It is impossible to overnight the product, but once it arrives from the manufacturer it will ship for free.

We advised the customer this information yesterday prior to receiving a complaint.

I recently ordered ammo from Code 3. I realize that there is a lot ofdemand for ammo and when I made my order, I knew there would be a long back order. From time to time, I would request an update. All I would get back is a form letter response that did not actually answer my question. For example: I wanted to know if they had started filling orders for March. Got the same form letter...

I understand that they have a lot of orders and requests, but their service has been well below acceptable. If they can not handle the high volume, they may want to reconsider their line of business or their business model itself.

Review: over one and a half years ago I placed an order and paid for some ammunition, I understand that there is a shortage of this ammunition and have contacted the manufacturer and the two major dist. for this company. They all tell me that the seller needs to contact them so they can fill the oldest backorders. I am sorry but I feel they have had adequate time to get this order filled, so I would appreciate any help you can give me in getting this problem solved. I know they would like me to cancel this order but due the price increases I informed them that I will never cancel this order.

Thanks, [redacted]Desired Settlement: fill the order

Business

Response:

We are in touch with both the manufacturer and distributors across the nation near daily regarding the national shortage of 22LR ammunition. Mr. [redacted] feels that he has in someway been forgotten or neglected. He's been advised since the day he placed the order this item was on long term backorder as a result of a national raw material shortage in conjunction with a higher demand than manufacturers can keep up with. 22LR remains the most backordered item in the nation and will continue to be so well into 2015. Anytime Mr. [redacted] has contact us we've offered to cancel his order, we've given him suggestions on what stores might have it in stock, we've provided contact information to distrubitors, etc. We've tried to accommodate his frustration as best as possible. His last email he felt we were not putting enough pressure on manufacturers and felt we could help solve the shortage issue by harassing manufacturers and distributors. After he emailed us threatening to file complaints because he felt we were neglecting him, we have choose to cancel his order. We consider this matter closed. It was after this we received notice from the Revdex.com that he was following through with his theats.

Consumer

Response:

Review: ordered from code 3 tactical over 2 months ago and have not received any information as to why I haven't received my items yet other than a manufacturer back order, which was not described to me before my purchaseDesired Settlement: I would like to see the delivery of my items, or a refund of all or part of the money they billed me for

Business

Response:

The customer canceled their order via email. Their order was canceled and refunded in full at that time per their request. If they'd like us to reopen the order they would need to contact us directly.

Consumer

Response:

Review: I ordered a cell phone pocket knife combination from this company the beginning of January. I was told then in April after not receiving my product that it was on back order. So, I then cancelled my order on the 15th of April and have still not received my refund.Desired Settlement: I would like the item, but im sick of waiting for it. So I would like my money back.

Business

Response:

Per your request the order has been canceled. I'm sorry the manufacturer is still out of stock of this item.

On 5/28/2016 I ordered a product for 19.05 and was told that it was in stock and would ship in a few days, after not receiving my order by 6/16/2016 and after several emails I received an email from the company that they were going out of business and instructed me to contact my credit card company to get a refund.
Please do not buy anything from this company !!

Do not purchase anything from this company! Nearly all items are "Back-ordered" and you will not receive a refund if you cancel. Very poor customer service as messages and emails are not returned.

Review: 03/24/16: Placed an order for 1 item.

03/24/16: Order went to processing.

04/01/16: I emailed customer service for an update, having been a week without any contact.

04/01/16: Received a response saying they are checking with their rep and would respond with an update.

04/04/16: Order was charged to my credit card for $26.25.

04/04/16: Received an email saying my order has gone to shipping.

04/10/16: I emailed customer service to see if my order had left the shipping dept. for delivery.

04/11/16: I received a response email saying my order did go to shipping, but there was no tracking information, indicating it never actually shipped. I was told that my message was sent to the shipping manager immediately.

04/12/16: Having not heard from the shipping manager nor receiving any confirmation, I emailed again asking if my order would ship before my deadline, the 19th.

04/13/16: Still without a reply. So I emailed again, this time with a request to CANCEL and REFUND my order because it had been three weeks and my order still hadn't shipped. This is a 1 item order from WI to CA. It should not be this much of a headache to get it, so I ordered it expedited from Amazon.com instead.

04/14/16: Still without a reply, I called and left a voicemail for them to cancel my order. and requested confirmation.

