Coinbase, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: This was a standard deposit not a wirePlease have this fixed.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
but please, I need to get solve it as soon as possible, I've been waiting since August 2, I can not wait more to receive my money, because it caused me a lot of problems
Sincerely, *** ***

Hello Mr***
I am sorry for the continued troubles with your account, but it does look like we were able to clear the balance from your account and you should be all setWe had to take the funds from your ETH wallet as we had tried to charge the card and were unsuccessful
Feel free to reach out to us via case *** if you have any other questions or concerns and we can look into the matter furtherWe are also having another agent look to reinstate the bank account on file since you are running into issues with that as well
Again, sorry for the troubles

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
hii don t understand what I have to doyo necesito revisar si coinbase abrio y desbloqueo mi cuenta.tengo que revisar si todo esta bien para saber si el problema fue resuelto

Hi Ms***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canA specialist has been assigned to your case and removed the restrictionsShould you require
further assistance, please don't hesitate to reach out directly to Case No***

Hi there,
Thanks for reaching out, we have been in contact with Mr***n via internal support case #Unfortunately, as stated in our User Agreement: https://www.coinbase.com/legal/user_agreement in section that we do not support those tokens and would have no way to recover them at
this timeI would recommend that Mr***n reach out to*** to see if they could helpSorry for the trouble and let us know if you have any other questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and will contact my bank to initiate a recall of the transferSincerely, *** ***

Hello Mr***,
We can definitely understand your frustration and we know that a quick response is important when writing into our support team in regards to your accountWe are working hard to scale up our support teams to meet the recent exponential growth of the cryptocurrency market,
and we want to relate our gratitude for your patience on this matterI can see that one of our support team members has followed up with you on June 28th, in support case #*** and helped you to access your accountIf you have any further questions or concerns regarding this, please feel free to reply to that support case and we are happy to help! Thank you!

Hi Mr***,
We wanted to reach out and let you know that resolving this SEPA issue is currently one of our top prioritiesWe can assure you that your funds are secureWe will reach out to you as soon as we have an updateThank you for your continued patience

Complaint: ***I am rejecting this response because: I received a response from Coinbase Support and responded immediately, but proposed solution does not work for me, and I mentioned this earlier both in the complaint and in addressing you directly to Coinbase SupportThe complaint is still to be held open until the problem is resolved.Thank you for giving me your attention and try to help me.I want to draw your attention to the fact that a large number of your users are facing the same problem (look at the coinbase community)
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
This matter has still not been resolved more than weeks laterUntil I receive my money, this matter will remain unresolved
Sincerely,*** ***

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe take account security very seriously and placed a hold on your account when you reported the
unauthorized transactionWe appreciate your patience while we investigate this issue, and have responded to you in Case No***Should you require further assistance, please respond directly to that email

Hi Mr ***,
Thanks for writing inWe're sorry to hear about the issue with the transferWe were able to restore the funds back into your Coinbase accountHowever, a recent chargeback on your account is under review by our fraud teamOnce the review has been completed, they will reach out to you in Case No***Thank you!

To whom it may concern,
My complaint number *** has been resolved. Please note that I need no further action on your part. Please close this action
Yours,
*** ** ***

Hello Ms***,
First of all I would like to apologize for any difficulty you are having with access to your account! We definitely want to make sure you can log inI was unable to locate any support requests under your email addressOne of our support team members has reached out to
you in support case #***If you are still facing any difficulty accessing your account, please reply directly to that support case and we would be happy to assist! Thank you for your time and patience!

Hi Ms***,
Thanks for writing inWe’re sorry to hear about the issues surrounding account recoveryThe account recovery process is unfortunately difficult sometimesDue to the nature of cryptocurrencies having irreversible transactions, we need to make sure it is difficult for attackers to
bypass your security featuresThere is a hard balance between convenience and security, and we are constantly trying to increase both without sacrificing the otherIt looks like this issue was resolved for you by one of our support membersIf you are still having issues, please let us know!

Complaint: ***
I am rejecting this response because: I am not in the wrong, Coinbase is the one allowing it, Casinos are recommending people to use you and these casinos are illegal cause they are not within the US terms or even in the US With them offering Coinbase as a deposit it's hard for anyone to know 100% if they are legal Why is that? Cause that's what Coinbase is (A Cover Up) To make people overseas rich and steal from people in the USA. Nowhere in the terms did I see it say that when I joined and not to mention it was a fake/illegal casino site that recommended me to youYou allowed this happen and it's your fault, I wasn't in the wrong and if it takes me filling a lawsuit against you to prove it I willAnd if I have to do all of that I will make sure the government knows what you are allowing cause you said it yourself "there is no way for you to track everything" So what else are you allowing?
Sincerely,
*** ***

Hi Mr***,
Thanks for writing inWe're sorry to hear about the issue with the wireIt appears that this issue was resolved by a member of our payments team on 8/Please let us know if there's anything else we can help you withThank you!

Complaint: ***I am rejecting this response because:
The funds were available at time of purchase Buy was initiated on 8/1/with sufficient funds in the USD wallet A ticket was opened with Coinbase support on 8/7/since the buys were still in Pending A follow up email was sent on 8/11/after receiving no response to the original ticket Another Buy was initiated on 8/14/since I received no support from Coinbase for the same amount ($192.15) This transaction went through immediately The following day (8/15/17) is when the original Buys from 8/1/were magically cancelled for insufficient funds Keep in mind the price of BTC on 8/1/was about $ The price on 8/14/rose to about $
I opened another ticket on 8/16/with Coinbase support to get a resolution Still no response from Coinbase until now after I opened a Revdex.com case I do not accept the reason of "cancelled due to insufficient funds" If I were to receive a response to my original ticket on 8/7/in a reasonable amount of time to hold tight the Pending Buys will process there would be no issue
There are only proper resolutions to this situation Deposit of the BTC into my BTC wallet on Coinbase or Refund of $USD as this is the current value of the BTC that Coinbase cost me due to their issues
Sincerely,*** ***