Coinbase, Inc

Hi Mr ***,
Thanks for writing inWe're sorry to hear about the issue with the transferWe were able to restore the funds back into your Coinbase accountHowever, a recent chargeback on your account is under review by our fraud teamOnce the review has been completed, they will reach out to you in Case No***Thank you!

Complaint: ***
I am rejecting this response because: This was a standard deposit not a wirePlease have this fixed.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I received a response from Coinbase Support and responded immediately, but proposed solution does not work for me, and I mentioned this earlier both in the complaint and in addressing you directly to Coinbase SupportThe complaint is still to be held open until the problem is resolved.Thank you for giving me your attention and try to help me.I want to draw your attention to the fact that a large number of your users are facing the same problem (look at the coinbase community)
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and will contact my bank to initiate a recall of the transferSincerely, *** ***

Complaint: ***I am rejecting this response because:
This matter has still not been resolved more than weeks laterUntil I receive my money, this matter will remain unresolved
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
but please, I need to get solve it as soon as possible, I've been waiting since August 2, I can not wait more to receive my money, because it caused me a lot of problems
Sincerely, *** ***

Hello Mr***
I am sorry for the continued troubles with your account, but it does look like we were able to clear the balance from your account and you should be all setWe had to take the funds from your ETH wallet as we had tried to charge the card and were unsuccessful
Feel free to reach out to us via case *** if you have any other questions or concerns and we can look into the matter furtherWe are also having another agent look to reinstate the bank account on file since you are running into issues with that as well
Again, sorry for the troubles

Hello Mr***,
We can definitely understand your frustration and we know that a quick response is important when writing into our support team in regards to your accountWe are working hard to scale up our support teams to meet the recent exponential growth of the cryptocurrency market,
and we want to relate our gratitude for your patience on this matterI can see that one of our support team members has followed up with you on June 28th, in support case #*** and helped you to access your accountIf you have any further questions or concerns regarding this, please feel free to reply to that support case and we are happy to help! Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Hi Mr***,
We wanted to reach out and let you know that resolving this SEPA issue is currently one of our top prioritiesWe can assure you that your funds are secureWe will reach out to you as soon as we have an updateThank you for your continued patience

Hi Ms***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canA specialist has been assigned to your case and removed the restrictionsShould you require
further assistance, please don't hesitate to reach out directly to Case No***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
hii don t understand what I have to doyo necesito revisar si coinbase abrio y desbloqueo mi cuenta.tengo que revisar si todo esta bien para saber si el problema fue resuelto

To whom it may concern,
My complaint number *** has been resolved. Please note that I need no further action on your part. Please close this action
Yours,
*** ** ***

Hi there,
Thanks for reaching out, we have been in contact with Mr***n via internal support case #Unfortunately, as stated in our User Agreement: https://www.coinbase.com/legal/user_agreement in section that we do not support those tokens and would have no way to recover them at
this timeI would recommend that Mr***n reach out to*** to see if they could helpSorry for the trouble and let us know if you have any other questions

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe take account security very seriously and placed a hold on your account when you reported the
unauthorized transactionWe appreciate your patience while we investigate this issue, and have responded to you in Case No***Should you require further assistance, please respond directly to that email

Hi Mr***,
Thanks for writing inWe're sorry to hear about the issue with the wireIt appears that this issue was resolved by a member of our payments team on 8/Please let us know if there's anything else we can help you withThank you!

Hi Ms***,
Thanks for writing inWe're sorry to hear about your credit card number being compromised as a result of the phone call between you and the individuals purporting to be Yahoo employeesWe would encourage you to report the unauthorized transaction to your credit card company, as
well as to report the alleged fraud committed by the people who were representing themselves as YahooWe will gladly cooperate with any law enforcement investigation into this matterWe don't see any emails coming from youIf you have specific information you would like us to investigate, I would encourage you to please submit a support ticket here: ***

Hi Mr***,
Thank you for contacting CoinbaseWe sincerely apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe can confirm that this wire was returned today, on 11/Should you require
further assistance, please don't hesitate to reach out directly us in Case No***Thank you

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt looks like a member of our support team has resolved this issue for you on 9/Should you require
further assistance, please don't hesitate to reach out directly to that emailThank you!

Hi Ms***,
Thanks for writing inWe’re sorry to hear about the issues surrounding account recoveryThe account recovery process is unfortunately difficult sometimesDue to the nature of cryptocurrencies having irreversible transactions, we need to make sure it is difficult for attackers to
bypass your security featuresThere is a hard balance between convenience and security, and we are constantly trying to increase both without sacrificing the otherIt looks like this issue was resolved for you by one of our support membersIf you are still having issues, please let us know!