Coinbase, Inc

Hello Mr***,I am sorry for the continued troubles in trying to sell your funds back to your bank accountIn order to sell the funds, the bank account must be added on your endThat is not something we can do manually on our endIn case *** we gave some instructions on an alternate way to add your bank account into the system so you can sell the fundsHere is the last email that was sent: Hello,I am sorry for any inconvenience this may have caused! Unfortunately, our instant verification system doesn't work well with all online accountsLuckily, there is another way verify your account info.Please follow these steps:1) Remove the account here http***2) Select "Add Payment Method"3) Select "Bank"4) Select "Other Bank"5) Enter your account info and continue6) Select "Deposit Verification" and follow the promptsThis will initiate small deposits to your bank accountThe deposits may take a couple days to appear, but once they do you can return to *** and click "verify" next to the account to complete the process.I am sorry but this is the only way to get the funds out of your USD walletOnce the bank is added, you will be able to sell.If you have any other questions (or concerns), please let me know and I will be happy to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, since the arrival of the funds mentioned in reply, after one month of waiting, has been confirmed
Sincerely,
*** ***

Hi there,
We have been in contact with Mr* *** via internal support case # ***In this case Mr* *** stated that he sold his bitcoin to his bank account, but I can see that is not what happenedMr* *** moved his bitcoin funds into a bitcoin vault that he named
"Citizens Bank" which may be why he thought he sold his fundsFor more details on Vault withdraws so that he can then sell his funds to his bank account, please see: ***
Once he does that he should be able to sell his bitcoin to his paypal accountFor more information on selling digital currency, see this article: ***
We hope that answers his question and please let us know if you need any more details

Revdex.com:
They have handled my issue.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:The Issues revolving around my phone numbers started from your servers, this is nothing that I started or messed upWhy is it ,as a Customer of your business , I am personally being punished because your systems messed up my accounts two factor authentication? There by severing all security I had in place, this isn't something the consumer should be tasked with fixingAfter making a purchase from my phone, proving I had access for the associated phone #, the next day your system starts sending to a seperate number that is active and I do not have possesion ofCompletely comprimising my accounts security for the last 2-months all the while with your company telling me this is something that I have to fixMy refusal to go through the account recovery process stems from my lack of faith in your systems ability to properly adress the actual issue with my caseYour servers initiated this switch, your servers did this without MY consent, your servers did this without YOUR knowledge, there is zero faith on my behalf of your businesses ability to properly address the issues your company is throwing in MY lap.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Wrong You guys did not remove the same amount of bitcoins Instead you guys removed the same dollar amount There is a difference The transaction was for BTC, in the amount of $ What was removed from my account on July was BTC The difference should be credited back to my account around BTC You removed bitcoins from my account that were purchased and paid for by me Sincerely,*** ***

Hi Mr**, Thank you so much for your patienceA member of our compliance team has responded to you in Case No. *** with steps on how to move forwardPlease let us know if there's anything else we can help you withThank you!

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt looks like a specialist from our payments team is currently engaged with you in Case No*** to locate this depositAt first glance, it appears that the wire was sent from a business bank account that did not match the name on your Coinbase account, causing a delayShould you require further assistance, please don't hesitate to reach out directly to that email

Hi Mr***,
We've responded to you in your support ticket to let you know that we've credited your account $EURWe sincerely apologize for the delayWe understand that it's important to have your withdrawals processed in a timely mannerWe're working hard to scale our team to meet our customer's needs and expectationsPlease let us know if there's anything else we can help you withThank you so much for your understanding and patience

Complaint: ***I am rejecting this response because:
This company still hasn't fixed the issue, and it almost seems as if they are stalling or pretending to fix the issue although nothing has changed and I still cannot login or receive any text messages from their website
Sincerely,*** ***

Hi Mr***,
Thanks for writing inWe're sorry to hear about the frustrationPer our User Agreement (***), although we strive to provide all customers with continuous operations, we do not guarantee continuous access or that there will be no delays, failures, errors, omissions or loss of transmitted information, nor do we guarantee that any order will be executed, accepted, recorded, or remain open.
We're continuously work to make our services better and more reliable

Complaint: ***
I am rejecting this response because:SEPA withdrawals take maximum one day to completeI have been deprived of my funds since Aug and Coinbase hasn't given any response on when my funds will be released.I think that we all can agree that holding someone's funds for three weeks without promised deadline to solve this issue is unsatisfactory, especially since Coinbase carriers business as usual by accepting other people's depositsI must insist that my funds are released as soon as possible
Sincerely,
*** ***

Hi Mr***,
Thank you for writing inIt looks like you have yet to add a verified bank account to complete the withdrawalWe've responded to your Support ticket with detailed instructions on how to add a bank accountPlease respond to that email if you still need assistanceThank you!

Hi Mr***,
Thank you for providing more information on this matterWe're truly sorry to hear about the inconvenience and frustration this may have causedWe understand how important it is for bank wires to be processed promptly and successfullyWe have confirmed with the payments team that this particular wire was returned to your bank account, and have emailed you on 7/Please let us know if you still do not see this refund in the next business daysThank you so much for your patience regarding this matter

Hello Mr***, I am sorry for the continued troubles uploading your IDWe are trying to find a resolution to this issue and we are working as quickly as we can to accomplish thisWe are hoping the new suggestion (in case ***) will work and help you be more successful with uploading your ID and self shot.Again, I am sorry for the continued troubles and hopefully we can resolve this issue soon

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears that we've responded to your support request on 6/22/in Case No*** and haven't
heard back from you sinceIf you still need assistance, please respond directly to CaseNo***Thank you!

We spoke to Mr*** about his account in case ***He had an issue with his account where he was locked out because of an issue with Authy (a bug occurred causing this)It was explained that the best course of action, would be to create a new account and verify that infoOnce that was
done, we could look to transfer the funds from the old account over to the new oneHere is the email we sent out:
Hello ***
Thank you for your continued patience with thisTo make any modification on the security of an account, we require our customers to verify on a new account
I recommend that you create a new Coinbase account using a different email address at: ***, and proceed with the following steps:
1) Add and verify a phone number
2) If possible, add and verify the same bank and credit cards you have used here before
3) Upload a photo ID to your new account using:***
Once completed, these steps will help verify your ownership of the previous accountLet me know when you're done and if everything looks good, I can follow up with the remaining steps
If you have any questions or encounter trouble in the meantime, please feel free to send me a message anytime on this case and I will absolutely help look into it

Hi there,
Thanks for reaching out to Coinbase ***We have been in contact with Mr*** via internal *** ticket #***As a FinCEN certified Money Service Business, we are periodically required to identify users on our platform, and preform due diligence in regards to
transactionsIn this *** ticket we requested more information from Mr*** in regards to several of his transactions, which he did not provideAs we informed him in our correspondence, that because he did not answer those requested questions, that his account activity would be suspendedIf he would like to answer these questions through *** ticket #***, we would be happy to see if we could reactivate Mr***'s Coinbase accountI hope that clears things upIf there are anymore questions in regards to this matter, please feel free to reach out to us directly at ***@coinbase.com and we would be happy to answer those for youThank you for your time and please let us know if you need anything else

Complaint: ***I am rejecting this response because:
The support technicians misunderstood the nature of my complaint, despite my repeated attempts to clarify it for them Their system did not generate password reset requests that I initiated I wasn't expecting them to do it for me and that wasn't the issue nor my desire If the absence of their systems working properly, I alluded to what else they could do for me However, they are not addressing the actual issue and their response above is irrelevant and unrelated to my complaint
Let me summarize the complaints: the company's systems have been impacted repeatedly in the past several months and they have publicly admitted this and they are still experiencing recurring issues This has resulted in service outages and degradation, including not being able to perform actions on my account And, related to this access issue, I couldn't get into my account and their password reset functionality hasn't been working I was finally able to get my password through my own efforts offline in my records, they didn't help with that Finally, the level of service is poor, where responses take weeks to finally get someone's attention and response This type of "best effort" support is never great, but is completely unacceptable when it comes to a financial and investment/trading online service that they're providing
Due to this lapse of being able to get into my account, one of the items in my portfolio that I wanted to sell decreased in value by about 45% or a loss of opportunity for me of several thousand dollars
Sincerely,*** ***

Hello Mr***, We had a delay with our ACH buys that effected the estimated payout datesThat being said, looking at your account the buy that was started on April 29th, has completed and the funds were paid out to your Coinbase accountWe also did contact you in case ***, but we were
working through our back log of cases so it took a little while to get back to youI apologize for thatHere is the email that was sent: Hello,I apologize for the delay in responding to your emailWe have had a high volume of emails and we are making our way through them as fast as we can.Due to extremely high purchase and deposit volume, we have been experiencing a delay of several days with ACH deposits and buy ordersAs a result, our estimated clearing date for your recent buy order or deposit was not accurate.Bank transfers normally take 3-business days to completeWe try and make that expected delivery estimate as accurate as possible, and are always looking to improve itRest assured that your transfer is safe and the funds should arrive within the next couple business days. That being said, from this end, it appears that your transfer did finish on May 10thDo you require any help with anything else on your account?We know that getting your funds quickly is extremely important to you, and we deeply apologize for this delay