04/15/16 AM: Still without a reply, I emailed again to request a cancellation and full refund of $26.25 for my refund.

04/15/16 PM: Bringing it to the Revdex.com's attention.Desired Settlement: Cancel my order and refund my credit card the $26.25 charged.

Business

Response:

Order was canceled/refunded in full per customer request. Order was closed per customer request.

Consumer

Response:

Ordered 1 simple item, and C3Tcharged my card and processed the next day. It had been a week without any contact, so I emailed them to get an update. They got back to me a few days later saying my order went to shipping. Another week goes by, so I emailed again to find out where it was. They said it was at shipping but it didn't actually SHIP yet. A few more days go by, and still nothing. So I emailed and called for three days straight trying to CANCEL and REFUND my order without a receiving any response before finally bringing in the Revdex.com. And what do you know, two days later I had an email from C3T saying my cancellation has been processed. It took C3T three weeks to get nowhere on my order. Thank you Revdex.com for getting my money back!

Review: On 17 October I placed an order (#[redacted] with Code 3 Tactical (C3T). On 21 October they informed that the item was "manufacturer backorder," so I decided to cancel the order as I needed the product within 2 weeks. On 23 October C3T acknowledge my request to cancel the order and duly cancelled it. On 30 October I contacted C3T again, to inform them that I had not received a refund credited to the charge card I used to place the initial order. Their response on 31 October stated "I am sending your ticket over to the manager in charge of refunds now. Sincerely, [redacted]" On 7 November, having still not received a refund, I emailed C3T asking for a status update. They failed to respond in any manner. On 11 November, I again contacted C3T asking for an update, and have to date (12 Nov) not received any response.Desired Settlement: Immediate refund of the money I paid them in good faith for a product. Per their own terms of service, and order can be canceled and the customer will receive a refund. From their website: "You can cancel your order for any reason. When you do cancel your order it does take us 24-hours to get the order canceled. If you have alredy received a "going to shipping" notification we are unable to cancel you order and you will need to arrange for a return when it arrives. Occasionally we might have some items shipped direct from the manufacturer. Once we place an order with a manufacturer depending on the manufacturer we might not be able to cancel your order. If your order was a special order item we do reserve the right to charge a restocking fee of 10% of your order total, not including shipping. If you are concerned please contact us prior to ordering. To cancel your order simply send us an email to [email protected] with your request. If any refund is due, check refunds is our standard method for all refunds."

Business

Response:

Customer ordered custom made shoulder holster. Customer was advised of ETA from the manufacturer. Customer canceled the order and upon verification from the manufacturer that the holster was not drop shipped a full refund was issued to their credit card. Confirmation #[redacted] Although we do not know how long it takes for each refund to process, for most customers it is a 2 - 5 business days. Visa, Mastercard and American Express advise in some instances it can take up to 30 days. After we issue a refund we no longer have any control as to when it will hit a customer's bank account. There is an excellent 3rd party article describing the credit card return process here: [redacted]

Review: I placed two orders for .22 caliber ammo and the amount of the both orders was charged to my credit card. I was advised by Code 3 Tactical that is was back ordered and in production and would take 6 weeks. I emailed later in the year 3 times and aways says in back ordered. On 18 December I cancelled my orders and asked for my card to be credited for the two orders. At this point I have contacted my credit card to regain my money and am filing a complaint with you.caliberDesired Settlement: would like my credit card credited for both orders, Order [redacted] for the amount of 277.41 and order [redacted] for the amount of 283.66

Business

Response:

Customer canceled an order and a refund check was issued.

Customer never contacted us to report he did not receive the checks--instead he contacted the Revdex.com??? Later the customer decided he would let us know about the issue. We happily advised him we would stop payment on the other checks issued, reconfirmed his address and advised new checks would be issued.

Rather than allowing us to resolve the issue, he then advised he contacted his credit card company to file a chargeback dispute. Per Visa/Mastercard regulations and merchant policies, once a chargeback dispute has been filed funds are immediately removed from our account and placed on hold and we are advised not to issue any sort of refund or reconciliation. We advised the customer that we could not issue a refund check and instead he would receive his refund through the chargeback (the way the customer wanted to do it would have resulted in a double refund).

I still don't know why he didn't contact us prior to allow us to resolve this for him. We would have happily issued another refund check.

Consumer

Response: