Code 3 Tactical Supply

[redacted] placed an order with us and canceled before the gear shipped.  He emailed our store to cancel.  He was refunded the same day. 
[redacted]
...


CONFIRMATION OF REFUND:   
$58.81

Refund


Approved


1/19/2014 12:45 PM
0
Status OK

Every email we received from [redacted] has been returned, however it appears [redacted] attempted to contact us through [redacted] several times rather than the contact us information listed on our website.  As a result, his message was not immediately discovered on [redacted].  When it was, he was directed to our main email and website where has provided a confirmation of his refund.
We advised him to check his bank account where he can confirm for himself he was refunded in full on 1/19.  We have checked, double checked and even triple checked and he was already refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I do not know of any business taking up to 30 days for a refund. My bank has nothing to do with it either. I called my bank and they said there is no refunds pending. It has now been 14 days since my "refund". I have also tried contacting them before I contacted Revdex.com and they have made no effort to respond. Clearly shows they do not care.

I have heard from a "[redacted]" at Code 3 who said they will cancel the order.Thank you for making this happen. Sincerely,[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The consumer placed several high dollar orders for ammunition.  Our website shows the ammo as being on a national backorder.  During the checkout process the customer specifically requested they be charged now rather than at a later date?  They then canceled the orders and were issued refunds for all the orders, although we acknowledge as the customer states, one of the order's refunds did not post as fast as we would have liked.  We do apologize for that and any frustration the customer experienced.We consider this matter closed.

I'm showing the customer placed several orders ranging from $200 - $500 for ammunition.
During the checkout process the customer was provided the option of being charged immediately or when the order shipped.  The customer made the decision for each order to be charged immediately...

rather then when the order when to shipping.After the orders were placed the customer canceled and refunds were processed on our end.  We explained to the customer that the time it takes for the transaction to post to his account varies based on his bank and credit card.
If any of the refunds have not yet posted I'd recommend checking directly with his bank to find out when they will release the funds.

I reviewed the emailed correspondence and the customer was advised:
Some items were still out of stock and on order with the manufacturer and would be shipped the same day they arrived to us from the manufacturer.
We suggested to the customer if the...

backorder was too long for their needs they could cancel any time for a full refund.
The customer's credit card has been refunded in full.  Depending on their bank's policies Visa/Mastercard advises refunds can take up to 30 days, although most show up within 3 - 5 business days from the refund.  If the refund has not shown up yet, it will shortly.  Unfortunately after we issue the refund there is nothing we can do to speed up the process with the customer's credit card company or their bank.
I'm sorry for their frustration and that they felt they were decided due to the backorder.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Do not purchase anything from this company! Nearly all items are "Back-ordered" and you will not receive a refund if you cancel. Very poor customer service as messages and emails are not returned.

I checked into this order and this customer was refunded several weeks ago.  Here is the confirmation:
[redacted]
$131.88
Refund
Approved
canceled unshipped special order items

0
Status OK

Most refund generally take 2 - 3 business days, but in very rare cases we have heard of them taking longer depending on their bank's policies.  Most often we've found it is customer error (they overlook the refund).  
Let me know if you need any additional information from us.
If you have any further questions you can reply to this email. Please use this reference number [redacted] in any future correspondence with us regarding this issue. You will then receive priority service.
Sincerely,
[redacted]

[redacted] that is correct.  I see you placed an order for an out of stock item and selected the box to charge your card now and not when the gear shipped.  As we explained in the email sent to you we are forced to close our doors.  We also provided instructions  on how to get a full...

refund.  Please contact your bank/credit card company and dispute the charges to your credit card.  It's an easy process and takes just minutes.  Your account would receive the credit within 24 - 72 hours.  Unfortunately since our funds have been frozen and our ability to do anything with credit cards has been turned off by our credit card processing company we are unable to issue the refund ourselves.  Please contact us through the store if you need help with the process.

order of $114.34 paid in full never got order or money back

We just received this complaint and the issue has already been resolved to the customer's satisfaction.  Please see below emails:

From:
[redacted] [redacted]
 
 

To:
Code 3 Tactical Supply [redacted]
 

 


Subject:
RE: Code 3 Tactical Supply [redacted]

 

 

Thanks for the follow up.
V/R
**-----Original Message-----
From: Code 3 Tactical Supply [mailto:[redacted] Sent: Monday, October 13, 2014 3:23 PM
To: [redacted] [redacted] Subject: RE: Code 3 Tactical Supply ([redacted]  
Dear [redacted]     
I got that canceled for you and refunded.  Sorry it took me so long
to get back to you.  BlackHawk has the order and it was in line in their
warehouse and we had to verify they could stop it from being shipped.
 We got that taken care of you your card has been refunded.
If you have any further questions you can reply to this email.
 Please use this reference number  [redacted]  in any future
correspondence with us regarding this issue.  You will then receive
priority service.
Sincerely,
[redacted] ========== Original Message ==========
From:    [redacted] A GS-12 [redacted] Subject: RE: Code 3 Tactical Supply ([redacted] [redacted] Yes. I would like the order cancelled please, and written
confirmation the order is cancelled and the money has been credited back
to our credit card account.
V/R
**-----Original Message-----
From: Code 3 Tactical Supply [mailto[redacted]]
Sent: Monday, October 13, 2014 10:08 AM
To: [redacted] A GS-12 USAF AMC PA/PAR
Subject: RE: Code 3 Tactical Supply ([redacted])
 
Dear **,  
 
I'm sorry for your frustration over the manufacturer delays with
your pair of boots.  I'm sorry you feel that I've been proving you poor
service.  I think there is still a communication issue as either I'm not
understand your question correctly or I didn't explain it clear enough
that the manufacturer now reports the boots are temporarily delayed.  I
understand you want the date they will be arriving to you--as I tried to
explain before--they do not know for sure.  Would you like me to cancel
the order/shipment?  I don't know what else I can do at this point
other than be patient for BlackHawk to get caught up.  Let me know.  
If you have any further questions you can reply to this email.
 Please use this reference number  [redacted]  in any future
correspondence with us regarding this issue.  You will then receive
priority service.
Sincerely,
[redacted]

On Mon, 19 Sep at 1:08 AM , slow man [redacted]> wrote:I submitted a complaint on 9 19 2016 for non delivery of product from Code 3 tactical supply.I had already tried to contact the company - and received an e-mail from them stating they were closing.They provided a link for me to...

use to get on a list for refunds - but the link didn't work. Their main website is still activeand I can find no official mention of their filing bankruptcy.The complaint refers to 3 separate orders - one for .22 rimfire ammo, and two for .22 magnum rimfire.Their site offered options on payment which included Pay in advance, or pay when stock is recieved at their location.I paid in full in advance.I shall fwd to you their e-mail communication to me.thank you[redacted]
8645 dixie hwywilliamstown ky 41097

Dear KimYou can have the customer contact us @ [redacted]  I'm showing that customer was refunded in full.As a side note, our business is now closed.  We will be on hand another 30 days or so helping any online customers with outstanding orders.If you have any further questions you can reply to this email. Please use this reference number [redacted] in any future correspondence with us regarding this issue. You will then receive priority service.Sincerely,[redacted]

The customer provided the tracking number and then realized she had us mixed up with another store.  All of the customer's emails and were read and responded to however it wasn't until the customer realized she had us mixed up with another store that the situation was resolved.
* Her...

credit card was never charged.* No package was ever sent from our business.
* Her husband (who she was unaware was communicating with us) was advised the item was on backorder.

On Mon, 19 Sep at 1:08 AM , slow man...

[redacted]> wrote:
I submitted a complaint on 9 19 2016 for non delivery of product from Code 3 tactical supply.
I had already tried to contact the company - and received an e-mail from them stating they were closing.
They provided a link for me to use to get on a list for refunds - but the link didn't work. Their main website is still active
and I can find no official mention of their filing bankruptcy.
The complaint refers to 3 separate orders - one for .22 rimfire ammo, and two for .22 magnum rimfire.
Their site offered options on payment which included Pay in advance, or pay when stock is recieved at their location.
I paid in full in advance.
I shall fwd to you their e-mail communication to me.
thank you
[redacted]
8645 dixie hwy
williamstown ky 41097

I have waited over a month for a particular order with them. There was no indication of stock on hand or backordered items. There is no way to contact them directly or to speak with someone about orders. The only method of contact is through an email to them and then at their convenience an email to you. Their excuse is that of vendor issues that they have. If that is the case then they should show items as being out of stock or backordered. Currently I have not been able to find out just how long my "wait" will be. Though courteous through their email I find it to be a very unethical way of doing business.

Customer ordered a special order item on our website that showed it was out of stock with no ETA available.  Customer requested we charge his card at time of order rather...

than time of shipment.  Customer requested cancelation of the order and a refund check was processed.  Refund checks are sent direct from our bank in batches and may take up to 10 days to arrive.  We confirmed with the bank the check (Confirmation number:[redacted] Check #[redacted]) was sent to the address provided.

From: [redacted] 12.7272720336914px; background-color: rgb(255, 255, 255);">Date: Tue, Oct 14, 2014 at 4:12 PMSubject: RE: ID [redacted]To: "[redacted]
Thank you for your quick response.  The company e-mailed me this morning and finally agreed to cancel the order. I am awaiting the company to refund the money to the credit card. I understand that process will take several days.
 
I also notified the company on 10 Oct that I filed a complaint through the Wisconsin Revdex.com.
 
V/R
 
[redacted]
Scott AFB, IL