Code 3 Tactical Supply

I'm sorry for your frustration. 
I see two specific issues.  One you were under the impression that the items were in stock at the time of order.  As our website states, we do not stock everything listed on our website and some items need to be ordered from the manufacturer.  You'll notice on every page of our website you'll see a button that says "stock status indicator" that has more information about our inventory status.  You will be happy to know that later this year our website will be updated to show a live inventory.
You indicated in your complaint to cancel or ship the items.  You prevented us with two options.  Because the gear is out of stock on the manufacturer level we were unable to immediately ship.  As a result we canceled your order per your request.

From: [redacted] 12.7272720336914px; background-color: rgb(255, 255, 255);">Date: Tue, Oct 14, 2014 at 4:12 PMSubject: RE: ID [redacted]To: "[redacted]
Thank you for your quick response.  The company e-mailed me this morning and finally agreed to cancel the order. I am awaiting the company to refund the money to the credit card. I understand that process will take several days.
 
I also notified the company on 10 Oct that I filed a complaint through the Wisconsin Revdex.com.
 
V/R
 
[redacted]
Scott AFB, IL

This matter is closed.  The customer received a tracking # from another business and got it confused with our store.  We are happy to provide the full email transcripts if requested.  She was advised several times that her gear was still out of stock and her credit card has not been charged.  Once she understood the issue rather than apologizing for her mistake she instead sent disparaging and demeaning emails to our customer service.  We will do anything in the world for a customer--especially if we made a mistake or even if they make a mistake, however we will not let our staff be berated or peppered with childish insults.  As a result--we canceled her order.

I'm showing this customer's order was canceled and refunded prior to contacting the Revdex.com.  If the refund has not posted, please allow 1 - 5 business days for the refund to post to the customer's bank account.I checked on the customer's order and see that the manufacturer is...

still out of stock.  We will pass on the customer's frustration to the manufacturer regarding the long wait.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Although Code 3 Tactical did finally cancel and refund the fifth order I placed, it was only after I contacted the Revdex.com. Their response implies that they handled the refund process appropriately, but that was  not the case. They cancelled my orders on 04/18/2016, and I did not receive the full cancellation until a month later. They try to blame the banks for being so slow, but it was clearly their mishandling of the refunds.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Although Code 3 Tactical did finally cancel and refund the fifth order I placed, it was only after I contacted the Revdex.com. Their response implies that they handled the refund process appropriately, but that was  not the case. They cancelled my orders on 04/18/2016, and I did not receive the full cancellation until a month later. They try to blame the banks for being so slow, but it was clearly their mishandling of the refunds.

I'm sorry if the credit card refund has not been released to your account.  After we issue a refund it is unfortunately out of our hands as to how fast a  refund posts to your account.  It is in the hands of credit card processing companies and your bank's specific policies regarding...

credits.  Usually refunds only take 3 - 5 business days, however we have heard of them taking as long as 30 days.  We will continue to monitor this and if the refund has not yet posted, it should within the next few days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Code3Tactical did cancel my orders one at a time, but they were extremely slow in doing so. The make it sound like the fault was mine when it clearly was theirs. They did refund my credit card on the final order only after the Revdex.com intervened.

After Mr. Mccoy sent an email that contained profanity and a derogatory racial reference ([redacted]) we canceled his order.  Here is the email we sent him.  We also sent him an automated response of the cancellation.
The below email is reference number; ...

[redacted]
Dear [redacted],  
 
I just wanted to confirm with you that your
order was canceled and refunded in full.  Keep in mind after we issue
the refund it will take your bank up to 3 business days to release the
funds depending upon your bank's policies.  
 
Judging by the
profanity, you are obviously frustrated with the backorder.  I am sorry
that this item has been out of stock.  Since you placed your order we
have received approx. 8 shipments from Maxpedition none has your item.
 I'm showing we ordered this pack for you baCk in December direct from
the manufacturer (Purchase Order #[redacted]).  At the time they did not
have it in stock to send us and it went to backorder status.  
 
After
receiving your email I did check with the manufacturer and they now
show the item in stock.  I emailed our sales rep who advised it would be
sent to us in our next shipment.  
 
I'm sorry for the
backorder and for whatever we did or said that made you feel that we had
been dishonest.  I don't know why you felt that way, but in any event I
am sorry.
If you have any further questions you can reply to
this email.  Please use this reference number  [redacted]  in any
future correspondence with us regarding this issue.  You will then
receive priority service.
Sincerely,
[redacted]

Without a doubt the worst online business I have evver attempted to buy from. I ordered a pistol hard case and after a few weeks inquired as to where or when to expect the so-called "minor" back order to come in. They responded that within 2-7 business days. I was okay with that response. But after 2 additional weeks I can no longer sit by and think this business is reputable. They must sell alot of things they drop ship rather than carry which is bad business. I need my product in a normal expected time frame. So I would never do business again and want to pass along my experience.

The very day Mr. [redacted] requested cancelation of the order a refund check was processed and sent.  Checks are sent direct from our bank and delivery times can range from 1 - 14 days.  If the check has not arrived already it will within the next few days.  To date the manufacturer...

of this product reports they are still out of stock and normal production levels won't return until late 2014.

The customer canceled their order via email.  Their order was canceled and refunded in full at that time per their request.  If they'd like us to reopen the order they would need to contact us directly.

Review: They do not keep inventory status up to date and list ammo with low prices to entice folks to order. Then they charge your credit card even though they were not supposed to do so (see below). It would appear that they are using "back orders" to allow them to get free loans from customers. Since they charge immediately, but the item is on backorder, they have use of the money at no interest. Why are they charging the card if the item is not in stock?

DO NOT CHARGE MY CARD at this time but charge my card 25 - 60 days after I place this orderDesired Settlement: I would like a refund as I cannot deal with a dis-honest business.

Consumer

Response:

I have heard from a "[redacted]" at Code 3 who said they will cancel the order.Thank you for making this happen. Sincerely,[redacted]

Review: Purchased a backpack online for $140.13 on 12/17/13. Company has stated item on backorder. No product in this global economy could be on backorder for two months. Company has charged my credit card for a product I did not receive. Sent an email to this criminal enterprise and they responded with some excuse that they expecting item a week ago. Same lies as before.Desired Settlement: Refund. Do not want product.

Business

Response:

After Mr. Mccoy sent an email that contained profanity and a derogatory racial reference ([redacted]) we canceled his order. Here is the email we sent him. We also sent him an automated response of the cancellation.

The below email is reference number; [redacted]

Dear [redacted],

I just wanted to confirm with you that your

order was canceled and refunded in full. Keep in mind after we issue

the refund it will take your bank up to 3 business days to release the

funds depending upon your bank's policies.

Judging by the

profanity, you are obviously frustrated with the backorder. I am sorry

that this item has been out of stock. Since you placed your order we

have received approx. 8 shipments from Maxpedition none has your item.

I'm showing we ordered this pack for you baCk in December direct from

the manufacturer (Purchase Order #[redacted]). At the time they did not

have it in stock to send us and it went to backorder status.

After

receiving your email I did check with the manufacturer and they now

show the item in stock. I emailed our sales rep who advised it would be

sent to us in our next shipment.

I'm sorry for the

backorder and for whatever we did or said that made you feel that we had

been dishonest. I don't know why you felt that way, but in any event I

am sorry.

If you have any further questions you can reply to

this email. Please use this reference number [redacted] in any

future correspondence with us regarding this issue. You will then

receive priority service.

Sincerely,

Review: I ordered a Safariland 6390 holster on 12-12-13 and never received a shipping notice or backorder status notice. I emailed the business on 12-27-13 for clarification on my order (since they don't take phone calls for internet customers) The representative that responded to my email was [redacted]. She advised they didn't have any information from the manufacturer on shipping, and would leave a message with Safariland for an ETA. I sent a return email on 12-31-13 requesting an update on my order since I needed it by 1-6-14 when I started my new job. I assumed by ordering it on 12-12-13 I would have plenty of time before my start date. In this email I requested an ETA, update or refund so I can take my business elsewhere in order to meet my deadline of 1-6-14. after sending this email it's now 1-3-14 and I have yet to hear from a representative at Code 3 Tactical. During my first email inquiry a response was sent in a timely manner, but after requesting to take my business elsewhere The emails and communication have stopped from Code 3.Desired Settlement: Code 3 will refund my purchase price and charges for shipping on the item I never received. Also stop advertising on their website that items are in stock when they really drop ship from the manufacturer. Also make a disclaimer known to customers on the homepage of the website that Code 3 doesn't take phone calls from internet customers. I was unaware they didn't take phone calls until clicking on the " contact us" tab when inquiring about the status of my order. If I would have known ahead of time I couldn't contact someone via phone in reference to my order I would have taken my business elsewhere.

Business

Response:

In response to [redacted] concerns:

His credit card was never charged. No refund is due. We only charge at the time of shipping. I believe he is getting an authorization hold (done by his own bank) confused with an actual charge. Authorization holds generally fall off within a few days depending on his bank's policies.

The item he orders is not "dropped shipped from the manufacturer" as he believes. We are an authorized Safariland dealer. Safariland products are made on demand in a factory in Mexico. Safariland stocks very little of the products they offer. We stock the most popularly ordered Safariland items. One holster type depending on options (gun type, right/left hand, light/laser options, holster finish, belt size) there can be over 800 options for one holster. The holster he ordered is a new model and as a result not a very popular item at this time. In addition he requested the holster to accommodate a light on it--which resulted in a longer manufacturer backorder.

All emails are assigned ticketing numbers to maintain communication and to keep a record of all communications with the customer. I do notice the customer has used multiple emails to contact us including a work/government email which is on file with his order. I do know that some government email systems occasionally block our email and list it as spam. We encourage our customers to check their spam/junk mail email folders if they have not received a response back within 1 business day.

He was concerned about contacting us via phone. As advised on our website, we do not offer live phone support depending on how busy we are at our retail location. Customers are encouraged to contact us through email or our website where they'll receive a same day response. Customers can still leave us a message through our telephone number and they'll receive a same day response. Unfortunately we do not always have the ability to answer each phone call as they come in and customers are forced to be patient until we reach their place in line.

Per his request, we canceled his order and we consider this matter closed.

After waiting 9 months for an order that was said would take 8 weeks, I am filing this complaint. After emailing them months later, I was told it shouldn't be much longer, though its been over 273 days. I googled reviews and found nothing but negative reviews stating BUYER BEWARE.

Review: The past 2 times I attempted to contact Code 3 Tactical via Email I have never received a reply, only received the auto reply. Bottom line, I never received the product I paid for and never received a refund.Desired Settlement: Never received product or Refund Check via [redacted] and Credit Card account was never accredited the refund.

Consumer

Response:

Have you heard from the company? No

Are you satisfied with the company's efforts to resolve this matter? No

Business

Response:

Customer reported issue and a bank refund check was sent out. Customer contacted us several days later to advise they had not seen the check arrive. We verified the address it was sent to and confirmed the check was sent to the right address. Customer was advised a 2nd check would be sent out once the bank confirmed stop payment of the first check. A second check was sent out and we then were advised the customer stopped payment to his credit card. As a result, we then stopped payment on the 2nd check as well and the customer was reimbursed through his credit card company. We consider this matter closed unless the customer has an additional concern. *We were notified about this Revdex.com complaint after we had already stopped payment on the first check and reissued a second charge.

Review: I ordered a holster for my husband from code 3 tactical website on 01/14/2016. I was under the assumption that they had my product. They kept telling me that it'll take another 1-12 days for my product to be in-stock. I've asked for a refund and canceled my order. It's been a month and I still haven't received a refund. I keep emailing but no one is responding. I just want my money back. It was a birthday present for my husband so I paid the extra cost for rush shipping. He really wanted the holster.Desired Settlement: I just want the $28.24 they owe me.

Business

Response:

Customer was unaware that both we AND the manufacturer were out of stock of the special order holster. Upon cancelation her card was refunded the same day and she was advised it generally takes 1 - 5 business days for the refund to post. Her order was closed at that time.

Consumer

Response:

Review: On Dec 31, 2014 I ordered an item from them and never received it. I had emailed them multiple times in regards to my item and they always tell me it will be 5-11 days til shipping. I have never received the item. On 2/9/15, I requested a refund for the unreceived item. They stated that they would do it and the order was canceled. I received an email stating this as well. I contacted them on 2/13/15, I questioned where my refund is. They said it may take a few days and as of today I still have no refund!!!! Please help me with this situation. It is sad they advertise for law enforcement agencies and this is how they treat them.Desired Settlement: I would like a credit issed back to my form of payment, my credit card.

Business

Response:

Refund was issued at the time of cancellation. We've confirmed and reconfirmed each time the customer has contacted us. We strongly encourage her to contact her bank and ask regarding how long they hold a credit until releasing it back to her account.